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POSITION SUMMARY:

Under general direction of the Administrative Services Director, supervises and manages the activities and day-to-day operations of the Finance Division; areas of responsibility include general accounting, financial reporting, budget development and business licensing; administers short and long-range fiscal services planning activities; oversees and directs the maintenance of financial and budgetary records; prepares and analyzes financial statements and reports; responsible for investment of City surplus funds; and performs related work as required.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Plans, manages, and oversees the daily functions, operations, and activities of the Finance Division; areas of responsibility include general accounting, financial reporting, budget development and business licensing.

2. Participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within departmental policy, recommends and administers policies and procedures.

3. Directs the preparation of, and participates in developing fiscal reports including monthly, quarterly and annual reports as well the City’s Comprehensive Annual Financial Report (CAFR) and Popular Annual financial Report (PAFR) ensuring adherence to mandated rules, regulations and professional standards.

4. Directs and participates in the development of the City-wide budget; works with departments to provide data and support for their budget development; monitors departmental budget performance and makes recommendations for adjustments as needed; and conducts on-going analysis of the City’s financial condition, reporting to, and advising, executive management on fiscal matters.

5. Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to management.

6. Develops and implements adopted finance and budget services strategic plans, policies, and standards.

7. Participates in the selection of, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues and implements discipline.

8. Oversees the development of consultant requests for proposals (RFP’s) and qualifications for professional services; evaluates proposals and recommends project award; develops, negotiates, and reviews contract terms and amendments; ensures contractor compliance with City and department standards and specifications and time and budget estimates; analyzes and resolves complex problems that may arise.

9. Provides highly complex staff assistance to the Administrative Services Director; conducts a variety of organizational and operational studies, special projects, and investigations; prepares and presents staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.

10. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the financial field; monitors changes in regulations that may affect business systems operations; implements policy and procedural changes after approval.

11. Attends monthly Financial Commission meetings.

12. Receives, researches, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.

13. Performs other duties as assigned.

MINIMUM POSITION REQUIREMENTS:

KNOWLEDGE OF:

Governmental financial accounting and reporting; governmental auditing standards; principles and practices of local government budgeting and financial administration; applicable federal, state and local laws affecting municipal finance; municipal treasury management and investment principles; modern office procedures, computers and accounting software applications; principles and procedures of financial record keeping, technical report writing and preparation of correspondence and presentations. Auditing and internal financial control processes. Principles and practices for employee supervision, including work planning, assignment, review and evaluation and training.

ABILITY TO:

1. Recommend and implement goals, objectives, and practices for providing effective fiscal management programs, projects, and services.

2. Organize, manage, implement, and maintain efficient and effective fiscal and budget programs to ensure the reliability and integrity of the City’s financial standing.

3. Manage and monitor the City’s budget process and obligations.

4. Undertake complex financial and accounting analyses, studies and projects.

5. Prepare clear, comprehensive and concise accounting, financial and statistical reports and present to Commissions and Council.

6. Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.

7. Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

8. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

9. Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.

10. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

11. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.

12. Use English effectively to communicate in person, over the telephone, and in writing.

13. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in accounting, finance, public administration, business administration or a related field and five (5) years of progressively responsible experience in the development and administration of financial and budget programs, including three (3) years of lead or supervisory experience.

Public sector auditing experience, a CPA certification and/or a master’s degree in business or public administration is desirable and may be substituted for the required experience up to a maximum of one year.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment. COMPENSATION & BENEFITS: The salary range for this position ranges from $146,881.60 up to $178,535.50 annually. Placement within the range will be DOE.

This position is at will and the full terms and conditions of this position will be subject to an employment contract.

The benefits package offered by the City includes:

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.

• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.

• Dental/Vision: City also offers a dental and vision reimbursement plan

• Vacation Leave: Management new hires may combine previous years of experience from other public agencies to receive increased accrual rate

• Flexible Spending Plan: Dependent care and health care reimbursement plan available

• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC

• Holidays: 10 annual holidays, plus one floating holiday

• Sick Leave: Allowance of 12 days annually

• Management Leave: Allowance of 40 hours each fiscal year

• The City follows a Defined 9/80 schedule with offices closed every other Friday.

APPLICATION PROCEDURE:
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Friday, August 2, 2019.

SELECTION PROCESS:
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER:
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Contract Compliance Assistant classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The Public Works Department is currently recruiting candidates for a Contract Compliance Assistant to fill a vacant position in its Labor Compliance Division. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The position supports contract compliance staff to ensure that City contractors pay their employees the proper wages and benefits as defined by City, State and Federal regulations.

The ideal candidate will possess a high level of professionalism, excellent customer service skills and a strong work ethic. This position requires excellent judgment, initiative, perseverance, integrity, organizational skills, flexibility, and written and verbal communication skills.

Key Responsibilities

• Provide compliance support services through direct contact, telephone, and by correspondence to contractors, vendors, and City departments to ensure compliance information is understood and accessible.

   

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  Maintain a large relational database system by inputting incoming notice of intent to contract data, final contract award data, and compliance document submittals.

   

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  Under direction, prepare outgoing letters requesting routine compliance submittals, employee surveys, or other documentation.

   

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  Prepare corresponding contractor/vendor files and ensures incoming documents are filed appropriately.

   

• Generate database reports as requested.

   

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  Assist other contract compliance staff in planning, implementing, and evaluating contractor/ vendor compliance submittals.

   

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  Utilize a variety of software applications including word-processing, spreadsheet programs, or equivalent database program.

   

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of City of San Jose living wage, minimum wage and prevailing wage policies.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Computer Skills - experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

The City of Live Oak, California is recruiting for an enthusiastic person to manage the typical functional areas of the City Clerk such as Agenda Management, Records Management, Elections, and Political Compliance programs of the City and any others that fall within the City Clerk’s responsibility.

OPEN UNTIL FILLED

FIRST REVIEW OF APPLICATIONS: August 15, 2019

SALARY: DOE

DEFINITION
Under administrative direction of the City Manager, performs a wide variety of professional administrative, confidential duties related to the role of a Certified Municipal Clerk.

CLASS CHARACTERISTICS
The City Clerk is a mid-management position that is responsible for performing, overseeing and supervising the functional operations of the Agenda Management, Records Management, Elections, and Political Compliance programs of the City, as well as the operations of all areas within City Clerks responsibility. Works independently while using tact and discretion. This position requires a flexible schedule for evening work at two (2) regular City Council meetings per month, as well as Special City Council meetings as assigned.

EXAMPLES OF DUTIES
Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities that are associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

1. Prepare and distribute agendas and minutes for City Council, Planning Commission, and all committee meetings, ensuring agendas and required related notices are prepared, posted and published in accordance with applicable laws and statutes.
2. Attend City Council meetings and records all official proceedings; prepare minutes and other documentation of actions taken; direct the publication, filing, and safekeeping of all proceedings of the Council.
3. Administer democratic processes such as elections, access to city records, and all legislative actions ensuring transparency to the public while adhering to the Political Reform Act, the Brown Act, and the Public Records Act.
4. File campaign statements and Statements of Economic Interests required by Council members, designated City employees and advisory body members to meet legal requirements; monitor filing of financial reporting statement for elected officials, candidates and committees as required.
5. Capture and maintain City Council, Planning Commission, and committee meeting minutes, official City records and legal documents in accordance with legal requirements; certify documents; and process and file sensitive information and legislative documents following Council meeting action, as well as noticing public meetings.
6. Maintain custody of official records and archives of the City, including ordinances, resolutions, contracts, agreements, deeds, insurance and bond certificates, and minutes; certify copies of official records as required; attest, publish and file ordinances and resolutions; execute official City documents; maintain custody of City Seal, administers and files Oaths of Office.
7. Coordinate responses to requests for City records covered under the Public Records Act.
8. Act as the liaison between the public, City Departments and Council; coordinating ceremonial and official functions/special events.
9. Coordinate and track all mandatory trainings for employees, as well as elected and appointed City officials.
10. Process, record and maintain City contracts and agreements.
11. Manage the codification of City ordinances into the municipal code.
12. Coordinate opening of City bids and certifies results of each bid.
13. Act as the Custodian of Records.
14. Perform general administrative work as required related to the duties of the City Clerk.
15. Continuously monitor and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement; directs the implementation of changes.

MINIMUM QUALIFICATIONS
Education and/or Experience:
Any combination of education, training and experience that will provide the ability to perform the work and provide the performance results as stated above. A typical way of gaining the knowledge and skills required for this classification is:

Experience
Five years of progressively responsible experience performing tasks common to programs carried out by a City Clerk, with experience working in a government setting or working for boards or commissions desired.

Education/Training
Equivalent to a high school diploma supplemented by administrative support courses. An AA degree in business or a related field and a Certified Municipal Clerk is desired.

Knowledge of:
City organization and departmental relationships, programs, services and other functions; government codes, city policies and procedures, ordinances, laws and other applicable governing documents; modern office practices and procedures; and data processing methods and procedures including proficiency with software applications, and operation of standard office equipment.

Physical Demands:
Requires the ability to sit for long periods of time throughout the workday; manual dexterity and vision sufficient to operate standard office equipment for potentially long periods of time without experiencing abnormal hand, wrist or eye strain; mobility to work in a standard office environment, and use standard office equipment; hearing and speech sufficient to communicate and understand conversations, both in person and on the telephone; ability to lift objects up to 25 pounds without assistance.

Ability to:
Plan, organize, direct and monitor the activities of the City Clerk’s department, supervise and evaluate administrative support staff; engage in highly confidential and sensitive work activities which require timely action; exercise sound judgment, tact, resourcefulness and leadership in dealing with the public, City officials, commissions and committee members, outside agencies and other City departments; develop and maintain harmonious relations with superiors, supervisors, employees, other agencies and the general public; prepare correspondence and reports on various subjects in a clear and concise manner; understand and interpret a wide variety of written ordinances, laws, policies, regulations, and related documents. Independently initiate, prioritize, preform or solve problems related to deviations in work assignments in order to meet fixed or fluctuating deadlines. Communicate effectively both orally and in and establish effective working relationships within the employing department and with other departments.

Special Requirements: Must possess a valid California driver's license. A Notary Public commission is required within one year from the date of appointment.

The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.

THE POSITION

The City of Dublin is seeking an Assistant to the City Manager to plan, direct and oversee complex administrative programs within the City Manager’s Office, which include contract administration, disaster preparedness, legislative analysis, fiscal analysis, and animal control and provide highly complex staff assistance to the City Manager and Assistant City Manager.

EXAMPLES OF DUTIES

• As assigned to program area, responsible for the design, implementation, administration, monitoring and evaluation of various City programs in the areas of contract administration, disaster preparedness, legislative analysis, fiscal analysis, and animal control services.
• Undertake studies to determine the financial and operational feasibility and desirability of providing municipal services and programs.
• Develop and implement divisional goals, objectives, policies and procedures.
• Direct, oversee and participate in the development of Program and/or Division work plan; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Prepare the Program and/or Division budgets; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; administer the approved budget; may prepare Capital Improvement Project/Program budgets as related to areas of assignment.
• Represent the City in a variety of community outreach activities and public education programs including participating as a contributing member of designated community organizations, committees/project teams and work groups.
• Represent the Program and/or Division to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Research and prepare technical and administrative reports; prepare written correspondence.
• Develop and conduct studies, needs assessment, research and financial analyses; research and analyze contracts and program of assigned area.
• Create, coordinate and/or contribute to a variety of written publications such as the City Newsletter, Department brochures, fact sheets and other publications.
• Maintain assigned program content on City’s website.
• Coordinate design and implement campaigns to promote assigned programs and City services, activities, and assigned special events.
• Prepare grant applications; write articles and develop other methods for the City to receive regional, State and national recognition for assigned programs and service areas.
• Serve as City’s Emergency Operations Center (EOC) Manager and/or official during emergency operations.
• Direct, oversee and coordinate multiple projects and meet critical deadlines.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.