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THE POSITION

Tri-City is looking for one individual to serve as a Medical Assistant for the Supplemental Crisis Team. The Medical Assistant will assist licensed medical staff by providing client services that include basic administrative, clerical, or medical support services for mentally ill and emotionally disturbed clients in an outpatient clinical setting.  This position will report to the Crisis Intervention and Medication Support Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Coverage for Garey site Medical Assistant; process Medi-Cal and insurance verification;
• Reconcile verification of ambulance and labs, pharmacy invoices, medication list, pharmacy refill follow-up documents, authorizations and TARS, data gathered from treatment nurse, medication consents (including obtaining consents);
• Medication pick up; filtering pharmacy and lab calls; faxing of insurance, notes and CBC’s as appropriate;
• Monitoring treatment plan expiration dates to ensure compliance; ordering supplies; monitoring SHARPS container and medical disposal;
• Scheduling in-services with pharmaceutical agencies, second medical transport as needed, fielding non-clinical, medication questions, appointments and reminder phone calls;
• Various clerical support duties such as copying, securing signatures and data entry;
• Perform other duties as assigned.

Under general supervision, performs a variety of activities in administering non-sworn law enforcement support services and programs for the Town’s Police Department including traffic control, evidence collection and processing, crime prevention, neighborhood watch and public outreach, and writing reports; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Police Captain.  Exercises no direct supervision over staff. 

This is the fully qualified journey-level classification responsible for performing a variety of non-sworn law enforcement duties.  Incumbents are expected to work independently and exercise judgment and initiative.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.  This class is distinguished from Police Officer in that the latter are responsible sworn peace officers within the authority and limits of California Penal Code Sections 830.1 and 832.

Examples of TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides services to the public regarding traffic accidents, crime reports, or related activities that do not require the presence of a sworn law enforcement officer at the scene; determines the nature of the contact; provides general information regarding department policies, procedures, and regulations; completes standard police reports for review by assigned supervisor.
• Responds to non-injury or minor injury traffic collisions; provides traffic and crowd control, directing news media, pedestrians, and emergency vehicles, as required.
• Directs traffic at special events, parades, crime and accident scenes, signal outages, and at other incidents and events.
• Assists in maintaining department vehicles by coordinating and scheduling ongoing maintenance; maintains vehicle maintenance and repair records. 
• Supports public information and education outreach programs, presentations, events, and activities related to crime prevention, safety, and neighborhood watch.
• Observes and reports hazardous conditions, obstructions to traffic, and other emergencies.
• Maintains accurate departmental and law enforcement records, databases, and files; researches and compiles information for various reports.
• Researches and assembles information from a variety of sources for the completion of forms or preparation of reports. 
• Creates and edits a variety of documents, including correspondence, letters, memos, agendas, reports, and forms.
• Coordinates activities with department staff or other Town departments as needed; exchanges information with officers from other law enforcement agencies; obtains advice from the assigned supervisor and/or legal counsel regarding cases, policies, and procedures, as needed and assigned.
• Performs a variety of department support duties such as scheduling and coordinating meetings, conferences, and trainings; serving subpoenas; and ordering and maintaining office and other related supplies.
• Attends necessary training and shift briefing sessions; monitors changes in regulations that may affect operations; implements policy and procedural changes after approval. 
• Performs related duties as assigned.

Qualifications

Knowledge of:

• Principles, practices, methods, and techniques of providing non-sworn law enforcement program support including traffic control, evidence collection and processing, crime prevention, and neighborhood watch and public outreach.
• Functions of law enforcement agencies. 
• Local, state, and federal law enforcement databases.  
• Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
• Occupational hazards and standard safety practices necessary in the area of providing non-sworn law enforcement support.
• Research and reporting methods, techniques, and procedures. 
• Principles and procedures of record keeping, technical report writing, and preparation of correspondence and presentations. 
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Town staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Independently perform non-sworn law enforcement program support duties.
• Obtain pertinent information from individuals in stressful or emergency situations.
• Assess situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; recommend and implement appropriate course of action.
• Identify and respond to issues and concerns of Town management and staff, a variety of community and business groups, and the general public in a fair, tactful, and timely manner.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Compile and summarize information; prepare clear and concise reports, correspondence, and other written materials.
• Organize, maintain, and update office database and records systems. 
• Effectively represent the department and the Town in meetings with governmental agencies, community groups, various business, professional, and regulatory organizations, and in meetings with individuals.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to the completion of the twelfth (12th) grade and one (1) year of experience performing increasingly responsible non-sworn law enforcement support duties or one (1) year of administrative support and dealing with the public, preferably in a law enforcement environment. 

Licenses and Certifications:

• Possession of, or ability to obtain, a valid California Driver’s License.

Physical Demands

When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Town sites; vision to inspect sites and crime scenes.  The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations.  Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.  

Environmental Elements

Employees work partially in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes.  

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Date Posted:           February 12, 2020

Classification:          INFORMATION TECHNOLOGY ANALYST
                                  Open and Promotional recruitment

Work Schedule:       8 hours per day; 5 days per week (Monday – Friday); 12 months per year
 

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $7,050            $7,402           $7,772            $8,163           $8,570

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

Application Deadline:          Friday, March 6, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Manager, Information Technology Support, perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet the needs of County Office and client school district technology users, resolve data problems and provide for system enhancements; design, code, test and implement new system applications.

Essential Job Functions:              

• Perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet technology user needs, resolve data problems and provide for system enhancements
• Analyze requests for application additions, solutions and revisions; confer with users to determine system and application needs, requirements, feasibility, operational problems and desired output; develop systems and applications in response to user feedback
• Facilitate the collection, management, manipulation, reporting and distribution of computerized data used for analysis; verify integrity of data in new systems
• Provide technical support to County Office staff and technology users; respond to inquiries and provide training and information concerning the proper use and operation of computer systems and programs; assist staff with resolving system problems and provide data processing solutions
• Administer assigned databases to assure proper performance, operation and file sizing; monitor available system space; move and reformat files as necessary to provide for efficient program and system running; analyze and design interface between computer systems as needed
• Review, analyze and modify existing systems and programs as necessary; prioritize and respond to requests concerning existing computer systems and programs; evaluate computer system performance and utilization; modify programs and systems to enhance operations
• Design, code, write, develop and implement new system applications; revise programs as necessary to assure adaptation with existing computer systems; design, install, upgrade and configure software applications to enhance and assure smooth running of assigned computer systems
• Debug programs by preparing test data and testing program operations as assigned; run test data in actual computer operations; detect and resolve programming errors and miscalculations; troubleshoot and resolve database, system and application errors and malfunctions as necessary
• Evaluate existing system designs to determine effectiveness and operational efficiency; modify systems to enhance system performance and presentation of data; integrate new software and revise programs as necessary to assure adaptation with existing computer systems
• Review and analyze computerized records and reports to assure accuracy and detect processing errors; modify systems and applications to resolve errors as needed; determine appropriate error corrections for software and correct existing data as necessary
• Maintain various records related to computer programs and assigned activities; utilize assigned computer systems to initiate queries and generate computerized reports as requested
• Prepare and develop technical design specifications, program descriptions, procedural manuals and user documentation according to established procedures; evaluate new technologies for effectiveness in meeting  the business requirements and objectives of users
• Communicate with technology users and various outside agencies to exchange information, coordinate activities and resolve issues or concerns
• Operate a variety of computers, servers, peripherals and specialized software
• Attend and participate in various in-services as assigned

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:  Bachelor’s degree in computer science or related field

EXPERIENCE:  Two (2) years of experience involving the programming and development of computer systems, databases, and applications

Specialized Skills and Knowledge:

• Knowledge of principles, practices and techniques used in the development, maintenance, and analysis of computer systems, databases, and applications
• Ability to perform a variety of technical duties involved in the programming, development, modification and analysis of assigned computer systems, databases, software and applications to meet County Office needs, resolve data problems and provide for system enhancements
• Knowledge of computer programming systems, utilities, and applications used by the County Office
• Ability to review, analyze and modify existing systems and programs as necessary
• Ability to integrate new applications and revise programs to assure adaptation with existing computer systems
• Knowledge of system utilities and design and program applications
• Ability to design, code, test and implement new system applications
• Ability to analyze requests for system additions and revisions
• Knowledge of applicable programming languages
• Ability to design programming solutions for application problems and malfunctions
• Knowledge of principles, practices and methods of database structures, computer programming and system design
• Knowledge of database structures, on-line applications and system capabilities of County Office computer systems
• Knowledge of computerized data collection, management, manipulation and distribution requirements for analysis and reporting functions
• Ability to facilitate the collection, management, manipulation, reporting and distribution of computerized data used for analysis
• Knowledge of techniques of testing and debugging computer programs
• Ability to maintain assigned databases to assure proper performance, operation and file-sizing
• Knowledge of principles, methods, and procedures of operating computers and peripheral equipment
• Ability to operate computers and peripheral equipment properly and efficiently
• Knowledge of record-keeping and system documentation techniques
• Ability to maintain various records related to work performed
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Knowledge of oral and written communication skills
• Ability to communicate effectively both orally and in writing
• Ability to analyze situations accurately and adopt an effective course of action
• Ability to meet schedules and time lines

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials variety of materials and view a computer monitor
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials

Examination Process:  The examination process for this classification will consist of:

1. A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. A written examination (anticipated date- March 19, 2020)
3. An oral board examination (anticipated date- March 27, 2020)

                      NOTE: Examination procedures subject to change as deemed necessary by the Administrator,
                                  Personnel Commission Services.

Only the highest qualified candidates will be invited to attend the examinations.

                        Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

FINAL FILING DATE:  Open Until Filled.  First cut-off is 5:00pm February 28, 2020.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Information Technology Program Manager in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 am–5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

For more details on the position, please see the attached job flyer.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to question 9, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.
3. Why do you want to work for the City of Roseville?
4. Describe your management style. Specifically, how have you let your teams to be high performing?
5. How do you predict municipal governments will use technology differently in the next five years? How do you see yourself shaping the change?
6. Describe a significant change initiative that you led at your last organization. What were the major challenges, and how did you achieve success?
7. Which of the following Information Technology Divisions are you interested in leading and managing: Client Services (Service Desk), Business Solutions, Enterprise Solutions, Data Intelligence, Network Infrastructure, Cyber Security, and Strategic Planning & Digital Communications?
8. The City of Roseville technology infrastructure teams support networks, servers and storage, telecommunications, radio, cloud, and cyber security functions.  Please identify the technology infrastructure areas you’ve managed, how long, and any supervisory role you’ve held.  Please include years of experience supporting, and years supervising the infrastructure area, and the number of staff supervised.
9. How many years of experience do you possess in business application development/support or network/infrastructure support?

• Less than 3 years
• 3-5 years
• 5-7 years
• Over 7 years

10. How many years of experience do you possess providing functional supervision over assigned personnel?
    • Less than 1 year
    • 1-3 years
    • Over 3 years
11. How many years of experience do you have as a program manager, leading and managing a portfolio of projects?
12. How many years of experience do you have as a project manager, leading and managing the planning and implementation of business technology projects?
13. Please list any college or university degrees you have earned, include the degree, major and institution.

IT, a division of the Administrative Services Department, is divided into two teams: Software Development, and Endpoint and Infrastructure. Software Development involves writing and supporting software that enables City staff to deliver services more efficiently. Endpoint and Infrastructure is responsible for infrastructure, desktop, and mobile devices used throughout the City.

ABOUT THE POSITION

Endpoint and Infrastructure IT Analyst I: This entry level position has the full range of duties listed below can be performed in this job class but the incumbent is not expected to function at the same skill level as the higher positions and usually exercise less independent direction and judgment. This position receives more detailed instructions than the higher levels and may require a higher level of supervision and mentoring.

Endpoint and Infrastructure IT Analyst II: This is the mid-level Endpoint and Infrastructure IT Analyst position. It is filed by appointment when the department head has determined that an Endpoint and Infrastructure IT Analyst I is fulfilling all of the requirements of the Endpoint and Infrastructure IT Analyst at a higher level with more independence. At times, this position may do some training and supervision of an Endpoint and Infrastructure IT Analyst I as well as act as project lead for some less complex solutions. The incumbent must have demonstrated an ability to work independently and provide excellent customer service before advancing to this level.

The ideal candidate will embrace the City's emphasis on excellent customer service; will have a proven track record of reliability and dependability; will be detail-oriented and able to manage multiple tasks; will successfully perform work requiring analytical ability and be able to synthesize and summarize information; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and have a sense of  humor.

Please click on the PDF link below to review the complete job announcement.

The City of San José is recruiting for an IT Manager (Information Systems Analyst) in the Public Works Department. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight and technical project management.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever changing business, as well as an ever changing technical environment.

The ideal candidate must be able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential to this position.

Duties may include but are not limited to:

§  Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications

§  Provide technical leadership and supervise desktop support engineers and technicians

§  Perform hands-on system/application configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations

§  Develop technical guidelines to a governance framework to ensure best practices and security

§  Lead in the implementation of projects to completion

§  Coordinate IT service needs with departments

§  Manage Department’s Technology Assets including tracking, replacement, and surplus of equipment

§  Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks

§  Maintain employee work plans and conduct performance appraisals

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and hands-on experience:

§  Experience developing 5-year technology roadmap for department, funding support, and ensure the team is meeting and exceeding performance expectations as defined through metrics and benchmarks.

§  Hands-on experience managing and supporting technologies such as:

o   Virtual Desktop Infrastructure (VDI)

o   Mobile Device Management (MDM)

o   Building and deploying Windows 10 images and/or provisioning virtual machines

o   Microsoft Windows 10 and 2016/2019 Server

o   Desktop deployment: Building images and/or provisioning virtual machines.

o   System admin tools (e.g. Event Viewer, MDT, USMT, PDQ, vCenter, vMotion, etc.)

o   Networking: DHCP, DNS, subnets, gateways, etc.

o   User account admin: Microsoft Windows Active Directory GPOs

o   Applications: Office 365 Suite, IE/Edge, etc.

o   Security:  Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Troubleshooting: reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Security Management such as antivirus and patch management for desktop and servers

o   Experience managing, configuring, deploying and troubleshooting client devices including desktops, laptops, thin clients (Dell Wyse) and tablets/mobile devices (Surface Pro, iPad, iPhone, Android)

o   Experience managing Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Experience with managing and troubleshooting Windows OS and applications (Windows 7/10, Office 365 Suite, IE/Edge, etc.)

o   Working knowledge of VMware VDI deployment and Airwatch/InTune mobile device management

o   Experience writing technical documentation

o   Implementation of agile methodology towards daily task management

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; provides motivational support;  create work assignments that empower staff with decision-making responsibilities and are balanced with realistic priorities, skills and maximum benefit to the organization.

This is an advanced journey level technical classification reporting to the Information Systems Manager. Under general supervision, the Information Systems Specialist provides complex technical support including network maintenance, setup, operation, and control of information systems hardware and software, and telecommunications activities, and supporting the Police Department. Employee may be required to work on-call, extended/off hours, holidays, and weekends. If assigned to the Police Department then a Police background and polygraph may be conducted.

Date Posted:           February 7, 2020

Classification:          SENIOR NETWORK ANALYST
                                  Open and Promotional recruitment

Work Schedule:       8 hours per day;
                                   5 days per week (Monday – Friday);
                                 12 months per year

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $8,363            $8,782           $9,220            $9,680         $10,165

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

Application Deadline:          Friday, February 28, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Manager, Network Services, perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district Local Area Network (LAN) and Wide Area Network (WAN) systems, servers and related equipment, hardware, software and applications; administer, evaluate, modify and assure proper security and operation of County Office network systems.

Essential Job Functions:              

• Perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications; administer remote and internal networks to facilitate access to system resources
• Inspect, troubleshoot and diagnose network system, server, hardware and application malfunctions to assure smooth running of network systems; resolve connectivity and other network problems and malfunctions; administer, configure, monitor and maintain network system servers and security; update servers with security patches and anti-virus software as needed
• Monitor and analyze network performance to assure smooth and efficient operation and identify problems, concerns and security issues; assure proper network usage, operations, resources allocation, bandwidth and connectivity; monitor, analyze and modify systems to meet County Office, remote and dial-up user needs
• Provide technical assistance and user support to County Office personnel, school districts, outside agencies and others concerning networks; respond to inquiries and provide detailed and technical information concerning network design, equipment, hardware, software, security, connectivity, configuration, malfunctions, applications, practices, techniques and procedures
• Assist in the planning, design, set-up, development and modification of computer and network systems; assist in the development and implementation of related projects; assist in preparing and development network plans including diagrams, drawings, spreadsheets and other documents; contact vendors to request pricing information for network hardware and software as directed
• Install and configure network hardware, cabling, servers, hubs, routers, printers, switches, modems, interface cards, data jacks and related equipment; replace cabling, equipment and devices as necessary; assure proper installation of server and work station software and test applications to assure proper operation
• Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, firewalls and designated programs and systems; analyze and respond to requests for network system and server installations, upgrades and modifications; determine appropriate hardware and software to meet requests
• Install server and work station software; test applications to assure proper operation; configure hardware and software to assure network access and smooth system operations; troubleshoot and resolve operating system malfunctions; obtain and install software updates and upgrades as needed
• Provide for the effective and efficient storage, retrieval, customization and archiving of data on servers; troubleshoot and resolve network and server-related database problems and malfunctions; assure data integrity; prepare, maintain and replace back-up data files; monitor available system disk space; move, compress and delete files to provide for program running as needed
• Prepare user stations and computer equipment for staff use; install and configure software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure proper operation; troubleshoot, diagnose and repair computer workstations and related hardware and software as needed
• Communicate with personnel, administrators and various outside agencies to exchange information and resolve issues or concerns; contact and collaborate with vendors in resolving network problems, issues and malfunctions
• Operate a variety of computers, servers, peripherals, testers, meters, tone generators, specialized software and hand tools; drive a vehicle to conduct work
• Maintain various records related to network documentation, routers, switches, firewall configurations, IP’s and assigned activities
• Research and evaluate new technologies for possible implementation; confer with users concerning system needs; provide recommendations concerning the purchasing and implementation of new technologies including network hardware and software

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree in Computer Science or related field

EXPERIENCE:   Three (3) years of experience involving the installation, maintenance and repair of network systems and related servers, equipment, hardware and software

Specialized Skills and Knowledge:     

• Knowledge of practices, procedures and techniques involved in the installation, configuration, operation, maintenance and repair of network systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of specialized activities involved in the installation, configuration, operation, maintenance, and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of network administration activities including establishing and maintaining user accounts, passwords, server and system back-ups, e-mail accounts and internet connectivity
• Ability to monitor, analyze, and modify systems to meet County Office, remote and dial-up user needs. Troubleshoot, diagnose, and resolve problems with network servers, hardware and software
• Knowledge of system utilities and design and program applications
• Ability to install and assure proper operation of server and work station software and updates
• Ability to administer, monitor and maintain network system security, servers and databases
• Knowledge of materials, methods and tools used in the operation, installation and repair of computer and network systems
• Ability to repair and replace hardware as needed
• Knowledge of WAN and LAN usage, implementation and network terminology
• Ability to assist in the planning, design, installation, configuration and modification of WANS and LANs
• Knowledge of principles, theories and techniques of network design
• Ability to configure network and user station settings to assure optimal utilization of system resources
• Knowledge of principles and techniques of systems and network analysis
• Ability to administer, evaluate and modify network systems to assure proper security and operation
• Knowledge of applicable types of cabling systems, servers, hubs, routers and other related equipment
• Ability to install and configure network hardware, cabling and related equipment
• Knowledge of principles, methods, and procedures of operating computers, networks, and peripheral equipment
• Knowledge of installation, maintenance, and repair of computer hardware, software, and peripheral equipment
• Knowledge of computer operating systems and software applications utilized by the County Office
• Knowledge of technical aspects of field of specialty
• Knowledge of record-keeping and report preparation techniques
• Ability to maintain records and prepare reports
• Ability to provide for effective and efficient storage, retrieval, customization and archiving of data
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Ability to communicate effectively both orally and in writing
• Knowledge of oral and written communication skills
• Ability to work independently with little direction
• Ability to plan and organize work
• Ability to meet schedules and time lines

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials
• Lifting, carrying, pushing or pulling moderately heavy objects as assigned by the position.
• Reaching overhead, above the shoulders and horizontally.

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. An oral board examination (anticipated date- March 17, 2020)

Only the highest qualified candidates will be invited to attend the examinations.
Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

Job Announcement was updated on 02/12/20

SENIOR DEVELOPMENT SERVICES ANALYST

                (Senior Business Analyst)

SALARY: $6296.39 to $8437.75 a month.

FINAL FILING DATE:      We are accepting applications until closing at 5 pm, March 6, 2020

 IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Development Services Analyst (Senior Business Analyst) in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORE Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To plan, organize and coordinate the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.

DISTINGUISHING CHARACTERISTICS

The Senior Development Services Analyst is the advanced journey level in the Development Services Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and may provide direct supervision over professional and technical personnel.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from assigned supervisor or management personnel.
• May exercise direct supervision over professional, technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Participate in evaluating the activities of staff, recommending improvements and modifications.
• Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
• Provide complex systems management for department specific systems, databases, reporting and mapping applications.
• Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
• Recommend and implement processes and procedures to integrate new program elements into permitting system.
• Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
• Manage and participate in various special projects and studies.
• Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
• Review and make recommendations for process enhancements and provide technical troubleshooting support.
• Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
• Serve as liaison with the Information Technology Department and outside vendors.
• Represent  function  on  committees,  outside  organizations,  and  at  staff  subcommittees  as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
• Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of computer systems and related analysis and design.
• Principles and practices of community development and permitting.
• Principles and practices of relational database techniques and design.
• Research methods and procedures including statistical analysis and report writing.
• Pertinent local, State and Federal laws, ordinances and rules.
• Principles of project management.
• Principles and practices of supervision, training and performance evaluation.

Ability to:

• Plan, organize and coordinate the development and implementation of new program elements into the enterprise permitting and data tracking system as it relates to Development Services Department’s business needs.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Extract and analyze data and produce technical reports.
• Analyze, develop and implement business solutions.
• Train or instruct users in the use of computer equipment and operating procedures.
• Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Develop and recommend policies and procedures.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

• Two years of responsible experience performing duties similar to that of a Development Services Analyst with the City of Roseville or as an analyst providing technical support for permitting and data tracking systems.

AND

Training:

• A Bachelor’s degree from an accredited college or university, preferably in computer   science,   information   systems,   business   management,   accounting, business information systems, finance, planning or a related field.  Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have directly supporting or configuring Accela Automation to meet business needs?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

4. How many years of experience do you have working as a Business Analyst?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

5. This position will lead a team of professional, technical, and contract services. Please describe your experience managing and leading a team of diverse employees and contract staff.

The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five business units with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and experienced professional to lead a small team of analysts in new feature development as well as ongoing system support.

6. Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all seven areas listed below.

• Project Management
• Process Improvement
• Software Implementation
• Customer Service or Support
• JavaScript, .css, C#, or other programming languages
• SQL, SSRS Reporting, or Business Objects/Crystal Reporting

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.