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The City of San Bruno invites your application for

PLANNING AND HOUSING MANAGER

ANNUAL SALARY

$113,856— $139,716

APPLICATION DEADLINE

5pm on Friday, March 15, 2019

THE OPPORTUNITY

The City of San Bruno is seeking an energetic and forward thinking leader to serve as the City’s Planning and Housing Manager. As the City continues to grow in population and develop within the burgeoning San Francisco Bay Area, now is an exciting time to join the San Bruno Community Development Department. The Planning and Housing Manager performs a variety of routine and complex administrative, technical, managerial, supervisory, and professional work related to housing and current and long-range planning in the City.

Key current projects and work items that the Manager will be responsible for include:

• Implementing the City’s Transit Corridors Plan
• Adopting a Downtown Streetscape Plan
• Comprehensive update of the City’s Zoning Code
• Bayhill Specific Plan and YouTube Campus approvals
• Implementing the City’s Affordable Housing Program and managing the City’s Affordable Housing Impact Fee Fund
• Supporting a robust Economic Development Program

Some examples of the essential duties and responsibilities (illustrative only) include:

• Monitoring and coordinating the preparation of the agendas, reports, and meeting minutes for the Planning Commission and Bicycle and Pedestrian Advisory Committee. The Manager is the key staff member to the Commission and Committee
• Administering the City’s housing programs, including those related to affordable housing, and affordable housing impact fee fund, and develops and implements programs related to the fund
• Managing the Oversight Board for the Successor Agency to the San Bruno Redevelopment Agency and the Housing Successor

This position reports directly to the Community and Economic Development Director and will directly supervise the City’s Senior Planner, and may supervise other staff as assigned in the Planning Division.

THE DIVISION

The Planning Division includes five City and contract employees: the  Planning and Housing Manager, a Senior Planner, and three Associate Planners. The Division prepares and maintains key long-range planning policy and code documents.  Current planning activities include the processing of private and public development projects, including planning applications and environmental clearance pursuant to the California Environmental Quality Act. Planning staff also conducts plan check reviews for building permits and inspects development projects for compliance with the permit plans and conditions of approval.

IDEAL CANDIDATE

The ideal candidate shall possess strong, hands-on technical skills in housing and planning as well as proven management and leadership skills. Prior experience with housing program administration, complex environmental impact and traffic analysis, and advanced planning is desirable given the current work programs of the Division. An individual who is skilled in managing people and processes, identifying improvement opportunities within operations, and delivering well-researched options and solutions is preferred. The selected candidate should embody and promote a "can do" attitude using common sense along with technical/professional knowledge. Customer service and commitment to high professional standards is important. The Planning and Housing Manager serves as a coach and mentor to staff and will cultivate an environment that balances the need for quality planning with customer service to the development and business community.

MINIMUM QUALIFICATIONS

• Graduation from an accredited university with a bachelor’s degree in urban planning, business or public administration, urban studies, architecture, or a closely related field
• Six (6) years progressively responsible professional experience in housing and municipal planning
• Possession of a valid California driver’s license

BENEFITS

• CalPERS retirement formula of 2.7%@55 for classic members and 2%@62 for PEPRA members
• Employer-subsidized medical/dental/vision/prescription plan with employee contribution
• 80 hours management leave annually with an annual option to cash out
• 10-23 vacation days annually based on years of service
• 12 sick days annually
• 14.5 holidays annually
• $500 personal and professional reimbursement annually
• Deferred compensation matching at 0.5% of biweekly salary
• Tuition reimbursement
• Home loan program
• City-paid life insurance and long-term disability insurance

APPLICATION PROCESS

Interested candidates are invited to submit applications online at www.calopps.org by 5pm on Friday, March 15, 2019. After an initial screening of applications, those candidates that best meet the City’s needs will be invited to participate further in the recruitment process.

Applications must be received by

5:00pm Friday, March 15, 2019

Questions regarding the application process can be directed to San Bruno Human Resources               

(650) 616-7055

hr@sanbruno.ca.gov

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, national origin, or any other status protected by law, in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

PLAN CHECK ENGINEER

Salary Range: $7,381 to $10,113

DEFINITION

Under general supervision, plans, coordinates, reviews, supervises, and participates in the review of construction plans and structural calculations. The Plan Check Engineer is a Registered Professional Engineer, who performs the most difficult and complex structural and fire and life-safety plan reviews and has the responsibility for planning, coordinating and supervising the plan checking operations of the Building Division. Performs complex review and examination of building construction, improvement, and repair plans and specifications for compliance with all applicable building codes, laws, rules and regulations.  As assigned, provides operational oversight of the building permits issuance process and activities, and coordination of plan checking with other Permit Center departments/divisions. Performs on-site building inspections in conjunction with plans examining work and maintains plans examining records and performs related and other work as required.

SUPERVISION RECEIVED AND EXERCISED

Supervision received is characterized by general supervisory direction; receives general outline of work in terms of objectives rather than methods and selects from or adapts existing procedures; assignments require the regular use of discretion, resourcefulness, and independent judgment to provide primarily standard solutions to a wide range of building construction review problems; work is reviewed upon completion for adequacy in meeting objectives. Has latitude for selection of procedures and techniques to be applied. Supervision given includes exercising supervisory authority over the Permit Center staff and inspection staff, as assigned. Work involves providing project direction, training of staff, and conducting performance reviews of assigned staff.

WORKING CONDITIONS

Work is conducted primarily in an office setting and at field construction sites as required. Some field assignments involve exposure to variable weather.

EQUIPMENT, METHODS AND GUIDELINES

Typically uses state, federal and local building codes, laws, rules and ordinances applicable to building construction, such as the California Building Code, California Mechanical Code, California Plumbing Code, California Electric Code, California Energy Code, and California Green Building Code; Town policies and procedures; standards, practices, equipment and materials associated with the checking and examination of plans. Uses telephone, building engineering and design reference manuals, calculator and computer terminal.

PHYSICAL DEMANDS

Work emphasizes speech, hearing, vision, and dexterity; and to perform the duties required on construction sites: stoop, climb, crawl, balance, maneuver, walk and stand for long periods of time. Must possess the ability to lift up to 50 lbs.

ESSENTIAL JOB DUTIES

• Plans, coordinates, reviews, supervises, and participates in the review of construction plans and structural calculations for residential, commercial and industrial building construction, alterations, and repairs.
• Responsible for performing the most difficult and complex plan checks, including all that require a Registered Professional Engineer.
• Investigate reports of structural problems on other assignments and makes recommendations to the Chief Building and Safety Official.
• Reviews plans and administers systems and procedures to ensure that plans, structural calculations, energy calculations and specifications comply with all state, federal, and local building laws, rules, ordinances and regulations.
• As assigned, provides operational oversight of the building permits issuance process and activities, and coordination of plan checking with other Permit Center departments/divisions.
• As assigned, supervise, train and evaluate staff including, but not limited to, assigning/monitoring workload and evaluation of quality and quantity of work performed.
• Assists the Chief Building and Safety Official with developing policies and standard operating procedures for Permit Center Activities.
• Confers with architects, engineers, builders and homeowners to give and obtain information and interpret building codes and regulations; recommends necessary changes to obtain compliance with applicable codes and regulations.
• Attends and participates in development plan review meetings to provide code related comments and guidance for future, current and past projects.
• When required, make difficult on-site construction inspections to confirm that construction complies with approved plans and specifications.
• Checks the stability of soils and footing systems in accordance with geological and soils reports.
• Prepares correspondence to architects, engineers, contractors, property owners and others in conjunction with the correction of plans and engineering details, permit requirements, notices and other matters relating to the acceptance and approval of construction plans and permitting process.
• Administers plan review contracts and coordinates the work of outside plan review consultants.
• Manages, assigns and reviews quality of plan checks being completed by contract engineers and architects and Permit Center staff.
• Advises inspectors on structural and other building related problems arising in the field during construction.
• Investigates and completes recommendations for alternate materials and methods of design and construction as required.
• Prepares and leads training sessions and seminars for Permit Center staff and inspection staff as required.
• Prepares reports and statistical data relating to plans examining functions and permit issuance activities.
• Performs building inspections as required
• Acts on behalf of the Chief Building and Safety Official as required.

QUALIFICATIONS

Knowledge of:

• State and local codes, laws, rules, ordinances and regulations that pertain to building design, theories and principles of structural design, engineering, soils engineering, mathematics and construction.
• Standards, practices, terms, procedures, techniques, equipment, tools and materials associated with building design and construction.
• General principles and practices of budgeting
• General principles of supervision, training and performance evaluation.

Ability to:

• Interpret and fairly apply complex building laws and regulations

• Apply Town and Department policies, procedures, rules, regulations and practices pertaining to the work and the Building Division
• Perform detailed analysis and examination of building and construction designs, specifications and plans; apply engineering and architectural principles and techniques to solve complex construction problems
• Analyze structural integrity and load factors using engineering design mechanics
• Analyze and evaluate complex building plans, data and reports to determine compliance
• Make accurate engineering calculations
• Evaluate alternate materials and methods of design and construction
• Organize work and set priorities in order to meet work deadlines
• Prepare clear, concise and accurate reports, correspondence and other written materials.
• Operate a computer and use word processing, spreadsheet, and permit processing software
• Plan, organize, and assign and evaluate the work of assigned staff
• Use written and oral communication skills to communicate and work tactfully and effectively with both professionals and non-professionals while reflecting the highest standards of customer service
• Read and interpret data, information and documents
• Analyze and solve complex problems; use math and mathematical reasoning
• Perform highly detailed work under changing and strict deadlines, on multiple concurrent tasks
• Work well under pressure and with frequent interruptions
• Interact effectively with staff, management, property owners, builders, engineers, architects, developers, and manufactures
• Establish and maintain cooperative and effective relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION
 

Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. Generally, this will require:

Experience: Four years of increasingly responsible plan check or plans examiner, or four years of experience in the private sector providing building design or engineering services.

Education: A Bachelor's Degree in civil, structural or architectural engineering, or a closely related design or engineering field. A Master's degree is highly desirable.
 

LICENSES AND REGISTRATION

A California registered civil or structural engineer, or California licensed architect is required. Certification as a Plans Examiner from a nationally recognized certification entity is required at time of, or within 12 months of, employment and is a condition of continued employment. A California Driver License and a satisfactory driving record are conditions of initial and continued employment.

EMPLOYEE BENEFITS

Click here to review the Town of Danville's employee benefits for 2019.

THE COMMUNITY

Located approximately 40 miles east of San Francisco, Danville is located in the center of the San Ramon Valley. Comprising 20 square miles at the foot of Mount Diablo, Danville features quality housing, a progressive educational system, and a historic downtown village. Danville's current population is 43,574 (1/10). The San Ramon Valley, part of the growing I-680 corridor, has become a popular location for professional and retail complexes, light industry as well as convenient, yet secluded, living.

RECRUITMENT CONTACT

Qiana London, Human Resources Analyst

Contact Phone: (925) 314-3356

Contact Email: qlondon@danville.ca.gov

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Network Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

Public Works Department is seeking to fill a vacant Network Engineer-HVAC Controls position. This position deals with local/wide area networks with multiple servers and network segments, systems administration and system maintenance.

Duties include, but are not limited to, the following:

• Evaluates and specifies personal computer hardware. Upgrades operating systems, specifies and configures hardware/software.
• Design control systems and Lon/Bacnet/Modbus networks.
• Monitors system performance for availability, speed, capacity, storage issues and security problems. Change the performance of systems and prevent the items shown above from becoming problems. Examples of actions include applying security patches, ensure security best practices are followed and restoring lost data (including data that is the most difficult to receive).
• Implements a preventive maintenance routine identifying weaknesses of current system to help identify critical server issues. Sets up maintenance schedule.
• Resolves a variety of problems with servers such as lack of storage space, communication problems with Ethernet switches, Echelon network problems and other critical server/network issues. Coordinates resolution of problems.
• Creates/reviews/modifies controls sequence of operation statements and in some cases implements by writing custom algorithm in controllers as needed to accomplish control strategies.
• Develops and recommends design plan for LON/Bacnet/Modbus/LAN/WAN networks, including research and developments of a capacity plan (number of users, applications needed, logistics, switch connectivity, routers, etc.).
• Consults with outside vendors, establishes and maintains vendor purchase orders, evaluating performance and suitability with regard to the technical nature of installed system wide HVAC BMS system.
• Adjusts control algorithms, settings and/or replacing failed controllers as needed in response to customer complaints.
• Researches suitable replacements for obsolete control equipment to ensure interoperability.
• Must have knowledge of fire alarm systems and how they integrate with the building automation system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is seeking highly qualified candidates for the position of Departmental Systems Analyst. 

In general, the Departmental Systems Analyst:

• Provides complex analytical support to the maintenance and/or modification of existing systems and development of new systems 
• Serves as liaison between business users and information technology staff, vendors and service providers
• Provides technical and analytical support and training to system users
• Performs system administration functions to ensure security and effective operation
• Develops and maintains a variety of automated files, records and databases
• Prepares and distributes new procedures, training materials and a variety of ad hoc reports
• Performs other related duties as required and/or assigned

Incumbents in the position of Departmental Systems Analyst (DSA) will have: a general knowledge of both departmental and program operations and information system capabilities, which will enable effective interactions between technical and non-technical staff; the ability to explain and document the needs and requirements of each to the other; and the ability to participate in the development of systems that effectively support department and program operations.

At this time, and for the next three years, the Office of the Assessor-County Clerk-Recorder and Chief Elections Officer (ACRE) will be involved in a major technology initiative aimed at creating a new Assessor Property Assessment System (APAS).  The new APAS system is a multi-million-dollar, multi-year project that will be developed utilizing Salesforce Platform as a Service (PaaS).

The DSA will be responsible for drawing out the objectives and scope of business system solutions through a systematic analysis of the business needs, business processes, and formulation of business requirements. The DSA will liaise between the business community and the Information Technology (IT) division of ACRE, and will work with IT engineers, technicians, vendor resources, and other analysts in architecting, designing, developing, and testing automated solutions that meet the business needs of the organization. The DSA will also assist in planning, monitoring, and implementing development and maintenance efforts to ensure alignment with project, department, and overall organizational goals.

The DSA will be critical to the ACRE team's ability to validate and update the Assessor Division's requirements documentation. The position will also play a critical role in working with the ACRE team and the Systems Integrator to develop user acceptance test scenarios and test cases. Additionally, the DSA will become a critical ACRE IT resource for the APAS project.

The ideal candidate for this position will:

• Have a solid understanding of system development methodologies and techniques and an excellent grasp of database concepts and principles, i.e., transactional, analytical, reporting, etc.
• Be an excellent analytical thinker and possess good problem-solving and communication skills
• Have project management, leadership, initiative, and technical skills including some software development experience
• Be required to work non-standard hours at times and partner with all technology disciplines
• Have a bachelor's or master's degree in information systems, public administration, business administration, or a closely related field
• Have experience in agile development methodology
• Have experience in California Property Assessment systems (optional)
• Have experience in Salesforce Platform as a Service (PaaS) (optional)

Essential duties and responsibilities may include, but are not limited to, the following:

• Helps evaluate the impact of corporate initiatives, goals, and vision upon existing application modules and recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process
• Acts as the liaison and domain-knowledge expert between the end users and IT engineers, analysts, and technicians related to various applications/systems, technologies, business workflows, data flows, and IT processes
• Leads and conducts business elicitation gathering using appropriate techniques
• Analyzes business, systems, and data requirements; presents and reviews findings to the required project team members; and secures appropriate sign-offs
• Performs as-is and to-be analysis on business process workflows or systems data flows and recommends quality improvement opportunities while in the project planning and requirements gathering phases
• Conducts analysis of business workflows or business processes, data models, and business models; enforces requirements traceability and makes recommendations for greater efficiency, as appropriate; and produces appropriate requirements artifacts such as Business Requirements Document (BRD), use cases, diagrams, logical design, and screen mock-up
• Conducts business architecture analysis and develops business processes and data flows aligned to enterprise architecture vision
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, and fixes through organization and facilitation of cross-functional meetings
• Leads or assists in the development of UAT scripts and UAT testing as documentation of program development; performs functional testing on developed OR packaged software to ensure it meets design specifications prior to end user testing; and secures appropriate sign-offs
• Supports and reports on post-production implementations; monitors performance of new systems; and documents findings and recommendations for improvement, as needed
• Works with other DBAs or developers to provide business analysis/impact on troubleshooting of data-related project or production issues; and tests and ensures approved solution is deployed in accordance with existing release management process
• Coordinates production support items with Help Desk Support team
• Creates and maintains documentation on the system/applications used by the department
• Provides input in development of conversion and software implementation project plans on assigned projects; works with developers to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production); obtains approvals of project documentation and implementation plan (or coordinates with project manager, as assigned); and files project documentation
• Conducts training and provides design/technical guidance and direction to new IT junior personnel and other business users, as required; and provides timely technical advice to IT Managers relative to methodology or technology innovation
• When applicable, manages and responds to user requests for administration and features specific items related to the supported application
• Assists the various departments in developing and updating procedures affected by new projects and/or changes
• Enforces and adheres to organizational processes and standards
• Creates and delivers materials necessary to train other IT staff, help desk resources, and application users that will use and support the application

Please Note: This position is currently a limited-term position, which includes medical, dental, vision, vacation, and holiday benefits and a portable 401A plan.  For more information regarding the benefits offered with term positions please go to http://hr.smcgov.org/employee-benefits.

It is possible this position could become a permanent position, though there is no guarantee.  If a permanent position becomes available, the eligible list established through this recruitment could be used to fill the permanent position.

Qualifications

Knowledge of:

• Principles, practices, policies, procedures, regulations, and applicable state and federal laws pertinent to assigned operational and/or program area
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area
• Agile/Scrum process and methodology
• Principles and practices of programmatic analysis and report preparation
• Information systems and data processing concepts
• Principles of data architecture and database design
• Manual and automated Testing/QA principles and testing methodology
• Modern office practices
• Job planning and prioritizing techniques

Skill/Ability to:

• Provide technical and analytical support to users of department systems and applications
• Communicate with department personnel to identify and translate information needs into system requirements
• Communicate departmental information system needs to vendor providers for the design, development, and/or enhancement of system applications
• Prepare test cases/scripts for various testing activities
• Evaluate the effectiveness of newly developed systems and/or applications
• Develop and present comprehensive training materials
• Analyze administrative and management problems, evaluate alternatives, reach sound conclusions, and effectively implement changes
• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials
• Organize work, set priorities, and meet critical deadlines
• Maintain accurate records and files
• Communicate effectively, orally and in writing, with both technical and non-technical personnel
• Establish and maintain effective working relationships with those contacted during the work

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 

• Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or a closely related field
• Experience: The ideal candidate will have three to five years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least three years of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities

Physical Requirements:

• Sits for extended periods of time on a consistent and daily basis; stands, walks, and reaches by extending hands and arms in any direction on an occasional to frequent basis
• Uses finger dexterity to pick, pinch and type on a consistent and daily basis; and occasionally grasps objects with fingers and palms
• Communicates verbally by listening and talking on a consistent and daily basis

Note: Individuals who do not meet these physical requirements due to disability will be reviewed on a case by case basis.

Application/Examination

Anyone may apply.  Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination. 

Both the County employment application form and the attached supplemental questionnaire must be completed and submitted for you to be considered for this position.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Application Screening
The application screening will include a careful review of each candidate's employment application. The responses to the supplemental questions will be heavily considered in the screening process. Please provide detailed information, answer the questions completely using proper grammar and English language usage, and communicate clearly and concisely. Those applicants who receive a passing score on the rating of the application materials will be invited to the panel interview.

Panel Interview
The panel interview is a standard component of most Civil Service selection processes. Each candidate will be interviewed individually by a panel of three (or more) subject matter experts. All candidates will be asked the same questions, in the same order, for approximately the same amount of time. Responses to each question will be scored based on pre-determined scoring criteria. Each candidate will receive an overall interview score which will determine that candidate's ranking or placement on the eligible list.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ Recruitment Schedule ~
Final Filing Date:  February 28, 2019
Application Screening (tentative): March 5, 2019
Panel Interview (tentative):  March 18 and/or 19, 2019

San Mateo County is an Equal Opportunity Employer
 
Analyst: Chet Overstreet (021419) (Departmental Systems Analyst - V233)

THE POSITION

The City of Dublin, a dynamic and growing community, is seeking an Associate Planner to perform professional level urban planning functions. Under general direction, the Associate Planner coordinates and manages planning and development projects and provides technical assistance to the Planning Division of the City’s Community Development Department.

EXAMPLES OF DUTIES

• Serve as project coordinator on assigned planning projects.
• Perform research, analysis and evaluation of site, architectural and related plans.
• Perform technical review of routine project plans and applications, and make recommendations. 
• Supervise professional and non-professional staff. 
• Manage consultant contracts including determining scope of work and cost.
• Prepare written project analyses and reports including identifying appropriate land use policy, design and fiscal issues and environmental requirements. 
• Process development applications in accordance with local policies and ordinances; make recommendations; and enforce mitigation monitoring and compliance with City ordinances.
• Prepare and update various planning documents such as the City’s General Plan, specific plans, ordinances, resolutions, codes, and related planning studies and reports. 
• Participate in the development and implementation of the City’s planning policies.
• Serve as staff liaison for various review boards, committees, Planning Commission and the City Council.
• Provide technical advice and make clear, well organized presentations on-site, off-site and at day and evening meetings.
• Communicate effectively orally and in writing with internal and external customers. 
• Prepare population projections for a community undergoing rapid growth.
• Provide assistance to customers over the telephone and in person, including at the Planning information counter.
• Conduct site inspections to determine if projects are in compliance with laws, regulations, conditions of approval, and ordinances; make recommendations regarding changes. 
• Assist in administration and enforcement of zoning, subdivision and related ordinances.
• Exhibit a strong commitment to customer service and interactive team participation.
• Perform other duties as assigned.

ABOUT THE DEPARTMENT

The City’s Community Development Department is comprised of three Divisions:  Building & Safety, Planning and Housing.  The Planning Division is directly responsible for providing Staff support to the Planning Commission and for various activities including preparing updates and amendments to the General Plan; developing Ordinances for consideration by the Planning Commission and the City Council; administration of the California Environmental Quality Act; processing development applications; working on housing programs and administration and enforcement of the City’s Zoning and Property Maintenance Ordinances.

ABOUT THE CITY

The City of Dublin is located in eastern Alameda County, approximately 35 miles southeast of San Francisco.  The City was incorporated in 1982 with a population of 63,241 within 14.59 square miles.  Dublin’s strategic “crossroad” location at the intersection of Interstate 580 and 680 has made the City freeway close and conveniently accessible to the Bay Area with two BART stations.

COMMITMENT TO COMMUNITY SERVICE

The City of Dublin is continually striving to enhance the services provided to our customers.  The City organization is committed to creating a challenging and rewarding environment in which all employees representing the City are motivated to respond to the needs of the City’s customers.  In setting high standards for ourselves, we take pride in:

• Being a responsive and proactive City team, in touch with the changing needs and expectations of the Dublin community.
• Providing the highest level of quality service in all City programs and activities.
• Promoting a “can do” attitude using common sense along with technical/professional knowledge.
• Being committed to high professional standards.  A professional attitude encourages an objective approach to analyses of issues.
• Providing information and resources to our customers in a friendly and helpful manner.

FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5:00 pm, February 28, 2019; whichever occurs first.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the position of Information Technology Technician II. The current vacancy is a regular, benefitted and full-time position in the Information Technology Department, however the employment list that will be established from this recruitment may be utilized to fill future regular, temporary, and limited term vacancies in the City for the duration of the list.  The term length for limited term vacancies is not guaranteed but cannot exceed 36 months. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and to install and configure desktop computers and related peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a higher level supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of information technology.
• Personal computers, including hardware and software and related peripheral equipment.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Modern office equipment and procedures.
• Basic mathematical principles.
• English usage, spelling, grammar and punctuation.
• Customer service principles.
• Principles and techniques of a variety of desktop operating and data communications systems.
• Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
• Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.
• Project management methodologies.

Ability to:

• To perform personal computer hardware and software customer support duties.
• Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
• On a continuous basis, sit at a desk for long periods of time.  Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
• Learn help desk software and database use.
• Diagnose and repair or instruct users in resolving hardware and software problems.
• Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
• Maintain confidentiality as necessary.
• Work weekends, evenings or standby, as required.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Independently perform personal computer hardware and software customer support duties.
• Independently perform system installations, problem correction and repair of equipment.
• Explain department and City policies regarding use of computer and communications systems.
• Effectively troubleshoot, diagnose, and resolve hardware and software issues.

Experience and Training

Experience:

• Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.

AND

Training:

• An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education  from an accredited college or university.  Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

• Possession of a valid California driver’s license by date of appointment.
• Possession of Microsoft Certification is desirable.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-5, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have supporting and troubleshooting computer systems and operations, computer hardware and/or software?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5-6 Years
• 6+ Years

4. Please describe your experience supporting and troubleshooting computer systems and operations, computer hardware and/or software.

5. Please list your completed education from an accredited college or university. List the degree, major and institution. If you have not completed your degree, please attach your unofficial college transcripts in the attachment section of this application.  We will need to verify how many college units you have completed, if any.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5:00 pm, February 28, 2019; whichever occurs first.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the position of Information Technology Technician I. The current vacancy is a regular, benefitted and full-time position in the Information Technology Department, however the employment list that will be established from this recruitment may be utilized to fill future regular, temporary, and limited term vacancies in the City for the duration of the list.  The term length for limited term vacancies is not guaranteed but cannot exceed 36 months. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and to install and configure desktop computers and related peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from a higher level supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of information technology.
• Personal computers, including hardware and software and related peripheral equipment.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Modern office equipment and procedures.
• Basic mathematical principles.
• English usage, spelling, grammar and punctuation.
• Customer service principles.

Ability to:

• To perform personal computer hardware and software customer support duties.
• Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
• On a continuous basis, sit at a desk for long periods of time.  Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
• Learn help desk software and database use.
• Diagnose and repair or instruct users in resolving hardware and software problems.
• Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
• Maintain confidentiality as necessary.
• Work weekends, evenings or standby, as required.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training

Experience:

• No experience is required.

AND

Training:

• An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education  from an accredited college or university.  Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-5, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have supporting and troubleshooting computer systems and operations, computer hardware and/or software?

• Less than 1 year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4+ Years

4. Please describe your experience supporting and troubleshooting computer systems and operations, computer hardware and/or software.

5. Please list your completed education from an accredited college or university. List the degree, major and institution. If you have not completed your degree, please attach your unofficial college transcripts in the attachment section of this application.  We will need to verify how many college units you have completed, if any.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF URL BELOW.

First review of applications will be February 15th, however this position will remain open until filled.  Interested applicants are encouraged to apply early.

Under general supervision, assists in the planning, coordination, and implementation of the activities, operations, and duties in support of the District's information technology network; researches, installs, configures, and maintains all components of the data network infrastructure; implements new systems, programs, and hardware and software upgrades; implements, monitors, and maintains network security; coordinates assigned activities with other departments and outside agencies; provides highly technical and complex staff assistance to the Information Technology Manager; and performs related work as required.

Class Characteristics

This is a single-position class responsible for designing, planning, implementing, and maintaining the District’s computer network infrastructure, including hardware, operating systems, and desktop/network applications.  Responsibilities include maintaining network firewalls, routers, and switches, administering the e-mail system, and providing technical support to District staff.  Successful performance of the work requires extensive knowledge of information technology infrastructure, systems, operations, maintenance, and repair.  This class is distinguished from Information Technology Manager in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of information systems operations.

Examples of TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Researches, installs, configures, and maintains all network hardware and software, including switches, routers, and firewalls, for functionality and security.
2. Manages network architecture, including local area network (LAN) and wide area network (WAN) technologies.
3. Manages multiple servers, workstations, and terminals, ensuring proper integration of these components with existing system architecture.
4. Implements new systems, programs, and hardware and software upgrades; supports technical requirements of software for users; identifies, analyzes, and resolves software and network problems; researches and selects new software to improve internal information technology processes.
5. Conducts growth analysis and planning to prepare for and minimize costs of system expansion.
6. Designs, implements, and upgrades network architecture to accommodate growing communication requirements.
7. Maintains and troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
8. Troubleshoots network connectivity problems; monitors the performance of the network system; tracks possible problem areas affecting response time and prepares recommendations for correction of problems and improvement in performance.
9. Provides security authorization for application access and coordinates security maintenance on department computer systems with the Information Technology Manager and WAN administrators or technical support staff.
10. Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements; coordinates the work of outside consultants.
11. Represents the department at conferences on specialized topics and at meetings with appropriate vendors.
12. Coordinates special projects in support of District-wide functions.
13. Manages engine inspection reports for fire safety; posts data and reports to the SharePoint site.
14. Implements, monitors, and maintains network security; ensures proper user accessibility, including remote access through the virtual private network; oversees security procedures; configures and implements security policies; monitors logs for intrusion attempts; secures systems from internal and external threats.
15. Defines and implements network disaster recovery; ensures hardware, software, and information protection and file integrity; oversees backup procedures.
16. Develops and implements backup policies and procedures; performs system backups.
17. Develops, implements, maintains, and enforces policies and procedures for network administration.
18. Responds to inquiries from other computer support staff and from other departments.
19. Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements; works with District staff to maintain, revise, or improve the overall information technology operation.
20. Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks and guides; maintains logs, charts, diagrams, and testing data for the District’s data and voice network.
21. Performs other duties as assigned.

Please see the job description and announcement below.