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POSITION SUMMARY:

Under general direction of the Administrative Services Director, supervises and manages the activities and day-to-day operations of the Finance Division; areas of responsibility include general accounting, financial reporting, budget development and business licensing; administers short and long-range fiscal services planning activities; oversees and directs the maintenance of financial and budgetary records; prepares and analyzes financial statements and reports; responsible for investment of City surplus funds; and performs related work as required.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Plans, manages, and oversees the daily functions, operations, and activities of the Finance Division; areas of responsibility include general accounting, financial reporting, budget development and business licensing.

2. Participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within departmental policy, recommends and administers policies and procedures.

3. Directs the preparation of, and participates in developing fiscal reports including monthly, quarterly and annual reports as well the City’s Comprehensive Annual Financial Report (CAFR) and Popular Annual financial Report (PAFR) ensuring adherence to mandated rules, regulations and professional standards.

4. Directs and participates in the development of the City-wide budget; works with departments to provide data and support for their budget development; monitors departmental budget performance and makes recommendations for adjustments as needed; and conducts on-going analysis of the City’s financial condition, reporting to, and advising, executive management on fiscal matters.

5. Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to management.

6. Develops and implements adopted finance and budget services strategic plans, policies, and standards.

7. Participates in the selection of, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues and implements discipline.

8. Oversees the development of consultant requests for proposals (RFP’s) and qualifications for professional services; evaluates proposals and recommends project award; develops, negotiates, and reviews contract terms and amendments; ensures contractor compliance with City and department standards and specifications and time and budget estimates; analyzes and resolves complex problems that may arise.

9. Provides highly complex staff assistance to the Administrative Services Director; conducts a variety of organizational and operational studies, special projects, and investigations; prepares and presents staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.

10. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the financial field; monitors changes in regulations that may affect business systems operations; implements policy and procedural changes after approval.

11. Attends monthly Financial Commission meetings.

12. Receives, researches, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.

13. Performs other duties as assigned.

MINIMUM POSITION REQUIREMENTS:

KNOWLEDGE OF:

Governmental financial accounting and reporting; governmental auditing standards; principles and practices of local government budgeting and financial administration; applicable federal, state and local laws affecting municipal finance; municipal treasury management and investment principles; modern office procedures, computers and accounting software applications; principles and procedures of financial record keeping, technical report writing and preparation of correspondence and presentations. Auditing and internal financial control processes. Principles and practices for employee supervision, including work planning, assignment, review and evaluation and training.

ABILITY TO:

1. Recommend and implement goals, objectives, and practices for providing effective fiscal management programs, projects, and services.

2. Organize, manage, implement, and maintain efficient and effective fiscal and budget programs to ensure the reliability and integrity of the City’s financial standing.

3. Manage and monitor the City’s budget process and obligations.

4. Undertake complex financial and accounting analyses, studies and projects.

5. Prepare clear, comprehensive and concise accounting, financial and statistical reports and present to Commissions and Council.

6. Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.

7. Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

8. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

9. Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.

10. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

11. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.

12. Use English effectively to communicate in person, over the telephone, and in writing.

13. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in accounting, finance, public administration, business administration or a related field and five (5) years of progressively responsible experience in the development and administration of financial and budget programs, including three (3) years of lead or supervisory experience.

Public sector auditing experience, a CPA certification and/or a master’s degree in business or public administration is desirable and may be substituted for the required experience up to a maximum of one year.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment. COMPENSATION & BENEFITS: The salary range for this position ranges from $146,881.60 up to $178,535.50 annually. Placement within the range will be DOE.

This position is at will and the full terms and conditions of this position will be subject to an employment contract.

The benefits package offered by the City includes:

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.

• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.

• Dental/Vision: City also offers a dental and vision reimbursement plan

• Vacation Leave: Management new hires may combine previous years of experience from other public agencies to receive increased accrual rate

• Flexible Spending Plan: Dependent care and health care reimbursement plan available

• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC

• Holidays: 10 annual holidays, plus one floating holiday

• Sick Leave: Allowance of 12 days annually

• Management Leave: Allowance of 40 hours each fiscal year

• The City follows a Defined 9/80 schedule with offices closed every other Friday.

APPLICATION PROCEDURE:
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Friday, August 2, 2019.

SELECTION PROCESS:
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER:
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Contract Compliance Assistant classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The Public Works Department is currently recruiting candidates for a Contract Compliance Assistant to fill a vacant position in its Labor Compliance Division. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The position supports contract compliance staff to ensure that City contractors pay their employees the proper wages and benefits as defined by City, State and Federal regulations.

The ideal candidate will possess a high level of professionalism, excellent customer service skills and a strong work ethic. This position requires excellent judgment, initiative, perseverance, integrity, organizational skills, flexibility, and written and verbal communication skills.

Key Responsibilities

• Provide compliance support services through direct contact, telephone, and by correspondence to contractors, vendors, and City departments to ensure compliance information is understood and accessible.

   

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  Maintain a large relational database system by inputting incoming notice of intent to contract data, final contract award data, and compliance document submittals.

   

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  Under direction, prepare outgoing letters requesting routine compliance submittals, employee surveys, or other documentation.

   

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  Prepare corresponding contractor/vendor files and ensures incoming documents are filed appropriately.

   

• Generate database reports as requested.

   

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  Assist other contract compliance staff in planning, implementing, and evaluating contractor/ vendor compliance submittals.

   

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  Utilize a variety of software applications including word-processing, spreadsheet programs, or equivalent database program.

   

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of City of San Jose living wage, minimum wage and prevailing wage policies.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Computer Skills - experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

The City of San José is recruiting for a Information Systems Analyst in the Public Works Department. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight and technical project management.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever changing business, as well as an ever changing technical environment.

The ideal candidate must be able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential to this position.

Duties may include but are not limited to:

§ Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications

§  Provide technical leadership and supervise desktop support engineers and technicians

§  Perform hands-on system/application configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations

§  Develop technical guidelines to a governance framework to ensure best practices and security

§  Lead in the implementation of projects to completion

§  Coordinate IT service needs with departments

§ Manage Department’s Technology Assets including tracking, replacement, and surplus of equipment

§ Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks

§  Employee work plans and performance appraisals

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and hands-on experience:

§  Experience developing 5-year technology roadmap for department, funding support, and ensure the team is meeting and exceeding performance expectations as defined through metrics and benchmarks.

§  Hands-on experience managing and supporting technologies such as:

o   Virtual Desktop Infrastructure (VDI)

o   Mobile Device Management (MDM)

o   Experience in building and deploying Windows 10 images and/or provisioning virtual machines.

o   Microsoft Windows 10 and 2012/2016 Server

o   Desktop deployment: Building images and/or provisioning virtual machines.

o   System admin tools (e.g. Event Viewer, MDT, USMT, PDQ, vCenter, vMotion, etc.)

o   Networking: DHCP, DNS, subnets, gateways, etc.

o   User account admin: Microsoft Windows Active Directory GPOs

o   Applications: Office 365 Suite, IE/Edge, etc.

o   Security:  Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Troubleshooting: reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Security Management such as antivirus and patch management for desktop and servers

o   Experience managing, configuring, deploying and troubleshooting client devices including desktops, laptops, thin clients (Dell Wyse) and tablets/mobile devices (Surface Pro, iPad, iPhone, Android)

o   Experience managing Windows security patches (WSUS) and antivirus servers (TrendMicro)

o   Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.

o   Experience with managing and troubleshooting Windows OS and applications (Windows 7/10, Office 365 Suite, IE/Edge, etc.)

o   Working knowledge of VMware VDI deployment and Airwatch/InTune mobile device management

o   Experience writing technical documentation

o   Implementation of agile methodology towards daily task management

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; provides motivational support;  create work assignments that empower staff with decision-making responsibilities and are balanced with realistic priorities, skills and maximum benefit to the organization.

Midpeninsula Regional Open Space District is seeking an experienced and highly motivated Data Administrator with a solid background in database management and information systems. This position is responsible for the design, configuration, troubleshooting, maintenance, and monitoring of Midpen’s databases as well as enterprise application deployment. The Data Administrator resides in the Information Systems and Technology (IST) Department and reports directly to the IST Manager. The IST Department is responsible for all Midpen-related IT and GIS services. 

About the District: The District manages a regional greenbelt system in the Santa Cruz Mountain region comprised of over 63,000 acres of land in 26 open space preserves, protected for public enjoyment and recreation. The District is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  It is an exciting time to be part of the District’s team!  If you are looking for a challenging opportunity to contribute to the legacy of open space preservation and recreation, we invite you to apply for this position.  To learn more about the District, visit our website, OpenSpace.org, and view our “Working for Midpen” video on our Jobs page.

About the Position:  The Data Administrator works on a wide variety of projects, from serving as a technical advisor for enterprise applications development and deployment, to ensuring optimal database performance and data integrity. This position is a technical leader and subject matter expert in database administration, including designing, troubleshooting, maintaining, and securing databases, as well as managing ETL tasks and building interfaces between enterprise databases. In addition, this position will work on Midpen’s enterprise information systems, serving as a technical advisor on operational requirements needed for enterprise application development, deployments, and integration across multiple platforms. Advanced knowledge of SQL Server, database backup and security, Python, ETL procedures, and enterprise systems is highly desirable. Experience with ArcGIS Server and SharePoint is also desirable. For more information, see the Job Description on the District’s website.

Work Environment:  This position will operate in Information Systems and Technology Department at the District’s administrative office in Los Altos, California. 

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:  

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and seven (7) years of progressively responsible experience in database management which includes logical and physical database administration; integration; business intelligence, analytics, and report scripting; and/or data quality and integrity.   

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

Benefits:   The Open Space District provides an excellent benefits package including health, life & disability insurance as well as CalPERS pension. Please see the Benefits page of the District website for details.

How to Apply:  Apply online at the public sector job board, CalOpps.org.

Application deadline: August 16, 2019 at 5:00 p.m.

The following four (4) application items are required and constitute a complete application:

(1) A fully completed CalOpps employment application

(2) Supplemental question responses

(3) Cover Letter

(4) Resume

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

Recruitment Timeline: We recommend applicants be available on the following dates for panel interviews (we are unable to accommodate vacation schedules):

First Interview: August 27, 2019

Final Interview/Written Exercise at our office in Los Altos: September 5, 2019

Estimated Start Date: Late September or Early October

Applicants with disabilities may request reasonable accommodation

by contacting the Human Resources department at (650) 691-1200.

Put your passion for Open Space to work!

The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

San Mateo County Health is seeking a highly qualified

IT Business Analyst II - Limited Term 
for their Health IT Division.

To view the online brochure for this recruitment please follow this link:
https://jobs.smcgov.org/BA-II

The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.

 
IS Business Analyst II is the journey-level class in the IS Business Analyst series and is responsible for serving as a liaison between system users and information technology staff, vendors, and service providers.  Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.  

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
 
Information for current county employees: Current and regular County of San Mateo Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.

The Administrative Services Division provides key support to fiscal & accounting, employee services, budget & fund management, information technology, and clerical services. This position belongs to the ESD Information Technology team (ESD IT) that is responsible for providing technology support to ESD and it reports to one of two application managers. This position includes, among other duties, supporting technology systems for an illegal dumping inspection system and a world-class Wastewater Laboratory. The primary work site for this position is the Regional Wastewater Facility at Los Esteros Road.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Systems Application Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

This is the entry level class in the Systems Applications Programmer series. An employee of this class performs systems applications programming analytical work of routine difficulty.

The ESD Systems Applications Programmer will be responsible for reviewing and analyzing program change requests for completeness and compatibility with supported systems. They will prepare detailed documentation and operating instructions of fully operational programs, convert program specification requirements of limited scope into computer programs, and confer with operating department users, superiors, and other technical personnel in resolving problems encountered in the support of programs. They will extract and analyze data from systems and present reports to end-users and management. They will perform basic end-user customer support and training for applications.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Systems Application Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  

The Planning, Building and Code Enforcement Information Technology (PBCE IT) team is responsible for several Off-The-Shelf (OTS) and custom systems and applications that support the daily operation of

1)  the PBCE department ( http://www.sanjoseca.gov/index.aspx?NID=205  ) and

2   the Development Services  process (http://www.sanjoseca.gov/index.aspx?NID=206 ) at the City of San Jose . 

PBCE’s current IT landscape includes:

·         Permitting & Compliance (CSDC’s AMANDA  https://www.csdcsystems.com/solutions/permitting-and-compliance-solutions/ , custom Public Portal)

·        Business Intelligence (Crystal Reports, Quick&Simple Reports in AMANDA)

·         Resource Planning & Scheduling (qMatic, custom inspection scheduling and assignment)

·         Document Scanning & Conversion (Panagon Capture, QuickStroke, custom scanning and indexing application)

·         Collaboration (SharePoint)

·         Enterprise Content Management (Custom and SharePoint)

·         Enterprise Service Bus/Enterprise Application Integration (MuleESB)

PBCE’s future IT landscape will also include:

·         Electronic Plan Review

·         GIS Viewer

·         Mobile/Field Inspection

PBCE IT mainly uses PL/SQL, SQL, Java, Visual Basic, JavaScript, ASP, HTML languages.  We use Eclipse, Toad, Oracle Developer, Microsoft Visual Basic, MuleESB AnyPoint IDEs and IDEs built into the OTS software.

The Department is seeking qualified candidates to fill two full time and one Overstrength Senior Systems Applications Programmer (SSAP) positions to support the development and maintenance of the above systems and applications.  The Overstrength position is currently approved through June 30, 2018. 

Our candidates should have technical experience in at least one or more items in each of the following four skills groups: 

1)  Systems: CSDC’s AMANDA or Accela’s Land Management, writing Crystal Reports, ECM such as Sharepoint, ESB such as MuleESB, ESRI GIS, Case Management/Tracking systems

2)  Languages: PL/SQL, SQL, Java, Visual Basic, JavaScript, ASP, HTML

3)   IDEs: Eclipse, Toad, Oracle Developer, Microsoft Visual Basic, MuleESB AnyPoint IDEs

4)   Others: Project Management concepts, version control system,  automation test tool such as Selenium or Sahi, Office Suite,  Alphinat’s SmartGuide, Windows Desktop and Server OS environments, basic system administration, Restful Webservices, data structures, IIS and J2EE server administration

Duties may include:

·         Develop new or customize existing systems and applications       using PL/SQL, SQL, Java, Visual Basic, JavaScript, ASP, HTML

·         Document defects and enhancements

·         Maintain existing systems and applications

·         Provide end-user training and support

·         Prepare and update end-user and technical documentation

·         Test

·         Training peers on programming related topics

This recruitment may be used to fill multiple positions in this, or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.