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BACKGROUND

The Fremont Family Resource Center (FRC) is a collaborative effort of 20+ State, County, City and non-profit agencies that support families in a variety of ways.   Services available at the FRC include: adult and youth employment; child care information, referral and subsidies; counseling and case management; housing information; parent support; immigration services; services for the disabled; nutrition services for mothers and children; and health insurance counseling.  

The City of Fremont is the lead organization in the FRC collaborative. The Administrator of the FRC, who reports to the Human Services Director, is responsible for the overall management of the FRC and is supported by a team of 14 including a Deputy FRC Administrator, Facilities Coordinator, Program Coordinators, Clinical Social Workers, Financial Coaches, and office and administrative support personnel.  The FRC is a Division of the Human Services Department of the City of Fremont.

SparkPoint Fremont

Helping families get ahead financially is one of the core strategies identified by the FRC as an effective means of empowering and strengthening families and children. SparkPoint Fremont is part of a Bay Area wide initiative coordinated by United Way Bay Area which provides low-income Bay Area residents with free financial and career coaching and education to help them change their lives.

Cities for Financial Empowerment Fund (CFE) Financial Navigator Program

CFE exists to help government leaders embed systemic financial empowerment programs and policies into city services to improve individual and family financial stability. The Financial Navigators Program aims to provide a rapid deployment of financial empowerment resources as part of Fremont’s emergency response via a phone-based COVID Response program, serving the Tri-Cities, and, in partnership with IRC Oakland, service all of Alameda County.   Navigators will remotely serve residents and help clients navigate critical financial issues and make referrals to other social services and necessary resources. Services to be provided to individual callers will include comprehensive and up-to-date Federal, State and County based government and nonprofit resources, safety net services and financial prioritization guidance.

EXAMPLES OF DUTIES
- Participate in initial training of client management database (Compass) and available resources
- Conduct outbound calls to work directly with clients to assess their needs and select appropriate guidance
- Select appropriate next steps and referrals to resources identified within Compass
- Collect data using Compass
- Follow required protocol and program requirement
- Participate as a team member of SparkPoint Fremont, triage clients to additional services through SparkPoint Fremont and the FRC.
- Other related duties as assigned.

The City of South San Francisco seeks a motivated graduate student or recent graduate for a unique Management Fellowship opportunity in support of the Mayor’s Commission on Racial and Social Equity. The fellowship will begin in early September, 2020 and continue through July, 2021, offering a professional development opportunity in local government leadership with a focus on advancing racial equity and inclusion.

The South San Francisco Mayor’s Commission on Racial and Social Equity was established in July, 2020 with the mission of advancing equity in the City’s internal and external processes, and to recommend policy and program changes to overcome institutional inequities in education, policing, healthcare and other social services. The Commission is comprised of fourteen members, including two City staff, two City Councilmembers, and a diverse group of community members and stakeholder representatives.  To support the Commission’s work, the City has established a one-year Management Fellow position to serve as the staff liaison to the Commission.  The Fellow will report directly to the City Manager, with guidance and mentorship provided by other City executive staff members. The Fellow will provide professional staff support to the commission, including but not limited to the following:

•Gather information from City staff, outside agencies, and other sources regarding existing community programs and services as they related to racial equity and inclusion;   •Coordinate communications and information sharing among a variety of outside agencies, regional and national subject matter experts, and community stakeholders;   •Review literature on successful policies and practices variety of sources, academic research public policy evaluation, best practices from and provide written summaries  to Commission members;   •Record action minutes from Commission meetings, collaborate with Commission chair to develop meeting agendas and reports;   •Coordinate with City staff to plan and schedule Commission meetings, manage meeting logistics, and make arrangements for guest speakers;   •Deliver periodic status updates to City Council on the status and progress of the Commission’s work;   •Compile and draft a final report summarizing Committee policy and program recommendations, and action plans, no later than July 15, 2021.  

 

The Management Fellow will work between 30-40 hours per week between early September, 2020 through mid-July, 2021. The Management Fellow must be available for Commission meetings, currently scheduled for 2nd and 4th Wednesdays 4:00pm – 6:00pm (all meetings will be held via teleconference until further notice). For further information, please see the attached Job Announcement and Commission Charter.

 

BACKGROUND

The Fremont Family Resource Center (FRC) is a collaborative effort of over 20 State, County, City and non-profit agencies that support families in a variety of ways.   Services available at the FRC include: adult and youth employment; child care information, referral and subsidies; counseling and case management; housing information; parent support; immigration services; services for the disabled; nutrition services for mothers and children; health insurance counseling and SparkPoint FRC to help families build their financials assets.   The City of Fremont Human Services Department is the lead organization in the FRC collaborative and in SparkPoint FRC.

SPARKPOINT FREMONT FRC

Helping families get ahead financially is one of the core strategies identified by the FRC as an effective means of empowering and strengthening families and children.  In this vein, the FRC is one of 10 Bay Area SparkPoint Centers, and initiative coordinated by United Way of the Bay Area aimed at helping families to reach their financial goals.  The FRC is also a partner in “Earn It! Keep It! Save It! Alameda County, the county wide free tax preparation campaign helping families to claim the EITC.  

THE POSITION

Under the supervision of the SparkPoint Program Coordinator, the VITA Site Coordinator oversees site operations at a Volunteer Income Tax Assistance (VITA) site at the Fremont FRC, and 2 satellite sites located at Tri-Cities One Stop Career Center; and New Haven Adult School in Union City.  The Site Coordinator manages volunteers and works together with the VITA Quality Assurance Coordinator to efile returns in TaxSlayer and sends required reports to UWBA. The Site Coordinator coordinates and works with the Quality Assurance Coordinator, the VITA Coaches and Trainers and Quality Reviewers and FRC Staff to ensure that the site operates according to all guidelines, and that required statistics and surveys relating to the taxpayer information is handled appropriately.

This position is a part-time, temporary assignment.  The work schedule is as follows:
- 20 - 30 hours/week through December 16, 2019,
- 40 hours/week January - April 17, 2020, then
- 20 hours/week through October 2020 with two months off in July and August

Ability to attend monthly UWBA Site Coordinator meetings and trainings in Oakland required.

RESPONSIBILITIES

- Oversee all operational needs of a tax site.
- Recruit volunteers and ensure all volunteers meet the IRS training and documentation requirements according to their volunteer positions.
- Coordinate closely with quality reviewers and coaches and support their efforts to ensure accuracy of returns.
- Work closely with SparkPoint Coordinator to develop seamless connections to other SparkPoint Asset Building programs and services for clients.  
- Coordinate services with Census Fremont project, sharing opportunities for cross training and outreach.  
- Track and report hours for volunteers.  
- Maintain and monitor on-line customer appointment logs.
- Work collaboratively with In-take Sites and UWBA to coordinate the virtual VITA process.  Responsible for assigning returns to tax preparers, tracking return status, contacting customers, and updating and maintaining appropriate log sheets.
- Communicate effectively with site staff and to manage facilities support and scheduling issues
- Ensure timely electronic filing of tax returns and resolution of rejects, working closely with the VITA Quality Assurance Coordinator.   
- Address equipment, software, supply and other site needs in a timely fashion, working together with the IRS and UWBA EIKISI staff.
- Coordinate volunteer hospitality and volunteer recognition event, in collaboration with SparkPoint Coordinator.
- Communicate regularly with volunteers and maintain volunteer database.
- Create marketing materials for the VITA Program, i.e. flyers, articles for newspapers, electronic newsletters, email blasts, etc.
- Execute site procedures according to UWBA Campaign guidelines.
- Manage workflow of tax site: set-up space; facilitate client sign-in and intake; ensure orderly and thorough screening process and reduce wait time.
- Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses.
- Ensure security of confidential information.
- Ensure proper reporting and record keeping. Collect, compile and submit to the Campaign required statistics and surveys relating to the taxpayer information.
- Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients or the IRS.
- Other related duties as assigned.

POSITION
The City of Fremont’s Human Services Department is currently looking for several on-call, temporary employees to work evening shifts. Shifts will be from 6:00 p.m. to 12:30 a.m. and 12:00 a.m. to 7:30 a.m. from November 15th through March 15th. The City of Fremont will open their Winter Relief Shelter to provide a safe and welcoming environment for individuals and families experiencing homelessness. Participants will have access to the shelter from approximately 6:30 p.m. to 7 a.m., where they will be provided with a warm meal, restroom facilities, sleeping bags, cots, breakfast, and a to-go bag. 
The position will work up to 30 hours per week. 

EXAMPLES OF DUTIES
• Maintain the health and safety of homeless individuals and families who are living on the streets or in their cars and are in need of emergency shelter from cold weather and rain.
• Welcome and pre-screen new participants and supervise participant movement.
• Maintain a friendly and inviting environment.
• Work compassionately with those who have difficulty engaging with service providers.
• Effectively resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities, oversee showers and food distribution; help coordinate medical transportation to morning appointments.
• Maintain a safe and supportive environment.
• Direct volunteers who will assist in bringing food and serving homeless clients.
• Setup tables for food service, hand out bedding, warm clothing and other amenities such as shampoo, tooth brushes, etc. 
• Ensure participants adherence to rules, especially related to behaviors that are unsafe. If necessary, notify public safety personnel to help “exit” clients with inappropriate or unsafe behaviors.
• Respond appropriately to emergencies.
• Maintain daily sign-in sheet.
• Ensure facility is maintained in a clean and orderly fashion.
• E-mail information to Human Services Director after each shift regarding the number of participants, any need for supplies, and reports of clients who exhibited inappropriate behavior. 
• Other duties as assigned.