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Do you want to be a part of an award-winning team and work with amazing people? Apply for a Library Assistant position with San Mateo County Libraries and join us in igniting growth through transformative experiences!

At San Mateo County Libraries you can make a difference in our communities by helping to create an informed community through creative outreach, exciting programming, and innovative technology. If you want to be part of our friendly customer service team that provides opportunities for discovery, enrichment, and uplifting the community, consider meeting us and joining our team! We respect, value, and celebrate diversity, and bilingual skills are always a plus as we serve a variety of communities in the county.

The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries. The current vacancies are subject to change but are expected to be placed at branches supporting the Atherton, Pacifica, Portola Valley, and North Fair Oaks communities. We have both part-time and full-time positions available.

Because of the diversity of the communities we serve, bilingual language skills (Mandarin, Cantonese, or Spanish) are strongly preferred and are required for some, but not all, of the vacancies. 
 
THE IDEAL CANDIDATE
We are looking for enthusiastic, customer service-oriented and flexible Library Assistants who are effective in communicating with people from a variety of backgrounds. Experience working in a library, social services, youth development, education, or early childhood setting is also highly preferred.

In addition, the ideal candidate will have the ability to:

• Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community.
• Communicate clearly and considerately with co-workers, volunteers, and patrons.
• Model exemplary customer care in all interactions--including in person, at a program, at outreach events, helping with library card or circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed.
• Work with a variety of technologies to provide services to library patrons and troubleshoot computer issues.
• Use independent judgment to interpret and apply library policies and procedures.
• Work collaboratively with staff and volunteers to reach goals.
• Plan and lead a variety of creative, exciting programs for the public in concert with Librarian and Community Program Specialist staff.
• Contribute innovative ideas for library programs and services in the branch and throughout SMCL.
• Thrive in a changing environment.
• Thrive in initiating interactions, starting conversations, and marketing the library to the community, one person at a time.
• Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications.
• Work a required schedule that includes a combination of day, evening, and weekend shifts.

SALARIES:
Library Assistant I: $25.88 - $28.92 hourly  
Library Assistant II: $27.31 - $34.15 hourly

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Some extra help positions may be eligible for benefits under the Affordable Care Act. For more information, please see: https://hr.smcgov.org/sites/hr.smcgov.org/files/EH%20OE%202017%20Information.pdf

Knowledge of:

• Excellent customer service practices
• Modern library services and functions
• Internet searching skills
• Computers and technology
• Correct written and oral English usage
• Basic math

Skill/Ability to:

• Deal tactfully and effectively with a wide variety of individuals
• Interpret and apply library procedures and policies
• Use, and teach patrons to use, a changing variety of technologies
• Plan, promote, and execute library programming
• Be flexible in responding to frequent change
• Direct and instruct volunteers
• Understand and follow oral and written directions
• Demonstrate accuracy and attention to detail

Experience and Education: Qualified candidates possess any combination of education and experience that would likely provide them with the required knowledge, skills, and ability.

• Library Assistant I: No specific education or experience is required.
• Library Assistant II: One year of public contact and support experience in a library.

Other Requirements:  

• Must be available to work a schedule that includes a combination of days, evenings, and weekends.

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) and a panel interview or oral examination (weight: 100%). Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: December 1, 2021
Application Screening: December 14-15, 2021
Civil Service Panel Interview: January 4-6, 2021

The County of San Mateo requires that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy.
 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
The County is an Equal Employment Opportunity Employer.

Analyst: Sedrick Dixon (111821) (Library Assistant I/II - K009/K010)

Please submit your resume and complete your application here: Board Operations Officer | Job Details tab | Career Pages (governmentjobs.com).

The County of San Mateo's Information Services Department seeks a Radio Communication Specialist I/II (IS Communications Specialist I/II). The vacancy is a full-time position in the Radio Services Unit. The Radio Services Unit maintains wireless communications and low voltage systems for over 50 County and local government agencies with equipment located at approximately 100 remote sites. These systems include microwave which supports County voice and data networks, two-way radio, alarms, audio and video equipment.

CLASS CHARACTERISTICS

IS Communications Specialist I: This is the entry-level class in the IS Communications Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring telecommunications, radio communications, and network infrastructure and performing routine maintenance of systems and equipment. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

IS Communications Specialist II: This is the journey-level class in the IS Communications Specialist series responsible for maintaining and troubleshooting various infrastructure, systems, and equipment. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Communications Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s).

Positions within the IS Communications Specialist I and II classifications may be further distinguished by the area of specialty to which assigned.

The ideal candidate for this position is an experienced journey level Two-Way Radio/Microwave Technician capable of providing maintenance and engineering support for the County's radio and microwave communications systems. The individual should be familiar with analog and digital voice and data radio communications systems, the installation and preventive maintenance practices for the following:

• Analog and digital two-way radio networks
• P25 trunking (phase 1 & 2)
• Analog and digital voting comparators
• Simulcast transmission systems
• TDM and IP microwave communications links
• Channel banks
• Digital multiplexers
• Rectifiers and battery storage systems
• Single and 3 phase electrical distribution systems
• R56 grounding requirements and be familiar with OSHA RF safety procedures

Examples of Duties:

• Use initiative and sound independent judgment within established procedural guidelines. 
• Prepare clear, concise and accurate documentation, instructions, correspondence & other written materials. 
• Maintain accurate records and files. 
• Conduct radio equipment installation.
• Communicate effectively, orally and in writing, with both technical & non-technical personnel. 
• Establish and maintain effective working relationships with those contacted in the course of work. 
• Plan, install and maintain the following types of equipment: Digital microwave radios & Digital multiplexers and channel bank systems, Motorola-trunking s Motorola-trunking system controllers & Digital/Analog Simulcast transmitters Digital and analog receiver voting comparators, AC and DC power conversion & distribution systems.
• Analyze operational, programming and systems problems, evaluate alternatives and reach sound conclusions. 
• Provide updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Install, configure, and maintain radio systems.
• Monitor and evaluate overall system performance.
• Perform related duties as assigned.

QUALIFICATIONS

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

Completion of coursework and/or training in information systems, computer science, or related field.

Experience:

IS Communications Specialist I: One (1) year of providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.

IS Communications Specialist II: Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.

If assigned to Radio Communications assignment (in addition to above):

• Possession of, or ability to obtain, General Radiotelephone Operator License issued by the Federal Communications Commission is desired.

Knowledge of:

• Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.
• Techniques and methods of system implementation and monitoring.
• Troubleshooting and installation techniques.
• Principles and procedures of record keeping.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff. 

Skill/Ability to:

• Perform basic technical support functions for assigned systems; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic system problems and perform minor repairs.
• Setup equipment and install and configure software.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Additional Qualifications at the IS Communications Specialist II Level:

Knowledge of:

• Advanced system infrastructure configuration methods and techniques.
• Techniques and methods of system evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. 

Ability to:

• Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify and repair equipment, hardware, and software problems.
• Train staff on system and equipment usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. 

Applications for this position will only be accepted online.   Please go to https://www.governmentjobs.com/careers/sanmateo/jobs/3104864/radio-communications-specialist-i-ii-open-promotional to apply.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.
 

The City of San Mateo Library Department is looking for a Librarian I/II

We invite applications for the position of Librarian I/II

Librarian I $34.30 to $40.89 per hour

Librarian II $37.73 to $45.02 per hour

Plus a comprehensive benefits package

Recruitment will close (EXTENDED): Monday, November 29, 2021 @ 5:00 p.m. or upon receipt of the first 75 applications, résumés,  and supplemental questionnaires, whichever occurs first.

Why Join our Department?

The San Mateo Public Library is seeking two full-time Librarians. One position will work primarily at the Marina Branch Library and the other position will work primarily in the Children’s Division of the Main Library. Marina Library is a branch of the San Mateo Public Library. The building, located in the Parkside neighborhood, opened in 1966. The Main Library, is a dynamic community resource and destination located in downtown San Mateo.

The San Mateo Public Library provides library services to residents of the City of San Mateo and the Town of Hillsborough and is part of the Peninsula Library System (PLS), a consortium of public library jurisdictions and community college libraries in San Mateo County.  The San Mateo Public Library is also part of the Pacific Library Partnership, a consolidation of four library systems in the greater Bay Area of Northern California. The San Mateo Public Library consists of a Main Library and two neighborhood branch libraries.

Branch Library Position

The ideal candidate for the Marina Branch Library will be a creative, energetic, and highly motivated person with a passion for working with library visitors of all ages, while bringing fresh and original ideas for tailoring our services to meet the specific needs of the local community.  Our candidate will also collaborate on special events and other projects with a dynamic team of professional and para-professional staff. Under the supervision of the Supervising Librarian of the Branches, the successful candidate will work as a generalist, providing reference and reader's advisory services to both children and adults, presenting an engaging array of programs, and promoting library events and services in the local community.

Main Library Position – Children’s Services

The ideal candidate for the Children’s Division of the Main Library will be a high energy person with a passion for working with children, families, and their adult caregivers, and understand the public library’s unique role in supporting them. They feel comfortable in a dynamic, busy library space where they regularly practice their librarian skills by presenting storytimes, STEM/Makerspace programs, school age programs, family and parent workshops, reader’s advisory and so much more. This candidate will work with a team of professional and paraprofessional staff dedicated to serving the youngest members of our community and their families under the supervision of the Supervising Librarian of Children’s and Literacy Services. The successful candidate will provide excellent customer services to all members of the community providing both programming and reference services, communicating what the library has to offer, and engaging with the community inside and outside the library space.

Look to some of the reasons why the City of San Mateo is a great place to work,

https://youtu.be/XNAF7GZUNl8?list=PL3QUX6-y-89-D28g895DzvObmoD89Dqdn

The Librarian I/II position is flexibly staffed based on experience.

What You’ll Do

• Advise and assist library patrons; demonstrate the use of on-line library catalogs, databases and other user aids; refer patrons to other appropriate agencies if appropriate.
• Assist in the development, implementation, and evaluation of programs and services in such areas as children, adult, and others using various themes and technologies; recommend program and procedure changes.
• Perform outreach to the community, community organizations, and schools within established design and framework.
• Serve on materials selection committee for the library; select and deselect materials for assigned area; evaluate and remove materials from the collection.
• Serve at a reference desk; research and respond to difficult or technical reference questions.
• Attend and represent the library at professional meetings as required.
• Supervise and train assigned staff.
• Compile library activity reports and statistics related to assignment.
• Participate in department meetings and continuing education programs as appropriate.
• Respond to citizen complaints and requests.
• Design and implement special ongoing programs, services and events.
• Assist in preparing and monitoring budget and grant programs.
• Develop, implement, and monitor training programs.
• Design and analyze statistical reports.
• Administer grant projects.
• For a complete list of duties, reference our job specifications at www.cityofsanmateo.org

The Position

The City of San Bruno is searching for an experienced and self-motivated Business Systems and Information Technology (IT) Manager to ensure the City’s computer, network, and technological needs are effectively met by maintaining, managing and supporting computer hardware and software solutions and driving business continuity operations as well as leading City departments in analyzing business operations and mapping processes to develop technological solutions for enhancing the customer experience. Working with a strong IT team of two, one member focused on systems administration and the other on computer support, this working IT Manager role handles day-to-day oversight of IT while working closely with City departments to enhance overall functions and services to City residents.

This position upholds management best practices, develops and mentors the team, adheres to labor and safety guidelines, ensures compliance with policy and procedures and establishes clear expectations in a manner that upholds the values of the City.

The IT Manager is a hard-working and dedicated individual with experience and ability to define, design and implement all required systems to fully support the digital needs of the organization. They will also provide expert guidance and direct support ensuring the availability, integrity and security of the network, server and workstation environment, telecommunications, on premise and cloud computing. The Business Systems and IT Manager will serve as the project manager for a variety of programmatic areas such as: GIS mapping, permit/planning processing, finance/human resources, public safety, audio/visual support for cable access and other support areas.

Exciting projects include developing and implementing business continuity protocols to minimize disruption to business operations; establishing dashboards for efficiency and efficacy standards, conducting a needs assessment and managing a comprehensive financial and procurement (ERP) system upgrade, and analyzing and recommending IT infrastructure and systems performance. This position will collaborate with key stakeholders to review, analyze, and make recommendations for modifying applications, workflows, or business processes to enhance the organization’s efficiency and effectiveness. This role will instill modern technology disciplines and best practices into IT and drive for high quality in all aspects of IT services.

In addition to graduation from an accredited college or university with a bachelor’s degree in information technology, computer science, business administration, or related field and five years of IT experience including two years at a supervisory level; the ideal candidate will possess a Project Management Professional (PMP) certification and/or a Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional (CBAP) and maintain a successful track record of the following:

• Experience working in infrastructure including cloud exposure and introducing new technologies and change in a dynamic environment; technological expertise in digital service-based organizations; trends in business and management information systems technology; and project management (initiating; planning, executing, monitoring and controlling; assessment).
• Serving as a liaison between the business and technical teams to translate and communicate complex business problems into technical solutions.
• Gaining other people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines.
• Working effectively and cooperatively with others; establishing and maintaining good working relationships.
• Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Ensuring that the (internal or external) customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
• Setting high goals for personal and group accomplishment; using measurement methods to watch progress toward goals; consistently working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.

This recruitment is being conducted to fill one Business Systems and IT Manager vacancy and may be used to fill future full-time vacancies as they occur during the active status of the employment list.  For a full, detailed class specification, click HERE.

Excellent Benefits

• CalPERS retirement formula of 2.7% @ 55 for classic members or 2% @ 62 for new members
• 80 hours management leave annually with an annual option to cash out
• Annual accruals of 10-23 vacation days based on years of service, 14.5 holidays and 12 sick days
• $500 personal and professional reimbursement annually
• Opportunity for bilingual incentive pay up to 2.5%
• Matching deferred compensation contribution of 0.5% of salary
• Medical, dental and vision benefits provided with employee contribution
• Life Insurance equal to one year’s annual salary provided at no cost
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Section 125 Flexible Benefit Plan
• Tuition reimbursement

How to Apply

Applications may be submitted online at https://www.calopps.org. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations: 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. 

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.