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DIGITAL SERVICE ANALYST

$5,168 - $6,281 per month, DOQ/DOE

Plus excellent benefits

THE POSITION:

The City of San Rafael is recruiting for a Digital Service Analyst in the Department of Digital Service and Open Government.  We are working to build the future of government services and are looking for an organized, critical thinker, who can help build the backbone of our new Department.  The mission of the Department of Digital Service and Open Government is to help continuously improve the delivery of City services by designing for and with people, engaging the community, using data to drive decisions, and maintaining modern technology infrastructure.  We need a team-member in an analyst role to help organize and coordinate our internal efforts to make all of this happen.

You will be working with our team to help spearhead and implement improvements to service design, citywide communication, and technical support through assistance in administrative operations, management of internal projects, community engagement, policy development, and coordination of citywide training programs.

ESSENTIAL DUTIES AND RESONSIBILITIES:  (Other duties may be assigned)

• Plans, organizes, coordinates and implements day to day program assignments independently.
• Conducts research, analyzes data, and presents conclusions and recommendations.
• Analyzes federal and state laws and regulations as they relate to assigned programs and develops and implements changes.
• Develops a variety of written documents related to programs.
• Participates in the training of clerical personnel.  May provide work direction to others.
• Prepares comprehensive written reports regarding program activities.
• Educates other city staff, city council, community representatives and citizens.
• Performs other related duties as required.

To be eligible for this position you must have knowledge of:

• Principles and practices associated with administration, organization, and management.
• Research methods, techniques and statistical and other work measures.
• Department goals, objectives, policy and procedure.
• Effective oral and written communication methods.
• Operation of personal computers and related software.
• Statistical, research and survey methods.
• Policies and objectives of assigned programs.
• Advanced secretarial and administrative methods.
• Principles of training and work direction.
• Coordination of clerical assignments,
• Modern office practices and procedures. 

To be eligible for this position you must have the ability to:

• Work independently in the completion of assignments.
• Analyze and evaluate data.
• Prepare and present clear and concise reports, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide effective functional or project leadership.
• Effectively plan, organize, and prioritize work.

A typical way of gaining the knowledge, skill and ability outlined above is:

• Bachelor’s Degree in public/business administration or related field AND
• Four years of experience in program administration

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, officials, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video display and regularly works in inside environmental conditions.  The employee occasionally works in evenings or weekends and occasionally works with use of personal vehicle.  The noise level in the work environment is usually quiet. 

APPLICATION AND SELECTION PROCESS: 

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.   To file an application, go to:  www.calopps.org.  Select “Member Agencies”.   Select “San Rafael”.   Or, to apply, follow this link: 

Check out our excellent benefit package, including 100% City paid medical & dental, Cal-Train Go Pass, flexible work schedule, deferred contribution match, health reimbursement account and much more!!!

If you embrace collaboration, enjoy independence to develop creative solutions, and enthusiastically approach challenging tasks, you will thrive in our ideal work environment! This is a fantastic opportunity to lead a dedicated team of building inspection, plan check and permit professionals who continually raise the bar of delivering quality customer service and striving for professional growth. You will also have the opportunity to oversee and collaborate on some of the largest construction projects in the Bay Area while also using your skills to manage in-fill development projects in our downtown area and numerous single and multi-family projects .A building background, especially in the public sector, is ideal. However, we are interested in considering anyone with transferable trade and administrative skills who can analyze situations and people; apply logic and sound judgment; anticipate and prevent avoidable problems; possess a political acumen; supervise consistently and fairly; balance flexibility with compliance; and come to work everyday with infectious positivity.   The ideal candidate will champion the values recently developed by staff, to express how we work together:

We are optimistic. 

We build trust. 

We are resourceful. 

We help one another succeed. 

We innovate. 

We strive to grow professionally and personally. 

This position is an integral part of the City's Management Team, Community Development Department leadership, and Building Division work group.

The Assistant Director provides oversight for major functions and activities of the Building Division. It is essential that the Assistant Director is responsive to all customers and takes a pro-active and collaborative approach to working with all levels of the organization, recognizing the value each and every employee contributes to the success of the City team. The following duties are illustrative of the Assistant Director's responsibilities:

• Represents the division and serves as a liaison for the division with other City departments, divisions, elected officials, and outside agencies.
• Provides complex professional assistance to Community Development Director.
• Assists in short- and long-term division planning, budgeting, development, and administration of departmental policies, procedures and services.
• Manages and participates in the development and implementation of goals, objectives, and priorities for the division.
• Ensures appropriate service and staffing levels.
• Exercises supervision over supervisory, professional, technical, and administrative support staff; selects, trains, motivates, and evaluates assigned personnel.
• Interprets, applies, explains, and ensures compliance with applicable Federal, State, and local Codes, laws, rules, regulations, policies, and procedures; explains and interprets division programs and activities.
• Participates in the development and administration of the Community Development annual budget.
• Recommends modifications for the Master Fee schedule.
• Reports on special projects to the City Council.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement
• Manages and coordinates division service for large and complex projects; conducts periodic meetings with customers and internal staff to ensure plan review, permit processing and inspection services are conducted in accordance with agreed upon timelines, and that the process runs smoothly for customers.
• Leads a multi-division, cross-departmental team to identify and implement changes to streamline the process.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.

Possession of a certification as a Building Official from the International Code Council (I.C.C.) is a requirement. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Please review the job description for additional information.

A valid California driver license and satisfactory driving record is required. The selected candidate will be required to successfully pass the background process, including fingerprinting, national criminal history checks, DMV report review, credit check, and professional reference checks.

To view the full announcement for this exciting opportunity, please visit the City of San José’s employment page by clicking on the link below.

Then click on the “Management Recruitments” link. 

City of San José Employment Page

 For job announcement click the link on the side.

Please see the job description and announcement below. 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

FINAL FILING DATE:                       We are accepting the first 100 qualified applications or closing at 5:00 pm, February 26, 2019; whichever occurs first.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the classification of Finance Clerk II.  The current opening is a limited term, benefitted and full-time position in the Finance Department, but the list may be utilized to fill future regular and full-time vacancies in the City for the duration of the list.  The term length for the current vacancy is not guaranteed but cannot exceed 36 months. The current vacancy is in the Utility Billing division working with the Customer Service team in a call center environment assisting residents with a variety of utility billing requests. The normal work schedule is Monday through Friday, 8:00 am –5:00 pm.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform a variety of clerical accounting duties in support of specific assigned functional areas; to support other accounting staff; to prepare, maintain, and process accounting records, financial transactions and utility payments; and to provide internal and external customer service.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the Finance Clerk series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from that of the Senior Finance Clerk in that the latter is an advanced journey level class responsible for highly complex clerical accounting work and may exercise technical and functional supervision over assigned staff.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned management or supervisory staff; and technical and functional supervision from a Senior Finance Clerk.

May exercise technical and functional supervision over lower level staff as appropriate.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Provide customer service at the counter, by telephone, or e-mail; receive money and issue receipts; balance daily cash drawer.
• Assist the public and City employees by answering inquiries about departmental policies, procedures and programs related to utility billing, licensing, accounts payable/receivable, , or consolidated billing.
• Provide clerical support to department staff; make copies of documents as needed; handle correspondence by typing memoranda, letters and reports as required; distribute correspondence, and process incoming and outgoing mail.
• Maintain books, records, and files; assist with processing of documents such as invoices, purchase orders, warrants, tax statements, and other records.
• Work with ledger accounts and other records; maintain subsidiary ledgers; accumulate records and statistics related to departmental operations.
• Research and resolve discrepancies; respond to customer questions regarding utility bills; set up payment arrangements.
• Print service orders and coordinate with other City departments for the turn on and off of utilities.
• Maintain records of monies received; post to ledgers, reconcile, balance and audit accounts; assist in preparing financial statements; quarterly tax returns and fiscal year end reports; complete bank deposit documentation.
• Review invoices for complete and accurate coding, taxes, discounts and totals; match invoices to purchase orders; allocate purchases to correct accounts.
• Process check and invoice print runs, credit card payments, electronic fund transfers, positive pay and file transfers to financial institutions.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern office procedures, methods and computer equipment.
• Basic methods of record keeping, including personal computer uses related to spreadsheet and database applications.
• Basic mathematical calculations.
• English usage including spelling, punctuation and grammar.
• Principles of customer service.
• Methods and practices of bookkeeping and financial/statistical record keeping.
• Basic practices of handling cash and various methods of payment.
   

Ability to:

• Learn to perform a variety of accounting clerical duties in support of specific assigned functional areas.
• Intermittently review documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.
• On a continuous basis, sit at desk and/or stand at counter for long periods of time.  Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less.
• Learn to operate a personal computer for data entry, inquiry, and report generation.
• Maintain confidentiality of a wide range of sensitive information.
• Make accurate mathematical calculations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative relations with those contacted during the course of work.
• Independently perform difficult and responsible clerical work involving financial and related statistical record keeping.
• Respond to and assist in resolving difficult and/or sensitive inquiries related to financial accounting records and processes.
• Interpret and apply City municipal codes, policies and procedures.

Experience and Training

Experience:

Two years of responsible experience performing duties comparable to that of a Finance Clerk I in the City of Roseville (performing a variety of clerical accounting duties in support of specific assigned functional areas; supporting other accounting staff; preparing, maintaining, and processing accounting records, financial transactions and utility payments; and providing internal and external customer service).

AND

Training:

Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.

License or Certificate

Possession of a valid California Driver’s License by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1.  Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

Yes

No
 

2.  Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3.  How many years of work experience do you have performing duties comparable to that of a Finance Clerk I in the City of Roseville (performing a variety of clerical accounting duties in support of specific assigned functional areas; supporting other accounting staff; preparing, maintaining, and processing accounting records, financial transactions and utility payments; and providing internal and external customer service)?

Less than 2 years

2-3 Years

3-4 Years

4-5 Years

5+ Years
 

4.  How many years of experience do you have working in a call center environment?

Less than 1 year

More than 1 year

5.  Please describe your work experience providing customer service.
 

6.  Please describe your experience working with a utility company.

7.  Please describe your experience working in a call center environment.
 

8.  Please list any commonly used computer applications you are familiar with and describe your experience using these applications.

9.  Please explain how you maintain your patience and stay cooperative when dealing with irate, uncooperative people.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

The City of Redwood City invites you to apply for the full-time (38 hours per week) position of Senior Library Assistant.  The Senior Library Assistant performs a wide array of high-level library work and customer service.  The current vacancy is based at our neighborhood family-friendly Schaberg Branch Library, performing a wide variety of technical library work, providing services for children, adults and families, and administering the day-to-day activities of the library.  The candidate may also be assigned to work at other Redwood City Public Library locations.  This position will require work during the day, evenings and weekends.  We may use the eligibility list created from this recruitment process to fill any positions that occur in other Redwood City Public Library locations, during the life of the eligibility list.

The ideal candidate will embrace the City’s emphasis on excellent customer service; will be detail oriented and able to manage multiple tasks; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and the public including people of diverse socio-economic backgrounds; and have a good sense of humor.

Please click on the PDF link below to review the complete job announcement.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino