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Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The Community Programs Administrator is part of the City’s Housing Department and is assigned to the Residential Development Team. The Residential Development Team focuses on the City’s production and preservation of affordable housing properties in the City of San José. This position reports to the Senior Development Officer.

The Community Programs Administrator will engage in a variety of activities designed to work with neighborhood leaders, law enforcement, and local government to hold property owners accountable for the upkeep and compliance of their affordably subsidized properties. Affordable housing developments serve a racially, ethnically, and diverse low-income population.  More recently, the Department has focused on providing housing for formally homeless individuals and families. Maintaining the safety and upkeep of affordable housing developments that serve our most vulnerable residents is critical to supporting our residents to thrive.

To maintain the well-being of the community, this position will collaborate with multiple nonprofit partners, corporations, governmental organizations, contractors, neighborhood groups, and City staff. The Community Programs Administrator will lead and assist in the creation of reasonable action plans with landlords to commit to improve the physical and social conditions in their properties and care for the neighborhood. This position on the Residential Development Team will be responsible for the full coordination of all resources related to conducting long term solutions on challenging, affordable properties in the City of San José.

This position includes the following duties and responsibilities:

• Engage in partnerships with various entities, including Owner/Property manager, United Neighborhoods of Santa Clara County, Santa Clara County District Attorney’s Office, Law Foundation of Silicon Valley, Tenant Associations;

• Coordinate an internal response which may include Code Enforcement, Police Department, Gang Prevention Program, Project Hope;

• Mobilize and support the creation of a Response Plan resulting in outcomes to bring needed tenant services, eliminates blight, reduces crime, improves the environment, and strengthens the neighborhoods;

• Facilitate monthly meetings with multiple stakeholders and groups that are diverse in age, ethnicity, class, sexual identity, educational background, race and language abilities, to advance the Response Plan, resolve issues including competing outcomes, sensitive situations, and conflicts;

• Understand the diverse perspectives of stakeholders and work to resolve differences;

• Assist racially, ethnically diverse low-income tenants in facilitating communication and resolutions with absentee landlords/property managers in affordable properties;

• Facilitate collaboration and coordination ensuring that all resources are in place for long-term solutions for issues in affordable properties;

• Assist the City’s Asset Management Team with problematic issues in properties that have recorded affordability restrictions;

• Attend neighborhood and community meetings as needed;

• Draft City Council memorandums;

• Assist in compiling data for reporting purpose; and

• Other related duties as assigned.

The position requires someone who can coordinate effectively with racially and ethnically diverse staff from other departments, nonprofits, and outside agencies, work well both independently and as part of a team, and have excellent written and oral communication skills. The ideal candidate will possess the ability to work some nights and weekends as needed. Fluency in a foreign language, such as Spanish or Vietnamese, is desirable. The selected candidate will work both in the office and in the field and may be exposed to wet, hot, cold and hazardous working conditions. On occasion the incumbent may be required to lift objects that weigh up to 15 pounds.

COVID-19 Remote Work

Please be aware that as a result of the COVID-19 pandemic, this position will most likely be expected to work remotely most of the time.  If this is required, the position will be assigned a laptop by the City with all software access required to perform the assigned duties.  The Community Programs Administrator will be required to have/provide their own internet connectivity and other requirements as specified in the City’s Remote Access Policy to fully perform their duties remotely in accordance with the City’s Policy Manual, Section 1.7.3 Remote Access, at https://www.sanjoseca.gov/your-government/city-manager/employee-relations/city-policy-manual.

The City of Rocklin is looking for a Housing Specialist for the  Community Development Department to provide responsible professional and technical assistance in the development, administration, and implementation of assigned housing programs. The incumbent will perform a variety of professional and technical tasks relative to the assigned areas of responsibility. This includes existing home loans and affordability covenants, housing rehabilitation activities, coordination and reporting  of Community Development Block Grant (CDBG) funded-projects, qualifying low income loan applications to determine eligibility and grant contract administrations of federal and state housing programs, along with other ongoing general planning associated with Long-Range Planning and Housing.

DESCRIPTION/RESPONSIBILITIES:

     Under direction of the Housing Department Director, provides duties of an Assistant to the Director in the areas of policy, systems implementation, cross-divisional project management, and reporting to stakeholders. Specific duties and tasks include, but are not limited to:

     * Coordinates projects and special studies assigned by the Director;

     * Works closely with the Housing Department’s Leadership Team to facilitate and streamline administrative processes and the development of new policies;

     * Reviews departmental procedures and develops appropriate modifications for approval, including the department’s policies and procedures;

     * Develops and recommends new and revised procedures that influence departmental operations and impact;

     * Oversees department deadlines, coordinating cross-divisional assignments that involve department leadership;

     * May supervise administrative support staff with the goal of providing assistance to the Department’s Leadership Team and administrative operations;

     * Provides research, guidance, and communications related to city, State, and regional policy initiatives regarding housing as it relates to the mission and initiatives of the Housing Department;

     * Represents the Housing Department in developing, negotiating, and maintaining key partnerships to advance the mission and initiatives of the Housing Department;

     * Manages the development of department reports and communications to internal and external stakeholders from diverse racially, ethnically, and socioeconomically backgrounds; and

     * Drafts City Council memorandums.

     This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

     Selection Process

     The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions.

     Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

     You will be prompted to answer the following job-specific questions during the online application process.

     1. How do you meet the minimum qualifications for the position of Assistant to the Director?

     a.     I have a Bachelor’s degree from an accredited college or university in business or public administration, urban planning, social work, education, public health, sociology, psychology or a closely related field.

     b.     I have five (5) years of increasingly responsible experience in public or nonprofit administration/management with experience related to this program assignment, including one (1) year of experience at the level that is equivalent to Sr. Analyst or higher.

     c.     I do not possess the minimum qualifications for this position.

     2. If you have five (5) years of increasingly responsible experience in public or business administration/ management, including one (1) year of experience at the level equivalent to that of Senior Analyst or higher, please describe your experience that demonstrates knowledge of and experience with applicable professional/technical principles and practices working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Include the number of years and the scope of your experience.

     3. Describe your experience with data analyses and how you have used this information to implement new systems/procedures or to recommend systems modifications and improvements.

     4. Describe your experience in policy development, including at least one example, and how you worked with multiple diverse stakeholders to craft and implement a policy or significant procedure, as well as the resulting impact. Describe your efforts to ensure diverse stakeholders were engaged in the process.

     5. Describe your project management experience, specifically the types of tools you have used, projects delivered, and the outcome or impact of these projects. 

     You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

Tri-City is actively recruiting to fill one vacancy for the position of Information Technology (IT) Specialist I within our IT Department.  Under supervision, the IT Specialist I will provide first level IT support to end users.  The IT Specialist I will report to the IT Project and Service Desk Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide direct, first-level support to users across the Agency and provide support to help desk/service requests.

• Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.

• Set up audio/visual equipment, webinars, videoconferences, etc.

• Support the IT department and the Agency by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.

• Identifies issues with new hardware or software and works with users or on the back end of servers to quickly resolve those issues and prevent delays.

• Prepare reports on hardware and software issues; Install, configure and maintain software and hardware systems; Assist in development and enhancement of IT systems.

• Analyze system issues and provide resolutions;

• Assist in maintaining Agency’s asset inventory database and other databases and reports;

• Maintain information security throughout the Agency.

• Set up antivirus programs at work stations, implement policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized access.

• Maintain confidentiality and security of company documents and clients.

• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.

• Ensure that all access and distribution to protected health information is in compliance with federal, state, and agency regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and The Health Information Technology for Economic and Clinical Health Act, Public Law 111-005 (“HITECH Act”); and other duties as assigned.

AFTER SCHOOL COMMUNITY SERVICES ASSISTANT (ASCSA) I & II

ASCSA I: $13.39 - $16.28/hr.

ASCSA II: $14.60 - $17.75/hr.

Multiple Positions Open (part-time, at-will, no benefits)

Also hiring Substitute ASCSA I staff available a minimum of 3 days a week.

DEFINITION: Under supervision, staff will perform duties in our After School Program consisting of an educational, enrichment and recreational environment. Work schedule will NOT exceed 28 hours per week; schedule is generally 11am – 6pm (varies from site to site), Monday through Friday and may include evenings, weekends, and holidays.

Qualified applicants will be invited to test or asked to provide official documentation to verify they meet the educational requirements.

DESIRED EXPERIENCE FOR ASCSA I:

• A minimum of six (6) months organized recreation, school aged child care, or teaching.
• Ability to successfully lead a group of 20 or more students in both an educational and recreational setting.
• Knowledge of positive behavior guidance techniques and the ability to use them appropriately.
• Ability to create a fun and engaging educational environment for elementary and middle school aged youth.

DESIRED EXPERIENCE FOR ASCSA II:

• A minimum of one (1) year organized recreation, child care, or teaching.
• Ability to successfully lead a group of 20 or more students in both an educational and recreational setting.
• Knowledge of positive behavior guidance techniques and the ability to use them appropriately.
• Ability to create a fun and engaging educational environment for elementary and middle school aged youth

ESSENTIAL FUNCTIONS: The incumbent must have the ability to:

• Work with students in reading, spelling, mathematics, and other subjects, assist with computer skills: Assist in supervising and organizing recreation activities; distribute, monitor, and maintain equipment/supplies.
• Assist in monitoring program compliance with laws, rules, and regulations; Supervise children/participants at park site or facility; lead group activities; Recommend and/or assist in the implementation of goals and objectives; implement policies and procedures.
• Provide information and referrals to program participants, school officials and community groups regarding program being offered; operate a computer and related software; communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

WORKING CONDITIONS: Position requires prolonged standing, sitting, walking on level or unleveled and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. Incumbents may be required to lift, carry and/or push objects weighing 25 pounds or more. This position requires near and far vision for reading written documents and in the observation of participants during activities. Acute hearing is also required in providing customer service to public and /or assistance in facility, classroom, or outdoors.

EXPERIENCE AND TRAINING:  In addition to the required minimum experience, all positions must have knowledge of teaching curriculum or learning based programs.  EDUCATION: Completion of 12th grade or equivalent; ALSO 2 or 4 year degree from an accredited college OR completion of two (2) years of higher education (48 semester/72 quarter units) OR completion of FUSD Paraprofessional testing. LICENSES AND/OR CERTIFICATIONS: Possession of, or ability to obtain CPR and basic first aid certifications within sixty (60) days of hire are required. A valid CA driver’s license may be required for certain positions. Candidates must be age 18 or older.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Enterprise Technology Manager classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The City of San José, Information Technology Department is seeking an Enterprise Resource Planning (ERP) & Business Applications Manager responsible for delivering technology supporting Human Resources, Enterprise Financials, Forecast & Budgeting, Revenue Management, Recruitment, Expense Management, and Payroll business functions.

The ideal candidate will possess excellent technical and system design skills and must be able to effectively turn complex business requirements into a product roadmap and deliver scalable and secure application solutions. The preferred candidate will have strong development and management skills with hands-on experience implementing ERP systems and be able to write code if necessary. Project management skills such as creating and managing project plans, resource allocation, and functional / technical design reviews is required.

Responsibilities:

• Owns management of all aspects of system design and coding, including coordination and tracking of all development activities, status and issues.

• Owns the product vision, strategy, and roadmap for ERP and Cloud applications by collaborating with product owners, stakeholders, and developers.

• Recommends modernization and upgrades of existing business solutions and works closely with functional leads on process re-engineering efforts through presentations and demonstrations.

• Establishes and institutionalizes formal development methodologies, processes, procedures and tools across projects. Ensures all development projects follow standardized procedures.

• Creates/ reviews functional specifications with business users and recommends system designs that can be developed and deployed quickly. Reviews technical specifications with developers to ensure application design meets functional requirements and provides leadership to developers.

• Collaborates on planning, forecasting and resource management for multiple concurrent projects. Manages vendor technology relationships where external services or package solutions are leveraged.

• As a member of the team supporting mission critical applications, be available to respond to all system problems on a 24-hours per day 7-day per week basis

• Ability to multi-tasking and work prioritization is a must for this candidate.

• Works with team members to develop skills and deliver state-of-the-art solutions

• Defines and delivers solutions using PeopleSoft 9.2, Cayenta, Hyperion, and other peripheral applications as needed by business.

• Responsible for on-time month-end, quarter-end, and year-end financial close processes.

• Responsible for on-time and flawless execution of payroll processes on bi-weekly frequency.

• Responsible for hub-and-spoke data warehouse model for enterprise data exchanges and reporting

• Oversees governance and project management activities for the ERP and Business Applications space to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.

If you are looking for an exciting opportunity, passionate about making a difference with civic tech through ERP solutions and have an excellent record of leading essential business-technical programs, this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following desirable competencies, as demonstrated in past and current employment history:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• 5 or more years of experience architecting and implementing a vision, strategy and roadmap for ERP and other business applications serving Human Resources, Financials, Forecast and Budgeting, Payroll, Recruitment, and other business functions.

• Advanced knowledge and experience managing Enterprise ERP applications such as PeopleSoft, Oracle, and/or Workday.

• Deep technical and architectural understanding of administration and functional capabilities of Human Resources, Payroll, Financial Systems, Forecasting and Budgeting, and other business applications.

• Proven ability to lead business solutions projects to successful conclusion with diverse teams to effectively achieve scalable, secure, and efficient business solutions.

• Establish excellent relationship management and strategic planning skills to work with functional leads and stakeholders to develop product roadmaps and plans.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Vision/ Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

PSE III – Community Outreach Advocate

OPEN UNTIL FILLED

SALARY RANGE:
$21.88 Per Hour

FINAL FILING DATE:
A complete application packet must be received in the Glenn County Personnel Department.

THE POSITION
The PSE III- Community Outreach Advocate position at the Glenn County Community Action Department works under the general direction from professional, supervisory, or management staff, and does not exercise supervision over staff. The position provides community outreach advocacy services, performs prevention and outreach for at-risk populations; prepares and presents health education materials; and performs related duties as assigned. This position is at-will, temporary, part-time and is scheduled for up to twenty-five (25) hours per week. This recruitment may be used to establish a list to fill future vacancies for the next six (6) months.

TRAINING AND EXPERIENCE
Experience:        

Two (2) years of clerical or technical experience in behavioral health, public health, or social services environment
        

Training:        

Equivalent to an Associate’s Degree or 60 units from an accredited college or university in Behavioral Health, Health Education, Social Work, Social Services, Drug and Alcohol or addiction counseling, or related field

Application forms may be completed on CalOpps.org or obtained from and returned to:
GLENN COUNTY PERSONNEL DEPARTMENT
525 W. Sycamore Street
Willows, CA  95988
Telephone (530) 934-6451 – Fax (530) 934-6452
TDD – No Voice (530) 934-6444
Website: www.countyofglenn.net

For a complete job description, please visit the Glenn County Personnel Department
AN EQUAL OPPORTUNITY EMPLOYER: All applicants receive consideration for employment without regard to age, ancestry, color, marital status, national origin, political affiliation, race, religion, sex or other non-merit factors (except as limited by law, or bona-fide occupational qualifications). The County has a policy prohibiting discrimination against qualified individuals with disabilities.

TRANSPORTATION SPECIALIST

(Senior Citizen Van Driver)

$14.64 - $17.80/hr., Part-time, No Benefits

DEFINITION:  Under supervision, drives the City’s 7-15 passenger van(s) and provides responsible, safe transport for senior citizens and the physically disabled.  Schedule may include evenings, holidays and weekends; work schedule will not exceed 28 hours per week.

LICENSES/CERTIFICATIONS:  All applicants MUST attach proof of Class B Driver’s License with passenger endorsement at the time you submit your employment application.

ESSENTIAL FUNCTIONS:  The employee must have the ability to:

• Transport seniors and disabled community members to and from appointments.
• Have the ability to operate a wheelchair lift including correctly loading the passenger onto the wheelchair lift and effectively securing the individual to the vehicle using the appropriate tie downs; assist passengers entering and exiting the vehicle; keep daily records and logs for attendance, mileage and maintenance concerns.
• Complete a thorough pre-trip and post trip inspection of the transportation vehicle on a daily basis.
• Maintain a punctual schedule of picking up seniors for their appointments to ensure a high quality of service.
• Maintain vans, including weekly wash, motor pool inspection, weekly inventory of emergency supplies, and securing the vehicles in the City yard at the end of the night; Contact immediate supervisor and motor pool supervisors when mechanical failures arise.
• Ensure the safety of the community including passengers and personal care attendants as well as other drivers and pedestrians throughout the City.
• Ensure all passengers are safely seat belted in and that safety precautions are adhered to at all times.
• Answer phones and interact with the public in a professional and courteous manner at all times.
• Navigate the City of Fontana efficiently including adhering to speed limits and follow all traffic laws.
• Follow appropriate cash handling procedures including writing out a receipt for all customers that pay for a ride at their pick up time; Complete a daily transportation log which includes establishing the pickup times for the route’s passengers.
• Double check the day’s schedule and follow up with the transportation office to ensure that all passengers have returned home safely either through the senior services transportation vehicles or on their own accord.
• Operate a computer and related software.
• Establish and maintain cooperative-working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

EXPERIENCE AND TRAINING GUIDELINES:  A combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  The employee must have the knowledge of Bus/Van operation, effective safety precautions, and first aid techniques.

EXPERIENCE: Successful candidate will have a valid Class B California Driver’s License with passenger endorsement, a good driving record, and some bus/van driving experience. 

WORKING CONDITIONS:  This position requires prolonged sitting, reaching, twisting, turning, grasping, making repetitive hand movements and occasional walking on level, unleveled, and slippery surfaces, bending/stooping, and crouching in the performance of daily duties.  May be required to lift, carry and/or push object weighing 10 pounds or more.  May work in all weather conditions and be subject to vibrations when holding onto steering wheel, work around moving traffic and often works with constant interruptions.  The employee must have good vision and hearing abilities.

OPEN UNTIL FILLED:  Apply by March 2, 2020 for first consideration

THE POSITION:

The Library and Recreation Department (Child Care Division) is recruiting for a full-time Child Care Instructor II position in their Preschool Programming at Parkside Preschool.  Under the supervision of the Child Care Center Director, this position will provide developmental care and supervision to children enrolled in the childcare program; implement age appropriate curriculum for children; establish and maintain supportive relationships with children and parents; and other related duties as assigned.

This position performs the following essential job duties:      

• Plan, implement and supervise developmental preschool programs.
• Develop age-appropriate curriculum and activities to stimulate children’s cognitive skills, abilities and development.
• Evaluate needs of children, staff and site in order to maintain a safe and healthy environment for children and staff.
• Supervise the activities of children and records observations of children’s behavior and activities; monitor behavioral patterns and develops assessment and profiles.
• Schedule parent conferences to discuss children’s development and concerns; work with family to devise learning and development strategies as necessary.
• Maintain accurate attendance and enrollment records; maintain appropriate confidential records.
• Supervise and coordinate the work of subordinate childcare staff.
• Monitor and order classroom supplies and materials as needed.

To be eligible for this position you must have knowledge of: 

• Early Childhood Development
• Curriculum models such as CLASS and Pyramid training
• Classroom management techniques
• Appropriate disciplinary techniques
• Oral and written communication skills
• Group leadership and teaching skills

To be eligible for this position you must possess the ability to:

• Plan and implement curriculum based on principles of Child Development.
• Supervise and coordinate staff and children.
• Establish and maintain positive working relationships.  Work cooperatively to achieve program goals.
• Interact and communicate effectively, both verbally and in writing, with children, parents, staff, host school and community members.
• Manage time, activities and resources effectively.
• Work as scheduled.

EDUCATION and/or EXPERIENCE: 

• Completion of twelve (12) units of Early Childhood Education (ECE) courses.     
• One year working with children in a Preschool setting.

SPECIAL REQUIREMENTS:

• Department of Justice and FBI fingerprint clearance
• Prefer possession of a valid California Driver’s License

PHYSICAL DEMANDS:   

Must be able to perform physical activities such as but not limited to:  lifting or carrying children or heavy items (up to 40 lbs.) unassisted, reaching, bending, standing, or walking.  The employee is occasionally required to sit, climb or balance, twist, stoop, kneel, crouch or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLICATION AND SELECTION PROCESS:   

City of San Rafael application is required.  A City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process.  The examination process may include the following:  application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.  Prior to appointment, candidate must pass a pre-placement physical examination, drug screen, a background check, and fingerprinting.  To file an application, go online to www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.   Follow this link to apply for this position:  https://www.calopps.org/san-rafael/job-19975908

Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the interview process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.

The Menlo Park Fire Protection District invites you to apply for the position of Information Technology Support Assistant (Public Service Assistant I/II).  This is a part-time, temporary position for the technically oriented person that requires flexible hours.  It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.
 

Responsibilities

• Diagnose and resolve desktop computer problems and requests from users in a timely manner. Provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling. Assist in creating documentation and training manuals.
• Data Entry. Input and Quality Control Index customize forms to database
• Train end-users in operating systems, application programs, and basic computer functionality.
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Analyze situations accurately and adopt an effective course of action.
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Maintain confidentiality.
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of  Windows 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

Selection Process

Applications are accepted until filled.  Interested candidates are encouraged to apply early.   Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the process.  Meeting the minimum qualifications does not guarantee continuation in the process.