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Sonoma County Library

Announces an Employment Opportunity

LIBRARIAN I or II, TEEN SERVICES – WINDSOR

40 HOURS PER WEEK – FULL TIME

We are seeking an energetic, team-oriented Teen Services Librarian with a strong public service commitment for our Windsor Regional Library.  Provide library service and programming for and with teens and constant contact and collaboration with teens including those with diverse backgrounds and abilities.

THE POSITION:

Please see the attached job specifications for full details about this position.

TYPICAL TASKS include, but are not limited to:

• Provide excellent customer service to all members of the community.
• Deliver innovative teen’s programming such as book clubs, meet the author series, anime club and more.
• Field questions at the service desk from patrons of all ages, and provide accurate, efficient and courteous responses to reference, reader’s advisory, and patron account inquiries.
• Employ curiosity and empathy as you help community members develop digital literacy skills.
• Perform collection maintenance work such as weeding and identifying items in need of replacement, and collaborating with the Collection Development team to ensure the collection is relevant, current, represents the community, and serves both the entertainment and education needs of the community. 
• Work alongside other branch staff to maintain a safe and welcoming space, through explaining library policies and procedures consistently to patrons and fellow staff, and through proactively dealing with issues as they arise.
• Create fun and informative social media content to reach and engage with our digital audience.  Craft press releases and other pieces to support the work of the Library’s Marketing Committee and communications staff in promoting library programs and services to the community.
• Be an active and vital part of the highly collaborative part of the Youth Services team and support and be supported by fellow staff throughout the organization.
• If hired at the Librarian II level, the librarian will perform these tasks and will also provide leadership to other staff in accomplishing these, and will also serve as Person-In-Charge when the Branch Manager is absent. 

MINIMUM QUALIFICATIONS:

Candidates may be hired at either the Librarian I or Librarian II levels, and those hired at level I will have the opportunity to advance as they progress in their career at SCL. 

Education and Experience: Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university. The Librarian II requires two years of appropriate professional experience working as a professional librarian, preferably in a public library. Must have a valid California driver’s license.

SALARY RANGES:            Librarian I -   $30.85/hour to $38.52/hour

                                            Librarian II - $32.40/hour to $40.46/hour

CLOSING DATE:                5:00 pm, Tuesday, December 22, 2020

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library

to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Resumes will not substitute for a completed application.

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

RECRUITING PROTOCOL IN RESPONSE TO CORONAVIRUS COVID-19:

Pursuant to California Governor Newsom’s Executive Order N-29-20 issued on March 17, 2020, and all applicable COVID 19 Shelter in Place Orders issued by the Sonoma County Health Officer, the recruiting process including interviews, testing, etc. will be held via teleconference or online, if  possible, unless changes occur in the state and/or county health order.

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

Sonoma County Library values diversity, empowerment, community, unity, kindness, connection, and equity. We are committed to diversity and inclusion in the recruiting and hiring of staff.

LIBRARIAN I

                                                                                        Represented

Under direct to general supervision, provides excellent customer service, performs a variety of professional Library services in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives direct to general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers.

Class Characteristics

This is the entry-level class in the professional Librarian series and is designed to provide incumbents with the experience and training necessary to plan, organize, and provide library program services at the journey level with a minimum of supervision.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments are typically limited in scope and within the design and procedural framework established by higher-level employees.  As knowledge and experience are gained, the work becomes broader in scope; assignments are more varied, and are performed with more independence.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  This class is distinguished from Library Associate in that it has greater responsibilities requiring a broader scope and depth of technical knowledge and professional training.  The class is further distinguished from Librarian II in that the latter is the full journey professional level, capable of performing the full range of assigned functions with considerable independence and judgment.  The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources; assists with digital downloads.
• Answers readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books and materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds.
• Performs outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in the preparation of exhibits and the organization and presentation of a variety of programs for library patrons.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

competencies

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.
• Library services and available resources.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and participate in collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

     OCTOBER 2015

                FLSA: EXEMPT

LIBRARIAN II

                                                                                          Represented

Under general supervision, provides excellent customer service, performs a variety of professional Library duties in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers, and less experienced librarians.

Class Characteristics

This is the journey-level class in the professional Librarian series that functions as a specialist in a major program area such as children’s, young adult, adult, or cataloging, although incumbents may be temporarily assigned to other than the primary assignment as needs require. The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.  Appointment to Librarian II requires that the employee possess sufficient experience to perform competently at the full journey level.  Incumbents are expected to function independently with programs, projects, or technical assignments, provide training to other staff and volunteers, and lead projects and programs within their area of specialty.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices, including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments may include responsibility for piece of a major countywide function.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the program or service area to which assigned.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  The Librarian II is distinguished from Librarian III by the latter’s greater complexity of assignments, responsibilities that span multiple Library service areas, overall administration of a highly specialized and unique countywide function, the expectation to work with a greater amount of independence, exercising judgment and initiative, and the provision of supervision to support, technical, and paraprofessional staff and volunteers, as well as, part-time professional Librarians.    

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, implements, and evaluates services and programs in a designated area such as adult services, children’s services, young adult services, and outreach.
• Provides difficult and extensive assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources, including automated catalogs and Internet software; assists with digital downloads.
• Answers routine to complex readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection development and management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books, reference materials, audiovisual materials, electronic media, Internet resources and other library materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds; may select books for a countywide collection; may manage collection budgets on a local or countywide basis.
• Recommends acquisition of equipment and policy and procedure revisions to improve patron service and efficiency in assigned program areas including adult, young adult, children, website services, or cataloging.
• Provides outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials, including government documents, maps, and pamphlets.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Represents the library in meetings with the community or special interest groups.
• Participates in library meetings related to assigned area.
• If assigned as an adult, young adult, or children’s librarian, directs the preparation of exhibits, organizes and presents programs, selects and recommends books and other materials including electronic media or online resources suitable for those being served, and provides reference services using a variety of media.
• If assigned as a cataloger oversees copy cataloging and creates original cataloging records, coordinates procedures for adding and deleting items with branch staff, maintains library standards for bibliographic records, upgrades catalog records as needed, and interprets cataloging policies to staff.
• May translate library materials from English into another language. 
• May plan and direct the work of non-librarian staff or volunteers.
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

COMPETENCIES

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices, and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.  
• Library services and available resources.
• Techniques for promoting and publicizing library services, programs, and events.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Create, organize, and/or present appropriate programs for target age group.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and assist with collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university; two (2) years of experience as a professional librarian.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

Sonoma County Library

Announces an Employment Opportunity

LIBRARIAN I or II, CHILDREN’S SERVICES – GUERNEVILLE

40 HOURS PER WEEK – FULL TIME

Do find joy in bringing library service to the community through innovative programs and outreach?  Are you most at home in dynamic, busy library spaces where you can use your librarian skills to present storytimes and STEM programs, help community members access technology, and communicate all the library has to offer?  If this sounds like you, we are seeking a Children’s Services Librarian for the Guerneville Regional Library to be part of our team.

THE POSITION:

Please see the attached job specifications for full details about this position.

TYPICAL TASKS include, but are not limited to:

• Provide excellent customer service to all members of the community.
• Deliver innovative children’s programming such as storytimes, STEM programs, music and movement, book clubs, and more.
• Field questions at the service desk from patrons of all ages, and provide accurate, efficient and courteous responses to reference, reader’s advisory, and patron account inquiries.
• Employ curiosity and empathy as you help community members develop digital literacy skills.
• Perform collection maintenance work such as weeding and identifying items in need of replacement, and collaborating with the Collection Development team to ensure the collection is relevant, current, represents the community, and serves both the entertainment and education needs of the community. 
• Work alongside other branch staff to maintain a safe and welcoming space, through explaining library policies and procedures consistently to patrons and fellow staff, and through proactively dealing with issues as they arise.
• Create fun and informative social media content to reach and engage with our digital audience.  Craft press releases and other pieces to support the work of the Library’s Marketing Committee and communications staff in promoting library programs and services to the community.
• Be an active and vital part of the highly collaborative part of the Youth Services team and support and be supported by fellow staff throughout the organization.
• If hired at the Librarian II level, the librarian will perform these tasks and will also provide leadership to other staff in accomplishing these, and will also serve as Person-In-Charge when the Branch Manager is absent. 

MINIMUM QUALIFICATIONS:

Candidates may be hired at either the Librarian I or Librarian II levels, and those hired at level I will have the opportunity to advance as they progress in their career at SCL. 

Education and Experience: Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university. The Librarian II requires two years of appropriate professional experience working as a professional librarian, preferably in a public library. Must have a valid California driver’s license.

SALARY RANGES:            Librarian I -   $30.85/hour to $38.52/hour

                                            Librarian II - $32.40/hour to $40.46/hour

CLOSING DATE:                5:00 pm, Tuesday, December 22, 2020

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library

to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Resumes will not substitute for a completed application.

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

RECRUITING PROTOCOL IN RESPONSE TO CORONAVIRUS COVID-19:

Pursuant to California Governor Newsom’s Executive Order N-29-20 issued on March 17, 2020, and all applicable COVID 19 Shelter in Place Orders issued by the Sonoma County Health Officer, the recruiting process including interviews, testing, etc. will be held via teleconference or online, if  possible, unless changes occur in the state and/or county health order.

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

Sonoma County Library values diversity, empowerment, community, unity, kindness, connection, and equity. We are committed to diversity and inclusion in the recruiting and hiring of staff.

LIBRARIAN I

                                                                                          Represented

Under direct to general supervision, provides excellent customer service, performs a variety of professional Library services in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives direct to general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers.

Class Characteristics

This is the entry-level class in the professional Librarian series and is designed to provide incumbents with the experience and training necessary to plan, organize, and provide library program services at the journey level with a minimum of supervision.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments are typically limited in scope and within the design and procedural framework established by higher-level employees.  As knowledge and experience are gained, the work becomes broader in scope; assignments are more varied, and are performed with more independence.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  This class is distinguished from Library Associate in that it has greater responsibilities requiring a broader scope and depth of technical knowledge and professional training.  The class is further distinguished from Librarian II in that the latter is the full journey professional level, capable of performing the full range of assigned functions with considerable independence and judgment.  The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources; assists with digital downloads.
• Answers readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books and materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds.
• Performs outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in the preparation of exhibits and the organization and presentation of a variety of programs for library patrons.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

competencies

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.
• Library services and available resources.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and participate in collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

LIBRARIAN II

                                                                                        Represented

Under general supervision, provides excellent customer service, performs a variety of professional Library duties in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers, and less experienced librarians.

Class Characteristics

This is the journey-level class in the professional Librarian series that functions as a specialist in a major program area such as children’s, young adult, adult, or cataloging, although incumbents may be temporarily assigned to other than the primary assignment as needs require. The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.  Appointment to Librarian II requires that the employee possess sufficient experience to perform competently at the full journey level.  Incumbents are expected to function independently with programs, projects, or technical assignments, provide training to other staff and volunteers, and lead projects and programs within their area of specialty.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices, including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments may include responsibility for piece of a major countywide function.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the program or service area to which assigned.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  The Librarian II is distinguished from Librarian III by the latter’s greater complexity of assignments, responsibilities that span multiple Library service areas, overall administration of a highly specialized and unique countywide function, the expectation to work with a greater amount of independence, exercising judgment and initiative, and the provision of supervision to support, technical, and paraprofessional staff and volunteers, as well as, part-time professional Librarians.    

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, implements, and evaluates services and programs in a designated area such as adult services, children’s services, young adult services, and outreach.
• Provides difficult and extensive assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources, including automated catalogs and Internet software; assists with digital downloads.
• Answers routine to complex readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection development and management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books, reference materials, audiovisual materials, electronic media, Internet resources and other library materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds; may select books for a countywide collection; may manage collection budgets on a local or countywide basis.
• Recommends acquisition of equipment and policy and procedure revisions to improve patron service and efficiency in assigned program areas including adult, young adult, children, website services, or cataloging.
• Provides outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials, including government documents, maps, and pamphlets.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Represents the library in meetings with the community or special interest groups.
• Participates in library meetings related to assigned area.
• If assigned as an adult, young adult, or children’s librarian, directs the preparation of exhibits, organizes and presents programs, selects and recommends books and other materials including electronic media or online resources suitable for those being served, and provides reference services using a variety of media.
• If assigned as a cataloger oversees copy cataloging and creates original cataloging records, coordinates procedures for adding and deleting items with branch staff, maintains library standards for bibliographic records, upgrades catalog records as needed, and interprets cataloging policies to staff.
• May translate library materials from English into another language. 
• May plan and direct the work of non-librarian staff or volunteers.
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

COMPETENCIES

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices, and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.  
• Library services and available resources.
• Techniques for promoting and publicizing library services, programs, and events.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Create, organize, and/or present appropriate programs for target age group.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and assist with collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university; two (2) years of experience as a professional librarian.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

Library Supervisor III (Eligibility List)
Bilingual Preferred but not required
Non Exempt, Represented, Full- Time

$80,995-$108,555 per year (DOQ)

Applications will be reviewed continuously starting December 8, 2020 for the eligibility list.   Additionally, we have 1 immediate opening at our Central Library. 

The Library Supervisor III is the most senior supervisory classification and oversees more complex library operations.  This recruitment will be used to establish an eligibility list for current and future Library Supervisor III openings that occur within the next 12 months.  We currently have Library Supervisor III openings.

Basic Function:
Plans, organizes, and supervises the operations of a medium to large branch library, a Central library division, or a major system function, such as collection management; ensures that the library provides community-focused services through outreach and partnerships; provides supervision and leadership to unit or branch staff.

Education and Experience Requirements
• Master’s Degree in Library and Information Science from an ALA accredited college or university
• Three (3) full-time  years’ experience as a professional librarian with two (2) of the years in a supervisory capacity
• Experience providing programs to youth and fluency in a foreign language is desirable

If you have questions regarding this posting please contact: Sacramento Public Library Human Resources Department at: humanresources@saclibrary.org or 916-264-2758

Sacramento Public Library is an Equal Opportunity Employer

The City of Livermore is currently accepting applications for the position of City Engineer.  To be considered for this position, submit your online application at:  www.cityoflivermore.net/jobs by 12 p.m. on December 18, 2020.

 The City of Livermore is currently recruiting for a City Engineer to manage the Engineering Division, including transportation/traffic, construction administration and inspection, capital improvement project design and current development engineering. Division management occurs through technical and professional staff.

The Ideal Candidate

The ideal candidate will possess the following knowledge, skills, abilities & characteristics:

· Advance knowledge of principles and practices of modern civil, structural, hydraulic, sanitary and traffic engineering.

· Understanding the unique challenges of a large, complex City Engineering division.

· Strong attention to detail with ability to prioritize and multi-task.

· Exemplifies customer service and values and possesses high ethical and professional standards.

· Ability to maintain confidentiality with highly sensitive information and records.

· Self-starter who is quick to learn City and department policies and procedures and can adapt quickly to changing conditions and workflow.

· Strong Project Manager.

· Ability to develop staff and implement new practices as required.

· Advanced knowledge of working with elected officials and staff from all levels throughout the City.

· Exceptional communicator able to make presentations to boards, commissions, City Council and community members.

The City of Dixon is excited to announce its recruitment for the position Senior Management Analyst.

Incumbents in this position plan, organize, direct and supervise the work of assigned personnel engaged in professional administrative and analytical duties in support of City departments and programs; to perform duties requiring specialized knowledge; to manage and perform the most complex and difficult administrative and analytical tasks related to assigned area of responsibility.

Exam Process: A limited number of candidates whose applications indicate that they, among those competing, are better qualified in terms of related education, training, and experience will be invited to participate in a skills assessment (pass/fail) and an interview process (weighted 100%) , dates to be determined.  The most qualified candidates from this process will be placed on an employment eligibility list.  The department interviews will be scheduled at that time.  In light of COVID-19, the interview processes may be in person or via Zoom depending on local restrictions.  Note: the examination process may be changed as deemed necessary.

Employment Processing: Those selected may be subject to a medical exam including drug screen; DOJ fingerprint clearance; background investigation; a 12 month probation period; and in accordance with Federal Law, are able to provide proof of identity and proof that they may legally work in the United States. It is the policy of the City of Dixon to practice fair and equal employment under the law.

VETERAN'S PREFERENCE POINTS will be applied. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000. 

Sonoma County Library

Announces an Employment Opportunity

INFORMATION TECHNOLOGY MANAGER

ROHNERT PARK HEADQUARTERS

40 HOURS PER WEEK – FULL TIME

We are seeking a customer service driven IT Manager to be responsible and accountable for the smooth running of our computer systems for our 14 locations within the limits of requirements, specifications, costs and timelines. Please complete the required supplemental questionnaire as part of the application process. Applicants who do not respond to the supplemental questions will be eliminated from further consideration.

THE POSITION:

Please see the attached job specifications for full details about this position.

The Information Technology Manager plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, etc.

TYPICAL TASKS include, but are not limited to:

• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.

MINIMUM QUALIFICATIONS:

Education and Experience: Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

SALARY RANGE:               IT Manager - $110,531.20 to $138,049.60/annually

CLOSING DATE:                Open until filled- First Review on Tuesday, November 24, 2020

                                                Interviews tentatively scheduled for week of 12/7/20 or 12/14/20

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library

to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Resumes will not substitute for a completed application.

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

RECRUITING PROTOCOL IN RESPONSE TO CORONAVIRUS COVID-19:

Pursuant to California Governor Newsom’s Executive Order N-29-20 issued on March 17, 2020, and all applicable COVID 19 Shelter in Place Orders issued by the Sonoma County Health Officer, the recruiting process including interviews, testing, etc. will be held via teleconference or online, if  possible, unless changes occur in the state and/or county health order.

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

Sonoma County Library values diversity, empowerment, community, unity, kindness, connection, and equity. We are committed to diversity and inclusion in the recruiting and hiring of staff.

INFORMATION TECHNOLOGY MANAGER

Under general direction, provides excellent customer service, plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, desktop computers and applications, local and wide area networks, printers, telecommunications systems, and the Library’s website; provides complex professional assistance to Library management staff and the Library Commission in areas of expertise; and performs other duties as required.

Receives general direction from the Library Director or a member of the senior management staff.  Exercises direct and/or general supervision over and provides training to assigned professional, paraprofessional, technical, and support staff. 

Class Characteristics

This is a management classification that manages, directs, and participates in all activities related to the Library’s computer, integrated library system (ILS), and telecommunications infrastructure; oversees, coordinates, and reviews the work of staff performing complex professional, technical, and office support related to all programs and activities of the Information Technology section; develops and administers current and long-range planning activities; manages the effective use of the Library's information technology and telecommunications resources to improve organizational productivity and customer service; oversees and participates in the administration and maintenance of the Library’s ILS (Horizon); and provides highly complex and responsible support to the Library Director in areas of expertise.  Responsibilities are defined by overall objectives and involve a high level of complexity and specialized information.  This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services. 

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Library’s information technology activities.
• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Plans, manages, and oversees the daily functions, operations, and activities of the Information Technology Department, including installation, operation, and maintenance of software and hardware, user support, development of user requirements, technology needs analysis, project management, and the administration and operation of computer and other information technology equipment and telecommunications systems.
• Develops and standardizes procedures and methods to improve the efficiency and effectiveness of information technology programs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; prioritizes and allocates available resources; identifies opportunities for improvement and makes recommendations to the Library Director.
• Manages and coordinates the work plan for the Information Technology section; meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
• Procures information technology equipment and supplies; prepares and evaluates RFPs; evaluates products and vendors; negotiates contracts.
• Develops and reviews staff reports related to information technology activities and services; presents reports to the Library Commission and other committees and boards.
• Provides highly complex staff assistance to the Library Director; prepares and presents staff reports and other necessary correspondence.
• Conducts a variety of organizational and operational studies; recommends modifications to information technology programs, policies, and procedures, as appropriate.
• Implements adopted information technology and telecommunications plans, policies, and standards.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology; researches emerging products and enhancements and their applicability to Library needs.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Manages and executes special projects, such as technology upgrades.
• Performs all information technology and telecommunications related technical and professional duties and activities, as needed.
• Participates as an active member of the Library management team.
• Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.
• Performs other duties as assigned.

competencies

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of budget administration.
• Systems design and development techniques, including requirements analysis, feasibility studies, software design, programming, beta testing, installation, evaluation, and operational management.
• Applicable federal, state, and local laws, codes, and regulations related to the operation of the assigned division.
• Principles and practices of contract administration and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned division.
• General principles of risk management related to the functions of the assigned area.
• Recent and on-going developments, current literature, and sources of information related to the operations of information technology and telecommunications.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the division and the Library in meetings with governmental agencies, community groups and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.

• Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.

• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit various branches and meeting sites.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

As one of the largest providers of affordable housing in the Bay Area and a designated Moving To Work (MTW) agency, the award-winning Santa Clara County Housing Authority (SCCHA) is seeking talented individuals looking to make a difference in Silicon Valley.  SCCHA is an independent local government agency that administers the federal Housing Choice Voucher (Section 8) program for approximately 19,000 households and manages more than 2,000 units of affordable housing in Santa Clara County.

If you are looking to help solve one of the most significant problems in the Bay Area and want to be part of a collaborative, innovative organization dedicated to building a better Silicon Valley, then apply today!

Client Support and Outreach Representative

Closing Date: OPEN UNTIL FILLED
Salary: $33.84 - $45.35/hourly DOQ

Under general supervision, provides prompt, courteous, general and technical support, and outreach duties; assists clients to navigate and effectively use software applications, including the Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable. Provides general technical support to clients, in person or via telephone, of the Santa Clara County Housing Authority (Agency); identifies software application outreach needs for the Agency’s clients and stakeholders; hosts and coordinates community outreach, workshops and trainings to applicable software users to promote the Agency’s goals related to the software applications; and performs related work as required.

This is a journey-level classification, in which the incumbent is responsible for hosting, coordinating community outreach, workshops and trainings to promote Agency goals related to the software applications, receives and processes clients request for assistance with software applications used in the Housing Department, including the Applicant Portal, Tenant Portal, and the Owner Portal. The Client Support and Outreach Representative receives only occasional instruction or assistance as new or unusual situations arise and is fully aware of the operating procedures and policies of the work unit to which assigned and functions with a high degree of independent judgment and initiative.

RESPONSIBILITIES

• Provides phone and in person support to clients who have questions or need assistance to navigate and effectively use the following software applications: Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable.
• Maintains SCCHA website related to the Section 8 program.
• Receives and evaluates requests for service, diagnoses problems, troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with software, security and accesses controls, and systems issues; including creating accounts and resetting passwords, documents and escalates issues to specialized or higher-level staff and/or vendor for resolution as appropriate.
• Receive, review and provide technical expertise with special cases and investigative reports, evaluate reports and issue official action, conduct or participate in informal administrative hearings as required.
• Writes and maintains user and technical operating instructions and documentation; provides training to users on software applications usage, basic computer/smart device navigation, and security practices and advise on best practices.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs users as needed.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.

Examples Of Duties:

• Provide a fun, safe, and stimulating environment for children of parents participating in Library programs and services.
• Ensure the health, safety and well-being of children, at any of the Library program child care locations, by providing close supervision of all activities.
• Plan age-appropriate activities while incorporating numeracy and literacy strategies and adhering to the established program schedule.
• Promote the physical, intellectual, social, cultural and emotional well-being of the children.
• Maintain a clean child care and education environment.
• Communicate effectively and professionally with parents/guardians regarding the learning and behavior of children. 
• Work with parents/guardians to meet children's needs when children require care outside of staff scope, such as changing diapers and feeding.
• Maintain friendly, positive and professional relationships with staff and families in the program. 
• Adhere to safety guidelines and generate all necessary correspondence and incident/accident documentation.
• Maintain program records as directed.
• Actively participate in all trainings, meetings and special events, as necessary.
• Maintain First Aid, and Child/Infant CPR Certifications. 
• Perform related duties as assigned.

QUALIFICATIONS
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• A high school diploma or equivalent; coursework in Early Childhood Education, Elementary Education or related field preferred.  
• A minimum of two years of child care experience is required.

Licensure/Certification:
Possess and maintain a valid Child/Infant CPR and First Aid certifications.

Knowledge of:

• Child development stages and principles.
• Child care best practices. 
• Developmentally appropriate activities for children of varying ages.
• Methods for managing groups of children and effective management of children's behavior. 
• Safety standards, program procedures, and guidelines related to the care and supervision of children. 

Skill/Ability to:

• Engage a group of children in a variety of types of play, including songs, story times, and hands-on learning activities.
• Observe, make recommendations and change approaches in order to meet different children's needs.
• Communicate effectively with diverse and multi-cultural individuals including young children, caregivers and parents.
• Exhibit professional work habits including reliability, dependability, flexibility, creativity and demonstration of enthusiasm.
• Exercise excellent judgment regarding the care of children. 
• Work flexible, varying shifts, including evenings, weekdays and weekends.

APPLICATION/EXAMINATION
This is an extra-help assignment. Anyone may apply. 

Final Filing Date: Continuous

If you are interested in being considered for this position, the following materials must be electronically submitted via email in a Word or PDF format:

• Resume
• A cover letter which includes your responses to the following questions:
  1. Why are you interested in supporting young children?
  2. What makes you a good candidate for this position? 

Please include the words "Early Child Care and Education Specialist – Extra Help" in the subject line of email submission. All submitted materials should be in a Word or PDF format. Submittals that do not include all required documents (Resume and Responses to the Supplemental Questions) will not be considered. Applications are not accepted online.