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Date Posted:            July 22, 2019

Classification:          COORDINATOR, INFORMATION SYSTEMS (Student Information Systems)
                                   Open recruitment

Work Schedule:       8 hours per day; 5 days per week (Monday – Friday); 12 months per year

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $9,194            $9,721         $10,280          $10,871         $11,497

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,025.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City

Application Deadline:          Friday, August 16, 2019     (application, résumé, and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Administrator, Information Technology Services plan, organize and coordinate  support functions for assigned information systems including, but not limited to the California Educational Computer Consortium (CECC),  the California Longitudinal Pupil Achievement Data System (CALPADS), Pupil Records Online Management Information System (PROMIS) and the California Special Education Management Information System (CASEMIS); serve as the technical expert and primary liaison between information system support staff, County Office of Education (COE), and school district users; coordinate with program managers to ensure timely data collection and  accurate submission of local, state and federal reports; ensure data systems hardware and software run productively, and coordinate maintenance and repair of computer systems as required; organize and implement ongoing system user training; supervise and evaluate assigned staff members.

Essential Job Functions:              

• Plan, organize and coordinate the collection, data entry and reporting of all data for student programs; establish data reporting priorities and timelines
• Develop, document and implement data governance processes and methods to be used by staff maintaining student data (data stewards); ensure data is managed uniformly and accurately, and data submissions comply with established statutory standards and procedural requirements; create and review documentation and ensure data quality standards are being met
• Oversee the installation of student system software and ensure data systems are operating effectively; arrange contracts with third-party vendors to provide data system maintenance and records storage
• Coordinate communications and information sharing among parties involved in the collection, verification, computer entry and reporting of student data
• Develop instructional materials and present staff training seminars on all aspects of managing and reporting student data
• Arrange and coordinate information sharing meetings with COE staff
• Advise the Administrator, Information Technology Services concerning student information system activities, needs and requirements
• Attend meetings and training conferences as required
• Maintain professional and technical knowledge by attending courses and system training, reviewing professional publications, and conferring and collaborating with other information system users

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s Degree from an accredited college or university with major coursework in Business, Human Resources, Public Administration, or a related field

EXPERIENCE:   Four (4) years of increasingly responsible experience in managing automated business and/or student data systems operations

Specialized Skills and Knowledge:

         Knowledge of:

• Business Systems- Large scale accounting, budgeting, payroll, human resources and student data management systems used in California public school districts and county offices.
• Legal- Statutory regulations, policies and procedures applicable to school business and student data management and reporting requirements.
• Data Management- Principles and purposes of data governance policies and procedures and data collection, organization, formatting, and reporting techniques used to ensure consistency and data integrity.
• Technology- Operation and integration of business software on multiple computer platforms; software installation methods and start-up procedures; basic computer system hardware/software diagnostic techniques.
• Management- Methods to achieve desired outcomes for self and others by setting goals and priorities that deliver results; employee performance management and evaluation techniques.

         Skill/Ability to:

• Technical Aptitude - Understand complex issues and specialized information.
• Analytical Skills- Work with information and raw data and develop from that information meaningful conclusions
• Adaptability- Adapt ways of ways of thinking and working to in response to changing job requirements and legal mandates
• Communication/Presentation Skills- Clearly convey information orally and in writing; summarize complex information and write instructional materials; deliver oral presentations for large groups of data system users
• Customer Orientation- Understand the viewpoint and objectives of clients and build and maintain long-term collaborative working relationships with them
• Decision-Making/Problem Solving- Think through an issue and develop alternatives to solve a problem; evaluate alternatives and decide on an appropriate course of action
• Project Management- Plan, organize and coordinate work projects and management human and other resources to meet a specific goal
• Systems Analysis- Break down issues or problems into component parts to identify root causes and effects

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to view a computer monitor and read a variety of materials
• Sitting for extended periods of time

Application Procedure:  In addition to completing the formal and supplemental applications, please submit a current résumé.  The résumé may be pasted into the Additional Information section of the online application.  The résumé may also be submitted under separate cover by e-mail or mail to the address below and will be attached to the application packet.

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. An oral board examination (anticipated date-  September 6, 2019)

Only the highest qualified candidates will be invited to attend the examinations.

Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

http://www.smcoe.org/employees-and-employment/personnel-commission

Proof of citizenship or legal status will be required upon offer of employment. 

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

Date Posted:            July 22, 2019

Classification:          COORDINATOR, INFORMATION SYSTEMS (Business Information Systems)
                                   Open recruitment

Work Schedule:       8 hours per day; 5 days per week (Monday – Friday); 12 months per year

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $9,194            $9,721         $10,280          $10,871         $11,497

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,025.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City

Application Deadline:          Friday, August 16, 2019     (application, résumé, and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Administrator, Information Technology Services plan, organize and coordinate  support functions for assigned information systems including, but not limited to the California Educational Computer Consortium (CECC),  the California Longitudinal Pupil Achievement Data System (CALPADS), Pupil Records Online Management Information System (PROMIS) and the California Special Education Management Information System (CASEMIS); serve as the technical expert and primary liaison between information system support staff, County Office of Education (COE), and school district users; coordinate with program managers to ensure timely data collection and  accurate submission of local, state and federal reports; ensure data systems hardware and software run productively, and coordinate maintenance and repair of computer systems as required; organize and implement ongoing system user training; supervise and evaluate assigned staff members.

Essential Job Functions:              

• Coordinate installation and system integration activities to ensure a smooth transition to the business information system; assist users to prepare for conversion to new or enhanced versions of vendor software; confer with vendor representatives, County Office of Education (COE) Programmer Analysts, and district users concerning system specifications, installations, data conversions, and data integration from third party software applications
• Coordinate and lead training teams for each module of the business information system whose members will present application training modules to end users; work with software vendor to prepare instructional presentation materials including guides on frequently asked questions and other user support materials to reinforce training and increase user productivity; arrange application user meetings to explain data system changes and enhancements
• Monitor and evaluate business information system implementation activities; develop policies, guidelines, and standards to ensure the system is implemented and supported effectively; troubleshoot and resolve system implementation problems; provide technical support to system users on the use of data system modules, and the creation of data reports
• Act as liaison among staff, school district system users, and County Office of Education (COE) information technology and business services staff to assure smooth and efficient implementation of the business information systems; participate in the review and testing of new and revised application modules, and coordinate dissemination of information from business information vendor(s) concerning software changes and additions
• Collaborate with COE employees in the business, human resources and IT departments to answer questions from users concerning integration of individual district business procedures with software application requirements
• Prepare, audit and maintain a variety of narrative and statistical data, records and files related to system implementation
• Attend meetings and training conferences as required
• Maintain professional and technical knowledge by attending courses and system training, reviewing professional publications, and conferring and collaborating with other information system users

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s Degree from an accredited college or university with major coursework in Business, Human Resources, Public Administration, or a related field

EXPERIENCE:   Four (4) years of increasingly responsible experience in managing automated business and/or student data systems operations

Specialized Skills and Knowledge:

         Knowledge of:

• Business Systems- Large scale accounting, budgeting, payroll, human resources and student data management systems used in California public school districts and county offices.
• Legal- Statutory regulations, policies and procedures applicable to school business and student data management and reporting requirements.
• Data Management- Principles and purposes of data governance policies and procedures and data collection, organization, formatting, and reporting techniques used to ensure consistency and data integrity.
• Technology- Operation and integration of business software on multiple computer platforms; software installation methods and start-up procedures; basic computer system hardware/software diagnostic techniques.
• Management- Methods to achieve desired outcomes for self and others by setting goals and priorities that deliver results; employee performance management and evaluation techniques.

          Skill/Ability to:

• Technical Aptitude - Understand complex issues and specialized information.
• Analytical Skills- Work with information and raw data and develop meaningful conclusions
• Adaptability- Adapt ways of ways of thinking and working to in response to changing job requirements and legal mandates
• Communication/Presentation Skills- Clearly convey information orally and in writing; summarize complex information and write instructional materials; deliver oral presentations for large groups of data system users
• Customer Orientation- Understand the viewpoint and objectives of clients and build and maintain long-term collaborative working relationships with them
• Decision-Making/Problem Solving- Think through an issue and develop alternatives to solve a problem; evaluate alternatives and decide on an appropriate course of action
• Project Management- Plan, organize and coordinate work projects and management human and other resources to meet a specific goal
• Systems Analysis- Break down issues or problems into component parts to identify root causes and effects

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to view a computer monitor and read a variety of materials
• Sitting for extended periods of time

Application Procedure:  In addition to completing the formal and supplemental applications, please submit a current résumé.  The résumé may be pasted into the Additional Information section of the online application.  The résumé may also be submitted under separate cover by e-mail or mail to the address below and will be attached to the application packet.

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. An oral board examination (anticipated date-  September 5, 2019)

Only the highest qualified candidates will be invited to attend the examinations.

Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

http://www.smcoe.org/employees-and-employment/personnel-commission

Proof of citizenship or legal status will be required upon offer of employment. 

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

THE POSITION

The City of Dublin is seeking for an Information Systems Technician I to serve under the direction of the Information Systems Manager (ISM).  This is the entry-level class in the information services technical series that allows the Information Systems Technician I to develop computer and network skills, knowledge and abilities during the performance of basic hardware and software installations, City web site maintenance, GIS mapping, inventory upkeep,  and user support duties. 

EXAMPLES OF DUTIES

Network and Information Systems Support – Perform basic installations of cables, computer stations, and related communication equipment; maintain inventory of data processing equipment, supplies and materials; assist in long-term planning for City networking and information management systems.

Hardware Support – Assist IS Manager in installation of new equipment and equipment modifications or enhancements; equipment maintenance; configure equipment and install operating and applications software; analyze operating instructions and documentation; operate a variety of microcomputers and auxiliary equipment such as printers, scanners, and telecommunications equipment.

Technical Resource Support – Assist IS Manager in providing technical assistance and training to users (equipment and programs); assist staff on various applications which include but are not limited to Microsoft Office Suite; act as a resource for City staff on operation of computers and peripheral equipment; investigate and trace sources of error; log service requests and operating difficulties; run standard diagnostic programs to identify equipment and software problems; establish procedures related to office support, record keeping, media handling and related management information systems.

LOCATION:  Silliman Center, 6800 Mowry Ave, Newark, CA 94560

THE POSITION

Under general supervision, develop, oversee, implement, and promote aquatics programs and activities. Provide leadership for aquatics programs and safety by hiring, training and supervising aquatics staff, and coordinating other related functions in order to provide high quality service in a responsible manner. Perform a variety of daily routines to difficult clerical support services and related work as required.

The duties of an individual assigned to this class will vary depending on overall department needs.  Work involves planning and implementing a variety of aquatics programs activities; office procedures and administrative functions for all age groups.  Additional maintenance and mechanical support is required in support of general aquatics operations.  Incumbents assist with special projects, provide clerical support services, and promote excellence in customer service.  Duties require the exercise of good judgment within defined parameters.  Employee’s work hours will vary to accommodate aquatics and recreation programs being offered.

This is a paraprofessional classification in the Recreation and Community Services Department.  Positions in this class typically have specialized aquatics program experience.  The Aquatics Coordinator class is distinguished from the Recreation Coordinator position by the performance of duties directly related to the aquatics programs and activities, maintenance of aquatics equipment, and specific certifications that are required.

Duties may include, but are not limited to, the following:

• Assist in organizing, scheduling, and directing aquatics activities; work effectively with staff and other service providers in planning and coordinating activities.
• Schedule, supervise, train and develop aquatics staff; make hiring and staffing recommendations; assist with scheduling conflicts and approve staff timesheets.
• Assign work, train, motivate, and evaluate assigned volunteers and other seasonal/temporary employees.
• Evaluate the full range of aquatics operations (i.e. lifeguard rotations, rule enforcement, staff performance, signage, café operations, birthday parties, group reservations); compile and analyze aquatics statistics and records; maintain records of participation, supplies, and equipment; being vigilant and aware of safety hazards.
• Perform aquatics skill audits; assure compliance with legal codes and requirements related to lifeguard procedures and emergency operations; monitor safety certificate expiration dates of lifeguard staff.
• Prepare written reports and recommendations on the basis of evaluated data and information; enter and retrieve registration and financial data; perform routine office work including computer data entry, reports, notes, document drafts, or brief instructions.
• Maintain discipline and observance of required safety precautions during activities; communicate plans, policies, and procedures to assigned workers and the general public; monitor activity in the aquatics center to prevent injuries, accidents, or drowning; effectively handle complaints.
• Develop and respond to aquatics emergencies to participate in, support, and/or coordinate responses; rescue swimmers in distress and/or danger of drowning and administer first aid; evaluate medical, rescue and training procedures and policies for quality assurance and safety functions.
• Interact with program participants, volunteers, and other workers to stimulate interest and participation in programs; attend meetings as assigned; work with special community groups; and make public presentations on water safety.
• Assist, teach, and arrange materials for lifeguard training, CPR & First Aid classes; conduct class or activity instruction such as lifeguard or teach swim lessons and water aerobics classes when needed.
• Maintain inventory for procurement of supplies, chemicals, and equipment for the aquatics center, café, and front desk; oversee the maintenance of pools, equipment, and the Silliman Center.
• Assure effective use of facilities & equipment; issue and ensure the return of recreation and other City equipment.
• Provide assistance on special projects as assigned.

The City of San José is recruiting for a Information Systems Analyst in the Public Works Department. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight and technical project management.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever changing business, as well as an ever changing technical environment.

The ideal candidate must be able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential to this position.

Duties may include but are not limited to:

§ Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications

§  Provide technical leadership and supervise desktop support engineers and technicians

§  Perform hands-on system/application configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations

§  Develop technical guidelines to a governance framework to ensure best practices and security

§  Lead in the implementation of projects to completion

§  Coordinate IT service needs with departments

§ Manage Department’s Technology Assets including tracking, replacement, and surplus of equipment

§ Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks

§  Employee work plans and performance appraisals

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and hands-on experience:

§  Experience developing 5-year technology roadmap for department, funding support, and ensure the team is meeting and exceeding performance expectations as defined through metrics and benchmarks.

§  Hands-on experience managing and supporting technologies such as:

o   Virtual Desktop Infrastructure (VDI)

o   Mobile Device Management (MDM)

o   Experience in building and deploying Windows 10 images and/or provisioning virtual machines.

o   Microsoft Windows 10 and 2012/2016 Server

o   Desktop deployment: Building images and/or provisioning virtual machines.

o   System admin tools (e.g. Event Viewer, MDT, USMT, PDQ, vCenter, vMotion, etc.)

o   Networking: DHCP, DNS, subnets, gateways, etc.

o   User account admin: Microsoft Windows Active Directory GPOs

o   Applications: Office 365 Suite, IE/Edge, etc.

o   Security:  Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Troubleshooting: reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Security Management such as antivirus and patch management for desktop and servers

o   Experience managing, configuring, deploying and troubleshooting client devices including desktops, laptops, thin clients (Dell Wyse) and tablets/mobile devices (Surface Pro, iPad, iPhone, Android)

o   Experience managing Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Experience with managing and troubleshooting Windows OS and applications (Windows 7/10, Office 365 Suite, IE/Edge, etc.)

o   Working knowledge of VMware VDI deployment and Airwatch/InTune mobile device management

o   Experience writing technical documentation

o   Implementation of agile methodology towards daily task management

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; provides motivational support;  create work assignments that empower staff with decision-making responsibilities and are balanced with realistic priorities, skills and maximum benefit to the organization.

Midpeninsula Regional Open Space District is seeking an experienced and highly motivated Data Administrator with a solid background in database management and information systems. This position is responsible for the design, configuration, troubleshooting, maintenance, and monitoring of Midpen’s databases as well as enterprise application deployment. The Data Administrator resides in the Information Systems and Technology (IST) Department and reports directly to the IST Manager. The IST Department is responsible for all Midpen-related IT and GIS services. 

About the District: The District manages a regional greenbelt system in the Santa Cruz Mountain region comprised of over 63,000 acres of land in 26 open space preserves, protected for public enjoyment and recreation. The District is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  It is an exciting time to be part of the District’s team!  If you are looking for a challenging opportunity to contribute to the legacy of open space preservation and recreation, we invite you to apply for this position.  To learn more about the District, visit our website, OpenSpace.org, and view our “Working for Midpen” video on our Jobs page.

About the Position:  The Data Administrator works on a wide variety of projects, from serving as a technical advisor for enterprise applications development and deployment, to ensuring optimal database performance and data integrity. This position is a technical leader and subject matter expert in database administration, including designing, troubleshooting, maintaining, and securing databases, as well as managing ETL tasks and building interfaces between enterprise databases. In addition, this position will work on Midpen’s enterprise information systems, serving as a technical advisor on operational requirements needed for enterprise application development, deployments, and integration across multiple platforms. Advanced knowledge of SQL Server, database backup and security, Python, ETL procedures, and enterprise systems is highly desirable. Experience with ArcGIS Server and SharePoint is also desirable. For more information, see the Job Description on the District’s website.

Work Environment:  This position will operate in Information Systems and Technology Department at the District’s administrative office in Los Altos, California. 

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:  

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and seven (7) years of progressively responsible experience in database management which includes logical and physical database administration; integration; business intelligence, analytics, and report scripting; and/or data quality and integrity.   

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

Benefits:   The Open Space District provides an excellent benefits package including health, life & disability insurance as well as CalPERS pension. Please see the Benefits page of the District website for details.

How to Apply:  Apply online at the public sector job board, CalOpps.org.

Application deadline: August 16, 2019 at 5:00 p.m.

The following four (4) application items are required and constitute a complete application:

(1) A fully completed CalOpps employment application

(2) Supplemental question responses

(3) Cover Letter

(4) Resume

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

Recruitment Timeline: We recommend applicants be available on the following dates for panel interviews (we are unable to accommodate vacation schedules):

First Interview: August 27, 2019

Final Interview/Written Exercise at our office in Los Altos: September 5, 2019

Estimated Start Date: Late September or Early October

Applicants with disabilities may request reasonable accommodation

by contacting the Human Resources department at (650) 691-1200.

Put your passion for Open Space to work!

The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

San Mateo County Health is seeking a highly qualified

IT Business Analyst II - Limited Term 
for their Health IT Division.

To view the online brochure for this recruitment please follow this link:
https://jobs.smcgov.org/BA-II

The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.

 
IS Business Analyst II is the journey-level class in the IS Business Analyst series and is responsible for serving as a liaison between system users and information technology staff, vendors, and service providers.  Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.  

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
 
Information for current county employees: Current and regular County of San Mateo Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

The County of Yuba is currently recruiting for the position of Legal Services Specialist in the County Counsel’s Office. Under general supervision, the incumbent performs varied and specialized confidential legal support duties, requiring thorough knowledge of the assigned department, division, or program, its procedures, and operational details; provides administrative support to legal staff; assists with calendaring and scheduling; composes and prepares correspondence using judgment in content and style; performs skilled word processing, data entry and organization, recordkeeping, statistical and technical report preparation, and filing; prepares legal documents; assists in case coordination and filing of documents in a timely manner; and performs related duties as assigned. The Legal Services Specialist is a County wide classification.  The employment list established from this recruitment may be used to fill additional vacancies in other departments.

The Administrative Services Division provides key support to fiscal & accounting, employee services, budget & fund management, information technology, and clerical services. This position belongs to the ESD Information Technology team (ESD IT) that is responsible for providing technology support to ESD and it reports to one of two application managers. This position includes, among other duties, supporting technology systems for an illegal dumping inspection system and a world-class Wastewater Laboratory. The primary work site for this position is the Regional Wastewater Facility at Los Esteros Road.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Systems Application Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

This is the entry level class in the Systems Applications Programmer series. An employee of this class performs systems applications programming analytical work of routine difficulty.

The ESD Systems Applications Programmer will be responsible for reviewing and analyzing program change requests for completeness and compatibility with supported systems. They will prepare detailed documentation and operating instructions of fully operational programs, convert program specification requirements of limited scope into computer programs, and confer with operating department users, superiors, and other technical personnel in resolving problems encountered in the support of programs. They will extract and analyze data from systems and present reports to end-users and management. They will perform basic end-user customer support and training for applications.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.