The City of Pleasant Hill invites you to apply for the position of Information Systems Technician, Police Department (IS Technician). This classification is in the Information Technology (IT) Division and supports the Pleasant Hill Police Department, under the supervision of the Chief Technology Officer. The IS Technician is expected to perform a variety of duties which include, but are not limited to: computer hardware and software customer support; maintaining telecommunication systems; customer support services including training; providing project support for new and modified systems; installing and configuring desktop computers and related peripheral equipment; and performing other related work as required.
EXAMPLES OF ESSENTIAL FUNCTIONS
- Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
- Deploy and support laptop computers and mobile data terminals in police vehicles, set up and train customers in their use.
- Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas; and perform preventative maintenance as needed.
- Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
- Provide technical support in diagnosing and solving problems by phone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
- Participate in projects related to computer deployment, software and hardware procurement, or hardware consolidation.
- Develop documentation and standard operating procedures as they relate to assignment.
- Deploy and support communications devices such as smartphones and handheld radios.
- Monitor day-to-day computer operations and resolve operational problems, ensure that all systems are on-line and functional.
- Coordinate, supervise, and assist vendors implementing various technical projects at the police department.
- Keep informed regarding developments in computer technology and related software; distribute pertinent information to end users.
- Establish positive working relationships with representatives of community organizations, state/local agencies and associations, City staff and the public.
ABILITY TO
- Troubleshoot, analyze and resolve computer and network hardware and software problems.
- Conceptualize user information needs and problems; understand departmental operations and identify improvements to enhance productivity.
- Set priorities and meet critical deadlines.
- Communicate effectively, orally and in writing; convey technical concepts to non-technical users.
- Establish effective working relationships in coordinating computer activities and resolving problems.
- Work independently with occasional supervision.
- Train and instruct users as needed.
- Maintain confidentiality as necessary.
- Work weekends or evenings, as required.
KNOWLEDGE OF
- Principles and practices of information technology.
- Personal computers, including hardware/software and related peripheral equipment.
- Best Information Technology security practices.
- Active Directory structure and functions.
- Microsoft Windows operating systems.
- Servers, server operations, and operating systems.
- Networking and telecommunications principles and concepts.
- Modern office equipment and procedures.
- Customer service principles.
EXPERIENCE AND EDUCATION:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and experience would be:
Experience:
- Five years of progressively responsible employment in computer operations, troubleshooting and repair. Experience with networking and computers is essential. Experience supporting a public safety department is highly desirable.
Education:
- Completion of an Associate of Arts degree in Computer Science, Information Technology or related field. Completion of an accredited computer training school will be considered in lieu of an Associates of Arts degree.
SPECIAL REQUIREMENTS:
Network certification is highly desirable. Possession of a Class C California Driver’s License and ability to maintain a good driving record. The ability to pass an extensive pre-employment background check including a polygraph examination is required.
APPLICATION
Applications must be received by 5:00 p.m. on Friday, January 29, 2021. Applications are only accepted online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application.
SELECTION
The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their applications. A written test may be administered. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.
IMMIGRATION REFORM AND CONTROL ACT
To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.
EQUAL OPPORTUNITY EMPLOYER
The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.