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THE POSITION

Under general direction, the Systems Analyst maintains and deploys the city’s information technology infrastructure, which includes the servers, software, databases, cloud services, and network and communication infrastructure.  In addition, acts as a second level support for complex help-desk issues.

ESSENTIAL DUTIES

Duties may include but are not limited to the following: 

• Maintains servers and related infrastructure; provides advanced level support for applications and desktops, backup and recovery; maintains telephone and email servers, call manager servers, call accounting, and web-based software maintenance and support.
• Installs, modifies, and repairs network hardware, software, and devices.
• Maintains and supports directory and authentication services, email and collaboration services and application provisioning.
• Interfaces with vendors to obtain required equipment and software in a timely manner while ensuring proper audit, documentation and budget controls are met.
• Ensures security through access controls, backups and firewalls.
• Provides technical assistance and support for incoming alarms and issues related to IT infrastructure.
• Monitors system performance, usage of system resources and troubleshoots any issues or outages.
• Maintains daily performance of back-end infrastructure systems & tools 
• Ensures virus monitoring and detection software is up to date and installed on all machines.
• Prepares daily health check report and runs through findings at health check meeting.
• Documents internal procedures, policies, topology drawings and process flows. 
• Writes training manuals for end users and peer supported technology.
• Oversees asset management related to networking equipment such as servers, routers and switches.
• Leads and/or participates in help-desk activities; establishes criteria for priority and urgency response; performs the most difficult troubleshooting and problem resolution related to hardware and software issues.
• Manages IT projects involving multiple City departments.
• Assists in the development and implementation of goals, objectives, policies and procedures, and work standards of the department.
• Maintains safe working conditions for the workforce and public.

Under administrative direction, performs a variety of professional-level analytical assignments and special projects related to Housing or Community Development; researches and prepares reports, budgetary analyses and studies; and performs related duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

1. Researches and analyzes a variety of operational, budgetary, or general administrative issues, and makes recommendations as to staffing, facilities, equipment, productivity, and policy or procedure modifications; discusses findings with management staff and prepares reports of study conclusions.
    
2. Analyzes and tracks status of legislation and regulations affecting department operations.
    
3. Manages and evaluates programs, including some of which may involve consultants and service providers.
    
4. Organizes and conducts administrative and management studies and surveys and prepares a variety of reports, correspondence and other materials.
    
5. Prepares technical reports, correspondence and other written materials; may develop design and produce charts, graphs, maps, and spreadsheets, including analysis and interpretation.
    
6. Prepares new forms and prepares written materials to explain City programs and procedures.
    
7. Prepares contract documents and assists in the administration of contracts.
    
8. Assist in supervision and training of department administrative support staff.
    
9. Represent the department and the City at various internal and inter-agency meetings on local, sub-regional and regional issues.
    
10. Prepares and reviews Geographic Information System (GIS) maps, collects data, and performs analysis of spatial data using GIS software.

EXAMPLES OF PROJECTS

1. Assist with housing projects (CDBG/Mobile Home and CalHOME programs) by dealing with application reviews, underwriting, creating scopes of work, and contracts.
2. Monitor and assist the management company with property sites:  Charter Oaks, Monte Vista, and Taylor House. 
3. Assist with Trail Map development.
4. Assist with Housing Element Update.
5. Assist with Brasada Trail Construction.
6. Assist with project descriptions and budgets for the SB2 Grant Funding Application.
7. Assist with Open Street Event outreach and planning.
8. Create articles for the website and Frontier newsletter.
9. Assist with inclusionary Zoning Study. 
    

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands or arms.  The employee occasionally walks and stands and lifts and moves records and documents weighing 20 pounds or less.  Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; learn and apply new skills or information; perform highly detailed work on multiple concurrent tasks; work under changing and intensive deadlines with frequent interruptions; and interact with City officials, media, citizens groups, employees and others encountered in the course of work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works under typical office conditions, and the noise level is usually quiet. The employee may be required to work outdoors in varying weather conditions if performing field data collection duties and verifying maps and locations for project development and management.

SELECTION PROCESS

Interested persons who feel they meet the desirable qualifications should submit a completed City application. Not every applicant is interviewed.  Selected qualified applicants will be selected to interview. 

STATEMENT OF DISCRIMINATION

The City of San Dimas advises the public, employees and job applicants that it does not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical handicap, medical condition, marital status, sex, age or any non-merit-based factor in admission to, treatment of or employment in its programs and activities.

In compliance with the Americans with Disabilities Act (ADA), The City of San Dimas will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. EOE (Equal Opportunity Employer)

THE POSITION

Under general direction, the Web and Database Administrator coordinates the design, development, programming, and maintenance of the City’s Internet and Intranet web sites; maintains on premise and cloud databases and related services, including the security, effectiveness, efficiency, appeal and troubleshooting of databases; and develops databases and/or web applications that are in compliance with applicable city government requirements, standards and best practices.

ESSENTIAL DUTIES

Duties may include but are not limited to the following: 

• Strategically plan, develop, execute and manage the City website (architecture, format and design) in a way that makes it user friendly and effective;
• Design and optimize city Intranet site on SharePoint, using feedback from department leads and power users. 
• Ensures the clear, comprehensive and accurate presentation of the City’s on-line presence in the Internet/Intranet web sites.
• Design, develop and maintain web site documents, templates, graphics and navigational tools;
• Work cross-functionally among City departments to determine needs and ensure web solutions are developed to address those needs;
• Collaborate with the Communications and Marketing team to ensure proper branding and messaging is integrated into the architecture and content of the web sites;
• Track, measure and report on key website metrics for effectiveness of customer engagement;
• Keep current on emerging trends to ensure optimal user experience and engagement;
• Design, develop and maintain highly available databases, developing project plans that translate department needs into technical requirements.
• Execute complete database solutions from evaluation to implementation. This may include researching and implementing “off the shelf” database applications or the development of unique in-house applications which should be protected by an appropriate authorization constraint;
• Develop and enforce data management standards and/or new development protocols that promote standards and ensure that all applications are fully compliant with applicable regulations and best practices;
• Work closely with IT peers to maintain the integrity of the city’s data through multiple access schemes; facilitate sharing of common data by overseeing proper key and index management. Monitor database backups, install, upgrade and maintain database software; restore and/or recover data as necessary;
• Create data flow and data life-cycle documentation; develop and maintain internal database documentation describing requirements, design specifications, implementation and ongoing changes in applicable procedures for use by end users as well as other network personnel.

SPECIAL INSTRUCTIONS: All applicants must provide proof of education at the time of application or submit to the Human Resources Department prior to the filing deadline. Applications are incomplete without the required document.

Summary of Duties: Under general supervision, performs enforcement of land use ordinances, housing and dangerous building codes and other related code provisions; performs a variety of field and office work in support of the City's Code Compliance Program; issues administrative citations; obtains and executes inspection warrants, may present reports and/or recommendations to the City Council and occasionally appears at administrative hearings and courts of law; writes a variety of inspection reports and makes compliance recommendations to the Code Enforcement Manager. 
 
Distinguishing Characteristics: This is the entry-level class in the Code Enforcement Officer series.  Incumbents of this class are responsible for conducting less complex on-site inspections and investigations in code enforcement work with close supervision and training. This class is distinguished from Code Enforcement Officer II level by performing the less complex inspections and investigations only within well-defined procedural limits.  Receives close supervision and training from the Code Enforcement Manager.  If the position of Code Enforcement Manager is vacant, then supervision and training is provided by the Department Director designee.  Exercises no supervision.

Essential Job Functions:

(These functions are representative and may not be presented in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

1. Performs field inspections and office duties ensuring compliance with the City's land use, housing, zoning, abatement, dangerous buildings codes and sections of the Municipal Code as may be directed
2. Performs field surveys and investigates complaints of possible code and ordinance violations
3.  Contacts property and business owners to schedule and conduct onsite inspections 
4. Advises violators of ordinance requirements and seeks to gain voluntary compliance
5. Takes photographs and gathers all pertinent facts from the parties involved 
6. Issues notices of violations and citations
7. Maintains records of inspections and enforcement efforts; prepares required documentation for administrative and legal actions 
8. Testifies in administrative and court proceedings regarding code violations; performs follow-up actions as needed to ensure compliance 
9. Confers with related agencies and City departments on disposition of complaints and code violations 
10. Prepares detailed and specialized reports and correspondence related to code enforcement inspections, violations and other activities 
11. Provides the public with information regarding land use, zoning, building and housing code regulations
12. Promotes and maintains safety in the workplace
13. Performs related duties as assigned

Minimum Qualifications:

Knowledge of:

• Effective analytical and interviewing techniques 
• Basic knowledge of the International Property Maintenance Codes, applicable State law, and requirements of local ordinances 
• Technical report writing skills
• Citation issuance procedures 
• Administrative hearing and courtroom presentation techniques  
• Public relations and conflict resolution skills 
• Personal safety practices  
• Operation of personal computers with proficiency using word processing, spread sheet and data base programs 
• Operation of mobile digital devices

Ability to:

•  Learn to interpret and understand applicable City permit conditions, and State building and zoning ordinances and regulations 
• Conduct comprehensive investigations and maintain accurate records of findings 
• Prepare clear, concise and accurate correspondence and reports
• Effectively communicate report findings to the supervisor and/or administrative hearing officer or courts of law 
• Effectively advise property owners and general public on compliance with codes; diffuse confrontational situations 
• Establish and maintain effective working relationships with property owners, developers, the general public and co-workers 
• Promote the mission, values and standards of an effective public organization, particularly in the area of customer service

 
Education: High School Diploma or GED
 
Experience: One year of experience with a public agency performing land use, zoning, building, public safety, housing or related code enforcement, inspection, or abatement work
 
Licenses and Certifications (All certifications must be maintained during term of employment):

• A valid California driver's license,
• California P.O.S.T. Penal Code 832 certification is required prior to completion of the six (6) month probationary period,
• Certification of Basic and Intermediate Code Enforcement Officer modules from California Association of Code Enforcement Officers (CACEO), or a similar approved certification, is required within one year from date of hire,
• Advanced Code Enforcement Officer certification is required within two years from date of hire

Physical Demands and Working Conditions: Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, computers, mobile digital devices and related equipment; vision sufficient to read printed materials; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in a normal conversational distance, on the telephone, 2-way radio and in addressing groups; physical agility to push/pull, squat, twist, turn, bend, stoop and reach overhead; physical mobility sufficient to move about the work environment, climb stairs, and to walk on uneven surfaces; physical strength to occasionally lift up to 25 pounds; physical stamina sufficient to sit, walk or stand for prolonged periods of time; mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make valid judgments and decisions.

A combination of outdoor work traveling to and investigating complaint locations throughout the City, and a business office environment. Subject to sitting at a desk completing reports, bending, crouching, or kneeling at files, pushing/pulling of file drawers and supplies, reaching in all directions and prolonged periods of time working at a computer terminal, collecting and producing data using mobile technology while in the field,  interacting with the public via phone, email and in person,  walking and standing for long periods of time, working in all types of weather conditions, walking through uneven, muddy, wet, and rocky terrain and potentially exposed to unsanitary conditions. Will spend a certain amount of time each day driving from location to location to conduct inspections. Occasionally may be required to work evening and/or weekend hours, for investigations, public presentations, or resource events.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Please click the links below for complete details regarding this recruitment.

The City of Rocklin is looking for an Information Technology Specialist for the IT Division to perform a variety of technical duties in the Support Services program area of the  Information Technology Division; assists with the maintenance and administration of the day-to-day operations of the City-wide network; provides technical  support to City Departments related to a variety of computer hardware, peripherals, and software applications; manages user accounts and user access to network resources; provides technology training to department users; works with vendors to resolve hardware and software issues; assists Application Services staff with daily business and enterprise application administration and support; assists Infrastructure Services staff with daily network and server administration and support;  performs related work as required.

This journey-level classification performs specialized functions associated with the City’s information systems. Responsibilities include technical desktop support, troubleshooting hardware and software applications, assuring the security of personal computers, and assisting with the implementation of new software and/or hardware, and the overall maintenance of user accounts. Activities require a high degree of skill, judgment, and responsibility.  Assignments may be flexible but within the design and procedural framework established by higher-level classes. This class is distinguished from the Senior Information Technology Specialist in that the latter is the advanced journey-level leadworker responsible for providing lead direction to IT Specialists and overseeing the City’s help desk which includes reviewing, prioritizing, assigning, and scheduling work.

The City of Thousand Oaks has an outstanding job opportunity for individuals with media and television experience who are interested in working in video production for award-winning TOTV.  The City is currently accepting applications to fill a part-time position in TOTV.  The schedule is flexible and may average approximately 20 hours per week. This position requires technical training on in-house production systems.

The Video Production Assistant will work under the direction of the Media Operations Supervisor and assist in performing production, post-production and master control assignments in the daily operation of the City government television channel. 

Please click the links below for complete details regarding this recruitment.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City is seeking an experienced Community Relations Manager with outstanding interpersonal and analytical skills, political savvy and a willingness to work cooperatively and collaboratively with the media, elected officials, community leaders and other governmental agencies. The ideal candidate is a high-functioning, productive self-starter that possesses strong written and verbal communication skills and exercises independent judgment. Spanish bilingual skills are highly desirable.

SPECIAL INSTRUCTIONS: All applicants must provide proof of education at the time of application or submit to the Human Resources Department prior to the final filing date. Applications are incomplete without the required document.

Summary of Duties: Under the general direction of the City Manager or designee, develops, organizes, directs and evaluates a comprehensive communications and marketing program; implements marketing, public relations and media outreach activities for the City; provides support to senior management staff and the City Council in the strategy and approach to public information/relations activities; leads the City's team to develop and implement the City's online and social media presence and interactive outreach strategy.

Distinguishing Characteristics: The Community Relations Manager is a single-position classification in which the incumbent is assigned to the Office of the City Manager developing, implementing and supporting Citywide communication efforts. Receives general direction from the City Manager or designee.  May provide technical and functional supervision of lower level staff.

Essential Job Functions:

(These functions are representative only. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

• Administers the City's marketing, public information, and media relations and communications programs; serves as City spokesperson with the media for the City and all departments; provides or arranges for 24-hour response to media inquiries.
• Maintains media relations, responding to inquiries and initiating contact as required; provides resources and photography support to news media.
• Prepares communication content in newsletters, news releases, City website, and electronic communications; prepares speeches, scripts, responses and related materials for public information purposes to strengthen and promote the City's identity.
• May manage contracts and contractors in the photography, videography, video editing and broadcasting of City related events.
• Serves as City website content administrator and establishes policies and standards related to the content, value and identity of the website.
• Serves as a resource and consultant to City departments in the development of communication with the community at large, with targeted group programs, and related to important issues.
• Develops and supervises the delivery of specific outreach efforts to targeted population groups  to connect them with City services and programs.
• Provides Citywide training in various aspects of community relations including media and camera presence and writing style.
• Supports City departments in the development of project-based communications, focus groups or other methods of communicating with the public and news media.
• Responds to major incidents as requested; provides public information to news media and coordinates information flow and dissemination.
• Implements, and updates policies and procedures for community relations, media relations, and public information.
• Coordinates City ceremonies, workshops, and meetings as assigned; plans special City events and celebrations as required.
• Prepares and administers program budget; prepares related Request for Proposals and evaluates proposal for contracted services.
• Plans, assigns, directs, reviews, and evaluates the work of staff as it relates to media communications and public engagement; trains staff in work procedures; maintains liaison with representatives of various City Departments.
• May serve as a representative to community meetings as well as to civic and neighborhood events on behalf of the City.

Minimum Qualifications:

Knowledge of:

• Public information and public relations concepts, principles, methodology and techniques.
• Principles and practices of digital outreach, public relations and marketing.
• Principles and practices of social media development.
• Pertinent local, state and federal laws and regulations.
• Principles and practices of graphic design and media productions.
• Various forms of mass media including print, broadcast, and the Internet.
• Principles and practices of budget development and monitoring.
• Structure and content of the English language including spelling, punctuation, grammar and rules of composition.
• Principles of supervision, training, and performance evaluation.
• Office methods, procedures, software, and equipment.

 
Ability to:

• Effectively coordinate and implement public affairs programs using various forms of media including print, broadcast and the internet.
• Effectively serve as City's spokesperson and maintain a professional image.
• Prepare clear, concise and complete documentation, reports and correspondence.
• Prepare and present organized and accurate oral reports, statements and presentations.
• Represent the City effectively in meetings with governmental agencies, community groups, boards and commissions, and the public.
• Collect, evaluate and interpret varied information and data, either in statistical, narrative or verbal form.
• Communicate effectively with staff, elected officials, lobbyists, legislators, and other government officials.
• Make effective presentations using a variety of presentation techniques and methods.          
• Work effectively in time-sensitive situations and meet deadlines; coordinate multiple projects and complex tasks simultaneously.
• Operate a computer using a word processing and business software and other office equipment
• Communicate effectively and clearly, both orally and in writing.
• Establish, maintain and promote effective working relationships with employees, other agencies, elected officials, and the public.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles and work in a safe manner.

 
 
Education: A Bachelor's degree from an accredited college or university in Communications, Public Relations, Journalism or closely related field. A Master's degree in a related field of study is highly desirable.

Experience: Four years of increasingly responsible experience in public communications, public relations or other closely related experience.

Licenses and Certifications: A valid State of California Driver's License. An accreditation in Public Relations from the Public Relations Society of America (PRSA) is highly desirable.

Physical Demands and Working Conditions: Position requires prolonged sitting, standing, walking, reaching, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work-related documents and using computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag, and push files, paper, books and documents weighting up to 25 pounds is also required.

Travel to various locations within and outside the City of Salinas including the attendance at professional meetings, seminars, conferences and training activities. Work beyond normal business hours, including nights, weekends and holidays, and in response to emergency situations, as necessary.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.