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THE POSITION

Tri-City is looking for one individual to serve as a Medical Assistant for the Supplemental Crisis Team. The Medical Assistant will assist licensed medical staff by providing client services that include basic administrative, clerical, or medical support services for mentally ill and emotionally disturbed clients in an outpatient clinical setting.  This position will report to the Crisis Intervention and Medication Support Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Coverage for Garey site Medical Assistant; process Medi-Cal and insurance verification;
• Reconcile verification of ambulance and labs, pharmacy invoices, medication list, pharmacy refill follow-up documents, authorizations and TARS, data gathered from treatment nurse, medication consents (including obtaining consents);
• Medication pick up; filtering pharmacy and lab calls; faxing of insurance, notes and CBC’s as appropriate;
• Monitoring treatment plan expiration dates to ensure compliance; ordering supplies; monitoring SHARPS container and medical disposal;
• Scheduling in-services with pharmaceutical agencies, second medical transport as needed, fielding non-clinical, medication questions, appointments and reminder phone calls;
• Various clerical support duties such as copying, securing signatures and data entry;
• Perform other duties as assigned.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Date Posted:           February 12, 2020

Classification:          INFORMATION TECHNOLOGY ANALYST
                                  Open and Promotional recruitment

Work Schedule:       8 hours per day; 5 days per week (Monday – Friday); 12 months per year
 

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $7,050            $7,402           $7,772            $8,163           $8,570

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

Application Deadline:          Friday, March 6, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Manager, Information Technology Support, perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet the needs of County Office and client school district technology users, resolve data problems and provide for system enhancements; design, code, test and implement new system applications.

Essential Job Functions:              

• Perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet technology user needs, resolve data problems and provide for system enhancements
• Analyze requests for application additions, solutions and revisions; confer with users to determine system and application needs, requirements, feasibility, operational problems and desired output; develop systems and applications in response to user feedback
• Facilitate the collection, management, manipulation, reporting and distribution of computerized data used for analysis; verify integrity of data in new systems
• Provide technical support to County Office staff and technology users; respond to inquiries and provide training and information concerning the proper use and operation of computer systems and programs; assist staff with resolving system problems and provide data processing solutions
• Administer assigned databases to assure proper performance, operation and file sizing; monitor available system space; move and reformat files as necessary to provide for efficient program and system running; analyze and design interface between computer systems as needed
• Review, analyze and modify existing systems and programs as necessary; prioritize and respond to requests concerning existing computer systems and programs; evaluate computer system performance and utilization; modify programs and systems to enhance operations
• Design, code, write, develop and implement new system applications; revise programs as necessary to assure adaptation with existing computer systems; design, install, upgrade and configure software applications to enhance and assure smooth running of assigned computer systems
• Debug programs by preparing test data and testing program operations as assigned; run test data in actual computer operations; detect and resolve programming errors and miscalculations; troubleshoot and resolve database, system and application errors and malfunctions as necessary
• Evaluate existing system designs to determine effectiveness and operational efficiency; modify systems to enhance system performance and presentation of data; integrate new software and revise programs as necessary to assure adaptation with existing computer systems
• Review and analyze computerized records and reports to assure accuracy and detect processing errors; modify systems and applications to resolve errors as needed; determine appropriate error corrections for software and correct existing data as necessary
• Maintain various records related to computer programs and assigned activities; utilize assigned computer systems to initiate queries and generate computerized reports as requested
• Prepare and develop technical design specifications, program descriptions, procedural manuals and user documentation according to established procedures; evaluate new technologies for effectiveness in meeting  the business requirements and objectives of users
• Communicate with technology users and various outside agencies to exchange information, coordinate activities and resolve issues or concerns
• Operate a variety of computers, servers, peripherals and specialized software
• Attend and participate in various in-services as assigned

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:  Bachelor’s degree in computer science or related field

EXPERIENCE:  Two (2) years of experience involving the programming and development of computer systems, databases, and applications

Specialized Skills and Knowledge:

• Knowledge of principles, practices and techniques used in the development, maintenance, and analysis of computer systems, databases, and applications
• Ability to perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet County Office needs, resolve data problems and provide for system enhancements
• Knowledge of computer programming systems, utilities, and applications used by the County Office
• Ability to review, analyze and modify existing systems and programs as necessary
• Ability to integrate new applications and revise programs to assure adaptation with existing computer systems
• Knowledge of system utilities and design and program applications
• Ability to design, code, test and implement new system applications
• Ability to analyze requests for system additions and revisions
• Knowledge of applicable programming languages
• Ability to design programming solutions for application problems and malfunctions
• Knowledge of principles, practices and methods of database structures, computer programming and system design
• Knowledge of database structures, on-line applications and system capabilities of County Office computer systems
• Knowledge of computerized data collection, management, manipulation and distribution requirements for analysis and reporting functions
• Ability to facilitate the collection, management, manipulation, reporting and distribution of computerized data used for analysis
• Knowledge of techniques of testing and debugging computer programs
• Ability to maintain assigned databases to assure proper performance, operation and file-sizing
• Knowledge of principles, methods, and procedures of operating computers and peripheral equipment
• Ability to operate computers and peripheral equipment properly and efficiently
• Knowledge of record-keeping and system documentation techniques
• Ability to maintain various records related to work performed
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Knowledge of oral and written communication skills
• Ability to communicate effectively both orally and in writing
• Ability to analyze situations accurately and adopt an effective course of action
• Ability to meet schedules and time lines

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials variety of materials and view a computer monitor
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials

Examination Process:  The examination process for this classification will consist of:

1. A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. A written examination (anticipated date- March 19, 2020)
3. An oral board examination (anticipated date- March 27, 2020)

                      NOTE: Examination procedures subject to change as deemed necessary by the Administrator,
                                  Personnel Commission Services.

Only the highest qualified candidates will be invited to attend the examinations.

                        Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

FINAL FILING DATE:  Open Until Filled.  First cut-off is 5:00pm February 28, 2020.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Information Technology Program Manager in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 am–5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

For more details on the position, please see the attached job flyer.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to question 9, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.
3. Why do you want to work for the City of Roseville?
4. Describe your management style. Specifically, how have you let your teams to be high performing?
5. How do you predict municipal governments will use technology differently in the next five years? How do you see yourself shaping the change?
6. Describe a significant change initiative that you led at your last organization. What were the major challenges, and how did you achieve success?
7. Which of the following Information Technology Divisions are you interested in leading and managing: Client Services (Service Desk), Business Solutions, Enterprise Solutions, Data Intelligence, Network Infrastructure, Cyber Security, and Strategic Planning & Digital Communications?
8. The City of Roseville technology infrastructure teams support networks, servers and storage, telecommunications, radio, cloud, and cyber security functions.  Please identify the technology infrastructure areas you’ve managed, how long, and any supervisory role you’ve held.  Please include years of experience supporting, and years supervising the infrastructure area, and the number of staff supervised.
9. How many years of experience do you possess in business application development/support or network/infrastructure support?

• Less than 3 years
• 3-5 years
• 5-7 years
• Over 7 years

10. How many years of experience do you possess providing functional supervision over assigned personnel?
    • Less than 1 year
    • 1-3 years
    • Over 3 years
11. How many years of experience do you have as a program manager, leading and managing a portfolio of projects?
12. How many years of experience do you have as a project manager, leading and managing the planning and implementation of business technology projects?
13. Please list any college or university degrees you have earned, include the degree, major and institution.

IT, a division of the Administrative Services Department, is divided into two teams: Software Development, and Endpoint and Infrastructure. Software Development involves writing and supporting software that enables City staff to deliver services more efficiently. Endpoint and Infrastructure is responsible for infrastructure, desktop, and mobile devices used throughout the City.

ABOUT THE POSITION

Endpoint and Infrastructure IT Analyst I: This entry level position has the full range of duties listed below can be performed in this job class but the incumbent is not expected to function at the same skill level as the higher positions and usually exercise less independent direction and judgment. This position receives more detailed instructions than the higher levels and may require a higher level of supervision and mentoring.

Endpoint and Infrastructure IT Analyst II: This is the mid-level Endpoint and Infrastructure IT Analyst position. It is filed by appointment when the department head has determined that an Endpoint and Infrastructure IT Analyst I is fulfilling all of the requirements of the Endpoint and Infrastructure IT Analyst at a higher level with more independence. At times, this position may do some training and supervision of an Endpoint and Infrastructure IT Analyst I as well as act as project lead for some less complex solutions. The incumbent must have demonstrated an ability to work independently and provide excellent customer service before advancing to this level.

The ideal candidate will embrace the City's emphasis on excellent customer service; will have a proven track record of reliability and dependability; will be detail-oriented and able to manage multiple tasks; will successfully perform work requiring analytical ability and be able to synthesize and summarize information; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and have a sense of  humor.

Please click on the PDF link below to review the complete job announcement.

This is an advanced journey level technical classification reporting to the Information Systems Manager. Under general supervision, the Information Systems Specialist provides complex technical support including network maintenance, setup, operation, and control of information systems hardware and software, and telecommunications activities, and supporting the Police Department. Employee may be required to work on-call, extended/off hours, holidays, and weekends. If assigned to the Police Department then a Police background and polygraph may be conducted.

Date Posted:           February 7, 2020

Classification:          SENIOR NETWORK ANALYST
                                  Open and Promotional recruitment

Work Schedule:       8 hours per day;
                                   5 days per week (Monday – Friday);
                                 12 months per year

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $8,363            $8,782           $9,220            $9,680         $10,165

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

Application Deadline:          Friday, February 28, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Manager, Network Services, perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district Local Area Network (LAN) and Wide Area Network (WAN) systems, servers and related equipment, hardware, software and applications; administer, evaluate, modify and assure proper security and operation of County Office network systems.

Essential Job Functions:              

• Perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications; administer remote and internal networks to facilitate access to system resources
• Inspect, troubleshoot and diagnose network system, server, hardware and application malfunctions to assure smooth running of network systems; resolve connectivity and other network problems and malfunctions; administer, configure, monitor and maintain network system servers and security; update servers with security patches and anti-virus software as needed
• Monitor and analyze network performance to assure smooth and efficient operation and identify problems, concerns and security issues; assure proper network usage, operations, resources allocation, bandwidth and connectivity; monitor, analyze and modify systems to meet County Office, remote and dial-up user needs
• Provide technical assistance and user support to County Office personnel, school districts, outside agencies and others concerning networks; respond to inquiries and provide detailed and technical information concerning network design, equipment, hardware, software, security, connectivity, configuration, malfunctions, applications, practices, techniques and procedures
• Assist in the planning, design, set-up, development and modification of computer and network systems; assist in the development and implementation of related projects; assist in preparing and development network plans including diagrams, drawings, spreadsheets and other documents; contact vendors to request pricing information for network hardware and software as directed
• Install and configure network hardware, cabling, servers, hubs, routers, printers, switches, modems, interface cards, data jacks and related equipment; replace cabling, equipment and devices as necessary; assure proper installation of server and work station software and test applications to assure proper operation
• Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, firewalls and designated programs and systems; analyze and respond to requests for network system and server installations, upgrades and modifications; determine appropriate hardware and software to meet requests
• Install server and work station software; test applications to assure proper operation; configure hardware and software to assure network access and smooth system operations; troubleshoot and resolve operating system malfunctions; obtain and install software updates and upgrades as needed
• Provide for the effective and efficient storage, retrieval, customization and archiving of data on servers; troubleshoot and resolve network and server-related database problems and malfunctions; assure data integrity; prepare, maintain and replace back-up data files; monitor available system disk space; move, compress and delete files to provide for program running as needed
• Prepare user stations and computer equipment for staff use; install and configure software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure proper operation; troubleshoot, diagnose and repair computer workstations and related hardware and software as needed
• Communicate with personnel, administrators and various outside agencies to exchange information and resolve issues or concerns; contact and collaborate with vendors in resolving network problems, issues and malfunctions
• Operate a variety of computers, servers, peripherals, testers, meters, tone generators, specialized software and hand tools; drive a vehicle to conduct work
• Maintain various records related to network documentation, routers, switches, firewall configurations, IP’s and assigned activities
• Research and evaluate new technologies for possible implementation; confer with users concerning system needs; provide recommendations concerning the purchasing and implementation of new technologies including network hardware and software

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree in Computer Science or related field

EXPERIENCE:   Three (3) years of experience involving the installation, maintenance and repair of network systems and related servers, equipment, hardware and software

Specialized Skills and Knowledge:     

• Knowledge of practices, procedures and techniques involved in the installation, configuration, operation, maintenance and repair of network systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of specialized activities involved in the installation, configuration, operation, maintenance, and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of network administration activities including establishing and maintaining user accounts, passwords, server and system back-ups, e-mail accounts and internet connectivity
• Ability to monitor, analyze, and modify systems to meet County Office, remote and dial-up user needs. Troubleshoot, diagnose, and resolve problems with network servers, hardware and software
• Knowledge of system utilities and design and program applications
• Ability to install and assure proper operation of server and work station software and updates
• Ability to administer, monitor and maintain network system security, servers and databases
• Knowledge of materials, methods and tools used in the operation, installation and repair of computer and network systems
• Ability to repair and replace hardware as needed
• Knowledge of WAN and LAN usage, implementation and network terminology
• Ability to assist in the planning, design, installation, configuration and modification of WANS and LANs
• Knowledge of principles, theories and techniques of network design
• Ability to configure network and user station settings to assure optimal utilization of system resources
• Knowledge of principles and techniques of systems and network analysis
• Ability to administer, evaluate and modify network systems to assure proper security and operation
• Knowledge of applicable types of cabling systems, servers, hubs, routers and other related equipment
• Ability to install and configure network hardware, cabling and related equipment
• Knowledge of principles, methods, and procedures of operating computers, networks, and peripheral equipment
• Knowledge of installation, maintenance, and repair of computer hardware, software, and peripheral equipment
• Knowledge of computer operating systems and software applications utilized by the County Office
• Knowledge of technical aspects of field of specialty
• Knowledge of record-keeping and report preparation techniques
• Ability to maintain records and prepare reports
• Ability to provide for effective and efficient storage, retrieval, customization and archiving of data
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Ability to communicate effectively both orally and in writing
• Knowledge of oral and written communication skills
• Ability to work independently with little direction
• Ability to plan and organize work
• Ability to meet schedules and time lines

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials
• Lifting, carrying, pushing or pulling moderately heavy objects as assigned by the position.
• Reaching overhead, above the shoulders and horizontally.

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. An oral board examination (anticipated date- March 17, 2020)

Only the highest qualified candidates will be invited to attend the examinations.
Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

Job Announcement was updated on 02/12/20

SENIOR DEVELOPMENT SERVICES ANALYST

                (Senior Business Analyst)

SALARY: $6296.39 to $8437.75 a month.

FINAL FILING DATE:      We are accepting applications until closing at 5 pm, March 6, 2020

 IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Development Services Analyst (Senior Business Analyst) in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORE Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To plan, organize and coordinate the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.

DISTINGUISHING CHARACTERISTICS

The Senior Development Services Analyst is the advanced journey level in the Development Services Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and may provide direct supervision over professional and technical personnel.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from assigned supervisor or management personnel.
• May exercise direct supervision over professional, technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Participate in evaluating the activities of staff, recommending improvements and modifications.
• Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
• Provide complex systems management for department specific systems, databases, reporting and mapping applications.
• Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
• Recommend and implement processes and procedures to integrate new program elements into permitting system.
• Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
• Manage and participate in various special projects and studies.
• Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
• Review and make recommendations for process enhancements and provide technical troubleshooting support.
• Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
• Serve as liaison with the Information Technology Department and outside vendors.
• Represent  function  on  committees,  outside  organizations,  and  at  staff  subcommittees  as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
• Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of computer systems and related analysis and design.
• Principles and practices of community development and permitting.
• Principles and practices of relational database techniques and design.
• Research methods and procedures including statistical analysis and report writing.
• Pertinent local, State and Federal laws, ordinances and rules.
• Principles of project management.
• Principles and practices of supervision, training and performance evaluation.

Ability to:

• Plan, organize and coordinate the development and implementation of new program elements into the enterprise permitting and data tracking system as it relates to Development Services Department’s business needs.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Extract and analyze data and produce technical reports.
• Analyze, develop and implement business solutions.
• Train or instruct users in the use of computer equipment and operating procedures.
• Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Develop and recommend policies and procedures.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

• Two years of responsible experience performing duties similar to that of a Development Services Analyst with the City of Roseville or as an analyst providing technical support for permitting and data tracking systems.

AND

Training:

• A Bachelor’s degree from an accredited college or university, preferably in computer   science,   information   systems,   business   management,   accounting, business information systems, finance, planning or a related field.  Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have directly supporting or configuring Accela Automation to meet business needs?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

4. How many years of experience do you have working as a Business Analyst?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

5. This position will lead a team of professional, technical, and contract services. Please describe your experience managing and leading a team of diverse employees and contract staff.

The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five business units with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and experienced professional to lead a small team of analysts in new feature development as well as ongoing system support.

6. Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all seven areas listed below.

• Project Management
• Process Improvement
• Software Implementation
• Customer Service or Support
• JavaScript, .css, C#, or other programming languages
• SQL, SSRS Reporting, or Business Objects/Crystal Reporting

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

Date Posted:       February 5, 2020   

Classification:      AUDIO/VISUAL SUPPORT TECHNICIAN

                              Open; Open and Promotional; Promotional Only

Work Schedule:     8 hours per day (8:00AM – 5:00PM);                                                                                               5 days per week (Monday –Friday);                                                                                                 12 months per year
 

Salary Range:          Step A                Step B              Step C               Step D                Step E

(monthly)                starting              6 mos              18 mos              30 mos               42 mos

                                 $4,657.00          $4,889.00        $5,135.00          $5,391.00          $5,660.00

Benefits:     

Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:    

Division: Business Services Division
Department: Information Technology Services
Location: San Mateo County Office of Education, 101 Twin Dolphin Drive, Redwood City, CA 94065

NOTE: The eligibility list will be utilized to fill the current vacancy as well as any future full-time positions in the next 12 months.

Application Deadline:       Wednesday, February 26, 2020 (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:            Under general supervision set up and adjust audio-visual equipment and online media connections for meetings and conference events; provide technical assistance to media users to access web-based applications used for remote meetings, teleconferencing, and presentations.

Essential Job Functions:              

• Assist County Office staff and other professional development trainers and meeting hosts in the use of a variety of audio-visual equipment, software, and web-based applications; provide all levels of audio-visual support, from one person conferencing to support for large-scale meetings and conferences.
• Operate a variety of audio-visual equipment including remote-control devices, laptops, cameras, digital video recorders, projectors, amplifiers, and speakers; integrate audio-visual devices into the SMCOE network and other audio-visual systems.
• Establish and maintain connections for audio and video conferencing as required; troubleshoot and diagnose equipment and network integration failures, sometimes when meetings are in progress.
• Reserve media and equipment for scheduled events; ensure audio-visual equipment, peripherals, tools and cables are available for scheduled events; research and recommend audio/visual presentation options, and work with County Office staff to plan for and arrange specialized requests.
• Respond to inquiries and provide information to staff concerning audio-visual equipment usage, scheduling, practices and procedures.

• Disassemble and inspect equipment after usage, ensure all equipment and software signed out is accounted for, organized and stored properly.
• Inspect audio-visual equipment to ensure proper operation; clean, adjust and service parts and components; coordinate maintenance and repairs as needed for all audio-visual systems.
• Conduct an annual equipment inventory; complete and maintain hardware and software inventory records; recommend equipment replacement as necessary, assist with ordering audio-visual equipment and supplies.
• Communicate with Office of Education staff and outside presenters to review audio-visual requests, work through specialized needs, and resolve issues and concerns; respond to phone inquiries, and refer calls to other computer/network technicians as required.
• Drive a vehicle to pick-up and deliver audio-visual equipment.

Qualifications:        

Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be any combination equivalent to:

EDUCATION:     

Graduation from high school supplemented by coursework in communications, multimedia or related field.

EXPERIENCE:     

Two years of experience working with audio-visual and multimedia equipment in a business or educational setting.

Specialized Skills and Knowledge:     

KNOWLEDGE OF:

• Multi-Media Equipment - Laptops, projectors, camera equipment, speaker systems, amplifiers, DVRs, audio and videoconferencing, video streaming, webcasting, online meeting connectivity.
• Network Connectivity - Basic computer network and Internet connectivity through wireless and hard-wired schemes and protocols.
• Troubleshooting/Diagnostics - Basic diagnostic techniques and procedures used to restore audio/visual equipment to normal operations.
• Customer Service - Principles for providing customer services including assessing needs, interacting with clients using tact, patience and courtesy, meeting quality standards for services, and ensuring client satisfaction.

ABILITY TO:

• Multi-Media Equipment Operation – Set up and connect audio-visual equipment to meet meeting and presentation requirements.
• Active Listening - Give full attention to what clients are saying, take time to understand the audio/visual system problem being communicated, ask appropriate clarifying questions, absorb and retain information, and quickly determine the type of assistance required.
• Speaking - Express complex information in an understandable and effective way.
• Reading Comprehension - Understand and follow directions in computer and software system manuals.
• Problem Solving - Indentify problems, review information sources, develop and evaluate options and implement solutions.
• Time Management - Work independently, complete work under conditions of continuous interruptions, and meet schedules and deadlines.
• Active Learning – Understand the implications of new information for both new and future problem solving.
• Team Work - Develop cooperative working relationships and work within a team environment on technical problem solving.

Physical Requirements:  

Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Vision sufficient to read a computer screen and identify small parts on equipment.
• Hearing sufficient to understand verbal communication over the phone.
• Dexterity of hands and fingers sufficient to operate a computer keyboard.
• Upper/Lower Body Strength sufficient to lift, carry, push and pull equipment carts and moderately heavy equipment; bend at the waist, kneel and crouch; reach overhead, above the shoulders and horizontally
• Sitting for extended periods of time.

Application  Procedure:           

The San Mateo County Office of Education Personnel Department is accepting online applications through Calopps.org.  Please use any of the following links to submit your job application:

• SMCOE Website:       https://www.smcoe.org/careers.html
• CALOPPS Website:    https://www.calopps.org/san-mateo-county-office-of-education

Examination   Process: 

The examination process for this classification will consist of:

1. A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy.
2. A written examination (anticipated date-March 5, 2020);
3. An oral board examination (anticipated date- March 12, 2020).

Only the highest qualified candidates will be invited to attend the examinations.  Applicants will be notified of screening and examination results by e-mail.

Candidates who pass both test parts are ranked on an eligibility list according to their exam score(s).  Selection for positions will be made from among the top three ranks of internal candidates.  The job eligibility list will be active for one (1) year unless it is abolished due to insufficient number of available candidates.

NOTE:  Internal (Promotional) candidates must score 80% or higher on each examination in order to be placed on the Promotional List.

Contact Information:

The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is seeking well-qualified candidates for the position of Principal Appraiser.  Principal Appraisers must have thorough knowledge of Property Tax and the Revenue and Taxation Code as it relates to Real Property Valuation, Change in Ownership reassessment or exclusion requirements, New Construction valuation, Decline in Value valuation, Property Classification, etc.

The department currently has two vacancies in the areas of appraisal and Change in Ownership for assessments.

The Principal Appraisers share a critical role in assisting the Chief Appraiser and Deputy Assessor in the completion of the Office's mission to determine the assessed value of all taxable property located in San Mateo County, the creation of the official record of taxable property (approximately 240,000 assessments each year in the local assessment roll), and the sharing of this information with the County Controller and Tax Collector and making it publicly available.

This is an exciting time for seasoned Principal Appraisers to join our dynamic team of Appraisal professionals. The Assessor's Office is currently involved in several major projects, including the development of a new Assessor's Property Assessment System (APAS), and the appraisal and assessment of several large-scale new generation commercial, manufacturing, research and development, and mixed-use developments being built throughout San Mateo County.  Principal Appraisers may be called upon to provide subject matter expertise in the development of the Assessor's Property Assessment System.

The technically-savvy and experienced individuals hired for these positions will have the responsibility to supervise appraisal, auditor, and/or Change in Ownership and exemption staff in the timely collection, processing, and analysis of valuation data for real, personal, tangible, and intangible property for tax assessment purposes, and to manage the impact of the new regulations.

Additional responsibilities and duties of these Principal Appraisers will include (but are not limited to):

• Planning, organizing, training, supervising, reviewing, and evaluating the work of appraisal staff
• Providing advanced support in the most difficult, specialized, or high-value or high-risk appraisals
• Fostering professional growth and effective working relationships
• Managing, analyzing, and evaluating special projects
• Providing subject matter expert (SME) advice to IT analysts/team in the development of the new Assessor Property Assessment System 

 
The ideal candidates will possess:

• Knowledge of supervisory principles and practices including work planning, scheduling, assignment, and review, and employee training, evaluation, and corrective action
• Technical and professional knowledge of appraisal procedures for real, personal, and intangible property
• Understanding of California Property Tax laws, State Board of Equalization guidelines, and Uniform Standards of Professional Appraisal Practice; and the ability to read, interpret, and apply these rules, policies, and procedures
• Familiarity with systems, technology, and desktop applications
• Ability to appraise and assess complex property interests as per California statutes and Property Tax Rules and Regulations
• Skill in analyzing information and using sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions
• Effective communication skills in both oral and written formats, including formal presentations
• Capability to be adaptable and resourceful
• Team building skills and effective ways of motivating and leading others to meet the challenges of a changing work environment
• Leadership skills, the ability to be a team player, and the ability to build strong interpersonal relationships

 
THE DEPARTMENT AND DIVISION
The mission of the Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is to ensure equitable treatment of County property owners by accurate and fair valuation of land, improvements and businesses; to create an accurate public record of recorded transactions relating to people and property within San Mateo County; and to register County citizens to vote and efficiently conduct honest elections.

The Department is responsible for:

• The maintenance of 240,000 assessments and a local property tax roll of over $238 billion.
• The maintenance of County birth, death and marriage records.
• The maintenance of over 3,000,000 recorded land records.
• The facilitation of local elections.
• The maintenance of the voter registration rolls representing over 330,000 County voters.

 
The Department is also responsible for a budget of $20 million, election billing to all jurisdictions, and 15 governmental trust funds.

NOTE:  The hiring list established by this recruitment could be used to fill current and future permanent, limited term, extra-help, and/or unclassified Principal Appraiser vacancies. 

Qualifications

Licensure/Certification: Acquisition within one year of appointment of a permanent Property Tax Appraiser Certificate issued by the California State Board of Equalization.  

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

The preferred qualifications include:

• A Bachelor's degree, and
• Six years of experience performing a full range of appraisals of tangible and taxable property, of which three years are for tax assessment purposes preferably with an Assessor's Office in California, and
• Three years of experience valuing major commercial and industrial properties.

Additional preferred qualifications include:

• At least two years of experience appearing as an expert witness at the Assessment Appeals Board
• Previous completion of advanced level courses offered by the California Board of Equalization and/or the Appraisal Institute
• Advanced Appraiser Certification issued by the State Board of Equalization.

Three years of experience as a Sr. Appraiser with San Mateo County Assessor's Office is considered qualifying experience.
 
The preferred and most highly-qualified candidates will have experience in both the commercial and residential areas.

Specialized knowledge of Property Tax Rules and Regulations and Revenue and Taxation Code as they relate to Change in Ownership, Transfers, Assessments, etc., is a plus.

Knowledge of:

• Supervisory principles and practices, including work planning, scheduling, assignment, and review, and employee training and corrective action
• Technical and professional knowledge of appraisal procedures for real, personal, and intangible property
• Principles, methods, and techniques of effective interviewing, negotiating, and case management
• Training methods, procedures, and requirements
• California Property Tax statues and Rules and Regulations
• California State Board of Equalization guidelines
• Uniform Standards of Professional Appraisal Practice
• Court decisions affecting assessment procedures
• Methods to appraise typical real property, personal property, and Possessory interests
• Policies and procedures related to the department
• Business arithmetic and statistical measures
• Correct English usage, including spelling, grammar, and punctuation
• Record keeping principles and procedures

 
Skill/Ability to:

• Plan, assign, supervise, review, and evaluate the work of others
• Train others in work procedures
• Appraise complex property interests
• Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions
• Organize, manage, and monitor cases and maintain accurate files, records, and statistics
• Select and make appropriate adjustments to property
• Read, interpret, and apply rules, policies, and procedures
• Accurately determine historic, reproduction, and replacement costs
• Accurately identify and measure depreciation and obsolescence
• Measure income-producing characteristics of property and appropriately capitalize the income stream into value
• Identify and classify various types of land, sites, buildings, structures, manufactured homes, vessels, aircraft, trade fixtures, and personal property interests in an accurate and uniform manner
• Travel to a variety of geographic locations throughout the County according to regular schedules as well as on demand
• Produce effective presentations
• Maintain complete and accurate records
• Prepare written appraisal reports
• Operate standard office equipment, including departmental applications
• Use initiative and sound independent judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of the work 

Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questionnaire, in addition to our regular employment application form, must be submitted in order to be included in this recruitment.

The first phase of the examination process will consist of an application screening (weight: pass/fail).  Those who pass the application screening will be invited to the second phase of the examination process, the panel interview, which could include the evaluation of a brief written and/or performance exercise given immediately preceding the interview.  In order to be considered for the position, applicants will have to successfully pass the interview. 
 
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position. Qualified applicants will be notified of the date, time and place of the test(s).

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 p.m. on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: February 19, 2020
Application Screening (Tentative): February 25, 2020
Panel Interview (Tentative): March 11 and/or 12, 2020
 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve
our community's needs.
The County is an Equal Employment Opportunity Employer.

Analyst: Chet Overstreet (01302020) (Principal Appraiser - U045)