Search Jobs

Tri-City is actively recruiting to fill one vacancy for the position of Information Technology (IT) Specialist I within our IT Department.  Under supervision, the IT Specialist I will provide first level IT support to end users.  The IT Specialist I will report to the IT Project and Service Desk Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide direct, first-level support to users across the Agency and provide support to help desk/service requests.

• Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.

• Set up audio/visual equipment, webinars, videoconferences, etc.

• Support the IT department and the Agency by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.

• Identifies issues with new hardware or software and works with users or on the back end of servers to quickly resolve those issues and prevent delays.

• Prepare reports on hardware and software issues; Install, configure and maintain software and hardware systems; Assist in development and enhancement of IT systems.

• Analyze system issues and provide resolutions;

• Assist in maintaining Agency’s asset inventory database and other databases and reports;

• Maintain information security throughout the Agency.

• Set up antivirus programs at work stations, implement policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized access.

• Maintain confidentiality and security of company documents and clients.

• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.

• Ensure that all access and distribution to protected health information is in compliance with federal, state, and agency regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and The Health Information Technology for Economic and Clinical Health Act, Public Law 111-005 (“HITECH Act”); and other duties as assigned.