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Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department
The mission of the Human Resources Department states: “Our Human Resources team recognizes that our employees power the City of San Jose and our success as a city is dependent on our ability to create a dynamic and engaged workforce. Our employees’ ability to provide excellent service is strengthened when we invest in attracting talent, provide opportunities for career growth, enable an environment focused on health, safety, and wellness, and retain a diverse workforce in a workplace that is equitable and inclusive.”
  
San Jose’s Human Resources Department offers key strategic support to the City and is responsible for the following core services:

• Employee Benefits – Provide benefit programs that best meet the needs of employees, retirees, their dependents, and the City, assist participants in effectively utilizing their plans and promote employee wellness.
• Employment Services – Facilitate the City’s ability to attract and hire a diverse and talented workforce.
• Health and Safety – Provide services that promote employee health, safety, and well-being.
• Learning and Development – Provide Citywide employee training and pipeline development programs that support employee recruitment, growth, engagement, and retention.
• The Department also offers strategic support in Citywide Human Resources Systems Management and Records Management, Departmental Administration, Customer Service, Personnel Management, Financial Management, and Emergency Response and Recovery

The City of Berkeley invites you to apply for the position of Administrative Assistant in the City Manager's Office! In this role, you will have the opportunity to develop thorough knowledge of citywide policies and procedures in order to support core functions in your assigned department.

In addition to office support, you'll be responsible for a wide variety of complex, non-routine support functions that may involve researching complex information, analyzing and compiling data, reviewing documents, and assisting with budgets. You'll use skills like problem-solving, project management, and communication to gather information and determine the appropriate action, decision, or solution.

This recruitment is for an unrepresented Administrative Assistant position in the City Manager's Office.

 

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills, and abilities for this position is:
Equivalent to graduation from high school and four (4) years of progressively responsible staff support work.

Applicants must have satisfactorily completed three (3) semester units or four (4) quarter units of college course work in business, public administration, or related subjects, plus be enrolled in a second elementary college-level related course which must be completed before the end of probation and must complete three (3) semester or (4) quarter units of college course work in related subjects within one (1) year of appointment.

Nine (9) semester units or twelve (12) quarter units, completed prior to appointment, will satisfy this requirement.

 

APPLICATION PROCESS

Click here to apply. Applications must be received by 5:00 PM Pacific on October 7, 2024, and must include a completed application and answers to the supplemental questions. Please note that resumes are not a substitute for a completed application.

Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to ada@berkeleyca.gov. Please allow 10 days for production of the material in an alternative format.

 

EXAM PROCESS

The exam process will include, but may not be limited to:

• Application review for minimum qualifications
• Multiple-Choice Written Exam (tentatively scheduled for the week of October 28, 2024)

Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content and may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The examination process and dates are subject to change. The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews.

 

Reasonable Accommodations: The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must submit a request in writing to hr@berkeleyca.gov at the time of application. 

Deputy City Attorney I/II | Assistant City Attorney | Chief Assistant City Attorney

$11,504 to $13,983 monthly | $138,048 to $167,796 annually – Deputy City Attorney I

$12,683 to $15,417 monthly | $152,196 - $185,004 annually – Deputy City Attorney II

$14,908 to $18,121 monthly | $178,896 - $217,452 annually – Assistant City Attorney

$17,145 to $20,893 monthly | $205,740 - $250,716 annually – Chief Assistant City Attorney

APPLICATION DEADLINE:  Apply by Wednesday, October 16, 2024, for first consideration

SUMMARY
The City is seeking to fill one key position at either the Deputy City Attorney I/II, Chief Assistant City Attorney, or an Assistant City Attorney classification/level. The successful candidate in the position will be joining the City’s passionate and skilled mid-management or executive team that inspires creative thinking and engagement, proactively pursues actions to ensure that San Rafael continues to be an amazing place to be, provides effective and easy access to City services, and supports work-life balance. If you are looking for a career where you can work in a fast-paced and positive environment, initiate and manage exciting projects, and be part of a dynamic leadership team, then this is the perfect opportunity for you!

THE COMMUNITY

Marin County’s first incorporated City, San Rafael lies midway between San Francisco and California’s famous Sonoma and Napa wine countries. With a population of approximately 60,000, San Rafael serves as the county seat and is the premier economic, financial, cultural, and service center. The City offers both a small-town feel and a lively urban atmosphere. Famous for its favorable climate, San Rafael makes a central base for taking day trips to scenic locations such as the Sonoma/Napa wine country, Point Reyes National Seashore, and Muir Woods. Surrounded by open space and the bay, San Rafael is a vibrant city in an incomparably beautiful natural setting.

San Rafael has a varied and rich economy fueled by high tech, entertainment, financial, service-oriented businesses, and industrial businesses. The City is home to major employers such as BioMarin and Kaiser Permanente and offers residents and visitors alike an array of regional retailers in addition to unique local shops. San Rafael is also one of the most ethnically and culturally diverse cities in Marin County. The City’s residential neighborhoods are distinctive, each with its own history, character, and identity. There is a wide diversity of housing, and the City is committed to creating and maintaining housing that is affordable to low/moderate income residents, the general workforce, families, and older adults. 

THE ORGANIZATION

Welcome to the City of San Rafael, the “City with a Mission!” The City of San Rafael has an outstanding team of public servants who pride themselves on delivering quality and customer focused services to the community. In 2022, the City was voted one of the top three Best Places to Work in local government by ELGL, a nationally recognized organization in the United States. The City was recognized for its cross-departmental work that is key to advancing community programs and projects. A strong emphasis on innovation, equity, and a commitment to providing ongoing learning opportunities to staff are just some of the perks that make San Rafael the Best Place to Work!

The City Council is highly engaged and seeks to: strengthen and promote the urban and commercial areas; facilitate measures to develop new, needed housing; be in the forefront on sustainability and planning for climate change; and protect the beautiful, natural environment that is part of the community setting. The City of San Rafael is a full-service charter city and functions under a City Council/City Manager form of government and has an annual budget for fiscal year 2023-24 of $172 million, with over 400 employees. City departments include the City Manager’s Office, City Attorney, City Clerk, Finance, Human Resources, Community Development, Fire, Library and Recreation, Police, Economic Development, and Public Works.

THE JOB

At the helm of the City’s legal leadership is a part-time elected City Attorney, Rob Epstein, who has served for seventeen years as San Rafael’s City Attorney with dedication and expertise. An elected City Attorney is fairly rare (a total of 10 statewide) and the part-time position is even more unique. For many years, this distinctive structure has delivered an effective combination of elected political leadership with professional legal support for the City. In this model, the elected City Attorney sits as a trusted counterpart to the elected City Council, providing both legal advice and political leadership.

In addition to the elected part-time City Attorney, the City’s legal office is comprised of two full-time attorneys and one legal assistant. The legal team has been known for its collegial, respectful, and inclusive environment. The City Attorney’s Office also oversees and collaborates with various outside legal counsel, focusing on areas such as land development, human resources, tort litigation, and labor negotiations. 

Due to the part-time nature of the position, the elected City Attorney does not manage or oversee the daily operations of the City’s legal affairs. Instead, this responsibility falls to a strong Chief Assistant/Assistant City Attorney, who provides operational leadership and management. While the elected City Attorney offers high-level legal oversight and representation, the Chief Assistant/Assistant City Attorney and support staff handle the bulk of the legal work, ensuring the City’s legal needs are met efficiently and effectively. The Deputy City Attorney will also work with departments to draft and review contracts, agreements, and other legal documents for daily operations, provide legal support and guidance on PRAs, and conducts legal research and prepares reports or memoranda, and make recommendations to the elected City Attorney. This structure balances the benefits of elected accountability and experience with the necessity of onsite professional legal expertise in managing the City’s legal affairs.

Deputy City Attorney I/II

This classification is part of the Mid-Management employee group, a team of highly qualified and dedicated individuals who work under general direction and supervision of their department Directors. Essential responsibilities include but are not limited to:

• Consults with and provides legal advice to staff in various departments of the Cit. It is anticipated that that a key role of the new attorney will be to consult and support Human Resources with Labor Relations, Discipline, Investigations, ADA, and EEO issues, while also representing and consulting with other client departments.
• Reviews staff reports and advises staff on complex and controversial legal matters.
• Drafts and reviews ordinances, resolutions, contracts, deeds, leases and other legal documents and instruments.
• Represents the City at various City Council, commission and community meetings.
• Performs legal research and prepares opinions on various legal issues for City departments.
• Represents the City in civil and some criminal matters in both state and federal court and in administrative proceedings.
• Represents the City in arbitration hearings.

Assistant City Attorney and Chief Assistant City Attorney
Both classifications are executive management positions under the general direction and supervision of the part-time elected City Attorney. There is a high level of direct communication, coordination, and collaboration with the City Manager and two Assistant City Managers. Both classifications would be part of the City’s executive leadership team and support the City Manager’s Office directly.

Assistant City Attorney

Executive & Operational Management

The Assistant City Attorney focuses on delivering and overseeing the City’s legal services and providing direct legal support to City departments and City staff. 

Both the Chief Assistant City Attorney and City Attorney perform all of the traditional legal duties found in municipal legal operations such as, but not limited to:

• Ability to act as Acting City Attorney when part-time elected City Attorney is not available.
• Perform legal research; review and apply laws, rules, cases and ordinances; and prepare opinions on various legal issues.
• Proactively identify legal risks and develop strategies to reduce and manage those risks.
• Coordinate and supervise the work of outside counsel engaged by the City for special legal issues and litigation matters.
• Negotiate and draft and/or approve contract forms, complex contracts, deeds, leases and other legal documents and instruments.
• Prepare complex and routine opinions; advise City Council and staff regarding proposed courses of action and City policy.
• Represent the City at various City Council, board, and commissions meetings and in court as assigned, and render legal advice on agenda items.
• Represent the City in civil and some criminal matters in both state and federal courts and in administrative proceedings.
• Supervise, train and evaluate assigned staff attorneys and support staff.

Chief Assistant City Attorney

Executive, Operational and Strategic Partnership

The Chief Assistant City Attorney also manages the responsibilities outlined in the Assistant City Attorney and additionally handles the most complex legal issues in partnership with the City Manager and in support of the part-time elected City Attorney. The Chief Assistant City Attorney acts as a key advisor and strategic partner to the City Manager, and at times the City Council. The Chief Assistant City Attorney functions with a high level of executive level autonomy and independence.

IDEAL CANDIDATE

The ideal candidates will bring legal municipal expertise, a passion for public service, and a commitment to advancing the best interests of our community. This individual will play a pivotal role in providing sound legal counsel to City officials, ensuring compliance with municipal laws, and contributing to the overall success of our City’s operations.  Top contenders will also be skillful at analyzing and preparing a wide variety of complex legal documents. 

• Legal Expertise - Strategic and forward-thinking legal advisor who can operate at a high-level to provide advice and counsel on municipal operations. Strong understanding of public sector legal issues. Excellent at legal research, analysis, and writing.

• Exceptional analytical and problem-solving skills - Excellent written and verbal communication skills, with the ability to present complex legal concepts clearly and persuasively. Strong interpersonal skills and the ability to work collaboratively with diverse stakeholders. Resourceful at building collaborative solutions and negotiating with diverse stakeholders to find positive solutions.

• Ethical & Strong Work Ethic - High ethical standards and a commitment to integrity.  Strong organizational skills with the ability to manage multiple priorities and deadlines and to move matters to resolution. A proactive and results-oriented approach to legal issues.

• Collaborative, Communicator and Politically Astute - Cooperative and collaborative relationship builder. Creative problem solver. Excellent communication skills with the ability to concisely and effectively explain complex legal issues in lay terms. Astute political sense, without being politically aligned.

• Commitment to Public Service - A deep commitment to serving the public and enhancing the quality of life in our community.  Ability to balance legal responsibilities with the strategic goals of the city.  Dedication to fostering an inclusive and equitable work environment.

We invite qualified candidates who are passionate about public service and eager to make a meaningful impact on our community to apply for this rewarding opportunity. The ideal candidate will be energetic, self-motivated, dependable, results-oriented, and highly ethical leader with a proven track record for providing excellent and practical legal advice on a range of municipal law topics in both advisory and litigation roles. 

In addition, the ideal candidate will meet the following minimum qualifications:

• Juris Doctorate degree from an accredited law school
• Active Membership in the State Bar of California.
• Valid California driver’s license, AND
• Experience:
  • Deputy City Attorney I: No minimum municipal legal experience necessary
  • Deputy City Attorney II: 2 years of progressively responsible experience in municipal law.
  • Assistant City Attorney: 6 years of progressively responsible experience in municipal law.
  • Chief Assistant City Attorney: 8 years of progressively responsible experience in municipal law plus 2 years of responsible management and administrative experience.

SEARCH SCHEDULE

This position is open until filled with a first resume review date of Wednesday, October 16, 2024

Preliminary interviews – in person preferred: Tuesday, October 22, 2024

Finalist interview with City Manager’s Office – in person: Wednesday, October 23, 2024

These dates have been confirmed, it is recommended that you plan your calendar accordingly.

APPLICATION FILING PERIOD: 

This is an competitive recruitment that will remain open until filled. Interested applicants are encouraged to apply as soon as possible.  Please note that the application filing period may close at any time, without notice.

GENERAL PURPOSE:

Under general supervision, performs a wide variety of routine to moderately complex clerical and customer service-related duties requiring program knowledge, technical evaluation of information, and the use of clerical skills to support the operations of the assigned department.  This current part-time vacancy will reside in the City Manager’s Office focusing on Human Resources tasks.

ESSENTIAL FUNCTIONS:

The duties listed are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

• Receives visitors and telephone calls; answers questions, and provides departmental information, documents, or forms requiring specialized knowledge; routes or directs individuals as appropriate.
• Receives, date stamps, reviews, and distributes department mail.
• Performs varied clerical duties related to the department as assigned.
• Establishes and maintains routine databases and filing systems; files, scans, and archives documents.
• Researches readily available information; enters and compiles data in paper and electronic files; compiles and prepares basic reports regarding division activities in the area of assignment.
• Provides backup support for other administrative support staff as necessary.
• Assists with the following Human Resources duties: Workers’ Compensation claims; Onboarding new employees; Benefits enrollment; Recruitments; Preemployment; Employment verifications; Policy review and interpretation; Financial audits; EDD claims.
• Assists with reviewing, evaluating, and updating forms, policies, procedures, and manuals.
• Performs other related duties as assigned.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this class, the employee is constantly required to sit, and frequently to stand and walk to counter areas.  The sensory demands include the ability to talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach with hands and arms.  The employee occasionally lifts and carries records and documents weighing less than 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data; and interact appropriately with staff, management, vendors, and the general public in the course of work.

WORK ENVIRONMENT:

The employee frequently works in office conditions where the noise level is usually moderate, at and below 85 decibels.  

Is your passion helping people and organizations? Do you have a proven track record of excellence in the Human Resources field? Are you interested in helping to drive culture and create an innovative and engaged workforce within a growing community?

The City of Newark is now recruiting for a Human Resources Technician. The Human Resources Technician is often responsible for first impressions of the City to potential job candidates, employees, and the general public. They are responsible for providing accurate and timely information and are expected to wow our employees and other customers with exemplary personal service. Technicians support all of the Human Resources functions, including recruitment and selection, employee engagement, employee development, workers' compensation, benefits, performance management, talent acquisition, employee relations, and classification and compensation. While working as a generalist in all areas, they can also specialize in a few areas that match their skills, passion, and professional growth interests.

Any combination of education and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Experience:

• Three (3) years of progressively responsible human resources technical or administrative work.

Training:

• Possession of a high school diploma or equivalent. College-level course work is desirable. 

License and Certificate:

Possession of a valid driver license and a satisfactory driving record throughout employment.

THE OPPORTUNITY

The City of Pacifica is recruiting for an Information Systems and Technology Analyst to join our team. This position will perform a variety of routine and complex duties in support of City-wide information systems, security and technology operations.

The City of Pacifica is a beautiful coastal community, just south of San Francisco with an exciting opportunity. At the City of Pacifica, we are an equal opportunity employer and value diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our City and who you want to be. We are committed to creating an inclusive environment for all employees and community members. 

If interested, we invite you to explore this opportunity with us. Recruitment will close on October 14, 2024 by 12:00 PM PDT, so apply today!

THE DEPARTMENT

The Information Systems and Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Fire, Planning, Public Works, Parks, Beaches, and Recreation departments.

THE POSITION

This is a full-time, professional level position that requires significant administrative, analytical, and technical skills. This position serves as a technical leader, providing complex analytical support.

Duties may include but are not limited to the following:

• Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assist in infrastructure changes and upgrades to limit interrupted services.
• Administer automated deployment of software and updates over the network.
• Monitor and maintain security control of City network and server infrastructure; configure and monitor security features and firewall rules; verify and ensure proper user accessibility; identify and address vulnerabilities; research, recommend, and apply security updates as needed.
• Monitor disaster recovery and backup processes and schedules; verify that backups are successful and data can be recovered.
• Ensure database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
• Install, configure, maintain, troubleshoot, and monitor City-wide telecommunications systems including voice and data communications infrastructure and equipment; set up and maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system-wide outages.
• Work on systems and infrastructure conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager and IT staff, end users, and vendors.
• Maintain information on scheduled systems maintenance, including upgrades and outages.
• Respond to and resolve users’ inquiries and complaints and escalate problems or issues to vendor representatives as needed.
• Stay abreast of new trends and innovations in technology related to systems, network, server, and telecommunications; research, recommend, and evaluate vendor solutions and technologies; implement improvements upon approval.
• Serve as a Disaster Service Worker, as required.
• Perform related duties and responsibilities as required and other duties as assigned.

Please refer to the attached job description for additional information.

THIS RECRUITMENT IS BEING CONDUCTED BY PECKHAM & MCKENNEY. TO APPLY FOR THIS POSITION PLEASE CLICK ON THE LINK BELOW.

Peckham & Mckenney - Deputy City Clerk - Town of Hillsborough

Are you an experienced public sector administrative professional? Are you self-motivated, diplomatic, and flexible with outstanding organizational skills?  If you are and would like to join a cohesive and collaborative organization with a supportive community, this opportunity may be perfect for you!  Please consider applying.

The Town of Hillsborough is seeking an individual with a strong understanding of public sector practices who is a problem solver and can exercise a considerable degree of initiative and mature judgment. Successful candidates will demonstrate that they have the experience and diplomacy necessary to tactfully interact with the public, elected and appointed officials, and all levels of Town staff.

The position requires the equivalent of completion of the twelfth grade supplemented by college-level coursework and/or technical training in public administration, business administration or a related field and four years of increasingly responsible experience performing varied clerical and administrative support duties in a public agency setting.  Experience in a City Clerk’s Office is highly desirable as is designation as a Certified Municipal Clerk (CMC). The annual salary is up to $123,942 DOQE with an outstanding benefit package that includes flexible work schedules, a rental assistance program, and a retiree health savings account.

The County of Yuba is currently recruiting for the position of  Human Resources Analyst I/II in the Human Resources Department. The Human Resources Analyst performs a wide range of complex and professional analytical duties in support of a centralized human resources, organizational services and risk management office. 

This incumbent will use their strong understanding of human resources competencies and regulations to provide advice to supervisors, managers, and employees on all aspects of human resources policies, practices and procedures; research and analyze laws and regulations for compliance of human resources functions. Depending on the assignment, the incumbent will manage the County’s workforce development program, oversee employee development and training, and handle leave management. Other responsibilities may include diverse training for new and current staff; safety and risk management support; coordination of employee benefits; HRIS and payroll processes; workers' compensation claims; protected leaves administration and interactive process; and other duties as assigned.

About the Human Resources Department:

Human Resources and Organizational Services (HROS) partners with County departments on a full range of Human Resources and Risk Management Services including assistance in recruitment, selection, retention, leave management, ergonomics, classification and compensation analysis, consultation on organizational structure, organizational development, contract negotiations, employee relations, personnel records management, employee benefits, safety, workers’ compensation, risk management, and loss prevention.

Examples of Duties:

• Uphold Merit, County, State and Federal Personnel Laws, rules, regulations and other mandated personnel actions.

• Make presentations to large groups of employees, applicants, supervisors and/or managers and   address contentious issues accurately and with tact and discretion.

• Communicate with and respond to a variety of inquiries and complaints from the public, other agencies and county personnel.

• Continually research and analyze human resources policies, practices and procedures; assist with policy development and maintenance.

• Perform special projects as assigned.

Examples of Duties specific to Employee Development:

•  Research and analyze county needs for organizational development and workforce planning; assist in implementation of county-wide development; monitor and evaluate effectiveness of development programs and make recommendations if gaps occur.

Examples of Duties specific Leave Management:

• Analyze, coordinate, and maintain general and medical leaves of absence in compliance with federal and state leave acts (FMLA and CFRA), Americans with Disabilities Act (ADA), and/or state laws; engage in the interactive process to ascertain precise job related limitations, identify potential accommodations and assess their effectiveness; coordinate leave benefits; and distribute written and verbal information to inform County management, supervisors and employees of program requirements.

Applications are being accepted for the position of Literacy Services Coordinator with the South San Francisco Public Library.

APPLICATION DEADLINE:  MONDAY, OCTOBER 7, 2024 OR UPON RECEIPT OF THE FIRST 100 ONLINE APPLICATIONS, WHICHEVER OCCURS FIRST.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The City of South San Francisco is a General Law city with a population of 66,185 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, including 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

The Department

The South San Francisco Public Library is a full-service library committed to delivering quality services to a diverse community.  Library services are available at three sites, including the Main Library (901 Civic Campus Way), the Grand Avenue Library (306 Walnut Avenue) and the Gene Mullin Community Learning Center (520 Tamarack Lane).  Lifelong literacy services are provided by Project Read at the Main Library and the Gene Mullin Community Learning Center (GMCLC).  The City currently has one opening in this classification, for a position providing programs and services at the GMCLC.

DEFINITION

Under general supervision, provides a variety of office support activities including customer service, telephone and counter reception, document processing, record keeping, data entry and organization, cashiering, and filing; provides information and assistance to staff and the general public; and performs related work as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management staff. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Initially, under close supervision, incumbents learn and perform general office support work such as customer service at the front counter and over the phone, file and records maintenance, data entry, and screening phone calls, visitors, and mail, and directing questions to the appropriate staff. As experience is gained, assignments become more varied, complex, and difficult; and positions exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Administrative Assistant in that the latter performs more advanced technical and specialized administrative support duties requiring additional training and/or experience and is typically assigned to provide administrative assistance in support of a division manager or department head.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

 Provides front-line customer service support by greeting customers at the front desk or by telephone.

 Responds and provides information to customer inquiries and complaints or refers customers to other departments, agencies, and community groups, as appropriate; researches identifies potential causes, and provides recommendations for the resolution; and represents the Town to callers and visitors in a professional and customer-friendly manner. 

 Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in Town files.

 Maintains accurate and detailed databases, files, and records, verifies accuracy of information, researches discrepancies, and records information; ensures compliance with established records retention schedules.

 Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental policies and procedures in determining completeness of applications, records, and files.

 Assembles information for the completion of forms or preparation of reports.

 Receives and routes correspondence, mail, work orders, and related information and documents to appropriate staff.

 Receives, processes, and assists in responding to general department emails and public records requests and other requests for information; organizes information; ensures compliance with legal and regulatory requirements.

 Composes, types, formats, and proofreads a variety of documents, including correspondence, letters, memos, agendas, reports, lists, forms, schedules, flyers, event materials, and reports.

 Performs a variety of office support duties such as maintaining websites; scheduling meetings, conferences, and trainings; coordinating food and logistics for meetings; and ordering and maintaining office and other related supplies.

 Performs various accounting support work such as processing, reconciling, and verifying cash and monies received; and processing purchase orders, invoices, payment vouchers, check requests, and reimbursements.

 Performs related duties as assigned.