We are seeking a customer service driven management professional for our full-time Division Manager, Public Services opening at our Library Headquarters in Rohnert Park, which is located in the heart of Wine Country, with the Redwoods and Pacific Ocean only minutes away.
THE POSITION:
Please see the attached job specifications for full details about this position.
Under general direction, provides customer service, plans, organizes, manages, and provides direction and oversight for the Public Services Division; holds responsibility for library branch management, public programming coordination, community grants, system-wide events; acts as an integral member of Library Management Team; actively leads in the budgetary management of the division; and performs related duties as required.
TYPICAL DUTIES include, but are not limited to:
- Leads the development and implementation of goals, objectives, policies, and procedures related to Public Services; recommends policy changes to Library management.
- Plans, develops, implements, and monitors goals, objectives, policies, and procedures of all public service operations in accordance with objectives of the Library branches; recommends changes or modifications to Library management.
- Oversees engagement and outreach to diverse and vulnerable populations to increase services. Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
MINIMUM QUALIFICATIONS
Education and Experience: Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain this knowledge and abilities would be:
Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university and six (6) years of experience as a professional librarian providing a full range of public library services, three (3) years of which included management or supervisory experience.
Knowledge of:
- Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
- Principles, practices, procedures, techniques, and materials of professional library work, including library reference, and other professional library services.
- Principles, practices and techniques of public programming, community outreach, and service promotion.
- Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
Ability to:
- Lead in development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the Public Services Division.
- Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
- Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
SALARY RANGES: $105,768.00 to $132,080.00 annually plus benefits
CLOSING DATE: Continuous Recruitment – First review of applications will be on, Tuesday, April 10, 2018
APPLICATION PROCESS: Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date. The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).
EMPLOYMENT INFORMATION: Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment. The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.
The Sonoma County Library is an Equal Opportunity Employer
CLASS CHARACTERISTICS
This is a management classification that serves as division head for one of the Public Services Divisions, consisting of several of the library branches and either the Adult Services or Youth Services administrative areas. Responsibilities are defined by overall objectives and include oversight of branch services and programs directly or through subordinate levels of supervision. The incumbent oversees, coordinates, and reviews the work of administrative staff, branch management staff, professional and para-professional library staff, and technical and support staff carrying out the work of the library branches; develops and administers current and long-range planning activities; manages the effective use of Library resources to improve organizational productivity and customer service and to reach operational goals; and provides highly complex support to the Library Director in areas of specialized expertise. The work requires initiative, independent judgment, and the ability to make decisions within the scope of general policies and procedures and to resolve organizational and service delivery problems. This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Leads the development and implementation of goals, objectives, policies, and procedures related to Public Services; recommends policy changes to Library management; and holds responsibility for public programming coordination, community grants, and system-wide events.
- Plans, develops, implements, and monitors goals, objectives, policies, and procedures of all public service operations in accordance with objectives of the Library branches; recommends changes or modifications to Library management.
- Oversees the development of events to bring residents together to hear diverse ideas and opinions; partners with local agencies to design events that include community service opportunities.
- Oversees engagement and outreach to diverse and vulnerable populations to increase services: through the partnerships to seek additional financial resources; improved communication; informed customer service practice training and information for staff; and working collaboratively with outside agencies to deliver health related services.
- Oversees community grants program and pursues collaborative grant writing and funding opportunities.
- Meets with staff to identify and resolve problems; prioritizes work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
- Selects, trains, and mentors new personnel in the Public Services Division including Branch Managers and the Adult Services and/or Youth Services Administrators; provides coaching and regular evaluation of staff performance.
- Serves as a liaison to the Public Services and Circulation Services Team.
- Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
- Oversees countywide programs, such as adult services programming.
- Manages and participates in the development and administration of the Public Services Division annual budget; directs the forecast of additional funds for staffing, equipment, materials, and supplies; monitors expenditures; recommends adjustments as necessary; monitors expenditures for the countywide adult services and/or youth services programs; recommends adjustments as necessary.
- Oversees branch customer service initiatives; including response to patron comments, questions, suggestions, and ideas.
- Develops procedures and methods to improve operational efficiency and effectiveness in the Public Services Division; assesses and monitors workload and support systems; identifies opportunities for process improvement and makes recommendations to Library management.
- Prepares a variety of written correspondence including reports, procedures, policies, and memos.
- Monitors changes in laws, regulations, and technology that may affect departmental operations; implements policy and procedural changes as required.
- Oversees all branch renovations in cooperation with assigned facilities management staff.
- Performs other duties as assigned.
