Search for positions by entering key words in search box below. Use left side navigation to filter by Region, Job Category, Job Type or Salary.
Under supervision of the Information Technology Manager, the Information Technology Technician position supports programs and activities related to the City’s technology and telecommunications operations and systems. This includes performing basic computer related duties such as analyzing, troubleshooting, and resolving technical operational problems for desktop computers, peripherals, and networks; providing informal training to users on system implementation and operations; performing other related duties as assigned by supervisor. The assignment is 27-30 hours per week for approximately 6 months and may be extended.
ESSENTIAL JOB FUNCTIONS
Customer support and other position expectations:
PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS
Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 70 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise, machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. The position may require occasional night and weekend work.
MINIMUM POSITION REQUIREMENTS:
Installation, maintenance and repair of computer, peripheral and network equipment; remote support software and its usage in supporting geographically diverse clients, audio/visual equipment and its setup/maintenance; data communications processes; installation and utilization of client/server applications; principles of file and data management systems; capabilities, limitations, characteristics, and uses of various business software applications; principles and procedures of personnel training; effective written and oral communications skills.
SKILL AND ABILITY TO:
Establish and maintain harmonious and effective working relationships with a wide variety of people that include senior management, employees, outside organizations, and the general public; research and understand emerging technologies and their application to improve City services; make sound decisions in a manner consistent with essential job functions; operate electronic testing equipment and/or tools in the installation and/or repair of computer, peripheral and network equipment problems; work under direction to prioritize work and seek solutions to specific problems; apply logical and orderly analysis processes to troubleshooting and solving operational computer and peripheral equipment problems; conduct and/or coordinate informal and formal training regarding City computer equipment and software.
EXPERIENCE AND EDUCATION:
Any combination equivalent to experience, education and training that would likely provide the required knowledge and abilities could be qualifying. A typical way to obtain the knowledge and abilities would be:
IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
The Ideal Candidate possesses the following characteristics: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude; demonstrates outstanding customer services skills and follow through, is willing to go above and beyond to achieve positive results. Communicates effectively and proactively both verbally and in writing. Maintains integrity, and is accountable and responsible for all work completed; is tactful and diplomatic.
This is a Part-Time/Temporary/Seasonal position with an hourly rate range of $32/hr – $45/hr (DOE).
Part-Time/Temporary/Seasonal employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Tuesday, September 3rd, 2019.
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including an employment verification, a complete background investigation, and an FBI level live scan.
EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.