Salary: 25.48 - 34.15 Hourly
Job Category: Customer Service
Location: Ventura County
Job Type: Full-Time
Close Date: Continuous
* Prequalification Questionnaire Required
The City of Thousand Oaks has an excellent job opportunity!
We are seeking an energetic, service-oriented individual who is a team player and thrives in a fast-paced office environment. The Accounting/Customer Service Representative will be responsible for a wide-range of customer service and accounting support functions in the Public Services Division of the Finance Department. Programs administered by the Public Services Division include; processing utility bills, business licenses, parking citations, and various other accounting and customer service functions related to revenue collection.
Primary responsibilities:
- Prepare water and wastewater utility accounts to generate billings
- Conduct research to resolve problems; make adjustments, perform edits, and issue corrected billings
- Handle a high-volume of customer interactions by telephone and in person
- Research issues and provide information to the public
- Process payments and issue licenses and permits
- Review and process parking citation appeals and payments
- Balance daily cash receipts
- Monitor, prepare, maintain and verify financial documents and records