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THE POSITION

The City of Dublin is seeking a Network Systems Coordinator to manage, administer, and secure the day-to-day network systems operations infrastructure; perform a variety of professional, technical and analytical tasks to support the network infrastructure, including but not limited to, data and voice communication systems. The Network Coordinator will also stay informed regarding modern technology, and provide recommendations, support and assistance to the CISO.  The person in this position must be fully competent to perform a wide range of information systems support and may be assigned to provide functional direction over systems support Staff. 

EXAMPLES OF DUTIES

The following key elements describe the basic duties and responsibilities of the position:

• In consultation with internal customers, analyze and evaluate existing information system operations and programs to identify, recommend, and implement new and modified automated systems;
• Perform analysis of local area networks (LAN) and wide area networks (WAN) systems;
• Install, maintain, and troubleshoot a variety of computer, network and auxiliary equipment such as servers, routers, switches, and related peripheral equipment;
• Manage, maintain, and secure public and private WiFi infrastructure.
• Maintain the City’s phone, VOIP, analog, and internet circuits information, monitoring, operations, and maintenance and replacement. Provide input on best practices for phone systems operations;
• Perform basic installations of cables, plugs, computer components and parts and related communication equipment;
• Coordinate and manage consultants, contract personnel, and vendors to perform upgrades and identify and resolve system and network problems or to accomplish specific technology related assignments;
• Implement proper change control and perform tests of the operation of new and modified configurations;
• Operate standard and specialized diagnostic programs to identify or resolve equipment and software problems;
• Coordinate and establish maintenance procedures and schedules;
• Properly document and maintain current documentation on the network infrastructure environment;
• Maintain records and install updates for existing equipment, systems, and programs;
• Based on best practices, establish schedules and complete the regular back up of system configurations;
• Maintain inventory listings and schematics of network systems, equipment, and communication lines;
• Provide support for the City’s telephone and data communication systems;
• Assist in planning and acquisition of technology enhancements related to the City networking and management information systems;
• May be assigned to participate on various internal or external committees and / or user groups.

The City is seeking an experienced technician who has a broad range of support skills to provide day to day computer/desktop support, end-point configuration and management, helpdesk support and management, and maintain and troubleshooting various systems hardware, software, and peripherals. Support to be provided via phone, email and internet, as well as physical workstations throughout the City.

Summary

Under the direction of the IS Operations & Support Assistant Manager this position develops, programs, implements, maintains, supports and troubleshoots NCPA’s Headquarters and Disaster Recovery database environments.  Ensures a reliable backend database infrastructure that is used with many custom in-house applications, including support for a real-time 24 x 7 wholesale electric utility operations. The Database Administrator is responsible for creating and maintaining databases, schemas, queries, users/groups and SQL scripts. Additionally, this position ensures system availability by monitoring system performance, patching, securing, backing up/restoring, and keeping documentation current.    

Classification Levels Duties and Responsibilities

• Level II: This classification has abilities to perform all the responsibilities of a Level I and has an advanced knowledge of database system concepts and integration with 3rd party systems.  Installs, configures, upgrades, and troubleshoots Database server software.  Helps design, script and automate SQL tasks to maintain a high availability environment.  Performs advanced troubleshooting to identify and correct technical problems. Provides support to customers to enhance custom SQL queries. Responsible for performing backup/restoration of databases on a routine basis. 
• Level III: This classification supports and maintains the Agency’s database infrastructure and related applications.  Administers all database objects, including but not limited to schemas, tables, clusters, indexes, and views.  Performs database re-organizations as needed to improve performance.  Performs impact analysis of changes to be made to database objects before implementing significant schema changes. Ensures security for all databases by creating roles and associated privileges.  Controls and monitors user access to databases.  This is the journey level position and is given minimal direction in job duties and responsibilities. 

Essential Duties and Responsibilities          

• Project management for Agency-wide or critical system implementations, including user requirements gathering, product evaluations, user acceptance testing, and rollout.     
• Conducts independent communications with user departments in a cooperative and professional manner
• Provides after-hours emergency system support as necessary.
• Travels to NCPA remote field sites, power plants, members and customers to provide support.
• Other duties may be assigned. 

Competencies                                            

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Is able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Is able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Is able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience         

• Level II: Bachelor Degree in Computer Science, Management Information Systems, Engineering or related field from an accredited institution; minimum three years related experience and/or training; or equivalent combination of education and experience.
             
• Level III: Bachelor Degree in Computer Science, Management Information Systems, Engineering or related field from an accredited institution; five years related experience and/or training; or equivalent combination of education and experience.
   

Language Skills                                                     

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                              

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability                                                 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                                    

• Experienced in the principles and technical methodologies related to the development, design, implementation, analysis and maintenance of computer applications related to database systems in a utility environment. Proficient in Microsoft Windows, Oracle Database, Microsoft SQL Server, SQL, PL/SQL, T-SQL, Oracle Enterprise Manager, SQL Developer, Toad, PowerShell, Batch/cmd scripting, SQL*Plus, RMAN, ASM, Oracle RAC, Clusterware and the Oracle Cluster Registry. Knowledge of Veeam, VMware, and Linux a plus.
   
• Knowledge of Disaster recovery, back-up and recovery, relational database theory, Windows system administration, Oracle standby databases, the Oracle optimizer and execution plans, troubleshooting and debugging, networking (TCP/IP), database security.

Certificates, Licenses, Registrations

California driver's license and insurance.

Other Skills and Abilities                                                  

Ability to write complex programs and develop detailed program specifications; analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions, and develop effective solutions; apply creative thinking in the design and development of methods of processing data with electronic computers; establish and maintain cooperative working relationships with those contacted in the course of the work; communicate effectively verbally and in writing, and prepare effective reports.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit at a desk for long periods of time, and talk or hear.  Occasionally, the employee may be required to perform simple grasping and fine manipulation, use telephone, write or use a keyboard to communicate, crouch, crawl, reach and lift equipment up to 40 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather and must be able to walk on possibly uneven ground.  The noise level in the work environment is usually moderate.

EOE

The City of Newark is seeking a dedicated professional who wants to work as a member of a team providing excellent service to our community. The idea of contributing to the outcomes of emergency situations should be a challenge that applicants are willing to embrace.  Newark Police Department patrol shifts are based upon a team policing model.  Dispatchers are an integral piece of that team and work the same schedule as officers with three 12.5 hour shifts per week, with one extra 10 hour shift each month working in either the communications center or attending training.  If you are interested in future development and growth opportunities within the Newark Police Department, we encourage you to participate in the Public Safety Dispatcher recruitment process.  

Required Materials to be submitted with your application:

Entry Level Applicants, please submit documentation of the following:

• Verification of successful completion of the P.O.S.T Dispatcher Academy dated within the last two (2) years of application, OR

• Verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Selection Test Battery Examination with a minimum passing “T-score” of 48 or higher.

Lateral Applicants, please submit documentation of one of the following:

• Possession of a valid State of California Peace Officer Standards and Training (P.O.S.T.) Dispatcher Basic Certification, OR
• Currently working as a public safety dispatcher, and can show proof of successful completion of the agency-specific dispatcher training program.  

The resources below can assist you in understanding the professional standards and pre-requisites required of the position. The job description is also attached so you may review the essential duties, and knowledge, skills, and abilities required. Note that any combination of experience and training that would provide the required knowledge and abilities is qualifying.

California P.O.S.T. selection standards Link 

https://post.ca.gov/public-safety-dispatcher-candidate-selection-standards

For more information on local offerings for the P.O.S.T. Entry Level Dispatch Selection Test Battery Examination:

https://theacademy.ca.gov/dispatch

Recruitment Contact:

Lieutenant Jolie Macias

Phone: (510) 578- 4921

Email: jolie.macias@newark.org

The City of Pleasant Hill invites you to apply for the position of Information Systems Technician, Police Department (IS Technician). This classification is in the Information Technology (IT) Division and supports the Pleasant Hill Police Department, under the supervision of the Chief Technology Officer. The IS Technician is expected to perform a variety of duties which include, but are not limited to: computer hardware and software customer support; maintaining telecommunication systems; customer support services including training; providing project support for new and modified systems; installing and configuring desktop computers and related peripheral equipment; and performing other related work as required.

EXAMPLES OF ESSENTIAL FUNCTIONS

• Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
• Deploy and support laptop computers and mobile data terminals in police vehicles, set up and train customers in their use.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas; and perform preventative maintenance as needed.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by phone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to computer deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and support communications devices such as smartphones and handheld radios.
• Monitor day-to-day computer operations and resolve operational problems, ensure that all systems are on-line and functional.
• Coordinate, supervise, and assist vendors implementing various technical projects at the police department.
• Keep informed regarding developments in computer technology and related software; distribute pertinent information to end users.
• Establish positive working relationships with representatives of community organizations, state/local agencies and associations, City staff and the public.

ABILITY TO

• Troubleshoot, analyze and resolve computer and network hardware and software problems.
• Conceptualize user information needs and problems; understand departmental operations and identify improvements to enhance productivity.
• Set priorities and meet critical deadlines.
• Communicate effectively, orally and in writing; convey technical concepts to non-technical users.
• Establish effective working relationships in coordinating computer activities and resolving problems.
• Work independently with occasional supervision.
• Train and instruct users as needed.
• Maintain confidentiality as necessary.
• Work weekends or evenings, as required.

KNOWLEDGE OF

• Principles and practices of information technology.
• Personal computers, including hardware/software and related peripheral equipment.
• Best Information Technology security practices.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Servers, server operations, and operating systems.
• Networking and telecommunications principles and concepts.
• Modern office equipment and procedures.
• Customer service principles.

EXPERIENCE AND EDUCATION:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and experience would be:

      Experience:

• Five years of progressively responsible employment in computer operations, troubleshooting and repair. Experience with networking and computers is essential. Experience supporting a public safety department is highly desirable.

      Education:

• Completion of an Associate of Arts degree in Computer Science, Information Technology or related field. Completion of an accredited computer training school will be considered in lieu of an Associates of Arts degree.

SPECIAL REQUIREMENTS:

Network certification is highly desirable. Possession of a Class C California Driver’s License and ability to maintain a good driving record. The ability to pass an extensive pre-employment background check including a polygraph examination is required.               

APPLICATION

Applications must be received by 5:00 p.m. on Friday, January 29, 2021. Applications are only accepted online at www.calopps.org.    Resumes will not be accepted in lieu of a City employment application. 

SELECTION

The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their applications. A written test may be administered.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

Applications accepted until Tuesday, January 19, 2021

Interviews: February 9, 2021

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under general supervision of the Director of Finance and Administrative Services, defines, configures, administers, and maintains the City’s computer network. Functional areas include Wide Area Network (ISP relations, DNS, DHCP, remote links, router selection and configuration, storage, firewall/security, Virtual Private Network, Microsoft Azure administration, Office 365 and Exchange online administration) and Local Area Network (layer 2/3 switch selection and configuration, Microsoft Active Directory domain administration, ADFS administration, and backup/restore strategy), supervises the work of Network Administrator(s), and performs other duties as assigned.

EXAMPLES OF DUTIES

Works closely with Finance department managers in the high-level administration and strategy design/implementation of the City’s computer network. Takes ownership of projects, to include hardware selection and configuration, security definitions and implementation, and Windows domain administration. Configures the network for optimal performance. Researches, defines, recommends, and manages VPN strategy, upgrades/additions to server farm, and server-based software upgrades and installations. Refines Windows domain security model, group policy, and backup/restore strategy.

MINIMUM QUALIFICATIONS

Knowledge of:  Network design, architecture, and topology; TCP/IP and other networking protocols, as well as the OSI model; Hardware configuration, to include routers, switches, and Windows-based servers and workstations; Firewall and VPN solutions; Web server administration; Microsoft Windows Server operating systems, including Hyper-V; Microsoft SQL Server; Azure Environment; Network storage and backup/restore strategies; Automated task definition and scheduling; and, event log analysis.

Ability to:  Apply current industry-standard technology toward the administration of the City’s network; provide broad and narrow analyses of network systems and recommend improvements; manage multiple tasks and projects simultaneously; communicate effectively orally and in writing; document current status and progression of network systems; provide mentorship and occasional supervision to Network Administrator(s); assist in training of team members and the user community; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Experience:  Minimum of six years of full-time, increasingly responsible experience in network and systems administration.

Education:  High school graduation or equivalent. Graduation from college or university with emphasis in Information Technology or related field, along with any applicable industry certifications, is desirable.

License:   Possession of a valid Class C California Drivers License.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The Position

The City of San Bruno is searching for an experienced and self-motivated Business Systems and Information Technology (IT) Manager to ensure the City’s computer, network, and technological needs are effectively met by maintaining, managing and supporting computer hardware and software solutions and driving business continuity operations as well as leading City departments in analyzing business operations and mapping processes to develop technological solutions for enhancing the customer experience. Working with a strong IT team of two, one member focused on systems administration and the other on computer support, this working IT Manager role handles day-to-day oversight of IT while working closely with City departments to enhance overall functions and services to City residents.

This position upholds management best practices, develops and mentors the team, adheres to labor and safety guidelines, ensures compliance with policy and procedures and establishes clear expectations in a manner that upholds the values of the City.

The IT Manager is a hard-working and dedicated individual with experience and ability to define, design and implement all required systems to fully support the digital needs of the organization. They will also provide expert guidance and direct support ensuring the availability, integrity and security of the network, server and workstation environment, telecommunications, on premise and cloud computing. The Business Systems and IT Manager will serve as the project manager for a variety of programmatic areas such as: GIS mapping, permit/planning processing, finance/human resources, public safety, audio/visual support for cable access and other support areas.

Exciting projects include developing and implementing business continuity protocols to minimize disruption to business operations; establishing dashboards for efficiency and efficacy standards, conducting a needs assessment and managing a comprehensive financial and procurement (ERP) system upgrade, and analyzing and recommending IT infrastructure and systems performance. This position will collaborate with key stakeholders to review, analyze, and make recommendations for modifying applications, workflows, or business processes to enhance the organization’s efficiency and effectiveness. This role will instill modern technology disciplines and best practices into IT and drive for high quality in all aspects of IT services.

In addition to graduation from an accredited college or university with a bachelor’s degree in information technology, computer science, business administration, or related field and five years of IT experience including two years at a supervisory level; the ideal candidate will possess a Project Management Professional (PMP) certification and/or a Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional (CBAP) and maintain a successful track record of the following:

• Experience working in infrastructure including cloud exposure and introducing new technologies and change in a dynamic environment; technological expertise in digital service-based organizations; trends in business and management information systems technology; and project management (initiating; planning, executing, monitoring and controlling; assessment).
• Serving as a liaison between the business and technical teams to translate and communicate complex business problems into technical solutions.
• Gaining other people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines.
• Working effectively and cooperatively with others; establishing and maintaining good working relationships.
• Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Ensuring that the (internal or external) customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
• Setting high goals for personal and group accomplishment; using measurement methods to watch progress toward goals; consistently working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.

This recruitment is being conducted to fill one Business Systems and IT Manager vacancy and may be used to fill future full-time vacancies as they occur during the active status of the employment list.  For a full, detailed class specification, click HERE.

Excellent Benefits

• CalPERS retirement formula of 2.7% @ 55 for classic members or 2% @ 62 for new members
• 80 hours management leave annually with an annual option to cash out
• Annual accruals of 10-23 vacation days based on years of service, 14.5 holidays and 12 sick days
• $500 personal and professional reimbursement annually
• Opportunity for bilingual incentive pay up to 2.5%
• Matching deferred compensation contribution of 0.5% of salary
• Medical, dental and vision benefits provided with employee contribution
• Life Insurance equal to one year’s annual salary provided at no cost
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Section 125 Flexible Benefit Plan
• Tuition reimbursement

How to Apply

Applications may be submitted online at https://www.calopps.org. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations: 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. 

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.

San Mateo County Health is seeking a well-qualified individual for the position of Senior IS Business Analyst – Limited Term. A Senior IS Business Analyst, under general supervision, leads, trains, oversees, sets priorities, and directs the work of staff on a day-to-day basis; performs the most complex and varied systems maintenance, operational duties, and/or modification of application systems; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence to the success or failure to the County; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and ad hoc reports; and performs related work as required.

The current vacancy is limited term in the Health IT Division and will be directly supporting the Environmental Health Services Division. This position is currently located in San Mateo, CA, and may travel/drive throughout the County to perform duties of the job.

The primary focus of this position will be working with the Environmental Health Services Division staff in preparing, selecting and implementing the replacement of the division’s core record management system. In addition, this individual will also recommend and/or assist with implementing other technologies and processes that will improve delivery of services Environmental Health Services provides to county residents and businesses.

Responsibilities will include, but are not limited to: 
 

• Obtain and in-depth understanding of the services the division provides, their processes and system workflows and regulatory reporting needs.
• Work closely with division staff to collect and document existing system workflows, identifying areas in need of improvement and new needs.
• Plan, schedule, prioritize, and assign work in consultation with IS Business Manager; inspect systems and infrastructure for maintenance, repair, and upgrade needs and recommend appropriate actions; assist in developing work plans, procedures, and schedules.
• Inspect and evaluate work in progress and upon completion to ensure activities are performed in accordance with department standards and specifications.
• Coordinate projects, personnel, and systems to facilitate access to assigned information systems; provide adequate, smooth, and efficient services for staff; receive, prioritize, and coordinate response to work orders; estimate and provides adequate materials, equipment, and staff needed.
• Function as a liaison between project managers, analysts, systems specialists, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assist in coordinating activities with other information services staff.
• Provide lead direction during major systems incidents to ensure an expedient response and resolution; maintain communication with all stakeholders on system status; identify underlying problems causing incidents and designs, proposes, and implement resolutions.
• Provide recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Participate in the review and recommendation of contracts with outside vendors and consultants; administer, monitor, and evaluate contract scope of work; review design documents to ensure technical integrity.
• Individually or as a project team leader, work on and is responsible for complex large scale or multiple small scale software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with team members, other section staff, user representatives and outside vendors.
• Oversee the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Oversee and assign requests for assistance related to the use of department and/or program systems and software applications to staff; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Oversee the facilitation of a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Supervise the work of software vendors to identify and resolve programming and other operational problems; oversee the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Design, implement, evaluate, and modify information systems training programs used by the department and/or program; request ad hoc reports.
• Oversee the development and execution of system test plans to ensure application performance conforms to specifications; oversee the modification of technologies to correct errors and optimize system performance and cost-effectiveness.
• Stay abreast of new trends and innovations in technology related to County operations; research, recommend, and evaluate vendor solutions and technologies; implements improvements; work with staff to maintain, revise, or improve operations and systems.
• Provide lead direction to a group of business analyst staff; review and control quality of work.
• Provide training to users and other technical staff and advise on best practices.

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

QUALIFICATIONS

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field and five (5) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least three (3) years of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.  Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

APPLICATION/EXAMINATION

If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 
 

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

1. Describe in detail how your education and work experience qualify you for the Senior IS Business Analyst position, including successful replacement of a record management system, if any. Be specific about where the experience was acquired, the responsibilities and duties performed, and how long you worked in that capacity.

Additionally, state any relevant certifications, trainings, or classes.

2. Describe your project management experience. As part of your response, include types of collecting requirements and tracking issues and risks, and outcomes of the projects.

Additionally, provide one relevant example that best illustrates your project management experience. Include the project, the steps you took, a risk/challenge you encountered along with how you communicated it to stakeholders and how you addressed it, and the ultimate result.

3. Describe in detail your experience and ability to communicate with technical and non-technical stakeholders throughout the project/software development cycle starting from gathering and validating requirements to the software system you implemented to training end-users. As part of your response, describe the communication methods you used, the steps you took in implementation and how you ensured end-user training.

Please include the words "Senior IS Business Analyst – Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:
  

Melissa Sheehan, Health Information Systems and Technology Manager
Email: msheehan@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
 
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
 

The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.
We are proud to be an Equal Employment Opportunity Employer.