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Grow & Thrive

Are you ready to help shape the future of technology and public service in San Bruno? Join our team under the leadership of a new Information Technology Manager and empowered with a recently completed Technology Assessment to continue the amazing work of our team in service to the organization. The IT division is at a pivotal moment, and you will join a skilled team of professionals ready to tackle new challenges as the division continues to evolve.

 

About the Role

Under general direction, the Information Technology Associate provides professional, technical, and analytical support for the City’s computer hardware, software, network, and peripheral equipment. The position supports end users across all City departments, assists with projects for new and upgraded IT/IS systems, and may lead project teams and consultants.​

 

What You’ll Do

• Support and troubleshoot the City’s desktop, server, and network environment, including operating, database, and network systems.​
• Respond to help desk requests, diagnose problems by phone, in person, and via remote access, and see issues through to resolution.​
• Install, configure, and maintain desktop computers, printers, peripherals, and a wide variety of IT/IS applications, and train users on hardware and software.​
• Analyze root causes of recurring issues, recommend long-term solutions, and suggest improvements to IT/IS customer support operations.​
• Collaborate with departments to understand business needs and recommend practical technology solutions that support City services.​
• Assist with monitoring and maintaining the City’s technology infrastructure and network, and manage PC deployment and hardware/software implementation projects.​
• When supporting public safety departments, the position also supports mission-critical Police and Fire systems, including CAD, RMS, MDCs, CLETS, public safety radios, and related mobile and telecommunications equipment.​

 

Who We’re Looking For

We are looking for someone who:

• Takes initiative, works independently, and proactively looks for ways to improve systems and service.​
• Is eager to learn new technologies and stay current with industry standards and best practices.​
• Delivers excellent customer service, communicates clearly with non-technical staff, and builds positive working relationships throughout the organization.​
• Is tenacious in troubleshooting—digging into complex hardware, software, and network issues until the root cause is identified and resolved.​
• Works well as part of a team, demonstrating flexibility, cooperation, and a strong commitment to the City’s goals and values.​

 

Minimum Qualifications

• Equivalent to an associate’s degree in computer science, information systems, or a closely related field.​
• Three (3) years of progressively responsible experience performing technical, analytical, and support tasks for computer systems.​
• Valid California Class C driver’s license at time of hire and throughout employment.​
• IT/IS certifications are preferred.​
• This position is required to obtain security clearance to operate in a public safety environment with service to the City's police and fire departments.

 

If you thrive in a collaborative, service-focused environment and enjoy solving problems that help keep City operations running smoothly, we encourage you to apply.

 

Compensation

The annual salary range for this position is $108,751 to $133,451. Remote work is not available for this position. The City is proud to offer a competitive total compensation package with the following highlights:

 

• Wellness-focused schedule and paid time off (PTO) program
  • 4-day workweek (Monday through Thursday, 9-hours per day) with a 3-day weekend every week.
  • Approximately 3 to 5 weeks of vacation per year, dependent on years of service, with the option to cash out up to 2 weeks per year.
  • Additional 80 hours of paid time off (Management Leave) annually, with the annual option to cash out those hours.   
• Comprehensive medical and dental plan with choice of HMO or PPO program for employee and eligible dependents.
• Defined benefit retirement program through CalPERS, with benefit dependent membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62). More information is available online at CalPERS. 
• Deferred Compensation Section 457b match of 0.5% to 4.5%, dependent on CalPERS membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62)
• Education assistance including tuition and student loan reimbursement
• Employee home loan assistance program.

 

The City provides a comprehensive total compensation package. For a listing of employee benefits, please see the Mid-Management column in the document linked here.

 

Note:

• Remote work is not available for this position.
• The standard work week is four (4) nine (9) hour days for a full-time schedule of 36 hours per week with no impact on annual salary. 

 

How to Apply

To apply, submit your resume online through BambooHR, attach a compelling cover letter, and answer supplemental questions. Applications missing a cover letter and/or answers to the supplemental questions will be automatically disqualified. Applications must be received by 7:30 am on Wednesday, March 25, 2026. You are encouraged to apply as soon as possible before the recruitment is closed. 

 

Panel interviews are tentatively scheduled for the week of March 30th, 2026.

 

The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the position. 

 

Equal Opportunity Statement
The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.

Grow & Thrive

 

Are you ready to help shape the future of technology and public service in San Bruno? Join us at a pivotal moment as the next Information Technology Manager—an opportunity to make a lasting impact within a collaborative, community-focused environment. Reporting to the Administrative Services Director & Chief Financial Officer (or designee), you’ll lead a dedicated team of professionals eager for new challenges as the division continues to evolve.

 

The City is looking for more than a caretaker for existing City systems—we’re looking for an individual to inspire a team, champion innovation, and guide citywide initiatives that range from modernizing infrastructure to strengthening cybersecurity and expanding online and remote municipal services. As a member of the Administrative Services Department management team, you’ll advance principles of excellence, responsiveness, and stewardship—all while visibly supporting City employees and the broader San Bruno community.

 

If you thrive on building strong teams, driving positive change, and laying the foundation for a smarter, more resilient organization, we invite you to submit your candidacy for this position.

 

About the Role

The Information Technology Manager will combine strategic vision with hands-on leadership and day-to-day supervision. Your immediate priorities will include developing a strategic path forward for the City’s recently completed Technology Assessment Report. This includes the establishment of an Information Technology governance structure, development of an IT Master Plan, and completion of a cybersecurity assessment. The new IT Manager will also have the opportunity to rebuild a team with recruitment of two or three vacancies resulting from attrition.  You'll play an integral role in elevating digital and remote service delivery for staff and residents. Successful candidates will be able to balance planning and problem-solving, mentoring and developing a skilled team, and embracing shifting priorities in San Bruno’s dynamic municipal landscape.

 

Ideal Candidate

We’re looking for a skilled project manager who builds consensus with user departments to strategically advance the many initiatives identified in the Technology Assessment. You bring self-awareness, knowing your strengths and opportunities for growth. You find professional joy in helping others, building effective teams, and supporting citywide progress. You foster a culture of vulnerability-based trust—modeling transparency, welcoming feedback, and sharing the purpose and passion that motivate you—resulting in true collaboration, accountability, and enthusiasm.

 

You believe in consensus-building, “yes, if” problem-solving, promote honest communication, and demonstrate a visionary approach. With strong technical expertise and a continual learning mindset, you’re ready to help San Bruno innovate, adapt, and grow.

 

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in information technology, computer science, business administration, or a closely related field and five (5) years of professional information technology experience is required, including two (2) years at a supervisory level. Additional certificates in information technology systems are preferred. Possession of and ability to maintain a valid California driver’s license. This position is required to obtain security clearance to operate in a public safety environment with service to the City's police and fire departments.

 

Compensation

The annual salary range for this position is $146,767 to $180,102. Remote work is not available for this position. The City is proud to offer a competitive total compensation package with the following highlights:

 

• Wellness-focused schedule and paid time off (PTO) program
  • 4-day workweek (Monday through Thursday, 9-hours per day) with a 3-day weekend every week.
  • Approximately 3 to 5 weeks of vacation per year, dependent on years of service, with the option to cash out up to 2 weeks per year.
  • Additional 80 hours of paid time off (Management Leave) annually, with the annual option to cash out those hours.   
• Comprehensive medical and dental plan with choice of HMO or PPO program for employee and eligible dependents.
• Defined benefit retirement program through CalPERS, with benefit dependent membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62). More information is available online at CalPERS. 
• Deferred Compensation Section 457b match of 0.5% to 4.5%, dependent on CalPERS membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62)
• Education assistance including tuition and student loan reimbursement
• Employee home loan assistance program

 

The City provides a comprehensive total compensation package. For a listing of employee benefits, please see the Mid-Management column in the document linked here.

 

Note:

• Remote work is not available for this position.
• The standard work week is four (4) nine (9) hour days for a full-time schedule of 36 hours per week with no impact on annual salary. 

 

How to Apply

Applications may be submitted online at BambooHR including a compelling cover letter and a writing sample, preferably an internal memo or staff report that you authored. Applications must be received by 7:30 am on Wednesday, March 18, 2026. You are encouraged to apply as soon as possible before the recruitment is closed. 

 

Panel interviews are tentatively scheduled for the week of March 23rd, 2026.

 

The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the position. 

 

Equal Opportunity Statement
The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.

 

This position performs a variety of work in the monitoring of county, state and federal detainees and maintains the security and safety of inmates and staff.

EXAMPLES OF DUTIES

• Performs booking procedures, including receiving, booking and assigning prisoners to cells; performing body searches; fingerprinting, and photographing prisoners, etc.
• Maintains custody of prisoners’ private property.
• Maintains the safe and orderly operation of the County jail facility; monitors security cameras and door warning lights; screens and monitors visitors. Inspects all of inmates’ incoming and outgoing mail and telegrams.
• Inspects facilities regularly.
• Monitors the condition and activities of prisoners.
• Prepares prisoners for court appearances; provides transportation as necessary.
• Administers First Aid in emergency situations.
• Performs general office work, including but not limited to entering computer data, copying and filing documents, etc.
• Prepares and submits required records and reports.
• Performs related duties as assigned.

 

 

San Mateo County Health is seeking two experienced and dynamic professionals to serve as Mental Health Program Specialists within the Behavioral Health and Recovery Services (BHRS) division, supporting implementation of the Behavioral Health Services Act (BHSA) and advancing system-wide transformation efforts.

 

These full-time, permanent positions will play key roles in strengthening behavioral health infrastructure, ensuring regulatory alignment, optimizing Medi-Cal revenue systems, and advancing integrated, evidence-based, whole-person care across BHRS.

 

Since 2006, BHRS has been committed to building a welcoming, recovery-oriented, trauma-informed, and culturally responsive system of care that addresses the full spectrum of client health, physical, emotional, behavioral, and social. Recent state legislation, regulatory changes, and local innovation efforts have reshaped the behavioral health landscape. These positions will help ensure BHRS remains responsive, compliant, and forward-thinking in this evolving environment.

 

About the Roles

Depending on experience and organizational need, selected candidates may support one of the following focus areas:

 

Policy & System Integration

• Strengthening policy review and analysis infrastructure and ensuring alignment with federal, state, and local regulations

• Conducting system mapping and organizational assessments to identify service delivery gaps related to integrated behavioral health service delivery
• Supporting organizational culture change needed for continuous quality improvement 
• Monitoring and analyzing behavioral health legislative and regulatory developments
• Identifying and standardizing performance metrics to support data-informed decision-making

 

Evidence-Based Practices & Revenue Optimization

• Leading Medi-Cal billing and revenue cycle improvement initiatives

• Oversee initiatives focused on developing certification and billing infrastructure for contracted community-based providers
• Coordinating agency-wide requirements for implementation and fidelity monitoring of Evidence-Based Practices (EBPs)
• Supporting the implementation of Behavioral Health Community-Based Organized Networks of Equitable Care and Treatment (BH-CONNECT) and other EBP and Medi-Cal billing-related initiatives
• Advising leadership on relevant policy changes to support strategic planning for implementation of sustainable, high-quality service delivery

 

Both positions collaborate closely with clinical teams, administrative leadership, community-based organizations, managed care partners, and state agencies to advance integrated, equitable behavioral health care.

 

Why Join BHRS?

This is an opportunity to contribute to meaningful, system-level transformation in public behavioral health. These roles directly support BHSA implementation, integrated care advancement, fiscal sustainability, and equitable access to high-quality services for diverse communities across San Mateo County.

 

If you are a strategic thinker who thrives at the intersection of policy, operations, data, and behavioral health innovation, we encourage you to apply.

 

The ideal candidate for the Policy & System Integration will demonstrate:

• Deep knowledge of integrated whole-person behavioral health care models and system design principles.

• Experience conducting organization-wide assessments, system mapping, and gap analyses to inform strategic transformation.
• Strong ability to interpret and operationalize complex state and federal behavioral health legislation and regulatory guidance.
• Demonstrated success leading cross-functional change management initiatives that shift agency culture and service delivery models.
• Advanced analytical skills to translate performance metrics and assessment findings into system-level policy and recommendations for operational improvements.
• Strong facilitation skills to convene multidisciplinary stakeholders, including leadership, clinical teams, and external partners.
• Commitment to equity-centered, trauma-informed, and culturally responsive organizational practices.

 

Policy & System Integration duties may include but are not limited to:

• Lead system-level policy review efforts to ensure alignment with evolving behavioral health regulatory requirements.

• Monitor relevant behavioral health legislation, regulations and guidance and prepare formal impact analyses and implementation recommendations.
• Establish sustainable policy governance and review processes, including stakeholder engagement.
• Facilitate organizational assessments to inform ongoing integrated whole-person care initiatives.
• Develop agency-wide frameworks for implementation, staff training and technical assistance that advance whole-person integrated care delivery, including evidence-based co-occurring practices and recovery-oriented approaches.
• Present policy analysis and system-level recommendations to executive leadership, advisory bodies and external stakeholders.
• Collaborate with cross-functional behavioral health teams working on performance outcomes, workforce development, billing system integration, and innovative service delivery. 

The ideal candidate for the Evidence-Based Practice & Revenue Optimization will demonstrate:

• Knowledge of Medi-Cal billing, managed care contracting, and behavioral health patient care revenue systems.

• Demonstrated ability to analyze data and develop system-level recommendations for operational improvements.
• Knowledge of BH-CONNECT and other DHCS initiatives impacting Medi-Cal reimbursement and documentation standards.
• Experience with implementation, readiness assessment, and fidelity monitoring of evidence-based practices (EBPs).
• Strong facilitation skills to convene multidisciplinary stakeholders, including leadership, clinical teams, and external partners.
• Commitment to quality assurance, audit readiness, and continuous improvement in public behavioral health systems.

 

Evidence-Based Practice & Revenue Optimization duties may include but are not limited to: 

• Serve as BHRS subject matter expert on Medi-Cal billing, reimbursement regulations, and revenue optimization strategies.

• Lead patient care revenue maximization initiatives focused on improving billing accuracy and maximizing allowable Medi-Cal reimbursement.
• Oversee initiatives focused on developing and implementing streamlined billing infrastructure for community-based organizations to optimize Medi-Caleligible services, peer supports, and community-defined evidence practices (CDEPs).
• Facilitate an Evidence-Based Practice (EBP) Committee to support EBP selection, review, and policy and procedure development.
• Work collaboratively with BHRS Program Managers and Quality Management team to ensure EBP implementation to fidelity in compliance with state and federal guidelines.
• Review EBP revenue-generation, utilization and other relevant data and make recommendations for adjustments as necessary to optimize billing, cost recovery, and compliance.
• Prepare actionable reports, briefs, and presentations to inform executive leadership strategic planning and decision-making.

 

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Licensure/Certification: 

• California license as one of the following: 1) Clinical Social Worker; 2) Marriage and Family Therapist; or 3) Clinical Psychologist

Education and Experience: 

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience as a Mental Health professional.

Tentative Recruitment Timeline
Final Filing Date: Monday, March 9, 2026, at 11:59 PM PST
Application Screening: Week of March 9, 2026
Panel Interviews: Week of March 23, 2026

 

About the County 

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

 

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. 

We encourage applicants with diverse backgrounds and lived experiences to apply.

 

 

Talent Acquisition Analyst: Priscilla Bermudez (022026) (Mental Health Program Specialist - G081)

This position will perform a variety of responsible law enforcement and crime prevention work, including patrolling assigned areas, answering calls and complaints, investigating crimes, serving civil papers, and providing court room security; enforce all federal and state laws and local ordinances related to public safety and welfare.

JOB DUTIES

• Performs routine patrol duties, including but not limited to patrolling assigned areas of the County; responding to emergency calls and/or public calls for assistance; investigating disturbances, prowlers, burglaries, thefts, vehicle accidents and other crimes; checking buildings for physical security, etc.

• Administers first aid in emergency situations.

• Issues traffic citations.

• Serves warrants, subpoenas and civil documents.

• Apprehends and arrests suspects and violent persons; transports prisoners; seizes property and/or criminal evidence; interrogates suspects, witnesses and complainants; gathers and preserves evidence.

• Assists with County search and rescue operations.

• Prepares various reports on investigations, including arrest and unusual incidents observed.

• Assists with criminal investigations as required.

• Prepares case files; testifies and presents evidence in court.

• Works with other law enforcement agencies in matters related to the investigation of crimes and apprehension of offenders.

• May serve as special duty officer as assigned, including responsibilities such as serving on the narcotics task force, serving as Deputy Coroner, providing court security, serving as school resource officer, serving as K-9 handler, serving on gang task force, etc.

• Participates in other special projects and programs as assigned.

• Performs duties related to crime prevention and community relations.

• Performs general administrative work, including but not limited to attending meetings, preparing correspondence and reports, entering computer data, maintaining files, answering the phone, etc..

THE POSITION

$2500 Sign-on Bonus!

Tri-City is currently hiring to fill one full time vacancy for an Office Specialist within our Access to Care ("ATC") Team.  The Office Assistant positions are for experienced clerical staff who will provide a variety of clerical and administrative program support duties within a behavioral health clinical setting for the ATC Team, but will primarily assist with the ATCs registration process. This position will be responsible for a high volume of data entry and electronic health record entries. This position will report to a Clinical Supervisor.

This position will perform the following essential duties, including, but not limited to:

• Performs technical and procedural work in support for an assigned department, division, or program; applies technical procedures, methods, and techniques to support program and functions and processes; monitors and explains operational and program requirements and processes to various stakeholders.

• Provides information to the public or Authority Staff that requires the use of independent judgment, compliance with laws and interpretation of policies, rules and procedures.

• Greets and provides general information to clients, visitors, vendors, and staff, in person and on the telephone, in a professional manner; schedules appointments and meetings and maintains calendars; assists clients by referring them to applicable sources of information; distributes applications and forms and explains how to complete them; answers requests for information by consulting various available sources.

• Verifies and reviews calculations, forms, data, and reports for accuracy, completeness, and conformance with established Authority regulations and procedures.

• Types, formats, edits, revises, proofreads, tracks, and prints a variety of narrative, statistical, and technical documents, reports, correspondence, spreadsheets, and other documents and materials.

• Inputs, updates, tracks, and extracts information into appropriate databases and billing systems; searches records and files for data.

$2,500 Sign on Bonus

Hybrid Schedule Available - This position requires full-time, onsite work for the first 60 days.  Hybrid eligibility begins thereafter.

 

THE POSITION

Under general direction, the Executive Assistant performs a wide range of complex, highly responsible, and confidential administrative and secretarial duties in support of the Executive Director, Executive Management, the Governing Board, the Mental Health Commission, and other officials. This position requires regular access to sensitive and confidential information and the ability to exercise independent judgment in interpreting and applying policies, procedures, and administrative regulations. The Executive Assistant relieves the Executive Director of routine administrative and clerical matters, responds to public inquiries, and routes requests in accordance with established procedures. Performs related duties as assigned.

This position will perform the following essential duties, including, but not limited to:

• Provide high-level, confidential administrative support to the Executive Director and Executive Management, including sensitive and agency-wide matters.
   
• Support strategic initiatives, community engagement, and special projects through research, data compilation, reporting, and performance tracking.
   
• Prepare agendas, presentations, correspondence, reports, and materials for the Executive Director, Executive Team, Governing Board, and Mental Health Commission.
   
• Attend meetings as directed; serve as recording secretary and prepare accurate minutes and follow-up documentation.
   
• Support Governing Board and Mental Health Commission operations in compliance with federal, state, and local laws, including the Brown Act.
   
• Maintain records and files in compliance with HIPAA, FLSA, Public Records Act, and agency retention requirements; coordinate public records requests and legal matters.
   
• Manage executive calendars, scheduling, travel, and hybrid meetings using Microsoft 365, Teams, Zoom, and related platforms.
   
• Serve as primary point of contact for executive leadership; manage and prioritize communications and independently draft responses.
   
• Provide administrative and project support to executive leadership, including purchasing, work orders, fiscal, contract, and regulatory documentation.
   
• Assist with training administrative staff and maintaining executive office workflows.
   
• Research laws, regulations, contracts, and Governing Board actions; maintain required documentation, including conflict of interest filings.

Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.

Overview:

The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water’s records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.

This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.

The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit.

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

Customer Service & Stakeholder Support

• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information.
• Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests.
• Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience.
• Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.

Helpdesk Oversight & management

• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents.
• Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows.
• Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency.
• Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets.
• Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to:
  • Average speed to answer
  • Call response times
  • Abandonment rates
  • First-call resolution rate
  • Ticket aging and backlog metrics
  • SLA compliance
  • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents.
• Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements.
• Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience.
• Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes.
• Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.

Information Governance & Risk Management

• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements.
• Ensure confidentiality, security, and proper disposition of sensitive and confidential records.
• Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.

Automation & Digital Transformation

• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards.
• Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately.
• Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload.
• Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.

Reference Library & Records Management

• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials.
• Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials.
• Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements.
• Restore, preserve, and digitize historic documents and original media.

Public Records & Legal Compliance

• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests.
• Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel.
• Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act.
• Review records responses for quality control, accuracy, and lawful disclosure or exemption.
• Provide sworn testimony during deposition proceedings related to records management, as required.

Leadership & Administration

• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts.
• Supervise staff and support professional development and effective workload management.
• Prepare and present staff reports, recommendations, and program updates to leadership.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Five (5) years of progressively responsible records management, helpdesk management,  library services, or related experience.
• At least two (2) years of direct supervisory or program management experience.
• Experience managing large-scale records collections, including off-site archival storage and onsite digital information
• Experience managing help desk or call center functions and call center automation
• Demonstrated experience administering Public Records Act requests and legal records production.
• Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.

Ideal Skills and Abilities:

• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency.
• Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences.
• Ability to independently administer complex records and library programs while collaborating across departments.
• Strong analytical, organizational, and project management skills.
• Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions.
• Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment.
• Ability to clearly describe records systems, locations, and information environments to internal and external requestors.
• Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.

Ideal Knowledge:

• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles.
• Confidentiality, security, retention, disposition, and destruction of public records.
• Search and retrieval techniques for complex, multi-modal information systems.
• Federal and state laws and regulations related to public records, including the California Public Records Act.
• Digital asset management, metadata standards, taxonomy, and cataloging practices.
• Budget development, contract administration, and sound financial management practices.
• Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.

Ideal Training and Education:

• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. 
• A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.

Required License or Certificate:

To review the Job Description, please click here

Records & Library Services Unit (Position Code 423)
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period  (one year).

Summer 2026 Internship Program

Position Type: Part-Time, Seasonal
FLSA Status: Non-Exempt
Hourly Rate: $20.00
Hours: Up to 25 hours per week
Duration: Approximately June 15 – August 14, 2026

About the City of Pacifica

The City of Pacifica operates under the Council–Manager form of government and provides a full range of municipal services to its residents. With an operating budget of approximately $47.3 million and a workforce of over 180 full-time employees, Pacifica is committed to responsive governance and community engagement.

Are you interested in gaining meaningful, hands-on experience in local government?

The City of Pacifica is excited to host approximately seven (7) Summer Interns across multiple departments. This program is designed to provide students with substantive project experience, professional mentorship, and exposure to the inner workings of municipal government. Unlike a general internship pool, each department will recruit for a specific opportunity aligned with its operational needs and professional focus. 

About the Program

The Summer Internship Program was developed in collaboration with the Next Generation Committee, sponsored by the City/County Managers Associations of San Mateo and Santa Clara Counties. The program supports the development of emerging professionals and promotes careers in local government.

The Summer Internship Program is tentatively scheduled to run from June 15, 2026 through August 14, 2026 (8 weeks). End date may be adjusted based on the intern's schedule and availability.

Selected applicants will be invited to interview during a tentative window of March 23 – April 3, 2026, with flexibility as needed.

The City anticipates finalizing offers by April 24, 2026 to allow adequate time for summer scheduling and coordination. Internships are part-time (up to 25 hours per week), seasonal, at-will, and non-benefited positions.

Why Apply?

• Meaningful Work: Interns contribute to real projects that impact the Pacifica community.
• Professional Development: Strengthen your research, writing, presentation, and analytical skills in a public sector setting.
• Mentorship & Networking: Work closely with City leadership and staff while building connections across departments.
• Career Exploration: Gain exposure to the breadth of career paths within local government.

About the IT Summer Intern Opportunity

The Information Technology (IT) Division supports the City’s technology infrastructure, cybersecurity practices, and digital service delivery across all departments. The IT Intern will gain hands-on experience in municipal technology operations, including systems support, hardware and software deployment, troubleshooting, and project-based technology initiatives. This internship is ideal for a student interested in pursuing a career in information systems, cybersecurity, network administration, or public sector technology. The intern will contribute to meaningful projects that enhance operational efficiency and service delivery throughout the organization.

Responsibilities May Include (but Are Not Limited To):

• Assisting with end-user technical support and help desk requests
• Supporting hardware and software installation, configuration, and maintenance
• Assisting with inventory management of IT equipment and assets
• Supporting cybersecurity best practices and internal compliance efforts
• Participating in system upgrades, testing, or implementation projects
• Assisting with documentation of IT procedures and workflows
• Supporting audio/visual setup for meetings and City events, as needed

Education & Experience:

• Current undergraduate student majoring in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field
• Coursework in networking, systems administration, cybersecurity, database management, or related areas preferred
• Prior technical support or internship experience is desirable but not required

Preferred Skills & Knowledge:

• Basic understanding of computer hardware, operating systems, and networking concepts
• Familiarity with Microsoft Windows environments and Office 365
• Interest in cybersecurity and data protection practices
• Strong troubleshooting and problem solving skills
• Ability to communicate technical concepts clearly to non technical users
• Organizational skills and attention to detail
• Ability to work independently and as part of a team

How to Apply: Candidates interested in applying for the position may submit their online application, cover letter and resume by March 15, 2026 at 11:59 PM PST. Candidates must submit a completed online application and upload a current resume through CalOpps. Applications that are incomplete or missing required materials will not be considered.

Equal Opportunity Employer: The City of Pacifica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local law.

Public Safety Records Specialist I

 

The City of Sunnyvale is recruiting for the position of Public Safety Records Specialist I for the Department of Public Safety. The Public Safety Records Specialist is responsible for performing a wide variety of administrative, technical, and clerical records support duties in the Records Division of the Department of Public Safety, including the maintenance of records and files, processing of data and reports, critical time-sensitive data entry, providing support to sworn personnel, and providing information to the public, outside agencies and departmental staff; and performs related work as required. The Records Division is staffed on a seven day/week, 24 hour/day schedule, including weekends and holidays.

 

Minimum Qualifications:

Education and Experience: 

The minimum qualifications for education and experience can be met in the following way:

Graduation from high school or tested equivalent; AND

One year of general clerical experience.

 

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application and responses to the required supplemental questions.  The final filing date is Monday, March 9, 2026 by 5:00 pm or after receiving 100 complete and qualified applicants, whichever is first.  For complete information regarding this current opportunity, please visit:  www.Sunnyvale.ca.gov 

 

 

Salary - $32.96 - $42.07