Search Jobs

The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department’s Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions.

 

The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first.

 

Benefits:

• City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic members
• City contributes 2% of an employee's gross pay to a deferred compensation plan
• City provides fully employer-paid medical, dental, and vision benefits.
• California Public Employees' Retirement System (CalPERS) Pension
• 11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire)
• Paid Time Off (PTO) accruals
• Retiree medical benefit
• City does not participate in Social Security
• Potential hybrid schedule after probationary period
• Onsite gym

 

The ideal candidate will have:

• Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization.
• Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus.
• The ability to build consensus and help other departments uphold the standards and priorities of the PMO.
• Work experience with implementing major, complex systems or business process changes.
• Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans.
• Work with various levels of customers to provide guidance on defining requirements and establishing project scope.
• Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization.
• Knowledge and experience with change management and how to help clients and support teams transition from projects to operations.
• Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principles.
• Experience with establishing performance-based metrics and KPIs.

 

Salary: $172,706.00 - $215,883.00 Annually

 

To review the full job description and apply, please use this link: IT Manager, PMO

Overview:
Are you interested in becoming a water treatment plant operator? Do you have water treatment process experience? Are you a T1 or T2 licensed Water Treatment Operator? If so, check out the Assistant Water Plant Operator position at Valley Water.
 
Valley Water is the primary water resource agency for Santa Clara County, supplying wholesale water, providing flood protection, and serving as environmental steward for clean, safe creeks and healthy ecosystems. Valley Water serves approximately two million people in 15 cities: Campbell, Cupertino, Gilroy, Los Altos, Milpitas, Monte Sereno, Morgan Hill, Mt. View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale, and the towns of Los Altos Hills and Los Gatos, and manages 10 dams and surface water reservoirs, three water treatment plants, a state-of-the-art water quality laboratory, 400 acres of groundwater recharge ponds, and 275 miles of streams.
 
The Assistant Water Plant Operator helps with all day-to-day plant operations, including operating and maintaining plant equipment, calibrating water quality monitoring equipment; taking and analyzing water and chemical samples; cleaning equipment and facilities; receiving bulk chemical deliveries; operating the sludge dewatering process; using the computer-based plant control, or SCADA system, completing data entry, initiating work orders, and maintaining plant operations logs and reports. Operators work a 4 to 6-month assigned rotations between day shift, night shift, and other shifts, as needed. The facility operates and is staffed continuously, which means 24 hours a day, 365 days a year. This position reports to the Water Plant Supervisor and works under direction from the Senior/Water Plant Operator.
 
Our Commitment: 
Racial equity, diversity and inclusion are integral to Valley Water. We are committed to building and sustaining an inclusive and equitable working environment for all. We believe every member of our team enriches our diversity, contributes to inclusion, and strengthens belonging by broadening our perspective and collective understanding of the world around us to accomplish our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.
 
Key Responsibilities include, but are not limited to:

• Regularly conduct rounds to monitor plant operations and maintain plant equipment and grounds; observe, evaluate, troubleshoot, and report condition of the facility and equipment, including pipes, pumps, valves, feeders, motors, basins, tanks, generators, analyzers, and sludge beds; take and record measurements and instrument readings, such as pressures, temperature, flow, volume, and concentrations; operate and adjust pumps and valves; calibrate and perform preventative maintenance on plant instruments; observe and report on the flow, volume, and quality of the water, including color, odor, and turbidity; and assist in maintaining grounds in a clean, orderly, and secure state. 
• Draw samples of water and other materials from the different phases of water treatment; measure and analyze the samples to determine compliance with Valley Water and regulatory standards for chlorine, ozone, phosphate, and ammonia residuals, pH, turbidity, taste, and odor. Receive and monitor deliveries of bulk chemicals and other plant supplies.
• Perform cleaning and maintenance procedures on operating equipment and facilities; including flocculators, basins, filters, sludge drying beds, washwater clarification system, and containment and delivery areas. Employees have a responsibility for safety; for following safety regulations and safety policies and procedures applicable to their work; and for carrying out those responsibilities with due diligence as a condition of employment.
• Use the plant's computer based Supervisory Control and Data Acquisition (SCADA) system to monitor plant operations; scan multiple computer monitors simultaneously; navigate a multitude of program screens to observe, track, and retrieve water, chemical, and equipment readings. Perform various administrative tasks, including data entry into spreadsheets, update standard operating procedures, initiate work orders, maintain, compile and update plant operations logs and reports. 

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:
Level I: 0-1 year of experience, including intern/temporary, in a similar work environment, such as handling industrial chemicals, working various alternating shifts (including night shift), operating mechanical equipment, and/or maintaining regulatory compliance.
Level II: One (1) or more years of experience performing work as a licensed operator at a water treatment plant that is rated as a T-4 or higher facility.

Ideal Skills and Abilities:
Both Level I & II:

• Good oral and written communication skills
• Ability to assimilate constructive feedback during on-the-job training
• Attention to details and ability to follow instructions

Ideal Knowledge:
Both Level I & II:

• Knowledge of the water treatment process
• Understanding of job duties of water plant operators
• Good high-school level math skills
• Basic understanding of chemistry
• Knowledge and recognition of importance of safety protocols, especially around chemicals

Ideal Training and Education:
Both Level I & II: Equivalent to the completion of the twelfth grade supplemented by six (6) quarter units in chemistry and six (6) quarter units in math from an accredited college.
 
Level I Substitution: 

• An Associate’s degree in engineering or chemistry from an accredited college may substitute for the training required at the time of application. 
• Possession of a Grade T1 Water Treatment Operator certificate issued by the California State Water Resources Control Board may substitute for the training requirement at the time of application.

Level II Substitution: 

• An Associate’s degree in engineering or chemistry from an accredited college may substitute for the training and experience required at the time of application.

Required License or Certificate Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

Level I:
• As a condition of employment individuals must acquire and maintain a Grade T2 Water Treatment Operator certificate issued by the California State Water Resources Control Board within eighteen (18) months of appointment.
 
Level II:
• Possession of a Grade T2 Water Treatment Operator certificate issued by the California State Water Resources Control Board.
• As a condition of employment, individuals must acquire and maintain a Grade T3 Water Treatment Operator certificate issued by the California State Water Resources Control Board within twenty-four (24) months of appointment.

The City of San José is a place where we use civic technology to help our community thrive.

As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Thursday, August 22, 2024. Please submit your application by 11:59 p.m. (PST) on Wednesday, August 21, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews the week of September 3, 2024.

The City of San José is recruiting for a Business Automation and Development Services Supervising Applications Analyst (SAA) in the Business Automation and Development Services Division of the Information Technology Department. The position requires a highly motivated and self-driven individual to lead a team responsible for the City's Permitting and Compliance System (Granicus GovService Amanda platform), Public Web Portal, Records Management System, Electronic Plan Review System (ProjectDox from Avolve), Business Intelligence System, Queue Management System, and Digital Inspection System. The position will oversee new technology implementations, enhancements, integrations, reports, and application upgrades for all Development Services systems. This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others in an ever-changing business and technical environment.

The ideal candidate will have solid information management experience, strong interpersonal and communication skills, strong management skills, strong collaboration skills, a commitment to customer service, and the ability to simultaneously manage multiple projects and issues. A team leader, team player, and positive attitude are essential to this position.

Duties may include but are not limited to:

• Understanding of Planning, Building, and Code Enforcement (PBCE) business processes inside a large municipality.
• Planning, organizing, scheduling, and coordinating work related to Development Services applications and systems, ensuring efficient utilization of resources.
• Providing advanced technical leadership to integrate complex existing or new information system technologies.
• Maintaining Development Services Technologies and technical documentation to high standards to support planning, building, code enforcement, fire prevention, and related services.
• Hiring, selecting, training, directing work assignments, and evaluating staff performance to accomplish tasks and established objectives.
• Acting as a technical expert, analyzing complex development services business needs, recommending technological solutions, and managing implementation of complex projects with other City departments, project teams, and agencies.
• Researching complex commercial products and technology solutions and participating in the development of project scoping documents, performing vendor management and contract management duties, and preparing and evaluating Requests for Proposal (RFPs).
• Overseeing the creation and deployment of Power BI reports, Yellowfin reports, and Crystal Reports.
• Participating in all aspects of the software development cycle: Requirement Development, Planning, Design, Code, Test, Implementation, and Integration.

Please note that the Business Automation and Development Services Supervising Applications Analyst (SAA) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Supervising Applications Analyst (SAA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $146,874.00 - $178,825.92

The Supervising Applications Analyst (SAA) classification is represented by the City Association of Management Personnel (CAMP) . Education: A Bachelor's Degree from an accredited college or university in a relevant field.

Experience: five (5) years of increasingly responsible professional/ level experience. in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include the responsibility for the development, implementation, and maintenance of major communications or computer systems.

Acceptable Substitution

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.
• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience include the responsibility for the development, implementation, and maintenance of major communications or computer systems.

Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and experience:

 

• Experience leading highly technical teams responsible for the implementation and support of complex, enterprise commercial-off-the-shelf (COTS) systems.
• Demonstrates skills in analyzing and solving complex problems for multiple stakeholders and customers.
• Experience in Web application development using the latest Java technical stack and in JUnit testing.
• Experience in Server Management and user access control.
• Experience in automation scripts like PowerShell.
• Experience in environment management, SSL Certs Management, Firewall, and Port management.
• Experience in User Interface design and development using Java scripting, Angular, and JSON.
• Strong Experience in database design using PL/SQL to write store procedures, functions, and complex queries in Oracle, SQL, and MySQL databases.
• Knowledge of current technology and data systems, security, operations, and practices.
• Experience with Agile project management methodologies, specifically Scrum and/or Scaled Agile Framework (SAFE).
• Experience in the procurement of IT services, hardware, and software, including the development of RFPs, SOWs, and contract and vendor management.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

 

Analytical Skills - Approaching a problem or situation by using a logical, systematic, sequential approach.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .  

The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us.NOTE - The first review of applications will be on Thursday, August 15, 2024. Please submit your application by 11:59 p.m. (PST) on Wednesday, August 14, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024.

The City of San José is hiring an Oracle Planning and Budgeting Cloud Services (PBCS) Technical Lead (Enterprise Supervising Technology Analyst) to provide technical support for Oracle PBCS which is used to prepare the City's Capital, Operating, and Revenue Budgets. The PBCS Technical Lead will also support the three custom budget applications: Fees and Charges, Ordinance Tracking, and Budget to Finance ERP Interface and the Budget Office (BO). The BO is responsible for developing and managing the City's operating and capital budgets and service fees and charges. This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment.

The ideal candidate will have a strong technical and functional background supporting Oracle PBCS and/or Oracle Hyperion Planning, and multi-dimensional databases with strong analytical skills. In addition, development experience using .NET Framework, Java, or JavaScript to effectively manage and support custom-developed applications is essential. Expertise should cover the entire system implementation lifecycle including gathering business requirements, creating functional and technical designs, application development, and administration.
Key duties include but are not limited to:

• Collaborating with the Budget Office to understand their Oracle PBCS requirements.
• Translating business requirements into technical solution designs.
• Developing new calculations and performance-tuning existing rules.
• Creating and updating existing Financial Reports and Management reports. Creating Smart View ad-hoc sheets for troubleshooting, data analysis, and reporting.
• Applying business expertise in budgeting and planning and functional knowledge in administrating Oracle PBCS.
• Providing recommendations to enhance and accelerate Budget business processes.
• Assisting with configuring data integration, process automation, and interfacing activities.
• Developing materials, documenting technical and functional processes, and providing training to power users.
• Designing, developing, troubleshooting, implementing, and administering the City's Budget applications required to meet the City's planning and reporting needs.
• Ensure the Budget Office applications adhere to IT and the City's Cybersecurity Security policies.

Please note that the Oracle Planning and Budgeting Cloud Services (PBCS) Technical Lead (Enterprise Supervising Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.
Salary Information: The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $141,697.92 - $172,645.20

The ESTA classification is represented by the City Association of Management Personnel (CAMP) .
(These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.)

Education and Experience

A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support.

Acceptable Substitution

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years.
• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support.

Required Licensing (such as driver's license, certifications, etc.)

 

• Possession of a valid State of California driver's license may be required.

 

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Focus on outcomes over activity is key.
Job Expertise - Demonstrates strong technical and functional knowledge and experience supporting Oracle Planning and Budgeting Cloud Services (PBCS) (or Hyperion Planning) along with strong analytical skills:

• 3 or more years of experience in implementing and optimizing Oracle PBCS or on-premise Oracle Hyperion Planning.
• Experience in the following Oracle PBCS and tools:
  • Planning
  • Human Capital Planning
  • Essbase
  • SmartView
  • Management Reporting
  • Narrative Reporting
  • Planning Cubes
  • Multi-dimensional and Relational Databases
• Development and configuration experience in the following Planning components:
  • Business Rules
  • Groovy scripting
  • Web Forms, Data Exchange and Data Maps
  • Data Management and EPM Automate
  • Financial Reporting Web Studio.
• Demonstrated experience in comprehending complex business models and resolving application problems.
• Ability to develop applications using .Net or Java, JavaScript, and SQL and/or T-SQL.

Project Management - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Conflict Management - Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; makes informed decisions based on input from a diverse set of stakeholders; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
Problem Solving - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
Analytical Thinking -Approaching a problem or situation by using a logical, systematic, sequential approach.
Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Felipa Perez at Felipa.Perez@sanjoseca.gov.

The City of San José is a place where we use civic technology to help our community thrive.

As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!
You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024.
The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations.

In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible to identify and implement emerging technologies that provide strategic advantages.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal (https://sjpermits.org/permits/online-permits.html)
• Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI)
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning & Scheduling (custom inspection scheduling and assignment)
• Document Scanning & Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
• Collaboration Tools (Microsoft Office 365)
• Enterprise Content Management (Microsoft SharePoint)
• Workflow automation, digital forms, and electronic signature platform (SimpliGov)
• IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., ServiceNow)
• Customer Relationship Management (CRM) (e.g., Salesforce)

Key duties include but are not limited to:

• Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation.
• Team Leadership and Management: Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers.
• System and Network Management: Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization's needs.
• Budgeting and Resource Allocation: Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms.
• Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization's data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments.
• Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
• Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
• Compliance and Governance: Ensure that the organization's technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages.
• Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management.
• Accessible Software: Ensure developed software is accessible to all users, including those with disabilities.

Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $163,275.84 - $199,814.16

The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

The Office of the City Attorney is committed to providing excellent legal services, consistent with the highest professional and ethical standards, to the City with the goal of protecting and advancing its interests in serving the people of San José. The Office is seeking a motivated individual with the ability to work independently and also in a team environment.The Office of the City Attorney for the City of San José is seeking a senior level trial attorney with substantial civil experience in state and federal court, excellent interpersonal skills and a positive attitude.

The City's litigation portfolio includes a broad range of substantive legal issues arising under both state and federal law. As Sr. Deputy litigator, under supervision of a Chief Deputy, you will have primary responsibility for all aspects of assigned cases, including pleading, litigation strategy, client communication and coordination, discovery and document review, motion practice, settlement evaluation and negotiation, and trial. The City's varied and novel legal issues require excellent research, analytical, and writing skills as well as the ability to vigorously defend complex matters. Applicants must be an active member of the State Bar of California. The Office seeks applicants with a minimum of 10 years civil litigation and jury trial experience.Please send resume including complete employment history to: Nora Frimann, City Attorney, 200 East Santa Clara Street, 16th Floor Tower, San Jose, CA 95113, or e-mail to atty.res@sanjoseca.gov. Application review is ongoing, and the most qualified candidates will be invited for an interview. EOE

The City of San José is a place where we use civic technology to help our community thrive.

As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Wednesday, August 7, 2024. Please submit your application by 11:59 p.m. (PST) on Tuesday, August 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 12, 2024
The Information Technology Department is recruiting for a Business Analyst within the City Products-Projects-Portfolio Office (C3PO).

The Business Analyst will play a crucial role in analyzing and documenting business processes, identifying needs, and providing data-driven recommendations to improve the organization's efficiency and productivity.

The position will also lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed to bridge access, language, and ease of use barriers experienced disproportionately by underserved portions of our community.

If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and having exceptional customer empathy, this position may be a superb fit for you!

Key duties may include but are not limited to:

• Leading user research on digital products by:
  • Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
  • Building strong professional relationships with stakeholders to understand what is best for the users.
• Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
• Training and coaching City staff and creating documentation on standards for user-centered design approaches.
• Engaging internal and external customers to conduct usability testing to build meaningful products, services, and processes.
• Sustaining and improving customer satisfaction through quality customer support, continual system/user interface configuration improvement, and analysis and/or resolution of product issues.
• Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability.
• Gather and analyze data from various sources to understand business needs and objectives.
• Work closely with stakeholders to define, document, and prioritize business requirements.
• Conduct a thorough analysis of current business processes, systems, and workflows.
• Identify opportunities for improvement and propose solutions to address business challenges.
• Develop detailed reports, diagrams, and presentations to communicate findings and recommendations to stakeholders.
• Collaborate with cross-functional teams to implement solutions and ensure alignment with business goals.
• Assist in the testing and validating of new systems, processes, or software tools.

This position is currently funded through June 30, 2025, with the potential to extend based on resource availability.

Please note that the Business Analyst position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Senior Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $113,327.76 - $138,072.48

The Senior Analyst's bargaining unit is the City Association of Management Personnel (CAMP) .