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Cable Technician I/II/III

Application Deadline: 5pm on Friday, September 6, 2019

Annual Salary:

$68,328 — $83,844 Tech I

   $70,380 — $86,364 Tech II

      $72,492 — $88,968 Tech III

The Position

Under the direction of the Cable Television Field Supervisor, the Cable Television Technician installs and services cable television, internet and related services, including new installations, disconnections, relocations and terminal device installation.  Additional duties may include determining the locations of gas, telephone, power, television, water and sewer lines prior to installation, conducting inspections and submitting recommendations for necessary construction and maintenance work, completing work orders and related documentation, and responding to customer inquiries. In order to maintain current knowledge of local ordinances and codes, the Cable Technician undergoes ongoing training related to work methods, use of tools and equipment, and safety practices.  As needed, the Cable Technician participates in the stand-by rotation and may be called upon to respond to emergency situations. 

Ideal Candidate

In addition to technical knowledge, the ideal candidate should possess a positive customer-service oriented attitude, as the Cable Technician regularly responds to inquiries from the residents of the San Bruno community.  The candidate will demonstrate professionalism while performing work, and will have a strong work ethic, maturity, and commitment to customer service excellence.  The successful candidate will have the ability to prioritize multiple tasks in a fast-paced, time-sensitive environment, and utilize excellent time management skills.  

Excellent Benefits

• Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)
• Medical, dental and vision benefits provided with employee contribution
• Life insurance equal to one year’s annual salary provided at no cost
• Opportunity for bilingual incentive pay up to 2.5% of salary
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Credit Union membership
• Section 125 Flexible Benefit Plan

• Deferred compensation matching up to $300 annually calculated on a bi-weekly basis

• Tuition Reimbursement

Minimum Qualifications

CATV Technician I

Graduation from high school or equivalent and at least three (3) years of cable television experience at the system operation level

Education/Experience in related fields may be considered on a year-to-year basis with preference given to CATV operational functions

CATV Technician II

Successful completion and maintenance of four (4) certification courses towards achieving the Society of Cable Telecommunications Engineers (SCTE) broadband Communications Technician (BCT) certifications or Jones/NCTI Master Technician certifications is required to reach and maintain the level of CATV Technician II in addition to minimum requirements for Cable Technician I level

CATV Technician III

Successful completion and maintenance of Broadband Communications Technician (BCT) Certification or Jones/NCTI Master Technician Certification is required to reach and maintain the level of CATV Technician III in addition to minimum requirements for Cable Technician II level

Special Requirements

In addition to those certifications listed above, possession of and ability to maintain a valid California drivers license

Possession of Society of Cable Telecommunications Engineers (SCTE) Category I Certifications or National Cable Television Institute (Jones/NCTI) certification is highly desired

Knowledge, Skills and Abilities

The successful candidate will demonstrate knowledge of operation and maintenance of a variety of motorized equipment; methods, tools and equipment used in cable television and fiber optic cable facilities construction, repair and maintenance; safe work methods and practices; mathematical and related techniques used to estimate material needs and their costs.  In addition, the candidate will effectively accomplish the completion of assigned programs and projects; acquire thorough knowledge of applicable programs, policies and regulations of the City and other government agencies; prepare and maintain accurate written reports and records; operate and maintain equipment and tools; work effectively with those contacted in the course of work including the public; engage in a broad range of CATV field and cable plant maintenance, operations, and construction functions; communicate effectively both orally and in writing; and provide quality control for the cable plant.

How to Apply

Applications may be submitted online at www.calopps.org. After an initial screening of applications, candidates that best meet the Department’s needs will be invited to participate further in the recruitment process.  

Applications must be submitted by 

5:00pm on Friday, September 6, 2019

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

To view the full announcement for this exciting opportunity, please visit the City of San José’s employment page by clicking on the link below.

Then click on the “Management Recruitments” link. 

City of San José Employment Page

POSITION SUMMARY
Under supervision of the Information Technology Manager, the Information Technology Technician position supports programs and activities related to the City’s technology and telecommunications operations and systems. This includes performing basic computer related duties such as analyzing, troubleshooting, and resolving technical operational problems for desktop computers, peripherals, and networks; providing informal training to users on system implementation and operations; performing other related duties as assigned by supervisor. The assignment is 27-30 hours per week for approximately 6 months and may be extended.

ESSENTIAL JOB FUNCTIONS   

• Respond to all information technology help desk requests and provide a full range of assistance and help to system and equipment users in the role of help desk expert.   
• Performs basic and advanced configuration, installation and maintenance of computers, peripherals, telephones and mobile devices.   
• Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.   
• Analyzes and/or resolves computer, software, and application problems for on-premise and cloud-based systems and network resources supported by the City of Los Altos.   
• Monitors computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.   
• Reports hardware failures to appropriate vendors via telephone or on-line systems.   
• Evaluates user hardware and software needs and assists in acquisition of approved equipment and software.   
• Assists IT team members to train end-users in operating systems, application programs; assists users in applying computer training to work environment; creates technical documents and computer training for end-users.   
• Schedules training classes and coordinates class preparation.   
• Assists with front counter check-in system as well as campus-wide wireless networks.   
• Compiles and maintains computer and system documentation.   
• Works with IT team members for assigned tasks; performs other related duties as assigned by supervisor.   
• In the absence of the IT Manager, will take direction from the IT Analyst.    

Customer support and other position expectations:

• Maintains punctuality and attendance at work.   
• This position will require occasional night and evening work.   
• Maintains internal and external customer relations.   
• Uses tact and diplomacy in all interactions with customers.   
• Establishes and maintains positive and effective working relationships with co-workers and those contacted in the course of work.   
• Calms angry customers using interpersonal skills and advises co-workers or supervisors if appropriate.   
• Maintains a professional office environment.   
• Maintains attention to detail by prioritizing work and coordinating several activities simultaneously despite interruptions.   
• Maintains integrity of work.   
• Takes responsibility and accountability for completion of work and customer interactions.    

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS
Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 70 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise, machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. The position may require occasional night and weekend work. 

MINIMUM POSITION REQUIREMENTS:  

KNOWLEDGE OF:
Installation, maintenance and repair of computer, peripheral and network equipment; remote support software and its usage in supporting geographically diverse clients, audio/visual equipment and its setup/maintenance; data communications processes; installation and utilization of client/server applications; principles of file and data management systems; capabilities, limitations, characteristics, and uses of various business software applications; principles and procedures of personnel training; effective written and oral communications skills.   

SKILL AND ABILITY TO:
Establish and maintain harmonious and effective working relationships with a wide variety of people that include senior management, employees, outside organizations, and the general public; research and understand emerging technologies and their application to improve City services; make sound decisions in a manner consistent with essential job functions; operate electronic testing equipment and/or tools in the installation and/or repair of computer, peripheral and network equipment problems; work under direction to prioritize work and seek solutions to specific problems; apply logical and orderly analysis processes to troubleshooting and solving operational computer and peripheral equipment problems; conduct and/or coordinate informal and formal training regarding City computer equipment and software.   

EXPERIENCE AND EDUCATION:
Any combination equivalent to experience, education and training that would likely provide the required knowledge and abilities could be qualifying. A typical way to obtain the knowledge and abilities would be:    

• An Associate’s degree from an accredited college or university with major course work in a field such as computer science, information technology
  systems or a related field. Professional certification in one or more fields of information technology may be substituted for the education. Additional years of experience may be substituted for educational experience on year for year basis.  
• Possession of a MCSA (Microsoft Certified Solutions Associate). CompTIA A+, Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MSCE) is desirable but not required.  
• 3+ years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms
  including client/server, desktop computer and networks.  
• Possession of a valid California driver’s license with a satisfactory driving record is required.    

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
The Ideal Candidate possesses the following characteristics: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude; demonstrates outstanding customer services skills and follow through, is willing to go above and beyond to achieve positive results. Communicates effectively and proactively both verbally and in writing. Maintains integrity, and is accountable and responsible for all work completed; is tactful and diplomatic.

COMPENSATION
This is a Part-Time/Temporary/Seasonal position with an hourly rate range of $32/hr – $45/hr (DOE).

OTHER INFORMATION
Part-Time/Temporary/Seasonal employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.

APPLICATION PROCEDURE
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Tuesday, September 3rd, 2019.

SELECTION PROCESS
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including an employment verification, a complete background investigation, and an FBI level live scan.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Job Summary

The City of San Dimas is seeking an enthusiastic team player for its Recreation Specialist position to work under direction of the Recreation Coordinator to assist with planning, coordinating, promoting and implementing Youth Sports Programs. Recreation Specialist must be available to work evenings and weekends as assigned.

Representative Duties

Duties include, but are not limited to:

1. Assisting with planning, organizing, promotion and supervision of daily operation of youth sports programs.
2. Maintaining accurate records.
3. Communicate effectively, orally and in writing with general public, service partner representatives and other City departments.
4. Completion of reports.
5. Limited supervision of part-time personnel and volunteers.
6. Monitoring maintenance of facility.
7. Preparing and planning for daily activities..
8. Other duties as assigned.

Statement of Non-Discrimination

The City of San Dimas, California advises the public, employees and job applicants that it does not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical handicap, medical condition, marital status, sex, age or any non-merit based factor in admission to, treatment of or employment in its programs and activities.

In compliance with the Americans with Disabilities Act (ADA), The City of San Dimas will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. EOE (Equal Opportunity Employer)

Applications accepted until Friday, September 13, 2019

Interviews: TBA

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under limited supervision, performs skilled technical work on the City’s data and voice networks, including Local Area Network equipment, Windows servers, department-specific client/server applications, PBX software and switching equipment, UPS devices and desktop and mobile PC hardware and peripherals. Performs other duties as needed. This position reports to the Information Services Manager under the Department of Finance and Administrative Services.

EXAMPLES OF DUTIES

Works with the Information Services Manager and Senior Network Administrator in administering the City’s data and voice networks, including maintaining, upgrading, and troubleshooting network switches, routers, and servers. Maintains network security and data integrity. Researches, implements, and maintains fixed and mobile access wireless data networks. Administers voice communication systems, including voice recorders and public safety communication links. Configures, maintains, and manages upgrades to client/server software applications. Configures, maintains, and manages upgrades to desktop and portable PC workstations. Researches, recommends, installs and maintains server and network software. Installs, configures, and manages a wide variety of client application software. Performs other duties as required.

MINIMUM QUALIFICATIONS

Knowledge of:  Microsoft Windows server operating systems, including Hyper V and Core, Layer 2 & 3 networking equipment, TCP/IP protocol suite, firewalls and other network security instruments, 802.11x wireless technologies, Azure, Intune, Office 365, Exchange Online, Active Directory, Group Policy, SQL, Microsoft patching and updates, desktop and mobile PC hardware and peripheral equipment, client/server software applications, file management techniques, back-up & restore strategies – including disk and tape, PC hardware/software troubleshooting and problem resolution, Microsoft Windows operating systems and Office suites, UPS systems, voice communication technology including PBX, public safety, and voice recording/logging systems.

Ability to:  Apply current industry-standard technologies toward the administration of public sector data and voice networks; provide broad and narrow analyses of systems and recommend improvements; manage multiple tasks and projects simultaneously; communicate effectively both orally and in writing; Document current status and progression of systems; assist in training of team members and the user community; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Experience:  A minimum of four years of full-time, increasingly responsible experience in data and voice network administration.

Education:  High school graduation or equivalent. Graduation from college or university with emphasis in computer science, information technology, or related field, and current certification (CCNA or MCSE) desirable.

License:   Possession of a valid Class C California Drivers License.

THE POSITION

The City of Dublin is looking for Lifeguard/Swim Instructors to perform lifeguard duties including enforcing City public swimming pool rules, monitoring pool patron conduct, and perform emergency rescue and lifesaving techniques, if necessary, and teach swimming classes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Enforce swimming pool rules and regulations, including ensuring orderly conduct by pool patrons.
• Assist in providing instruction for a variety of swimming classes for all ages and ability levels.
• Assist swimmers who are in distress and administer a variety of first aid and/or life saving techniques, as appropriate.
• Assist in maintaining pool areas in a safe and clean condition.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform other duties as assigned.

The SMART District is seeking a MAXIMO specialist (Railroad Information Systems Specialist) to join our Operations team! The Railroad Information Systems Specialist is responsible for all activities in support of the Operations Department Maintenance Management Information System (MMIS), MAXIMO, as well as computer systems support for the Operations Department. The Specialist works with Operations Department management to align MMIS and Operations technology solutions with business strategies. This position ensures that the MAXIMO system and all other Operations Department IT systems are working properly at all times and that all department work flows meet system requirements. This position carries two overall fields of responsibility. The first is administration of the Maintenance Management Information System (MAXIMO) and the second is providing IT support of all Operations Department systems.

The ideal candidate will be a motivated, independent person with an aptitude for creative problem solving and a solid foundation in MMIS.  

JOIN US AT SMART AND ENJOY OUR EXCELLENT COMPENSATION AND BENEFITS PACKAGE INCLUDING:

• CALPERS Pension (2% at 60 for classic members and 2% at 62 for PEPRA members).
• Voluntary Deferred Compensation with employer match of up to 2%.
• Excellent medical and dental insurance.
• Employer paid vision, life and long-term disability insurances.
• Paid holidays, vacation and sick leave.
• Complimentary SMART passes for employees.

FINAL DATE FOR FILING: CONTINUOUS

THE POSITION

San Mateo County Parks consists of 23 parks, historic sites, and regional trails. The properties have a wide variety of habitats, species, and visitor use.
The Interpretive Program is an environmental education and outreach program that hosts a variety of events and activities throughout the year, including Take A Hike, Junior Ranger, Movie Nights, and more!
The Interpretive Program also runs the Sign Shop, which produces signs and other graphic materials for the department and other local agencies.
The intern would report to Coyote Point Recreation Area, but will need to drive to other park locations for a variety of events.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Examples Of Duties

An Interpretive Intern would be responsible for:

• Assisting with, and co-leading, weekly visitor activities and promotion of upcoming events, including Take A Hike, Junior Ranger, Night Hikes, Nature Hikes, and Movie Nights (https://parks.smcgov.org/events).
• Organizing and co-leading visitor activities, including event set-up and clean-up.
• Assisting with the creation of park signage by using computer-base software.
• Assisting with classroom visits, field trips, and site visits with a variety of grade levels.
• Assisting with sponsored hikes/talks and trail and habitat restoration work days.
• Be fluent in Spanish and able to lead events and activities in Spanish.

The ideal candidate will have the ability to learn new skills, follow directions, and a strong commitment to provide exemplary customer service to park visitors. This position requires driving to different park locations, using County Radios, some manual labor and handling power-driven tools and machines.

This is a full-time position that will require the Bilingual Interpretive Intern to work the following hours:

Tuesday: 8:00 a.m. – 4:30 p.m.
Wednesday: 8:00 a.m. – 4:30 p.m.
Thursday: 8:00 a.m. – 4:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Saturday: 8:00 a.m. – 4:30 p.m. 

Qualifications

• Be fluent in Spanish.
• Current students, with at least one year of college level education in Environmental Science, Forestry, Biological Sciences, or related fields. Recent graduates are welcome to apply.
• Experience communicating with the public in a formal occupation.
• General knowledge of plants, animals, fungi in a Redwood Forest Habitat.
• Previous experience working with children preferred.
• Interest and enthusiasm for the environment.
• Previous Graphic Design experience preferred.
• CPR/First Aid certified (may be able to attend parks training).
• Must have a valid California Driver's License.
• Must be at least 18 years of age. 

Application/Examination

*Please note that there are no housing facilities for interns. You are responsible for your own housing, transportation, and meals.

How to apply:
Please submit an online application with a copy of your resume and cover letter attached to the application.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. 

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Contact
For questions about this internship, please contact Katherine Wright at kewright@smcgov.org . For questions/comments/issues relating to the application process and material submissions, please contact Chaten Berry at cberry@smcgov.org.

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer.

FINAL DATE FOR FILING: CONTINUOUS

THE POSITION

San Mateo County Parks consists of 23 regional parks, historic sites, and regional trails. The properties have a wide variety of habitats, species, and visitor use.

The Interpretive Program is an environmental education and outreach program that hosts a variety of events and activities throughout the year, including Take A Hike, Junior Ranger, Movie Nights, and more!

The Interpretive Program also runs the Sign Shop which produces signs and other graphic materials for the department and other local agencies.

The intern would report to Coyote Point Recreation Area, but will need to report to other park locations for a variety of events.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Examples Of Duties: 

An Interpretive Intern would be responsible for:

• Assisting with and co-leading weekly visitor activities and promoting upcoming events.
• Organizing and co-leading visitor activities, including event set-up and clean-up.
• Assisting with work in the Sign Shop
• Assisting with sponsored hikes/talks and trail and habitat restoration work days.

The ideal candidate will have the ability to learn new skills, the ability to follow directions, and a strong commitment to provide exemplary customer service to park visitors. This position requires driving to different park locations, using County Radios, some manual labor and handling power-driven tools and machines.

This is a full-time position that will require the Naturalist Intern to work the following hours:
Tuesday: 8:00 a.m. – 4:30 p.m.
Wednesday: 8:00 a.m. – 4:30 p.m.
Thursday: 8:00 a.m. – 4:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Saturday: 8:00 a.m. – 4:30 p.m.  

QUALIFICATIONS 

• Current students, with at least one year of college level education in Environmental Science, Forestry, Biological Sciences, or related fields. Recent graduates are welcome to apply.
• Experience communicating with the public in a formal occupation.
• General knowledge of plants, animals, fungi in a Redwood Forest Habitat.
• Previous experience working with children preferred.
• Interest and enthusiasm for the environment.
• Previous Graphic Design experience preferred.
• CPR/First Aid certified (may be able to attend parks training).

APPLICATION/EXAMINATION

*Please note that there are no housing facilities for interns. You are responsible for your own housing and meals.

How to apply:
Please submit an online application with a copy of your resume and cover letter attached to the application.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. 

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Contact
For questions about this internship, please contact Katherine Wright at kewright@smcgov.org . For questions/comments/issues relating to the application process and material submissions, please contact Chaten Berry at cberry@smcgov.org.

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Employment Opportunity Employer.

FINAL FILING DATE: We are accepting applications until closing at 5 pm, August 26, 2019

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Business Systems Analyst in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To plan, organize and coordinate implementation of major business systems applications; to resolve high level and/or high priority business issues with departments; to manage related operational data processing systems and databases; and to perform a variety of professional and technical tasks relative to assigned responsibilities.

DISTINGUISHING CHARACTERISTICS

The Senior Business Systems Analyst is the advanced journey level in the Business Systems Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and are required to be fully trained in all procedures related to assigned areas of responsibility.

SUPERVISION RECEIVED AND EXERCISED

• Receives general direction from an Information Technology Supervisor.
• Exercises technical and functional supervision over professional and technical personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to business systems application support.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in evaluating the activities of staff, recommending improvements and modifications. Provide and coordinate staff training; work with employees to correct deficiencies.
• Provide and/or ensure follow up on trouble calls/tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
• Analyze complex data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
• Perform installation and configuration duties and related data migration, conversion and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
• Perform configuration, testing and troubleshooting for network/communication devices and/or interfaces that support assigned systems.
• Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
• Provide project management for major and/or complex system installations and application migration efforts; develop and guide project time lines; provide detailed project objectives, system requirements, business process analysis and cost-benefit analysis.
• Facilitate testing, training and rollout of new or modified systems related to area of assignment; seek out, receive and evaluate user feedback.
• Assist departments in defining requirements for proposed business applications; review analyze and evaluate business applications and user needs; translate business objectives into application requirements.
• Provide expertise in the use of business applications; identify application problems and solutions through application modifications, business process changes and/or new software applications and products.
• Perform highly complex and difficult technical work in the definition, design and development of business systems applications related to various municipal services and programs.
• Conduct technical research as it relates to systems upgrades to determine feasibility, cost and compatibility.
• Test and implement computer applications and systems; maintain and upgrade existing application systems and interfaces; apply software updates to servers and schedule periodic server cycling; prepare and maintain application documentation; coordinate technical resources in multiple departments; ensure system life cycle process is followed.
• Participate in strategic planning efforts with respect to improving information technology service delivery.
• Participate in the development of Requests for Proposal; assist with the selection and oversight of consultants and vendors.
• Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments, divisions and outside agencies.
• Participate in budget preparation and administration for assigned projects.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Advanced principles and practices of information technology systems, systems analysis, programming, and application documentation.
• Databases, networks, servers, and operating systems. Project management methodologies.
• Business systems analysis. Software development life cycle.
• Principles and practices of technical and functional supervision and training.
• Standards and methods related to computerized data systems and analysis use.
• Written documentation methods related to highly complex technical work.

Ability to:

• Plan, organize and coordinate implementation of major business systems applications.
• On a continuous basis, know and understand all aspects of the job. Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Develop and manage major projects related to business systems applications, including establishing and maintaining schedules.
• Design systems and develop necessary programming and application documentation.
• Monitor performance of various operating systems; develop and modify operating systems and database scripts; document system methods and changes.
• Interpret and explain pertinent information technology and City policies and procedures. Prepare a variety of reports and maintain accurate records and files.
• Effectively manage the more complex projects. Effectively lead cross-functional teams.
• Communicate clearly and concisely, both orally and in writing. Work weekends and/or evenings as required.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

Two years of responsible experience performing duties similar to that of a Business Systems Analyst II with the City of Roseville.

Training:

Equivalent to a Bachelor’s degree from an accredited college or university. Course work in computer science, information systems, business management, accounting, finance or a related field is desirable.

License or Certificate:

Possession of a valid California driver’s license upon date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have planning, organizing, and coordinating implementation of major business system applications?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5-6 Years
• 6+ Years

4. Please describe a mission critical business system that you’ve supported, your role, your key responsibilities, the line of business, and the number of end users.

5. Please describe a technology project that you lead using PMI methodology, including the scope of the project, the size of the project team, and the outcome of the project.

6. Describe your experience in working closely with customers to gather requirements, design, implement, and maintain a mission critical business system.

7. Describe your experience holding a vendor accountable to their deliverable(s).

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their experience scored in the Formula Rate Examination. The applicant’s experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Final promotional appointment is contingent upon having successfully passed a City-paid pre-employment medical exam specific for the position for which applied.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.