Are you a Human Resources professional with great communication skills who would like to work in a collaborative environment? The Human Resources Department is seeking qualified candidates for the position of Risk Management Program Manager.
The Risk Management Program Manager (Program Manager), reporting to the Deputy Director of Human Resources/ Risk Manager, will oversee the following three programs:
- Americans with Disabilities Act (ADA) Title I workplace accommodations program for employees and job candidates with disabilities.
- Leaves of Absence program for managing and monitoring the administration of claims for leave of absence.
- Workers' Compensation Program.
The Program Manager will direct the work of the staff in these units and support the team in the fulfillment of their duties in these program areas including their communication with employees, managers, insurance carriers, medical personnel, lawyers, and vendors. This position also receives a 5% management differential (already reflected in the salary) as the Program Manager assists the Deputy Director of Human Resources/ Risk Manager with a wide variety of work related to insurance for the County.
The ideal candidate to work in this fast-paced division must be a superior problem solver, listener, and communicator who is persuasive, calm, and tactful with others in stressful situations. The ideal candidate will also have the demonstrated ability to direct the work of others and manage a cohesive team of high-performing professionals.
In addition, the ideal candidate will have:
- Exceptional interpersonal skills, excellent verbal and written communication skills, and experience communicating with diverse personalities and clients.
- Well-developed organizational skills to establish reasonable courses of action and accomplish immediate and long-term goals.
- A strong ability to analyze and solve problems.
- A demonstrated ability to prepare clear, concise reports.
- A willingness to show initiative and promote and welcome innovative ideas and be a champion of change.
- An appreciation for alternate approaches to solutions.
- A keen ability to establish partnerships easily and effectively with others and establish trust quickly.
Examples Of Duties
Duties of the position include, but are not limited to, the following:
- Plan, direct, monitor, and evaluate the effectiveness of the ADA Title I, Leave of Absence, and Workers' Compensation functions and programs, including needs assessment, program design and planning, implementation, evaluation, and regulatory enforcement.
- Write and review policies, procedures, and methods relative to ADA Title I, Leave of Absence, and Workers' Compensation and formulate, recommend, and/or implement actions for program improvement.
- Meet with department managers and staff on human resource issues regarding ADA Title I, Leave of Absence, Workers' Compensation, and insurance related matters.
- Advise managers and employees on County procedures, benefits, and existing policies.
- Interpret and explain provisions of applicable laws, rules, policies, and agreements to County management, employees, employee organizations, and the public.
- Assist with interviewing, selecting, and hiring staff.
- Train, supervise, and evaluate program staff.
- Assist in the selection and management of vendors, consultants, and service providers; oversee compliance of consultants and vendors with contract provisions.
- Assist with selecting and managing insurance brokers, carriers, third-party administrators, and other necessary Risk Management service providers.
- Participate in the establishment of strategic short-term and long-range program plans.
- Prepare detailed and professional reports and other written communications, including policies and procedures, Board of Supervisor memos, executive summaries, and statistical data.
- Prepare and deliver trainings.
- Meet and/or negotiate with representatives of employee organizations, as appropriate.
- Collaborate with information systems staff to identify and evaluate assigned program's system/database needs and implement new systems or changes as necessary.
- Respond to inquiries and complaints that arise.
- Perform other related tasks as necessary.
Qualifications
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.
- A typical way to qualify is three years of progressively responsible professional-level experience in the field of Human Resources within a public-sector environment, specifically regarding ADA in general and Title I specifically, Leave of Absence, Workers' Compensation, and insurance policies.
- Experience should also include at least one year performing supervisory duties.
Knowledge of:
- Principles and practices of public administration, and program management, including planning, implementation, and evaluation.
- Principles, theories, and practices of human resource management relative to the Americans with Disabilities Act, FMLA, Workers' Compensation, Long-Term Disability, etc.
- Public-sector insurance practices and policies.
- Personnel management principles and techniques, including interviewing, selection, training, supervision, evaluation, motivation, discipline, and staff development.
- Information systems applications relative to the administration of leave requests.
- County policies and procedures and pertinent State, Federal, and local laws relating to human resource management.
- Research and analysis methods and principles.
- Techniques for conducting effective public presentations.
- Industry trends relative to ADA Title I Accommodations, Leave of Absence, and Workers' Compensation and public-sector insurance.
Skill/Ability to:
- Plan, organize, direct, manage, and evaluate program effectiveness.
- Supervise, train, and evaluate employees; set workload priorities under pressure of deadlines.
- Prepare complex and detailed written reports, program policies, procedures, and contracts.
- Gather and analyze data and make effective recommendations to address moderate to complex human resources problems.
- Comprehend written material; interpret, apply, and explain County policies, and relevant State, Federal, and local policies, procedures, laws, and regulations.
- Comprehend insurance policies.
- Establish and maintain effective working relations with a diverse group of individuals contacted during work.
- Effectively utilize automated information systems.
- Communicate well to a diverse audience, both orally and in writing; write clear, concise, and professional reports, memos, and other correspondence.
- Analyze and calculate numerical data.
- Maintain a participatory management style while promoting differing viewpoints and persuasively working towards a consensus among individuals.
- Organize and prioritize work, manage deliverables within schedule, and communicate delays as necessary.
- Takes reasonable risks and proactively seek innovative solutions or changes within established guidelines.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Tentative Recruitment Schedule
Application Deadline: June 12, 2024
Application Screening: June 17-18, 2024
Panel Interview: July 1-2, 2024
