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THE POSITION

The City of Dublin is seeking for an Information Systems Technician I to serve under the direction of the Information Systems Manager (ISM).  This is the entry-level class in the information services technical series that allows the Information Systems Technician I to develop computer and network skills, knowledge and abilities during the performance of basic hardware and software installations, City web site maintenance, GIS mapping, inventory upkeep,  and user support duties. 

EXAMPLES OF DUTIES

Network and Information Systems Support – Perform basic installations of cables, computer stations, and related communication equipment; maintain inventory of data processing equipment, supplies and materials; assist in long-term planning for City networking and information management systems.

Hardware Support – Assist IS Manager in installation of new equipment and equipment modifications or enhancements; equipment maintenance; configure equipment and install operating and applications software; analyze operating instructions and documentation; operate a variety of microcomputers and auxiliary equipment such as printers, scanners, and telecommunications equipment.

Technical Resource Support – Assist IS Manager in providing technical assistance and training to users (equipment and programs); assist staff on various applications which include but are not limited to Microsoft Office Suite; act as a resource for City staff on operation of computers and peripheral equipment; investigate and trace sources of error; log service requests and operating difficulties; run standard diagnostic programs to identify equipment and software problems; establish procedures related to office support, record keeping, media handling and related management information systems.

INTERNS

 
Marin Municipal Water District is a public utility providing water to 186,000 people located in a 147 square-mile area of Marin County. In operation since 1912, MMWD is the oldest municipal water district in California.

Salary: $18.25   per hour

Posted: July 18, 2019

Filing Deadline: Open Until Filled

The recruitment may be closed at any time

Description

We have two immediate internships available with the District in the areas of: Water Distribution and Water Treatment. Assignments are for a 40 hour week. Optional work schedules or reduced hours (i.e. part-time) may be considered on a case-by-case basis.  Duration of assignments is for up to six (6) months. Positions operate out of MMWD’s Corte Madera location (Water Distribution) and multiple locations in Marin County (Water Treatment).

The Positions

Distribution System Operator Intern: (1 position) Under the direct supervision of a certified water distribution operator, learn how to operate and maintain mechanical, electrical and control equipment. Perform inspections of mechanical and electrical equipment.  Assist operators in handling consumer calls.  Assist field personnel with confined space entries.  Learn the basics of a potable water distribution system.  Safety Boots required. Work hours are M-F 6:30 am to 3:00 pm.  This position is for up to a six (6) month duration at the Corte Madera location. 

Desired Background: Must be 18 years old or older.

Candidate must have current or recent enrollment in one of the following college level courses of study:

▪ Drinking Water Treatment or Distribution   ▪ Wastewater Treatment   ▪ Environmental Science   ▪ Biology   ▪ Chemistry Candidate should possess genuine interest in a career in the waterworks field. Must be detail oriented, possess good problem solving skills, ability to effectively communicate verbally and in writing, and the ability to lift 50 pounds.

Water Treatment Plant Intern: (1 position) Under the direct supervision of a qualified and licensed Water Treatment Plant Operator, assist with the operation and maintenance of one of three different drinking water facilities. The candidate will be exposed to surface water treatment plant processes, chemical dosing, industry standard calculations, water quality laboratory tests, the operation and maintenance of analyzers and ground water quality verification. Safety Boots required. Work hours are M – F 7:00am-3:30pm at one of three different facilities: San Geronimo Water Treatment Plant in Woodacre; Bon Tempe Water Treatment Plant in Fairfax; Ignacio Water Quality Station in Novato. Optional work schedules may be considered on a case-by-case basis. This position is for up to a six (6) month duration. 

Desired Background: Must be 18 years old or older.

Candidate must have current or recent enrollment in one of the following college level courses of study:

▪ Drinking Water Treatment ▪ Wastewater Treatment ▪ Environmental Science ▪ Biology  ▪ Chemistry

Candidate should possess a genuine interest in a career in the water treatment field. Must be detail oriented, possess good problem solving skills, ability to effectively communicate verbally and in writing, as well as have the ability to lift 50 pounds. Candidate should have a working knowledge of Microsoft Windows and Microsoft Office.

Due to the driving requirements of some positions, a DMV  driving history may be required if applicant moves forward in the process.  Must be 18 years old or older to apply for these internship opportunities. 

TO APPLY

Must be 18 years old or older to apply for these internship opportunities.

THIS RECRUITMENT MAY CLOSE AT ANY TIME.  APPLY IMMEDIATELY FOR CONSIDERATION.

To be considered for a position, the following documents must be submitted as part of your application.

1. MMWD Application
2. Supplemental Application

Selection process

Complete the application in full. Be sure to indicate dates of employment, hours worked, and describe your duties. You may attach a resume but does not substitute for any part of the application or supplemental questionnaire. Initial screening of your qualifications is based solely on the application documents received by the District. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process.

These positions are temporary, seasonal, hourly, and non-exempt, and individuals hired in this position can be terminated at any time, with or without cause, and with or without notice, at the option of either the District or employee.                

The City of San José is recruiting for a Information Systems Analyst in the Public Works Department. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight and technical project management.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever changing business, as well as an ever changing technical environment.

The ideal candidate must be able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential to this position.

Duties may include but are not limited to:

§ Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications

§  Provide technical leadership and supervise desktop support engineers and technicians

§  Perform hands-on system/application configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations

§  Develop technical guidelines to a governance framework to ensure best practices and security

§  Lead in the implementation of projects to completion

§  Coordinate IT service needs with departments

§ Manage Department’s Technology Assets including tracking, replacement, and surplus of equipment

§ Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks

§  Employee work plans and performance appraisals

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and hands-on experience:

§  Experience developing 5-year technology roadmap for department, funding support, and ensure the team is meeting and exceeding performance expectations as defined through metrics and benchmarks.

§  Hands-on experience managing and supporting technologies such as:

o   Virtual Desktop Infrastructure (VDI)

o   Mobile Device Management (MDM)

o   Experience in building and deploying Windows 10 images and/or provisioning virtual machines.

o   Microsoft Windows 10 and 2012/2016 Server

o   Desktop deployment: Building images and/or provisioning virtual machines.

o   System admin tools (e.g. Event Viewer, MDT, USMT, PDQ, vCenter, vMotion, etc.)

o   Networking: DHCP, DNS, subnets, gateways, etc.

o   User account admin: Microsoft Windows Active Directory GPOs

o   Applications: Office 365 Suite, IE/Edge, etc.

o   Security:  Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Troubleshooting: reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Security Management such as antivirus and patch management for desktop and servers

o   Experience managing, configuring, deploying and troubleshooting client devices including desktops, laptops, thin clients (Dell Wyse) and tablets/mobile devices (Surface Pro, iPad, iPhone, Android)

o   Experience managing Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Experience with managing and troubleshooting Windows OS and applications (Windows 7/10, Office 365 Suite, IE/Edge, etc.)

o   Working knowledge of VMware VDI deployment and Airwatch/InTune mobile device management

o   Experience writing technical documentation

o   Implementation of agile methodology towards daily task management

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; provides motivational support;  create work assignments that empower staff with decision-making responsibilities and are balanced with realistic priorities, skills and maximum benefit to the organization.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Sanitary Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The Watershed Protection Division of the Environmental Services Department is currently recruiting for a Sanitary Engineer in the Environmental Engineering section of the Pretreatment Program.  This recruitment may also be used to fill future positions within other sections and divisions in the Environmental Services Department. 

The Watershed Protection Division provides services that support the City’s efforts to protect water quality in local creeks and in the Bay.  These services are integral to the City’s management of both wastewater and stormwater.  The Watershed Protection Division is comprised of more than 100 employees with four key functions: Stormwater Management, Environmental Enforcement, Industrial Pretreatment, and Laboratory Services.

The Pretreatment Program consists of the Source Control and Environmental Engineering sections and is responsible for implementing the federal- and state-mandated pretreatment program for industrial discharges to the San José-Santa Clara Regional Wastewater Facility.  The program is required by the Facility’s NPDES permit and is aimed at ensuring that certain dischargers have adequate treatment prior to the discharge of industrial wastewater to the sanitary sewer in order to protect water quality and the integrity of the wastewater collection and treatment systems.  On an annual basis, the Pretreatment Program inspects approximately 350 businesses, collects more than 1,900 water quality samples, and reviews more than 900 self-monitoring reports.  This group also permits and conducts inspections of newly regulated facilities such as dental offices.

Sanitary Engineers are responsible for evaluating industrial and commercial facilities for compliance with federal, state, and local pretreatment requirements; writing and issuing Industrial Wastewater Discharge Permits; conducting plan check reviews of industrial, commercial facilities and performing specialized environmental engineering studies in support the Pretreatment Program, the Watershed Enforcement Program, and the Regional Wastewater Facility.

Typical work activities and duties include:

-       Managing the elements necessary for compliance with federal, state, and local codes and regulations including.

-       Determining applicable regulations for industrial and commercial processes and operations         

-       Developing, processing, and managing Industrial Wastewater Discharge Permits 

-       Reviewing compliance with permit conditions

-       Reviewing plans to determine if a permit is required

-       Operating a city vehicle to conduct inspections at industrial and commercial facilities to verify permit requirements

-       Understanding and interpreting complex regulations related to industrial waste pollution control principles

-       Performing specialized watershed studies, research, or analysis in support of the Facility’s NPDES permit or other regulatory requirements

-       Utilizing complex database systems, particularly as a management tool and for data retrieval and analysis.

-       Incumbents in this position are responsible for conducting site inspections to prepare industrial discharge permits or conduct other studies. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

BUILDING PLANS EXAMINER II

SALARY:                                              $4910.15 to $6909.06 monthly (26 pay periods annually)

FINAL FILING DATE:                       Open Until Filled, with the first cutoff being Thursday, July 25, 2019.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Building Plans Examiner II in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform duties related to reviewing and approving building construction plans ensuring compliance with pertinent codes and ordinances; and to provide assistance to the public with respect to permit process, code application, and code interpretation

DISTINGUISHING CHARACTERISTICS

This is the full journey level class in the Building Plans Examiner series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned supervisor and may receive technical and functional supervision from the Building Inspection Supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Examine construction documents for proposed structures for completeness and conformity with all codes and ordinances including structural, mechanical, electrical and energy calculations, safety and health features, use of material, placements in the property, and setbacks.
• Correct detected defects or inadequacies; by requiring that corrections be made to meet the requirements of pertinent City codes.
• Assist building permit applicants in completing applications; assist other departments and the public with researching and finding requested construction documents; research and answer questions at front counter and via phone and email.
• Determine plan examination, permit and other fees and valuation on plans submitted.
• Explain disapprovals or modification recommendations to applicants for permits.
• Confer with architects, engineers, contractors, owners and the general public on proposed projects to resolve problems.
• Coordinate with other departments on project requirements.
• Make field investigations of structural problems, covering failures, instability, proper installation of unusual designs, materials or equipment, and other unsafe conditions; prepare reports and make recommendations on solutions.
• Develop informational handouts/checklists related to plan check requirements for public distribution.
• Build and maintain positive working relationships with co-workers, other City employees, and the public, using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

In addition to the qualifications of Plans Examiner I:

Knowledge of:

• Principles and techniques of building plan examination work.
• Principles of structural design and engineering mathematics.
• Accepted safety standards and methods of building construction for commercial, industrial, and residential buildings.
• Research methods and sources of information related to building code enforcement.

Ability to:

• Apply technical knowledge and follow proper examination techniques.
• Detect deviations from plans, regulations, and standard construction practices.
• Read and interpret complex building plans, specifications, and building codes.
• Advise on requirements for residential, commercial, and industrial buildings.
• Provide technical assistance to other building examination staff in assigned area of specialization.
• Enforce necessary regulations with firmness and tact.
• Determine whether construction systems conform to City code requirements.

EXPERIENCE AND TRAINING

Experience:

• Two years of increasingly responsible building plan examination experience similar to that of a Building Plans Examiner I with the City of Roseville, which includes at least one (1) year as an I.C.C. certified Building Plans Examiner.

Training:

• Completion of thirty units from an accredited college or university with major course work in engineering, architecture or a related field. (Note: An additional one (1) year of experience performing as an I.C.C. certified Building Plans Examiner can substitute for the thirty units from an accredited college or university.)

License or Certificate:

• Possession of a valid California driver's license by the date of appointment.
• Possession of a valid I.C.C. certificate as a Building Plans Examiner by the date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have performing plan checks on residential and commercial projects?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5+ Years

4. Please provide a detailed list of your certifications by the International Code Council (I.C.C.) and the International Association of Plumbing and Mechanical Officials (I.A.P.M.O.) as well as any California Specific Certifications you may hold. Please list the certification, year obtained and expiration date.

5. Please detail your experience in performing plan review on one and two family dwelling projects.

6. Please detail your experience in performing plan review for commercial projects.

7. On a typical Patio cover plan review please describe two structural details that are needed for plan approval and permit issuance.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

Midpeninsula Regional Open Space District is seeking an experienced and highly motivated Data Administrator with a solid background in database management and information systems. This position is responsible for the design, configuration, troubleshooting, maintenance, and monitoring of Midpen’s databases as well as enterprise application deployment. The Data Administrator resides in the Information Systems and Technology (IST) Department and reports directly to the IST Manager. The IST Department is responsible for all Midpen-related IT and GIS services. 

About the District: The District manages a regional greenbelt system in the Santa Cruz Mountain region comprised of over 63,000 acres of land in 26 open space preserves, protected for public enjoyment and recreation. The District is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  It is an exciting time to be part of the District’s team!  If you are looking for a challenging opportunity to contribute to the legacy of open space preservation and recreation, we invite you to apply for this position.  To learn more about the District, visit our website, OpenSpace.org, and view our “Working for Midpen” video on our Jobs page.

About the Position:  The Data Administrator works on a wide variety of projects, from serving as a technical advisor for enterprise applications development and deployment, to ensuring optimal database performance and data integrity. This position is a technical leader and subject matter expert in database administration, including designing, troubleshooting, maintaining, and securing databases, as well as managing ETL tasks and building interfaces between enterprise databases. In addition, this position will work on Midpen’s enterprise information systems, serving as a technical advisor on operational requirements needed for enterprise application development, deployments, and integration across multiple platforms. Advanced knowledge of SQL Server, database backup and security, Python, ETL procedures, and enterprise systems is highly desirable. Experience with ArcGIS Server and SharePoint is also desirable. For more information, see the Job Description on the District’s website.

Work Environment:  This position will operate in Information Systems and Technology Department at the District’s administrative office in Los Altos, California. 

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:  

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and seven (7) years of progressively responsible experience in database management which includes logical and physical database administration; integration; business intelligence, analytics, and report scripting; and/or data quality and integrity.   

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

Benefits:   The Open Space District provides an excellent benefits package including health, life & disability insurance as well as CalPERS pension. Please see the Benefits page of the District website for details.

How to Apply:  Apply online at the public sector job board, CalOpps.org.

Application deadline: August 16, 2019 at 5:00 p.m.

The following four (4) application items are required and constitute a complete application:

(1) A fully completed CalOpps employment application

(2) Supplemental question responses

(3) Cover Letter

(4) Resume

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

Recruitment Timeline: We recommend applicants be available on the following dates for panel interviews (we are unable to accommodate vacation schedules):

First Interview: August 27, 2019

Final Interview/Written Exercise at our office in Los Altos: September 5, 2019

Estimated Start Date: Late September or Early October

Applicants with disabilities may request reasonable accommodation

by contacting the Human Resources department at (650) 691-1200.

Put your passion for Open Space to work!

The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

San Mateo County Health is seeking a highly qualified

IT Business Analyst II - Limited Term 
for their Health IT Division.

To view the online brochure for this recruitment please follow this link:
https://jobs.smcgov.org/BA-II

The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.

 
IS Business Analyst II is the journey-level class in the IS Business Analyst series and is responsible for serving as a liaison between system users and information technology staff, vendors, and service providers.  Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.  

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
 
Information for current county employees: Current and regular County of San Mateo Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

The Department is recruiting to fill multiple Associate Construction Inspector vacancies in the Engineering Services Division. These vacancies are assigned to the Construction Management Services and Materials Testing Laboratory sections.

The Associate Construction Inspectors assigned to the Construction Management Services-Capital Program section are responsible for technical inspection services to ensure compliance with City and State Standards and Specifications. Typical duties include, but are not limited to the following:

• Inspects methods and materials used in the construction of streets, alleys, sidewalks, curbs, gutters, storm drains, catch basins, driveways, approaches, culverts, sewers, and landscaping for compliance with plans; reviews and interprets construction plans and specifications.
• Inspects actual field construction from rough grading to finished paving of streets, including installation of storm and sanitary sewer systems, concrete structures, utility installations, street lights, and traffic signal systems.
• Schedules final inspections and recommends acceptance of projects.
• Determines the acceptability of materials, especially when there is a question of inferior quality, including researching and reviewing records, logs, and data of various kinds.
• Ensures conformance to OSHA safety regulations, including shoring of trenches, proper use of equipment and machines, and adequate public traffic control.
• Employees may be required to lift test equipment, tools and construction materials with the use of proper equipment. 

The Associate Construction Inspector assigned to the Materials Testing Lab (MTL) is responsible coordinating, supervising, and performing materials sampling and testing of various construction materials to ensure compliance with City and State Standards and Specifications. Under the supervision of a Senior Construction Engineer or Associate Civil Engineer, this candidate will perform the key responsibilities listed below. Typical duties include, but are not limited to the following:

• Performs complex materials sampling or testing conforming to stringent test procedures established by ASTM, CALTRANS or AASHTO.
• Performs field compaction tests on native soil, base rock, treated bases, and asphalt pavements using nuclear gauges.
• Samples Hot Mix Asphalt and the asphalt plant or at the job site and transports to lab for testing.
• Fabricates concrete test cylinders (or beams) at the job site and carefully transports to lab for moisture curing.
• Monitors and tests placement of Lime and Cement Treated bases at the job site.
• Schedules and assigns field testing, sampling and inspection tasks using Laboratory Management System database.
• Completes and reviews material test reports for completeness and accuracy prior to supervisors review.
• Participates in AASHTO Materials Reference Laboratory (AMRL) and Concrete Cement Reference Laboratory (CCRL) Proficiency Sample Programs.
• Review plans and specifications to determine proper testing requirements and standards.
• Plan, assign, and supervise the work performed by, Engineering Technicians, Student Interns, Trainees and other assigned personnel.
• Employees may be exposed to chemicals, moving vehicular traffic, and may be required to lift test equipment, tools and construction materials with the use of proper equipment.

The Associate Construction Inspector assigned to the Construction Management Services-Development Services inspection group are responsible for technical inspection services to ensure compliance with City and State Standards and Specifications. Typical duties include, but are not limited to the following:

• Inspects methods and materials used in the construction of streets, alleys, sidewalks, curbs, gutters, storm drains, catch basins, driveways, approaches, culverts, sewers, Storm Drain Treatment Control Measures (TCM'S) and landscaping for compliance with plans; reviews and interprets construction plans and specifications.
• Inspects actual field construction from rough grading to finished paving of streets, including installation of storm and sanitary sewer systems, concrete structures, utility installations, street lights, and signal systems.
• Schedules final inspections and recommends acceptance of projects.
• Determines the acceptability of materials, especially when there is a question of inferior quality, including researching and reviewing records, logs, and data of various kinds.
• Ensures conformance to OSHA safety regulations, including shoring of trenches, proper use of equipment and machines, and adequate public traffic control.
• Employees may be required to lift test equipment, tools and construction materials with the use of proper equipment.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The Administrative Services Division provides key support to fiscal & accounting, employee services, budget & fund management, information technology, and clerical services. This position belongs to the ESD Information Technology team (ESD IT) that is responsible for providing technology support to ESD and it reports to one of two application managers. This position includes, among other duties, supporting technology systems for an illegal dumping inspection system and a world-class Wastewater Laboratory. The primary work site for this position is the Regional Wastewater Facility at Los Esteros Road.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Systems Application Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

This is the entry level class in the Systems Applications Programmer series. An employee of this class performs systems applications programming analytical work of routine difficulty.

The ESD Systems Applications Programmer will be responsible for reviewing and analyzing program change requests for completeness and compatibility with supported systems. They will prepare detailed documentation and operating instructions of fully operational programs, convert program specification requirements of limited scope into computer programs, and confer with operating department users, superiors, and other technical personnel in resolving problems encountered in the support of programs. They will extract and analyze data from systems and present reports to end-users and management. They will perform basic end-user customer support and training for applications.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.