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DEFINITION

Under general supervision on an assigned shift; performs a variety of law enforcement and modern crime prevention work; controls traffic flow; patrols an assigned area for the prevention of crime and enforcement of federal, state and local laws and regulations, and arrests violators as necessary; performs investigative work; and other related law enforcement work as required.  
 
EXAMPLES OF DUTIES

Under general supervision on an assigned shift:

• Patrol assigned area in car or on foot for the prevention of crime and enforcement of federal, state and local laws and regulations, and arrests violators as necessary  

• Answer calls for the protection of life and property and the enforcement of local, county, and State laws

• Stop drivers operating vehicles unsafely or in violation of laws, and issues traffic and parking citations

• Observe assigned areas for suspicious acts and unsafe conditions

• Report abandoned vehicles

• Direct traffic, including regulation of vehicle flow, at times of emergency or congestion

• Conduct preliminary and/or follow-up investigations of crimes and disturbances including burglaries, thefts, robberies, narcotics action, deaths, assaults and accidents

• Serve warrants and subpoenas  

• Testify in court at civil and criminal hearings

• Administer first-aid

• Prepare reports for arrests, investigations at crime or traffic accident scenes 

• Collect and preserve evidence

• Transport prisoners

• May be assigned special investigations or liaison duties

• May assume responsibility for special department projects

• May work overtime or irregular hours

• And other related duties as assigned 

DESIRABLE QUALIFICATIONS 
Ability to:

• Demonstrate keen powers of observation and memory  

• Learn standard radio codes and dispatch procedures

• Make mature independent decisions

• Analyze situations accurately and develop effective course of action

• Learn, understand, interpret and apply laws, regulations and ordinances in a fair and impartial manner

• Prepare clear and concise written reports

• Understand and carry out oral and written directions in a timely manner

• Meet and maintain standards for adequate physical endurance and agility

• Establish and maintain cooperative working relationships with all persons contacted in the course of work

• Demonstrate cultural awareness and ethic sensitivity through mature interpersonal skills  

• Accurately aim and fire a weapon

• Bilingual fluency in Spanish and Asian languages is highly desired 
 
Knowledge of:

• All basic police operations as taught in California Basic Police Academy

• Federal, state and local laws and regulations regarding civil, criminal and traffic violations, and the conduct of law enforcement operations including arrest, search, seizure, incarceration, interrogation, investigation and use of deadly force

• City streets, buildings and geography

• Safe operation of motor vehicles

• Department policy and procedures for officer conduct 
 
Skill in:

• Appropriate instantaneous responses to life-threatening and otherwise volatile law enforcement situations

• Safe and appropriate use of firearms and other weapons

• Public relations and contact 

MINIMUM QUALIFICATIONS 

Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge, skill and ability is qualifying. A typical way to obtain the knowledge, skill and abilities would be:   • Graduation from a California Basic Police Academy • Completion of the twelfth grade or equivalent and supplemental courses or special training in law enforcement work.   
 
License Required: Possession of an appropriate valid California operator’s license issued by the California Department of Motor Vehicles. 
 
Medical Requirements: Must meet prior to appointment, and maintain during employment with the Sanger Police Department, medical, health and physical standards as required by the department. 
 
PHYSICAL DEMANDS 
 
Strength, stamina, coordination and balance to stand and walk for long periods, bend and reach to conduct inspections, climb up and down ladders, run in pursuit of detainees, physically restrain uncooperative and violent individuals, drive vehicles in high speed pursuit, carry equipment and supplies; remain alert in a confined space on all shifts; vision to see details in low light; coordination, vision and strength for use of firearms; occasional lifting of objects weighing up to fifty pounds; strength to move the weight of an adult human body. 
 
WORKING CONDITIONS 
 
Work in confined spaces, stress of working with detainees, persons under the influence of alcohol and drugs, emotional individuals and resistive and combative persons; stress of exposure to personally dangerous individuals and circumstances including dead, injured and sick individuals; exposure to individuals with communicable diseases; exposure to hazardous material 
 

Under supervision, the Community Service Officer (CSO) performs a wide range of field and office support duties in the patrol and support services divisions within the Marysville Police Department.

This is a specialized, full-time, non-sworn classification. The Community Service Officer has no powers of arrest.

Definition: 
To perform varied and routine non-sworn duties with emphasis on parking enforcement and vehicle abatement program.

Examples of Duties:

• Enforce sections of the Marysville Municipal Code, other enforcement codes; and assist other City Departments in various code enforcement

• Perform traffic control and non-violent crowd control

• Assist Police Officers in routine investigations and respond to and investigate non-injury traffic collisions

• Operate computer systems and access data bases such as the California Law Enforcement Telecommunications System (CLETS) to enter, search, confirm and retrieve a wide variety of information related to local, state and national crime activity and investigations using established codes and screens, determine alternative approaches to locating information such as use of aliases and other name variations

• Complete effective presentations to community groups, provide crime prevention information, and help with community events and related duties.

• Testify in court or at hearings on case records and investigative activities.

The Marysville Police Department is an Equal Opportunity Employer and acts in accordance with the Americans with Disabilities Act. 

SHERIFF’S CORRECTIONAL DEPUTY

CLOSE DATE: Friday, February 12th, 2021

SALARY RANGE:

$21.65-$26.32 Per Hour 

INCENTIVE PAY:

Degree: 5% - BA or BS, 7.5% - MA or MS.

OTHER PAY:

  5% - Holiday Pay
 $0.40 per hour – Uniform Allowance
 $500 – Uniform Allowance for New Hires
 $0.75 per hour – Bi-Lingual pay

FINAL FILING DATE:

A complete application packet must be received in the Glenn County Personnel Department by 5:00 P.M., Friday, February 12th, 2021

TESTING:

The written test is scheduled for the week of February 22nd, 2021. Oral Board test will be scheduled after the written tests is completed.

THE POSITION
The Sheriff’s Correctional Deputy position at the Glenn County Sheriff’s Department performs a variety of work in the monitoring of county, state and federal detainees; to maintain the security and safety of inmates and staff. This position is scheduled for forty (40) hours per week on a rotating 24-hr shift. This recruitment may be used to establish a list to fill future vacancies for the next six (6) months.

TRAINING AND EXPERIENCE
Experience:            No experience is required.

Training:                 High school diploma or GED equivalent.

All applicants are encouraged to review a detailed job description available at http://www.countyofglenn.net/dept/personnel/job-opportunities/job-descriptions and apply only if they clearly meet the Minimum Qualifications for the position.

APPLICANT INSTRUCTIONS/INFORMATION - A COMPLETE APPLICATION PACKET MUST INCLUDE:
*     A Glenn County Employment Application        *    Résumé
*     Transcripts and/or Certificates                      *    Cover Letter
*     GCPER 44/ Conviction Form      
It is the responsibility of the applicant to ensure applications are received at the Glenn County Personnel Office by 5:00 P.M., Friday, February 12, 2021.
GLENN COUNTY EMPLOYMENT APPLICATION:  Application forms must be filled out completely; please do not include “refer to resume” on the application. All statements made on the application are subject to investigation and verification. A separate application must be filed for each position.
Application forms may be completed on CalOpps.org or obtained from and returned to:
GLENN COUNTY PERSONNEL DEPARTMENT
525 W. Sycamore Street, Willows, CA  95988
Telephone (530) 934-6451 – Fax (530) 934-6452
TDD – No Voice (530) 934-6444
Website: www.countyofglenn.net
RESIDENCE REQUIREMENTS: There is no residence requirement except certain positions may require the employee to reside within a reasonable commuting distance.
TRAVEL AND RELATED EXPENSES: Glenn County does not reimburse applicants for any travel or related expenses incurred in connection with applying for employment.
VETERAN’S PREFERENCE POINTS: Applicants wishing to claim veterans' preference points for an open, non-promotional examination must attach a copy of their DD2l4 to their application at the time of submission. Submissions after the final filing date will not be accepted.
MEDICAL EXAMINATION: Applicants may be required to pass a medical examination and fingerprinting as a condition of employment or promotion. Medical exams may include a fitness exam and a drug & alcohol screen.
LICENSE OR CERTIFICATE: Possession of, or ability to obtain, an appropriate valid California driver’s license. See Training and Experience for any additional required license or certification.
DEGREE OR CERTIFICATIONS: Copies of all required degrees and/or certifications, as outlined in the job description, must be provided.  Please include copies of all required educational degrees beyond high school and special requirement documents such as certificates, licensures, etc. in your job application packet.
SELECTION PROCESS:  The selection process may consist of an application evaluation, oral examination, written exam and fingerprinting process. The most qualified applicants will be invited to participate in an interview wherein their qualifications for this position will be reviewed in more detail. Additional testing may be applicable. If you are selected for an interview, you will automatically be contacted.
Eligible lists are used for Full-Time (40 hrs./wk. with benefits), Part-Time (20-39 hrs./wk. with benefits), and Public Service employee (PSE) temporary (limited benefits).
 

PLEASE SEE JOB ANNOUNCEMENT LINK BELOW

Public Safety Dispatcher I is the entry level class in the Public Safety Dispatch series.  Performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.

Ability to:
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Dispatcher I

Education/Training:  Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course within specified time period.

Experience:  Two years of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.

PHYSICAL DEMANDS and WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. The noise level in the work environment is usually quiet.  The office is a low-light environment.  The type and nature of calls can create periods of extended stress.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.

SELECTION PROCESS

Application Evaluation:  The qualifications of each applicant, as set forth in the application, will be continuously reviewed by the Police Department and Human Resources. Applicants who pass the initial Application Evaluation Test will advance to the next testing phase, the Interview.   Note: Meeting the minimum qualifications does not guarantee advancement in the selection process.  

Those candidates who successfully pass the Interview phase of testing will be certified to a Hiring Eligibility List and the top three (3) scorers will be referred to the Police Department for a selection interview with the Chief of Police.  A select number of candidates will be authorized by the Chief to advance to the Background Investigation, including Fingerprinting. 

Conditional Offer of Employment:  Candidates who pass the Background Investigation will receive a Conditional Employment Offer and will advance to the pre-employment medical examinations, which will include medical psychiatric and physical examinations, including drug testing.

NOTE: Information contained herein does not constitute an expressed or implied contract, and is subject to change without notice.

AMERICANS WITH DISABILITIES ACT     

If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodations to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.

THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

Successful candidates will be placed on an eligibility list for a minimum of 12 months.

DEFINITION

Supervise various functions of a full service Police Department, organize and conduct training of subordinates and internal training programs; prepare performance evaluations of subordinates; conduct internal investigations; assist subordinate officers with criminal investigations; may assist with preparation of department budget; investigate accidents involving subordinates; review reports; assign follow up investigations; conduct inspections of subordinates, equipment and facilities; maintain discipline in conformance to department policies and procedures; coordinate with other law enforcement agencies and city departments and promote the professional image of law enforcement through a community oriented policing philosophy with an emphasis on community input and support.

DISTINGUISHING CHARACTERISTICS

Incumbents in this class perform the routine supervision and management activities associated with professional law enforcement; respond to emergency calls; and have supervisory authority and responsibility. 

EXAMPLES OF DUTIES

Direct supervision of an assigned shift or division, such as:

• Patrol assigned area in radio car and on foot
• Answer calls for the protection of life and property and the enforcement of local, State and Federal laws
• Give information and directions to the public
• Administer first aid
• Prepare reports of unusual incidents or personnel performance
• Testify in court and other hearing
• May be assigned special investigations or liaison duties
• May assume responsibility for special department projects
• Prepare performance evaluation reports
• Conduct in-service training
• May work overtime or irregular hours
• Investigate citizen complaints about police service, or personnel conduct
• Perform as a watch commander
• Represent the department at formal and informal events
• Conduct meetings, make presentations
• And other related duties as required

DESIRABLE QUALIFICATIONS

Ability to:

• Act in a leadership capacity
• Demonstrate keen powers of observation and memory
• Make independent decisions while working in the field
• Analyze situations accurately and adopt effective course of action
• Learn, understand, interpret and apply laws, regulations and ordinances
• Prepare clear and comprehensive written reports
• Meet and maintain cooperative working relationships with those contacted in the course of work
• Schedule, organize and assist in the work and training of subordinates
• Establish and maintain discipline
• Perform administrative tasks as assigned
• Be sensitive and respect the needs of others

Knowledge of:

• Contemporary police methods and procedures including patrol, crime prevention, problem solving, traffic control, investigation techniques
• Standard radio dispatch procedures
• Criminal law and recent court decisions affecting apprehension, arrest and custody
• Laws and ordinances relating to juveniles
• Principles and techniques of supervision and training
• Investigative techniques and procedures of evidence gathering
• Policies, procedures and regulations of the department
• Laws, regulations and policies that regulate the jail operations
• Computer applications in law enforcement (word processing, CAD, RMS)

MINIMUM QUALIFICATIONS

Education and Experience:

• Currently employed as a permanent full-time police officer with the City of Sanger for a minimum of 5 years and possess a P.O.S.T.  Intermediate Certificate at the time of application

OR

• Currently employed as a permanent full-time California municipal or county law enforcement officer for at least 7 years, and possess a P.O.S.T.  Advanced or Supervisory Certificate at time of application

License:

• Possession of an appropriate valid California operator’s license issued by the Department of Motor Vehicles

APPLICATION PROCESS:

Applications received by the filing date will be reviewed for accuracy, completeness and job-related qualifications.  A limited number of persons whose applications clearly demonstrate they most closely meet the requirements may be invited to participate in the selection process. Following appointment, a minimum one-year probationary period is required as the final phase of the selection process.

Applications are available at the Personnel Department, Sanger City Hall, 1700 7th Street, Sanger, CA 93657. Applications must be complete and received prior to the filing deadline. POSTMARKS ARE NOT ACCEPTED.

Resumes will not be accepted in lieu of a completed application.  All statements made on the application are subject to verification; false statements will be cause for disqualification or discharge.

AN EQUAL OPPORTUNITY EMPLOYER WOMEN, MINORITIES & HANDICAPPED INDIVIDUALS ARE ENCOURAGED TO APPLY

Note:  The provisions of this bulletin do not constitute an expressed or implied contract.  Any provisions contained in this bulletin may be modified or revoked without notice.  Questions regarding this announcement may be directed to the City of Sanger Personnel Department.

PATROL WORK SCHEDULE:  4 days on (11 hours) / 4 days off

ALL Patrol officers have the opportunity to work through each of the available shifts annually

Pay rate published is base pay only - see MOU for the multitude of specialty and incentive pays available.

POSITION SUMMARY

The City of Ceres is accepting applications for Academy Graduate and current Academy Attendee Police Officers!   Under general supervision, the ideal candidate will perform state and local law enforcement and crime prevention duties and responsibilities; including traffic control and issuing citations; participate in and conduct criminal investigations, and makes arrests; provides support and assistance to special crime prevention and law enforcement programs; and performs a variety of technical and administrative law enforcement services and activities; engages with local Ceres community and contributes to a positive, trustful, and professional Police Department image, and respected relationships with residents, businesses, academic, and other communities throughout the City.   POA (Police Officers Association) Bargaining Group.  Non-Exempt, Sworn Safety FLSA Status.

REPRESENTATIVE DUTIES

· Patrol designated areas of the City in car, by foot, or other means to preserve law and order, discover and prevent the commission of crimes, and enforce traffic and other laws and ordinances; protect real and personal property by providing security checks of residential, business, and public premises; maintain awareness of and remains alert for wanted suspects, known criminals, stolen vehicles, missing persons, traffic violators, and crimes in progress; issue warnings and citations.

· Conduct investigations at scenes of incidents to which summoned or incidents observed; determine what, if any, crime has been committed; identify, collect, preserve, process, and book evidence; locate and interview victims and witnesses; identify and interrogate suspects.

· Contact and cooperate with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses; may respond to requests for assistance from agencies outside the City for mutual aid in the suppression of civil disturbances, apprehension of criminals, or other related requests.

· Participate in continuous training to enhance law enforcement skills including firearms proficiency, defensive driving skills, apprehension and arrest techniques, investigative skills, and general law enforcement skills.

· Participate in special assignments including Special Weapons and Tactics (SWAT), etc..

· When assigned as a Field Training Officer, train new recruits and lateral police officers; document trainee progress and prepare evaluations; serve as acting field supervisor as assigned.

· When assigned to traffic, patrol assigned areas on a police motorcycle; perform a full range of traffic enforcement duties; observe, monitor, and control routine and unusual traffic conditions; assist and advise motorist; use radar to detect speed; issue citations and warnings; investigate traffic accidents.

· Sign off on citations and Vehicle Identification (VIN) verification.

· Enforce parking regulations; issue citations; tow vehicles that are in violation of codes.

Detective Assignment

· Serve on assigned taskforce including auto theft, gang or drug taskforces; gather knowledge about individuals or groups who are involved in criminal activity in order to understand how they function, describe their current activities, forecast future action they may undertake, and provide intelligence and resources that will eradicate criminal activity; coordinate and participate in multi-jurisdictional intelligence gathering and suppression operations.

· Receive, review, and analyze reports and case information on law enforcement activities requiring special and detailed investigations.

· Coordinate and conduct complete and detailed investigations of crimes involving juveniles and adults, crimes against persons and property including child and elder abuse claims, homicides, rape and assaults with deadly weapons, and crimes involving vice, gaming, and narcotics violations; follow cases from reporting, to arrest, to prosecution.

· Contact, interview, and interrogate victims, complainants, witnesses, suspects, and others involved in cases and incidents; obtain statements, documents, and factual and physical evidence.

· Review information and evidence obtained for presentation in court cases; testify in court concerning evidence and facts gathered during the investigative process.

· Remain on-call during stipulated time periods to respond to incidents that will probably require major investigative follow-up and criminal identification work at the scene of the incident .

· Collect, preserve, maintain, and book evidence and recovered property found that is involved with suspected crimes.

· Hold stakeouts, perform undercover activities, conduct surveillance activities, and other observation assignments.

· Prepare investigative reports and case information; recommend disposition of cases including to discuss recommended disposition of cases with legal authorities.

· Perform related duties as required

“This is a continuous recruitment which can be closed at any time without notice.”

THE POSITION Under general supervision, this non-sworn, non-peace officer position performs assignments involving responsible public contact work in crime prevention and delivers non-emergency police services; also performs related duties as required.

Prerequisites / Qualifications 

This is the entry-level position.   Applicants must be 18 years old at time of application, have no felony convictions, have the ability to learn and understand radio and statue codes, understand policy and procedures written in English, function without close supervision, work a variety of shifts including weekends and holidays, and lift and transport various objects.  

Education / Experience

Any combination equivalent to graduation from high school plus one (1) year of experience in a clerical of similar position; college credits in criminal justice or communication preferred. 

Licenses / Registrations / Accreditation / Etc. 

Possession of a Valid Class C California Motor Vehicle Operator License; A 35 WPM Typing Certification (Needs to be attached to application); and achieve within one year of appointment the completion of a P.O.S.T. Dispatch Certificate, completion of D.O.J. training for full access operator, and standard CPR and First Aid Certificates issued by the American Red Cross. 

“This is a continuous recruitment which can be closed at any time without notice.”

The Position 

Under general supervision, protects life and property; performs law enforcement and crime prevention duties; controls traffic flow and regulations; enforces State, Federal and Local laws and performs related duties as required.  An incumbent in the position is a role model of impeccable character, trustworthy, and the will to help serve the community.   Looking for Police Officer I and Police Officer II to join our team.   

Prerequisites

Police Office I:  

Education and Experience:   Any combination equivalent to graduation from high school and completion of P.O.S.T. Basic Academy or Module D Training for Police Officers. 

Licenses, Registrations, Accreditations, etc:   Possession of a valid Class C California Motor Vehicle Operator License; certificate of completion of the P.O.S.T. Basic Academy; standard CPR and First Aid Certificates issued by the American Red Cross.

Police Officer II:

Education and Experience:  Any combination equivalent to graduation from high school and completion of P.O.S.T. Basic Academy or Module D Training for police officers.   At least 2-years' experience as a sworn public safety officer.  

License, Registration, Accreditations, etc: Possession of a valid Class C California Motor Vehicle Operator License; certificate of completion of the P.O.S.T. Basic Academy Certificate; standard CPR and First Aid Certificates issued by the American Red Cross. 

**THIS IS A LATERAL RECRUITMENT - OPEN ONLY TO CURRENT or RECENT POLICE DISPATCHERS**

Public Safety Dispatcher II (Lateral) is the full journey level class within the Public Safety Dispatcher series performing the full range of dispatcher duties. Positions at this level are distinguished from the Public Safety Dispatcher I level by independent performance of the range of duties, applying well developed program area knowledge, training new employees, and implementing new procedures. Positions at this level are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and are generally filled by advancement from the “I” level or when filled from the outside, require prior experience.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.

Ability to:
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Dispatcher II

Education/Training: Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course.

Experience: Two years of experience comparable to that of a Dispatcher I with the City of Ceres.

License or Certificate: Possession of, or ability to obtain, a valid P.O.S.T. Dispatcher Certificate.

EXAMINATION PROCESS 

Those applicants who meet the employment qualifications will be contacted via email regarding the next step in the recruitment process, an initial interview. Those candidates who achieve a passing score on the initial interview will be invited for a Chief's interview.  Successful candidates from the interview will be placed on an eligibility hiring list for hiring consideration.

SELECTION PROCESS 

Offers of employment will be subject to successful completion of a pre-employment background check, fingerprint clearance, physical examination, psychological evaluation, including a drug test.  An additional condition of employment includes employment verification and authorization to work in the United States, by completing the I-9 verification form designated by the USCIS.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods, talk and hear radio and telephone conversation without aid.  The employee is occasionally required to walk.  The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.  The office is a low-light environment.  The type and nature of calls can create periods of extended stress.

AMERICANS WITH DISABILITIES ACT     

If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodation to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.

THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY