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THE POSITION

The City of Dublin is seeking a Network Systems Coordinator to manage, administer, and secure the day-to-day network systems operations infrastructure; perform a variety of professional, technical and analytical tasks to support the network infrastructure, including but not limited to, data and voice communication systems. The Network Coordinator will also stay informed regarding modern technology, and provide recommendations, support and assistance to the CISO.  The person in this position must be fully competent to perform a wide range of information systems support and may be assigned to provide functional direction over systems support Staff. 

EXAMPLES OF DUTIES

The following key elements describe the basic duties and responsibilities of the position:

• In consultation with internal customers, analyze and evaluate existing information system operations and programs to identify, recommend, and implement new and modified automated systems;
• Perform analysis of local area networks (LAN) and wide area networks (WAN) systems;
• Install, maintain, and troubleshoot a variety of computer, network and auxiliary equipment such as servers, routers, switches, and related peripheral equipment;
• Manage, maintain, and secure public and private WiFi infrastructure.
• Maintain the City’s phone, VOIP, analog, and internet circuits information, monitoring, operations, and maintenance and replacement. Provide input on best practices for phone systems operations;
• Perform basic installations of cables, plugs, computer components and parts and related communication equipment;
• Coordinate and manage consultants, contract personnel, and vendors to perform upgrades and identify and resolve system and network problems or to accomplish specific technology related assignments;
• Implement proper change control and perform tests of the operation of new and modified configurations;
• Operate standard and specialized diagnostic programs to identify or resolve equipment and software problems;
• Coordinate and establish maintenance procedures and schedules;
• Properly document and maintain current documentation on the network infrastructure environment;
• Maintain records and install updates for existing equipment, systems, and programs;
• Based on best practices, establish schedules and complete the regular back up of system configurations;
• Maintain inventory listings and schematics of network systems, equipment, and communication lines;
• Provide support for the City’s telephone and data communication systems;
• Assist in planning and acquisition of technology enhancements related to the City networking and management information systems;
• May be assigned to participate on various internal or external committees and / or user groups.

The City of Pleasant Hill invites you to apply for the position of Information Systems Technician, Police Department (IS Technician). This classification is in the Information Technology (IT) Division and supports the Pleasant Hill Police Department, under the supervision of the Chief Technology Officer. The IS Technician is expected to perform a variety of duties which include, but are not limited to: computer hardware and software customer support; maintaining telecommunication systems; customer support services including training; providing project support for new and modified systems; installing and configuring desktop computers and related peripheral equipment; and performing other related work as required.

EXAMPLES OF ESSENTIAL FUNCTIONS

• Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
• Deploy and support laptop computers and mobile data terminals in police vehicles, set up and train customers in their use.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas; and perform preventative maintenance as needed.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by phone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to computer deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and support communications devices such as smartphones and handheld radios.
• Monitor day-to-day computer operations and resolve operational problems, ensure that all systems are on-line and functional.
• Coordinate, supervise, and assist vendors implementing various technical projects at the police department.
• Keep informed regarding developments in computer technology and related software; distribute pertinent information to end users.
• Establish positive working relationships with representatives of community organizations, state/local agencies and associations, City staff and the public.

ABILITY TO

• Troubleshoot, analyze and resolve computer and network hardware and software problems.
• Conceptualize user information needs and problems; understand departmental operations and identify improvements to enhance productivity.
• Set priorities and meet critical deadlines.
• Communicate effectively, orally and in writing; convey technical concepts to non-technical users.
• Establish effective working relationships in coordinating computer activities and resolving problems.
• Work independently with occasional supervision.
• Train and instruct users as needed.
• Maintain confidentiality as necessary.
• Work weekends or evenings, as required.

KNOWLEDGE OF

• Principles and practices of information technology.
• Personal computers, including hardware/software and related peripheral equipment.
• Best Information Technology security practices.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Servers, server operations, and operating systems.
• Networking and telecommunications principles and concepts.
• Modern office equipment and procedures.
• Customer service principles.

EXPERIENCE AND EDUCATION:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and experience would be:

      Experience:

• Five years of progressively responsible employment in computer operations, troubleshooting and repair. Experience with networking and computers is essential. Experience supporting a public safety department is highly desirable.

      Education:

• Completion of an Associate of Arts degree in Computer Science, Information Technology or related field. Completion of an accredited computer training school will be considered in lieu of an Associates of Arts degree.

SPECIAL REQUIREMENTS:

Network certification is highly desirable. Possession of a Class C California Driver’s License and ability to maintain a good driving record. The ability to pass an extensive pre-employment background check including a polygraph examination is required.               

APPLICATION

Applications must be received by 5:00 p.m. on Friday, January 29, 2021. Applications are only accepted online at www.calopps.org.    Resumes will not be accepted in lieu of a City employment application. 

SELECTION

The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their applications. A written test may be administered.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

DEFINITION

Under the direction of the Information Systems Manager, the Senior Systems Analyst is the technology lead for the planning, design, development, implementation, integration and management of hardware and software applications for the City.

EXAMPLES OF DUTIES

Duties may include, but are not limited to the following:

• Assists in the planning, organizing, assigning, directing, reviews and evaluates Information Systems staff, subcontractors and activities.
   
• Assists in the development and implementation of goals, objectives, policies and procedures, and work standards of the department.
   
• Sets priorities, develops implementations plans and oversees the implementation of Information Systems projects.
   
• Maintains safe working conditions for the workforce and public.
   
• Utilize computer technology for work management, information management and communications.
   
• Confers with and provides technical assistance to members of City departments on various computer, telecommunications and other information systems matters; coordinates activities of the divisions with those of other departments and agencies.
   
• Conducts or directs studies; develops and reviews reports of findings, alternatives and recommendations; directs the maintenance, upgrades and enhancements of the City’s computer, telecommunications and information systems and prepares a variety of periodic and special reports regarding assigned responsibilities.
   
• Represents the City in meeting with representatives of governmental agencies, professional, business and community organizations and the public; handles complaints and inquiries.
   
• Works closely with other members of the City’s Management teams to provide coordinated and supportive approach to service delivery.

THE POSITION

The City of Dublin is currently accepting applications for seasonal employment at The Wave at Emerald Glen Park.  For information, call the Parks and Community Services Department at (925) 574-4800.

The Lifeguard/Swim Instructor position may be assigned to the following areas:

Lifeguard

Under general supervision, the Lifeguard performs lifeguard duties in enforcing City public swimming pool rules and monitoring pool patron conduct; perform emergency rescue and lifesaving techniques.

Swim Instructor

Under general supervision, the Swim Instructor performs swim instructor duties in planning, coordinating and teaching swimming and water safety courses, enforcing City public swimming pool rules and monitoring pool patron conduct.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Lifeguard

• Enforce swimming pool rules and regulations, including ensuring orderly conduct by pool patrons.
• Assist in providing instruction for a variety of swimming classes for all ages and ability levels. Assist swimmers who are in distress and administer a variety of first aid and/or life saving techniques, as appropriate.
• Assist in maintaining pool areas in a safe and clean condition.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform other duties as assigned.

Swim Instructor

• Assist in providing instruction for a variety of swimming classes for all ages and ability levels.
• Assist in maintaining pool areas in a safe and clean condition.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform other duties as assigned.