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The City of San José is recruiting for a IT Manager (Information Systems Analyst) in the Public Works Department. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

 

 

 

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight and technical project management.

 

 

 

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever changing business, as well as an ever changing technical environment.

 

 

 

The ideal candidate must be able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential to this position.

 

 

 

Duties may include but are not limited to:

 

 

 

§  Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications

 

§  Provide technical leadership and supervise desktop support engineers and technicians

 

§  Perform hands-on system/application configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations

 

§  Develop technical guidelines to a governance framework to ensure best practices and security

 

§  Lead in the implementation of projects to completion

 

§  Coordinate IT service needs with departments

 

§  Manage Department’s Technology Assets including tracking, replacement, and surplus of equipment

 

§  Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks

 

§  Maintain employee work plans and conduct performance appraisals

 

 

 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

 

 

 

Competencies

 

 

 

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

 

 

 

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

 

The ideal candidate will also possess a combination of the following knowledge and hands-on experience:

 

 

 

§  Experience developing 5-year technology roadmap for department, funding support, and ensure the team is meeting and exceeding performance expectations as defined through metrics and benchmarks.

 

 

 

§  Hands-on experience managing and supporting technologies such as:

 

o   Virtual Desktop Infrastructure (VDI)

 

o   Mobile Device Management (MDM)

 

o   Building and deploying Windows 10 images and/or provisioning virtual machines

 

o   Microsoft Windows 10 and 2016/2019 Server

 

o   Desktop deployment: Building images and/or provisioning virtual machines.

 

o   System admin tools (e.g. Event Viewer, MDT, USMT, PDQ, vCenter, vMotion, etc.)

 

o   Networking: DHCP, DNS, subnets, gateways, etc.

 

o   User account admin: Microsoft Windows Active Directory GPOs

 

o   Applications: Office 365 Suite, IE/Edge, etc.

 

o   Security:  Windows security patches (WSUS) and antivirus servers (TrendMicro)

 

o   Troubleshooting: reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

 

o   Security Management such as antivirus and patch management for desktop and servers

 

o   Experience managing, configuring, deploying and troubleshooting client devices including desktops, laptops, thin clients (Dell Wyse) and tablets/mobile devices (Surface Pro, iPad, iPhone, Android)

 

o   Experience managing Windows security patches (WSUS) and antivirus servers (TrendMicro)

 

o   Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

 

o   Experience with managing and troubleshooting Windows OS and applications (Windows 7/10, Office 365 Suite, IE/Edge, etc.)

 

o   Working knowledge of VMware VDI deployment and Airwatch/InTune mobile device management

 

o   Experience writing technical documentation

 

o   Implementation of agile methodology towards daily task management

 

 

 

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

 

 

 

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

 

 

 

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

 

 

 

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

 

 

 

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; provides motivational support;  create work assignments that empower staff with decision-making responsibilities and are balanced with realistic priorities, skills and maximum benefit to the organization.

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino

The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is seeking well-qualified candidates for the position of Principal Auditor-Appraiser. 

The Principal Auditor-Appraiser shares a critical role in assisting the Deputy Assessor and Chief Appraiser in the completion of the Office's mission to: determine the assessed value of all taxable personal property for businesses located in San Mateo County; create the official record of taxable personal property (approximately 16,000 assessments each year on the local assessment roll); share this information with the County Controller and Tax Collector, and make it publicly available.

The technically-savvy and experienced individual hired for this position will have the responsibility to supervise the assessment work of auditor-appraisal staff in the timely collection, processing and analysis of valuation data for personal property for tax assessment purposes.  In addition, the Principal Auditor-Appraiser will perform the more difficult audits and appraisals.

The ideal candidate is a conscientious and highly-motivated professional who possesses excellent leadership, supervisory, training and technical skills, and highly-effective interpersonal and communication skills. The successful candidate has demonstrated experience maintaining a high level of work productivity, can lead by example, and can motivate staff towards achieving their goals and responsibilities.

The Assessor's Office is currently involved in several major projects, including the development of a new Automated Property Assessment and Tax System, and the appraisal and assessment of several large-scale commercial, manufacturing, research and development, and mixed-use developments being built throughout San Mateo County.  This is an exciting time to join our team of experienced and committed professionals.

SAN MATEO COUNTY
San Mateo County is located on the scenic Peninsula between San Francisco and the Silicon Valley. It provides the benefits of temperate climate and clean air, as well as abundant ocean sports and recreational activities. Rural open space areas and the metropolitan city of San Francisco are within easy reach. The San Mateo County government has a budget of over $1 billion, with a workforce of over 5,500 employees in 22 agencies and departments.  The County claims within its boundaries a wealth of land, buildings, and taxable property with an assessed value of more than $177 billion. The property tax revenues generated from these assets are vital to maintaining local government operations and public services.

THE DEPARTMENT AND DIVISION
The mission of the Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is to ensure equitable treatment of County property owners by accurate and fair valuation of land, improvements and businesses; to create an accurate public record of recorded transactions relating to people and property within San Mateo County; and to register County citizens to vote and efficiently conduct honest elections.

The Department is responsible for:

• The maintenance of 240,000 assessments and a local property tax roll of over $238 billion.
• The maintenance of County birth, death and marriage records.
• The maintenance of over 3,000,000 recorded land records.
• The facilitation of local elections.
• The maintenance of the voter registration rolls representing over 330,000 County voters.

 
The Department is also responsible for a budget of $20 million, election billing to all jurisdictions, and 15 governmental trust funds.

NOTE:  The hiring list established by this recruitment could be used to fill current and future permanent, limited term, extra-help, and/or unclassified Principal Auditor-Appraiser vacancies. 

 

Duties may include but are not limited to:

• Planning, scheduling, assigning, and monitoring work of assigned staff; participating in the hiring of assigned staff and recommending candidates for management approval
• Training assigned staff in County policies and procedures and State laws, rules and regulations; preparing and conducting in-service training for staff to ensure currency with changing policies and rules
• Advising the Assessor and Deputy Assessor on changes to rules, regulations and legislation
• Collaborating with Deputy County Counsel, Principal and Senior Auditor-Appraisers, and other management personnel
• Developing, implementing, monitoring and revising departmental policies and audit and appraisal procedures
• Monitoring quality control of audits and appraisals in process, identifying problems and recommending corrective action
• Evaluating employee performance, counseling employees, and effectively recommending initial corrective action and other personnel decisions
• Examining and auditing accounting records, financial statements, ownership records, leases, operation statements, and other related documents of large or complex firms, frequently requiring travel to taxpayer's place of business and location where the records are maintained, including travel to various parts of the United States
• Representing the Department in the Inter-County Cooperative Audit-Appraisal Program and on other ad hoc committees as appropriate
• Writing narrative audit and appraisal reports and reviewing appraisals and audits with property owners and their agents
• Maintaining technical and professional expertise in auditing, appraising and assessment procedures
• Making presentations before the Assessment Appeals Board, Superior Court and other public entities
• Staying abreast of legislative developments and changes, actively participating in conferences, and sharing gained knowledge with staff
• Performing other duties as assigned

Licensure/Certification:

• Possesses a Property Tax Appraiser Certificate issued by the California State Board of Equalization. An SBE Advanced Appraiser Certificate is desirable and should be obtained within one year of employment as a Principal Auditor-Appraiser.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

• A typical way to qualify is a bachelor's degree from an accredited college or university with upper division coursework in accounting, auditing, appraising or cost estimating and 5 years of experience (including 2 years as a Senior Auditor-Appraiser) performing a full range of highly complex audits and appraisals of tangible and taxable property for tax assessment purposes.

Knowledge of:

• Supervisory principles and practices, including work planning, scheduling, assignment, review, and employee training and corrective action
• Principles, methods and techniques of effective interviewing, negotiating and case management
• Training methods, procedures and requirements
• Technical and professional knowledge of accounting, auditing and appraisal methods and procedures
• California Property Tax laws
• State Board of Equalization guidelines
• Court decisions affecting assessment procedures
• Policies and procedures related to the department
• Business mathematics
• Correct English usage, including spelling, grammar, and punctuation
• Record-keeping principles and procedures

Skill/Ability to:

• Plan, assign, supervise, review and evaluate the work of others
• Train in proper techniques and procedures of auditing and appraising property for tax purposes
• Provide leadership to meet goals
• Direct and review the work of others
• Audit and appraise large and complex property for tax purposes
• Travel to a variety of geographic locations throughout the country according to regular schedules, as well as on demand
• Read, interpret and apply rules, policies and procedures
• Plan and organize time to meet workload requirements
• Use initiative and sound independent judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of the work
• Accurately determine historic, reproduction and replacement costs
• Accurately identify and measure depreciation and obsolescence
• Measure income producing characteristics of property and appropriately capitalize the income stream into value
• Identify and classify various types of land, sites, buildings, structures, manufactured homes, vessels, aircraft, trade fixtures, and property interests in an accurate and uniform manner
• Produce effective presentations
• Maintain complete and accurate records and prepare written narrative audit and appraisal reports
• Use Microsoft Office applications (Excel, Word, PowerPoint), as well as, department applications (EZ Access, EZ Cam and FileNet)

 

Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%), which may include the evaluation of a brief written and/or performance exercises given immediately preceding the interview.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online.  If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Final Filing Date: February 12, 2020 by 11:59 p.m.
Application Screening: February 19, 2020
Panel Interview (Tentative): March 2 and/or 3, 2020
 
San Mateo County is an Equal Opportunity Employer

Analyst: Chet Overstreet (01232020) (Principal Auditor-Appraiser – U077)

Lateral Hiring Incentives*

¨ Hiring Bonus $2,000 - $8,000 (DOE)

¨ 50 Hours Sick & 50 Hours Vacation at the Time of Hire

¨ Reduced Field Training Program

¨ Reduced Probationary Period

 

The County of Yuba is currently recruiting to establish an employment list for Correctional Officer positions, which will be utilized to provide staffing in the Yuba County Jail. Under continuing supervision incumbents perform a wide variety of support in two areas: corrections, in which incumbents ensure the security, safety and care of individuals in custody; and bailiff, in which incumbents ensure the safety and security of the courts and their personnel during court proceedings; and perform related work as assigned. Incumbents may be assigned to either County Jail security or Court security.

*Lateral Hiring Incentives Eligibility: Must be currently employed with an adult county, state, or federal correctional institution.

 

SHERIFF’S CORRECTIONAL DEPUTY – FEMALE ONLY

CLOSE DATE: Friday, February 14th, 2020

SALARY RANGE:

$20.82-$25.31 Per Hour 

INCENTIVE PAY:

Degree: 5% - BA or BS, 7.5% - MA or MS.

OTHER PAY:

 5% - Holiday Pay

 $0.40 per hour – Uniform Allowance
 $0.75 per hour – Bi-Lingual pay

FINAL FILING DATE:

A complete application packet must be received in the Glenn County Personnel Department by 5:00 P.M., Friday, February 14th, 2020

TESTING:

The written test is scheduled for Tuesday, February 25th, 2020 at 9 AM. Oral Board test is scheduled for Wednesday, March 4th, 2020 or Thursday, March 5th, 2020. The written test will be waived for those who have proof of a passing Corrections Test score within the last three years.
 

THE POSITION
The Sheriff’s Correctional Deputy position at the Glenn County Sheriff’s Department performs a variety of work in the monitoring of county, state and federal detainees; to maintain the security and safety of inmates and staff. This position is scheduled for forty (40) hours per week on a rotating 24-hr shift. This recruitment may be used to establish a list to fill future vacancies for the next six (6) months.

TRAINING AND EXPERIENCE
Experience:            No experience is required.

Training:            High school diploma or GED equivalent.

All applicants are encouraged to review a detailed job description available at http://www.countyofglenn.net/dept/personnel/job-opportunities/job-descriptions and apply only if they clearly meet the Minimum Qualifications for the position.

 

APPLICANT INSTRUCTIONS/INFORMATION - A COMPLETE APPLICATION PACKET MUST INCLUDE:
*     A Glenn County Employment Application        *    Résumé
*     Transcripts and/or Certificates                      *    Cover Letter
*     GCPER 44/ Conviction Form      
It is the responsibility of the applicant to ensure applications are received at the Glenn County Personnel Office by 5:00 P.M., Friday, February 14, 2020.
GLENN COUNTY EMPLOYMENT APPLICATION:  Application forms must be filled out completely; please do not include “refer to resume” on the application. All statements made on the application are subject to investigation and verification. A separate application must be filed for each position.
Application forms may be completed on CalOpps.org or obtained from and returned to:
GLENN COUNTY PERSONNEL DEPARTMENT
525 W. Sycamore Street, Willows, CA  95988
Telephone (530) 934-6451 – Fax (530) 934-6452
TDD – No Voice (530) 934-6444
Website: www.countyofglenn.net
RESIDENCE REQUIREMENTS: There is no residence requirement except certain positions may require the employee to reside within a reasonable commuting distance.
TRAVEL AND RELATED EXPENSES: Glenn County does not reimburse applicants for any travel or related expenses incurred in connection with applying for employment.
VETERAN’S PREFERENCE POINTS: Applicants wishing to claim veterans' preference points for an open, non-promotional examination must attach a copy of their DD2l4 to their application at the time of submission. Submissions after the final filing date will not be accepted.
MEDICAL EXAMINATION: Applicants may be required to pass a medical examination and fingerprinting as a condition of employment or promotion. Medical exams may include a fitness exam and a drug & alcohol screen.
LICENSE OR CERTIFICATE: Possession of, or ability to obtain, an appropriate valid California driver’s license. See Training and Experience for any additional required license or certification.
DEGREE OR CERTIFICATIONS: Copies of all required degrees and/or certifications, as outlined in the job description, must be provided.  Please include copies of all required educational degrees beyond high school and special requirement documents such as certificates, licensures, etc. in your job application packet.
SELECTION PROCESS:  The selection process may consist of an application evaluation, oral examination, written exam and fingerprinting process. The most qualified applicants will be invited to participate in an interview wherein their qualifications for this position will be reviewed in more detail. Additional testing may be applicable. If you are selected for an interview, you will automatically be contacted.
Eligible lists are used for Full-Time (40 hrs./wk. with benefits), Part-Time (20-39 hrs./wk. with benefits), and Public Service employee (PSE) temporary (limited benefits).
 

THE POSITION:

Under direct supervision, the Police Officer Trainee attends a Commission on Peace Officer Standards and Training (P.O.S.T) approved Police Basic Recruit Academy and successfully completes the academic and physical training required for appointment to the classification of Police Officer Recruit II.

 

ESSENTIAL DUTIES:

Duties may include but are not limited to the following:

• Participate in a P.O.S.T certified police academy designed to provide an overview of the criminal justice system including knowledge of laws, police procedures, law enforcement techniques, first aid and physical fitness.
• Receives training to develop an awareness of Police Department functions, as well as the responsibilities of Police Officers and how those responsibilities relate to field operations.
• Receives academy and field training to become a Police Officer.
• Learns proper handling and firing of firearms, report writing and emergency vehicle operation. 
• Develops an understanding and working knowledge of the California Penal, Vehicle, Health and Safety Codes. 
• Develops an understanding of proper evidence collection and preservation methods.
   

THE POSITION

Tri-City is looking to fill multiple vacancies for the part-time (20 hours per week) Clinical Therapist I/II position for the Children’s Outpatient Program (COP). The Clinical Therapist I/II is a school partnership (SPT) position and will appeal to bilingual individuals who are passionate about working with children, adolescents, young adults and their families and may have or would like experience in a school setting.  The Clinical Therapist I/II will report to the School Partnership Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide individual, family, collateral and group therapy for children, adolescents, and youth with mental illness;
   
• Provide crisis intervention and case management as needed at the school site in Pomona, California;
   
• Conduct mental health assessments, treatment plans, provide crisis intervention as needed and complete all necessary documentation;

 

• Collaborate with school staff regarding student mental health needs and maintain regular contact with parents;

 

• Ensure that documentation is updated in Electronic Health Record (EHR) regularly;

 

• Screen and track school referrals, etc. & other duties as assigned.

THE POSITION

Tri-City is looking for one individual to serve as a Facilities Maintenance Technician II for the Facilities Division within the Operations Department. The Facilities Maintenance Technician will to perform maintenance, security, and housekeeping functions to ensure the safety and aesthetics of all Agency facilities.  This position will report to the Facilities Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Maintain agency equipment, property and vehicles;
   
• Perform moderately difficult building maintenance repair work to Agency facilities and Agency housing units & leased properties;
• As assigned, perform unskilled, semi-skilled and/or skilled craft related work in such areas as carpentry, electrical, masonry, painting, plumbing, and refrigeration in the maintenance, repair, and alteration of buildings, facilities, and equipment;

 

• Monitor access to storage facilities and ensure security and order of storage units; Move and secure furniture, wall fixtures and equipment;

 

• Respond to work order requests; complete work on a timely basis; prepare and maintain records of performed work and services; Set up and break down for meetings; Completion of the Safety Maintenance Checklist Report;

 

• Ensure cleanliness of the Agency interior and exteriors premises, which includes cleaning windows, cleaning up spills and foods quickly; and maintain sanitation equipment and supplies;

 

• Enforce building related codes, including adopted California Building Code, California Mechanical Code, California Plumbing Code, California Electric Code, California Residential Code, California Green Building Code, California Energy Code, and local ordinances.

 

• Maintain vehicle logs and ensure maintenance, safety and cleanliness of vehicles. Inspects and troubleshoots automotive, and light and heavy duty trucks and equipment to assess their condition and determine repairs; and perform other duties as assigned.

To apply, go to governmentjobs.com/careers/salinas

All required documents must be submit by the final filing date of this recruitment.  Unofficial copies of transcripts and copies of degrees will be accepted.

 

Summary of Duties: Under general direction, plans, organizes, and oversees the daily functions, operations, and activities of the Victim Advocate Program; advocates and coordinates rights and benefits for crime victims and/or witnesses during the various states of follow-up to a crime; facilitates communication among agencies concerned with the investigation of criminal cases involving victims and/or witnesses. 
Distinguishing Characteristics: This position is a journey level position in the Police Department.  Incumbent receives general direction and supervision from Division Chief or designee.  Incumbents are expected to be able to perform assigned duties with only occasional instruction or assistance within a relatively short period of time and work independently out in the field.  May exercise functional supervision over lower level staff and/or volunteers.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS 

1.    Contacts victims of crimes to provide aid, assistance or referrals to appropriate services and resources to meet their needs; provide status updates to victims throughout case development.
2.    Functions as a liaison to third parties to inform them of the crime, status, victim’s condition, and case progress; meet and confer with detectives, officers, and allied agencies regarding individual cases.
3.    Stays abreast of potential new cases and case developments by reviewing police reports, tracking cases through the court process from filing decisions and arraignment to disposition.
4.    Coordinates onsite advocacy at emergency rooms, police stations and other locations with a focus on non-duplicated reporting, effective and compassionate treatment, and follow-up.
5.    Coordinates with District Attorney’s Office Victim Advocate to ensure transportation for victims as needed for court appearances, medical purposes, counseling or law enforcement.
6.    Maintains contact with the Victim Advocate Program and acts as liaison to assist crime victims and witnesses in applying for aid.
7.    May accompany victims to court proceedings, meetings, and interviews with law enforcement and/or attorneys.
8.    Provides comprehensive staff support to the Police Department related to the Victim Advocate programs and services; coordinates and integrates program services and activities with department divisions such as investigations and patrol with other agencies; develops program partnerships, where applicable, with external agencies and organizations; identified public and private resources to support program objectives.
9.    Develops and maintains information, outreach, and educational materials, including brochures, information packets, flyers, guides, and other documents; conducts workshops and training.
10.    Prepares and maintains statistical reports and records;
11.    Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of the Victim Advocate Program, service delivery methods, and procedures; identifies opportunities for improvement and makes recommendation to management.
12.    Organizes and maintains various administrative, confidential, reference, and follow-up case files.
13.    Trains volunteers and interns engaged in assisting victims and/or witnesses.
14.    Performs related duties as required.

Minimum Qualifications: 
Knowledge of: 
•    Basic knowledge of the procedures of the courts and other law enforcement agencies
•    Knowledge of State and local services available to crime victims and witnesses
•    Knowledge of problems, needs and attitudes of crime victims
•    Basic knowledge of the dynamics of child abuse and domestic violence
•    Principles and practices of records management
•    Modern office practices, methods, and computer equipment and applications related to the work
•    English usage, grammar, spelling, vocabulary, and punctuation
•    Techniques for effectively dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone 

Skill and Ability to: 
•    Operate modern office equipment including computer equipment and specialized software application programs  
•    Collect, analyze, interpret, summarize, and present administrative and technical information and data in an effective manner  
•    Communicate clearly and concisely, both orally and in writing. 
•    Obtain necessary information from individuals in stressful or emergency situations
•    Learn to logically and progressively interview victims and witnesses
•    Interpret, explain and apply laws, rules and regulations related to victim services programs
•    Gather, assemble and verify information related to victim identification
•    Assess needs and refer clients to the appropriate community agencies
•    Work effectively with diverse groups listen to and discuss problems tactfully
•    Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines
•    Research, develop and use community resources  
•    Establish and maintain effective relationships with others
•    Organize and prioritize a variety of multiple tasks and projects in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
•    Bilingual skills (Spanish) highly desirable.
•    Possess qualities of empathy, compassion, and emotional maturity and an ability to communicate effectively with victims or witnesses who are faced with emotionally traumatic events.

Education and Experience: 
1.    Thirty (30) college units from an accredited college or university with major course work in psychology, sociology, social work or closely related and two (2) years of responsible experience in social services/public assistance, criminal justice, or law enforcement agency; or
2.    High School Diploma or equivalent and three (3) years of responsible experience in social services/public assistance, criminal justice, or law enforcement agency.
Licenses and Certifications: Possession of a valid California Driver’s License.  Employee will be required to use a City vehicle(s) for business use.
Other Requirements:
Positions within the Police Department require an extensive background investigation and criminal background check. Employment offers are contingent upon passing the above requirements.

Physical Demands and Working Conditions: Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, business machines and related equipment; vision sufficient to read printed materials and distinguish colors; and safely operate a motor vehicle; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in a normal conversational distance, on the telephone and in addressing groups; physical agility to push/pull, squat, twist, turn, bend, stoop, climb and reach overhead; physical mobility sufficient to move about the work environment, physical strength to lift up to 25 lbs.; physical stamina sufficient to sit for prolonged periods of time; mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions.
Employees work primarily in an office environment with moderate noise levels and controlled temperature conditions.  Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.  The job involves field work.  Employees frequently interact with individuals in crisis. Work may require nontraditional work hours, call-back, working late evenings and/or weekends and holidays. 
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. 

FINAL FILING DATE: We are accepting applications until closing at 5 pm, February 11, 2020

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Business Systems Analyst II in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform professional level work in the analysis, design, programming, testing, installation and maintenance of business applications systems and databases.

DISTINGUISHING CHARACTERISTICS

This is the journey level class within the Business Systems Analyst series and is distinguished from the I level by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Business Systems Analyst in that latter performs the most difficult and responsible types of duties assigned to classes within this series including assigned responsibilities for major project and program areas and exercising technical and functional supervision.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from an Information Technology Program Manager.
• May exercise technical and functional supervision over lower level professional, technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Perform analytical and technical work through enterprise systems that support assigned City business applications.
• Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis.
• Provide and/or ensure follow up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
• Analyze data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
• Perform installation and configuration duties and related data migration, conversion, and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
• Perform configuration, testing and troubleshooting for network/communications devices and/or interfaces that support assigned systems.
• Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues; develop and manage project budgets.
• Coordinate implementation of the system software, including conversion of data to new systems; work with application support personnel to resolve system problems.
• Assist departments in defining requirements for proposed business applications; review, analyze and evaluate business applications and user needs; translate business objectives into application requirements.
• Develop and participate in the development of Requests for Proposal, Quote, or Information; participate in the selection; and assist with the oversight of consultants and vendors.
• Perform reporting, testing and general maintenance of enterprise systems and identify alternative methods for better operation and use.
• Research, plan, install, configure and test new application systems and interfaces; maintain and upgrade existing application systems and interfaces; apply software updates to servers and schedule periodic server cycling
• Analyze and resolve technology related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
• Prepare and maintain documentation for each application; design backup procedures; and analyze problems with existing applications.
• Work closely with assigned City departments and divisions to understand and identify user computer system and equipment needs; analyze and evaluate present or proposed business procedures or problems to define enterprise application needs
• Create, record, and maintain user access and security; provide training to users regarding computer equipment and operating procedures.
• Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
• Research, compile and prepare reports and documentation on program activities; analyze program and develop corrective action, maintain records of findings and corrective actions; prepare periodic status reports.
• May plan, assign, review the work of technical personnel assigned to functional area of assignment.
• Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance with City standards.
• Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments, divisions and outside agencies.
• Answer questions and provide information to the customers, via telephone, e-mail, and written correspondence related to the technical support program/operations; investigate complaints and recommend corrective action as necessary to resolve complaint.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of business analysis.
• Principles and practices of computer systems and related analysis and design.
• Principles and techniques of programming, and business application documentation.
• Principles and practices of relational database techniques and design.
• Use, capability, characteristics and limitation of computers and related equipment.
• Network technology and environment.
• Principles and practices of project management.
• Records storage and handling techniques.
• Standards and methods related to computerized data systems and analysis use.
• Written documentation methods related to complex technical work.
• Principles and practices of interactive and batch programming.
• Application documentation; computer logic and mathematics.

Ability to:

• Perform professional work in support of enterprise systems for business applications.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Conduct enterprise systems and procedures analysis and feasibility studies.
• Analyze data and develop logical solutions to enterprise application programming problems.
• Prepare work flow charts and code steps into programming language.
• Develop and manage information technology projects.
• Effectively lead cross-functional teams.
• Train or instruct on-line users in use of computer equipment and operating procedures.
• Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Formulate, design, and implement process and product improvements and streamlining measures.
• Develop and recommend policies and procedures related to assigned operations
• Advocate on behalf of the department for change and process improvement.
• Identify new technology solutions to manage the workload of the department.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Work weekends, evenings or standby, as required.
• Maintain confidentiality as necessary.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Independently perform professional work in support of business analysis.
• Analyze, design, program, install and maintain highly technical and complex programs.
• Analyze data and develop logical solutions to complex business systems application programming problems; implement computer systems.
• Develop and manage projects related to business systems applications, including establishing and maintaining schedules.

EXPERIENCE AND TRAINING

Experience:

Two years of responsible experience performing duties similar to that of a Business Systems Analyst I with the City of Roseville (To perform professional level work in the analysis, design, programming, testing, installation and maintenance of business applications systems and databases.)

AND

Training:

A Bachelor’s degree from an accredited college or university, preferably with major course work in computer science, information systems, business management, accounting, business information systems, finance or a related field is desirable. Two years of relevant work experience may be substituted for two years of the required education.

License or Certificate:

Possession of a valid California driver’s license upon date of appointment by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have performing professional level work in the analysis, design, programming, testing, installation and/or maintenance of business applications systems and databases.

• Less than 1 years
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4+ Years

4. Please list your completed education from an accredited college or university. List the degree, major and institution.

5. Please describe a critical business system that you’ve supported, your role, your key responsibilities, the line of business, and the number of end-users.

6. Describe your knowledge and/or experience managing or overseeing the implementation of a new initiative or special project. Include your experience assessing project goals, setting deadlines, coordinating with stakeholders, and meeting project deliverables. Please describe your primary role, duties, and decision-making authority.

7. Describe your experience as a Project Manager for technology related projects. Include tasks performed, years of experience, and approximate number and types of projects managed. 

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.