Search Jobs

Provides employability services to eligible applicants of local social service agencies; applies program regulations and procedures; assesses employment potential and barriers that interfere with securing employment; identifies needs for social and health services and makes referrals; collaborates with partner agencies and employers; uses an automated system to maintain and monitor participants' records and generate reports; may determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; and performs related work as required.

Working under close supervision, Employment & Training Worker I is the entry/trainee level in the Employment & Training Worker series. Employees in this class receive in-service training in the performance of routine duties related to the provision of employment services. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Employment & Training Worker II after one year of satisfactory performance at the trainee level.

 

Examples of Duties

 

Duties may include, but are not limited to, the following:
(For Employment & Training Worker I, duties are performed at the trainee level)

• Utilizing Motivational Interviewing techniques, interviews and evaluates eligible program participants' employability to assist participants in achieving self-sufficient employment.Administers and interprets vocational measurement tests.
• Assesses clients' employment and education history; identifies employment related skills, abilities and barriers; develops goals and plans to improve skills and abilities and overcome barriers; provides career guidance and employment and training counseling; provides labor market information related to local employment possibilities; and as appropriate, refers clients to employment related educational and training opportunities.
• Refers clients to other staff members or to community resources for direct and intensive services and specialized counseling as necessary; advocates on clients behalf for most appropriate services including enabling services.
• Assists applicants and recipients in utilizing available resources.
• Makes home visits in connection with casework assignments.
• Provides community outreach for various agency programs.
• Conducts orientation workshops and one-on-one training for new and returning program participants.
• Reads, comprehends and applies complex regulations, rules, policies and procedures including the federal Work Participation Rate.
• Participates in development and implementation of program strategies to increase the federal Work Participation Rate.
• Explains relevant program regulations, rules, and policies to clients and the general public.
• Presents information on available programs to community organizations, the general public, and employers during job fairs, community partner presentations, and one-on-one.
• Conducts ongoing research to identify labor market information and employment and training opportunities for program participants; and establishes and maintains contacts with regional employers and training providers.
• Completes and processes disbursement of funds, documents for clients' authorized supportive services, i.e., childcare and transportation.
• Places clients into appropriate paid and/or non-paid work training assignments and monitors performance and progress.
• Completes and processes documents, correspondence, and reports for authorized supportive services, manually or using an automated system.
• Operates a personal computer, including software programs and an automated system, to enter and retrieve data, manage individual client cases and overall caseload, compile statistical reports, and perform other assigned duties.
• Maintains regular contact with clients to monitor each client's completion of tasks and progress toward attaining goals that will lead to securing employment, and compliance with program requirements.
• Documents evidence of individual clients' compliance or non-compliance with program rules and regulations, and follows procedures related to the imposition of sanctions.
• Performs a variety of clerical duties related to organizing, prioritizing and scheduling assignments; meeting deadlines; completing forms, reports and other documents; maintaining automated and manual files and logs; managing client cases; and fulfilling other responsibilities as required.
• Establishes and maintains cooperative, effective working relationships with program participants; department employees; regional employers, educational facilities, trainers and all others who are program stakeholders and supporters.
• May assess family situation to determine if Family Stabilization services are appropriate.
• May develop Family Stabilization service plan with family and service providers.
• Performs related duties as assigned.

Positions also responsible for determining the eligibility for public assistance programs perform the following additional duties:

• Analyzes financial information and eligibility information to determine initial or continuing eligibility for multiple aid programs.
• Enters and retrieves numerical and narrative data and issues benefits from an automated computer system.
• Assists clients in accessing community services.
• Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.

Answer the Call: Become the Voice of Safety - Join Our Belmont Dispatcher Team!

$88,513 - $112,967 Annually 
(additional 3% increase scheduled for January 1, 2025)

Do you have a passion for making a real impact in your community? Do you thrive in a dynamic, fast-paced environment?  Look no further – the Belmont Police Department is on the lookout for a dynamic, tech-savvy individuals to join our team as a Police Dispatcher.

We aren't your average police department.  Nestled in the heart of the San Francisco Peninsula, right next to Silicon Valley, we are at the crossroads of tradition and innovation.  Join a diverse team that embraces changes, values community and takes pride in continuing the Department's long standing "Tradition of Service". 

The Position

Dispatchers play a vital role in the department by answering both emergency and non-emergency calls, dispatching units and providing information and assistance to the community.  Tired of the 9-5, Dispatchers work 12-hour shifts and get four days off every other week. 

Answer the Call: Become the Voice of Safety - Join Our Belmont Dispatcher Team!

$88,513 - 112,967 annually 
(additional 3% increase scheduled for January 1, 2025)

Do you have a passion for making a real impact in your community? Do you thrive in a dynamic, fast-paced environment?  Look no further – the Belmont Police Department is on the lookout for a dynamic, tech-savvy individuals to join our team as a Police Dispatcher.

We aren't your average police department.  Nestled in the heart of the San Francisco Peninsula, right next to Silicon Valley, we are at the crossroads of tradition and innovation.  Join a diverse team that embraces changes, values community and takes pride in continuing the Department's long standing "Tradition of Service". 

The Position

Dispatchers play a vital role in the department by answering both emergency and non-emergency calls, dispatching units and providing information and assistance to the community.  Tired of the 9-5, Dispatchers work 12-hour shifts and get four days off every other week. 

Appointment Type

TPV:

Temporary Provisional (TPV), limited to no more than 3 years in duration. This temporary position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: September 11, 2024

Application Deadline: September 23, 2024 

Compensation Range: $134,212- $163,124

Recruitment ID: RTF0150354-01139639

About the Commission: The San Francisco Ethics Commission was created by the City’s voters with the passage of Proposition K in November 1993. Our mission is to practice and promote the highest standards of integrity in government. We achieve that by shaping and promoting compliance with the laws and by delivering impactful programs that promote fair, transparent, and accountable governmental decision making for the benefit of all San Franciscans. The Ethics Commission is responsible for the independent and impartial administration and enforcement of laws related to campaign finance, public financing of candidates, governmental ethics, conflicts of interest, and registration and reporting by lobbyists, campaign consultants, permit consultants, and major developers.

The successful candidate should expect to perform their duties in a hybrid work environment with at least three days onsite per week per current City policy. Additionally, any City employee may be called in for Disaster Service Work duty or to work onsite with 24-hours’ notice.

Job Description

About the Audits Division

The Audits Division is responsible for conducting thorough and timely audits pursuant to the Commission’s Charter authority and mandate under City law. The purpose of the Commission’s audits is to determine whether auditees have materially complied with applicable requirements of State and local laws, including campaign finance, Form 700 disclosures, conflict of interest, government ethics, lobbying, and public disclosure laws. The Division’s audits are extensive and complex and are carried out within defined deadlines and in accordance with established auditing standards. The Audits Division also supports the work of the Commission’s Enforcement Division, which is responsible for pursuing penalties, where appropriate, for violations of law discovered through audits. The Audits Division collaborates with the Enforcement Division on cases that were developed based on audit findings and other cases in which financial or compliance audit work is warranted.

The Audits Division is also responsible for conducting performance audits of programs within the Ethics Commission. This work supports the Commission’s overall effectiveness by periodically reviewing operations to identify ways to improve internal controls, standardize and optimize processes, track key performance indicators, and improve program outcomes. Internal audits are performed in accordance with established auditing standards.

During election years, the Division also administers San Francisco’s public campaign financing program by reviewing requests and supporting documentation to determine candidate eligibility and public funds disbursements.

Role description

Under general direction, the Audit Manager assigns, directs and supervises the activities of auditors. The Audit Manager is responsible for the design, planning, organization and conduct of financial, forensic, compliance, investigative, and performance audits, program evaluations, and other analytical activities to ensure compliance with campaign finance and ethics laws and to promote efficient and effective operations within the Commission.

The Audit Manager interacts with City officials, candidates, political treasurers, campaign consultants, lobbyists, permit expediters, and others who are regulated by the Ethics Commission. The Audit Manager also collaborates closely with staff in other Commission divisions to support and review their operations. The Audit Division is also responsible for reviewing claims for public financing to ensure that City funds are only distributed to qualified candidates and in accordance with program requirements. This position reports to the Executive Director and is responsible for all programs assigned to the Audits Division.

As with all positions at the Ethics Commission, the Audit Manager must be willing to forego involvement in all local political activity while a member of the Commission staff and publicly file an annual Statement of Economic Interests (Form 700).  

Essential duties for this position include, but are not limited to:

PERFORMING & LEADING AUDITS

• Supervises, supports, and provides leadership on all phases of audits, reviews, and assessments, including planning, data gathering, conducting interviews, data analysis and testing, reconstructing records and data that may have been destroyed or falsified, evaluating internal controls, findings development, and report writing in accordance with office policies and professional auditing standards.
• Scopes audits, including researching legal mandates and other background information, determining needs of key stakeholders, and identifying potential sources of evidence.
• Performs risk assessments to determine audit scope and objectives for different projects of all levels of complexity.
• Develops audit scope and objectives with limited or no prior audit information, and prepares detailed audit plans to conduct testing, detailed timelines, and milestones. Audit plans are prepared in alignment with Division protocols.  
• Develops audit findings and recommendations that are fully supported by analysis.
• Conducts audit follow-up activities, including vetting audit findings through the Enforcement Division, providing auditees with notice and comment opportunities, and publishing final audit reports.
• Conducts performance audits of Commission programs and operations. Identifies and evaluates internal controls. Ensures the development of value-added recommendations to strengthen Commission practices, operations, and controls.
• Reviews auditors’ written work and deliverables for completeness, technical and grammatical accuracy, clarity, organization, content, and tone, and to ensure that project objectives and professional standards are met.
• Ensures timely and effective administration of the City’s public campaign financing program.
• Develops and maintains an understanding of complex aspects of Commission divisions, programs, activities, and operations.
• Orally presents audits, project results, status, and other related information at public hearings and to a variety of audiences, including meetings with and presentations to stakeholders, departmental management, City leadership, and staff.
• Ensures that all Audits Division work is performed in accordance with departmental policies, divisional protocols, and Government Auditing Standards, as appropriate.

LEADERSHIP, TEAM DEVELOPMENT & PROJECT MANAGEMENT

• Supervises, coaches, mentors, trains, and evaluates auditors and analytical and/or administrative support staff.
• Completes and manages staff performance plans and evaluations.
• Meets regularly with staff individually, in teams, and as a unit to monitor performance, track project progress and schedules, provide information and constructive feedback, and encourage team members to challenge themselves and actively contribute to team effort and growth. Reviews team members' work for completeness, technical accuracy, organization, content, tone, grammatical accuracy, and compliance with audit standards.
• Leads streamlining and automating the division’s business processes to maximize program performance and efficiency.
• Builds and fosters highly creative teams that are cohesive, collaborative and able to perform at levels commensurate with the organization’s strategic objectives.
• Resolves conflict in a positive and constructive manner.
• Builds and maintains relationships with department management, fellow staff, and stakeholders to achieve maximum effectiveness and gain their trust and respect. Maintains close contact with the Executive Director, Deputy Director, and Director of Enforcement regarding project progress and problems.
• Prepares and maintains audit procedures, documents, and trackers in a centralized manner. Publishes and maintains audit guides, reports, web content, and other information on the Commission’s web site.
• Prepares data and performs analysis related to the division’s programs. Assists with preparing budget estimates for the division’s programs and operations.
• Streamlines and automates the division’s business processes to maximize program performance and efficiency.
• Administers and monitors leave and reporting attendance for staff.
• Oversees multiple audits and reviews while actively participating in other critical unit initiatives, adjusting to shifting priorities while meeting key deadlines.

OPERATIONAL SUPPORT

• Manages and coordinates with contractors, including developing, monitoring, and reviewing consultant project deliverables and contracts.
• Maintains appropriate involvement in unit oversight, decision making and problem solving. Leads and assists in development of work plans, policies and procedures and organizational efforts, including identifying audit priorities and coordinating projects to ensure effective unit practices. Recommends, develops, and assists in implementing operational and organizational changes and improvements.
• Provides assistance in staff recruitment and selection. Interacts regularly with stakeholders to obtain feedback and ascertain ways to improve audit processes and results.
• Maintains professional proficiency through continuing professional education, participation in professional associations, and remaining current with industry trends, emerging risks, and innovative audit methods.
• Maintains an appropriate level of confidentiality and sensitivity.
• Performs other duties as needed, including: developing standard operating procedures for the Audits Division; may assist in investigating cases in collaboration with the Enforcement program; may construct records and data that may have been destroyed or falsified; and may participate in the IT risk assessment and development of the IT audit plan program for the division and lead and execute IT audits, including testing internal IT controls.

Qualifications

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university, in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

and

Four (4) years of verifiable professional auditing or related analytical experience; strong understanding of local government operations; demonstrated expertise in government auditing standards and auditing principles and practices.

Substitution: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications

• Professional certification as a Certified Public Accountant, Certified Internal Auditor, or Certified Fraud Examiner.
• A Master's degree in public administration, business administration, accounting, public policy, or a related field of study.
• Prior professional-level experience using established government auditing standards.
• Demonstrated ability to plan and complete projects of high quality and on time, including effective use of organizational systems to regularly track and report on progress toward established goals and objectives.
• Experience working objectively, efficiently, and effectively under strict deadlines and in highly visible, highly sensitive or highly politicized settings.
• Experience managing and supervising teams to ensure consistent and high quality performance.

Verification: 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process. The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Additional information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen
• A cover letter that details your interest in this position and the work of the Ethics Commission and describes your relevant skills and experience. Please also address any prior experience or exposure to governmental accountability and oversight work.
• Current resume

Applications that do not contain the requested information will not be considered.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Nikki Chew, Sr. HR Consultant at nikki.chew@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

THE POSITION

Tri-City is currently hiring to fill one full time vacancy for a bilingual Office Specialist. The Office Specialist provides difficult, complex, and specialized administrative support to assigned departmental projects and programs; develops, summarizes, and maintains administrative and financial records; types, edits, processes, distributes, and files a variety of documents; enters data and information into various databases and computer systems; and performs related duties as assigned.

This position will perform the following essential duties, including, but not limited to:

• Performs technical and procedural work in support for an assigned department, division, or program; applies technical procedures, methods, and techniques to support program and functions and processes; monitors and explains operational and program requirements and processes to various stakeholders.

• Provides information to the public or Authority Staff that requires the use of independent judgment, compliance with laws and interpretation of policies, rules and procedures.

• Greets and provides general information to clients, visitors, vendors, and staff, in person and on the telephone, in a professional manner; schedules appointments and meetings, and maintains calendars; assists clients by referring them to applicable sources of information; distributes applications and forms, and explains how to complete them; answers requests for information by consulting various available sources.

• Verifies and reviews calculations, forms, data, and reports for accuracy, completeness, and conformance with established Authority regulations and procedures.

• Types, formats, edits, revises, proofreads, tracks, and prints a variety of narrative, statistical, and technical documents, reports, correspondence, spreadsheets, and other documents and materials.

• Inputs, updates, tracks, and extracts information into appropriate databases and billing systems; searches records and files for data.

• Under the supervision of Medication Support Team manager or assigned designee, candidate will be responsible for scheduling all Initial Medication Evaluations, as well as keeping count of number of IME’s scheduled, attempts made, rescheduling, removal of candidates and all necessary functions related to the scheduling of IME, including documentation of action taken per Electronic Health Record.

• Completion of all Pharmacy requisitions and flex funds as indicated on a monthly basis.

• Under the Supervision of Medical Director-Compile Weekly Initial Medical Eval Reports, Monthly IME reports, blocking of all MD schedules including for vacations, trainings and meetings.

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships; engaging with and building the capacity of the community to do its own problem-solving; and leveraging financial and volunteer resources.

The Position

The Human Services Specialist (Family Partner) will work as part of a team with counselors and case managers to provide services to parents and their children in Fremont, Newark and Union City. The incumbent will provide peer support and assist families in navigating systems and accessing needed services while promoting independence and advocacy skills through a respectful and non-judgmental manner. The Family Partner uses their own personal lived experience and ensures that the family’s perspective is represented in the provision of all services which will be conducted in the child’s home or school, at Youth and Family Services’ clinic located at the Fremont Family Resource Center or in other community settings.

Examples of Job Duties

• Assists family with identifying need, existing strengths, and accessing services.
• Provides families with information and referrals to needed supportive services and resources.
• Serves as a peer role model and supports families as they navigate the systems.
• Educates and mentors parents/caregivers, helping them to understand and advocate for their rights.
• Increases families’ awareness about the benefits of parent/professional provider partnerships.
• Participates in clinical team meetings while representing the parent’s perspective.
• The complete job description can be viewed here.

THE JOB

The Executive Director will serve as a visionary leader for the organization and is responsible for coordinating and expanding various mental health services, ensuring team members are meeting desirable outcomes and providing excellence in service to the communities. They will direct the development of organization-wide goals, policies, and procedures and keep the Governing Board aware of financial conditions, program progress, and the organization’s needs. This job requires financial savvy and organizational development expertise. Implementing strategic plans is essential for this role, as it involves spearheading innovative change. Additionally, the Executive Director must be able to provide policy guidance and ensure compliance with governmental regulations. They will also serve as a representative of TCMHA in meetings with governmental agencies, community groups, and other key stakeholders.

HOW TO APPLY

For consideration, APPLY by September 30, 2024, at: www.calopps.org/tri-city-mental-health-authority/job-20538715.

SECURE THE DATES: Interviews are tentatively scheduled for October 15 and October 29, 2024. The first round of interviews will be virtual and the second round of interviews will be in-person. Candidates must be available for both dates.

INQUIRIES?  Please contact: Nyla Thompson, Human Resources Analyst at nthompson@tricitymhs.org |  (909) 451-6438

The San Francisco Health Service System
Established in 1937 as the employee benefits administrator for municipal employees, the San Francisco Health Service System (SFHSS) executes all phases of non-pension health benefits administration including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the employees, retirees, and covered dependents of the City and County of San Francisco, San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco. SFHSS is dedicated to ensuring equitable, sustainable, and quality benefits that enhance the whole-person health and well-being of our members and their families throughout their lifecycles. We lead with equity to support our membership in accessing the care they need when they need it, regardless of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. We also strive to engage members in personalized care that centers disease prevention and equitable services for optimal health. Learn more about our department and strategic plan at https://sfhss.org/.

Under general supervision, an Employee Assistance Counselor provides clinical assessment, short-term counseling and referral of City and County employees experiencing difficulties related to personal or work-related problems, such as stress, depression, anxiety, substance abuse, emotional concerns or relationship issues. A Counselor conducts seminars, trainings, and consultations on issues related to personal and organizational wellness; prepares records and reports; and performs related duties as required.

Typical duties include, but are not limited to:

1. Provides clinical assessment, short-term counseling and referral services to employees of the City and County who are experiencing difficulties related to personal or work-related problems, such as stress, depression, anxiety, substance abuse, emotional concerns or relationship issues; provides counseling of family members and significant others as appropriate.
2. Facilitates seminars and trainings for employees and management on personal, interpersonal and organizational issues such as the effective management of stress, anger and emotions, workplace negativity and dealing with difficult people.
3. Assists in evaluation efforts to determine the effectiveness of services provided.
4. Educates employees, supervisors and managers regarding EAP service offerings, how to access services, early identification of personal and workplace problems, and referrals to the program.
5. Provides trauma response, crisis intervention and mediation/conflict resolution services as requested.
6. Collects client and program data for tracking, conducts analysis, and prepares related records and reports as requested.
7. May include additional duties as assigned.

The Department: The Suisun City Police Department is a progressive and proactive law enforcement agency. As a result of its proximity to neighboring jurisdictions, the employees of the Suisun City Police Department remain extremely busy as they address the needs of the community. Candidates interested in testing for this position must be prepared to take on the challenges of a fast-paced work environment serving both the Police and Fire Departments.

The Position: Under the direction of the Police Support Services Manager, acts as working first-line supervisor overseeing and participating in the preparation, processing, storing, retention, and disposition of police records and property and evidence, and the police and fire dispatching functions; supervises, assigns, reviews, and participates in the work of staff responsible for providing assigned Police Department support services and activities; ensures work quality and adherence to established policies and procedures.

ESSENTIAL JOB FUNCTIONS
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

DUTIES:

• Plans, organizes, assigns, supervises, reviews and participates in the work of assigned staff in Police Department support services functions including dispatch, records, and property/evidence; assists in the development and implementation of new and revised policies and procedures; reviews and approves work schedules including time off and authorizing timecards.

• Receives, classifies, and prioritizes incoming calls to the dispatch center including 911 calls and business line calls received from citizens requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio systems; dispatches police and fire units and personnel.

• Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches appropriate police, fire, or other emergency vehicles, equipment, and personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.