DESCRIPTION:
The Department:
The Santa Clara Library Department aims to unite our community through possibility, exploration, and education. In a welcoming environment, the Library Department offers the power of knowledge, education, creativity, and inspiration to everybody. Read Santa Clara’s adult literacy program serves adults who seek to strengthen their basic literacy skills to achieve their goals as family members, workers, community members and lifelong learners.
The Position:
The Literacy Technology Assistant helps Read Santa Clara's adult learners gain basic digital literacy skills. The person helps adult learners 1:1 or in small groups learn how to use the literacy program's laptops and iPads as well as how to use literacy software on their own devices. The Literacy Technology Assistant may also be called on to support volunteer tutors or Read Santa Clara staff, as the need arises. The Literacy Technology Assistant is a patient, empathetic individual, who can teach basic technology skills to adults who have little or no digital literacy skills.
As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.
Additional Information:
Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered.
Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Typical Duties:
- Configure and operate Read Santa Clara's devices.
- Maintain the technology inventory, including keeping track of software subscriptions and licenses.
- Meet one-on-one with adult learners who need help with technology.
- Plan and conduct small group classes for learners on basic technology skills and literacy software.
- Check in and check out RSC devices to adult learners.
- Advise volunteers on how to effectively incorporate technology in literacy instruction and assist them as-needed with the online platform used to turn in monthly tutoring reports
- Write user-friendly instructions/create tutorial videos to help adult learners/tutors use literacy software.
- Record data and provide reports of sessions held with learners and tutors.
- Support Read Santa Clara staff, as needed, on specific literacy projects.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE
Minimum Education Requirements:
High School diploma, GED or college degree.
Minimum Experience Requirements:
None.
Acceptable Substitution:
None.
License/Certifications:
None.
Desirable Qualifications:
Experience teaching adult learners or teaching basic technology skills to adults.
Other Requirements:
- Must be 18 years of age or older.
- Must be available to work up to 20 hours a week, including some weekdays, evenings and weekends.
- May be required to go to different library branches or community sites within the City of Santa Clara to serve adult learners.
Knowledge, Skills, and Abilities:
Knowledge of:
- Adult literacy and/or experience tutoring adults in basic literacy/technology skills
- Windows based operating systems and standard office software.
- How to use laptops/Chromebooks, iPads, smart phones, and copiers/printers.
Ability to:
- Learn about literacy software and the library's electronic resources.
- Teach adults basic technology skills.
- Work independently and prioritize work assignments with minimal supervision.
- Troubleshoot routine technology problems and recognize and report complex problems to literacy staff.
- Communicate clearly and effectively, both orally and in writing.
- Interact courteously with learners, tutors and staff from diverse backgrounds.
- Work effectively in a team-based environment to achieve common goals.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.
