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THE POSITION

Tri-City is looking for one (1) special individual to serve as a Program Support for the Medical Records/Front Office Department but will be located within our Children’s Clinic.   This position will be responsible for administrative/program support, clerical, and office work.  This position will report to a Program Support Supervisor and Support Systems Manager.   

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

 

• Greet and provide general information to clients, visitors, vendors and staff, in person and on the telephone in a professional manner.
   

• Assist clients and utilize de-escalation and basic customer service techniques.  Attend, practice and apply agency wide trainings provided in working with consumers.  

 

• Assist clients by referring them to sources of information, handing out standard forms and explaining how to complete them, and answering requests for factual information by consulting various available sources.

 

• Input, update, track and extract information into appropriate databases such as Welligent Electronic Health Record billing system (EHR) and LADMH IS system and files; search records and files for data where judgment and discrimination are required in selecting or abstracting material.

 

• Maintain records, logs, files, and other forms of information, including various demographic reports, room schedules and leased equipment usage, etc.; and perform other duties as assigned.

THE POSITION

Tri-City is looking for one (1) special individual to serve as a Community Capacity Organizer for the MHSA Department.   This position will provide advocacy, feedback, outreach and support to help communities access and work effectively with the systems involved.  This position will report to a Program Supervisor.   

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

 

• This position is responsible for collaborating with local Tri-Cities community members; engaging and organizing a wide range of community groups;

 

• Identify and evaluate strategies that promote and effect mental health well-being, and to plan ways to expand and sustain these community efforts; assist in required quarterly reports, annual updates, and other analyses and evaluations for assigned MHSA programs;

 

• Collaborate with Tri-City staff to insure that principles of the Agency’s MHSA PEI Plan are adhered to in the community organizing process; effectively translate communities’ activities and goals into coherent actions steps that can be evaluated and duplicated;

 

• Responsible for developing and coordinating trainings (for MHSA staff, as well as community stakeholders) and arranging meetings; Function as liaison representative to other departments, community groups, agencies and stakeholders;

 

• Maintain records and documentation of assigned MHSA/PEI program activities and events;

 

• Ensure confidentiality and integrity of Protected Health Information (PHI) of clients served by Center to comply with all Health Insurance Portability and Accountability (HIPAA) regulations and other duties as assigned.

A complete job description is available upon request.

POSITION: The City of Fremont opens their Winter Shelter every winter to provide a safe and welcoming environment for individuals and families experiencing homelessness. Participants have access from approximately 6:30 p.m. to 7 a.m., where they will be provided with a warm meal, restroom facilities, sleeping bags, cots, Breakfast, and a to-go bag. The Winter Shelter is open from mid-November to mid-March. The Human Services Department is currently recruiting for Winter Shelter monitors for next season (2019/2020).

The position will work up to 30 hours per week.

EXAMPLES OF DUTIES:

• Maintain the health and safety of homeless individuals and families who are living on the streets or in their cars and are in need of emergency shelter from cold weather and rain.
• Welcome and pre-screen new participants and supervise participant movement.
• Maintain a friendly and inviting environment.
• Work compassionately with those who have di?culty engaging with service providers.
• E?ectively resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities, oversee showers and food distribution; help coordinate medical transportation to morning appointments.
• Maintain a safe and supportive environment.
• Direct volunteers who will assist in bringing food and serving homeless clients.
• Setup tables for food service, hand out bedding, warm clothing and other amenities such as shampoo, tooth brushes, etc.
• Ensure participants adherence to rules, especially related to behaviors that are unsafe. If necessary, notify public safety personnel to help “exit” clients with inappropriate or unsafe behaviors.
• Respond appropriately to emergencies.
• Maintain daily sign-in sheet.
• Ensure facility is maintained in a clean and orderly fashion.
• E-mail information to Human Services Director after each shift regarding the number of participants, any need for supplies, and reports of clients who exhibited inappropriate behavior.
• Other duties as assigned.

Open until filled

Pay rate: $19.00 - $21.00 hourly

This position will primarily work Monday - Friday (specific work schedule to be determined) with variable hours averaging 25+ per week.  This is a temporary, part-time non-benefited position.

Summary:
Under direction, assists in the implementation, operation and maintenance of the District’s computer workstations; maintains, tests, and updates information systems programs and applications; installs and provides technical assistance for computer hardware and software; and performs related duties as assigned.

Essential Duties and Responsibilities:

• Installs and maintains software and hardware at District computer workstations; provides technical assistance.
• Performs and implements systems maintenance, making program modifications as necessary to meet user requirements.
• Compiles, integrates, and analyzes information gathered from users to modify computer programs; evaluates, installs, and maintains third-party vendor software.
• Responds to inquiries and requests and provides technical assistance for District systems and programs including systems at remote sites; troubleshoots hardware and software problems and coordinates activities by users and vendors to resolve them.
• Maintains current knowledge of information technology trends and innovations; reads applicable industry publications.
• Maintains work, time, and material records, preventive maintenance schedules and updates help desk software.

Other Duties and Responsibilities:

• Performs other related duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. *

Education/Experience:
High school diploma or equivalent, six months of computer technician or related experience; or equivalent combination of education and experience.

Language Ability: 
Ability to read, analyze, and interpret general business periodicals, professional journals, schematic diagrams, or technical procedures and documents.  Ability to write reports, business correspondence and procedure manuals. Ability to present information and respond to questions from staff.

Math Ability:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates and Licenses:
California Driver License

Supervisory Responsibilities: 
This position has no supervisory responsibilities.

Knowledge of:
Principles, techniques of microcomputer systems software troubleshooting, and networking.  Use, capability, characteristics, and limitations of microcomputers and related equipment.  Principles and practices of training as related to personal computers.  Standard database, word processing, spreadsheet and report generation PC software packages.  Pertinent federal, state, and local laws, codes, and regulations.

Ability to:
Administer and maintain computers, and related peripherals.  Analyze and define user problems and requirements.  Analyze and define problems and conceptualize practical microcomputer solutions. Analyze systems requirements and problems and recommend new or modified systems and applications to meet user requirements. Work on multiple concurrent projects with frequent interruptions.  Organize work to meet rapidly changing priorities.  Troubleshoot hardware and software problems and make or recommend modifications; understand and carry out oral and written directions; exercise good judgment and initiative in work functions.

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * Standard office setting; some exposure to confined areas such as equipment/computer rooms and network infrastructures; regular interaction with District staff at various sites/locations.

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Sufficient physical ability to work in an office setting; sit, stand, walk, reach, twist, turn, kneel, bend, squat, and/or stoop for prolonged periods of time; perform duties requiring grasping, repetitive hand movement, and fine coordination; and operate office equipment. See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate office equipment. Hear in the normal audio range with or without correction.  Lifts up to 25 pounds frequently. Occasionally lifting up to 50 pounds.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Redwood City 

Invites you to apply for the position of 

Contract Permit Technician 

(one year contract)

 

THE POSITION   You will enjoy processing a variety of permits, provide general information to the public at City Hall via the public counter, by telephone and will be an integral member of Redwood City's Counter Team. 

 

  Duties may include, but are not limited to the following:

• Provide customer service to the public at the Community Development Services counter; explain ordinances and procedures to owners, contractors, developers, and the general public.
• Issue permits of all types of construction and use, to include checking plot plans for size of lot, set back of house, side yards, and location of sidewalks.
• Accept plans for plan check and verify accuracy and completeness for information; assist applicant in completing permit application and compute fees for plan check and building permit. 
• Compile and report statistical information; maintain files on maps and records; operate specialized permitting software.
• Input a variety of information into the computer system including inspection request.
• Attend bid openings for Public Works projects.

 

EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following: 

• Provide excellent customer service to all individuals by being attentive, understanding, responsive, fair, courteous, respectful, and to actively participate in maintaining a positive customer service environment.
• Receive telephone calls and inquires at counter; assist and direct public to appropriate staff member or department; provide information regarding efficient engineering services, codes, regulations, standards, procedures, policies, requirements, fees, and other related matters.
• Research City archives and retrieve plans, reports, maps and other public records for the Engineering Division, other departments, and public inquiry.
• Receive, coordinate, process, and issue a variety of engineering permits and applications in an efficient and timely manner; Sort and route permit application packages; insure all necessary approvals are obtained.
• Review submitted plans and applications for completeness, accuracy, and compliance with City standards and regulations; assist the public in completing applications and other necessary forms; verify that appropriate signatures, insurance documents, security documents, required calculations, and scales/dimensions are included; collect and route traffic control plans for approval by the Traffic Engineer; performs simple technical plan check.
• Calculate various construction valuations, plan check fees and permit fees; create permit accounts on permit processing software; collect fees and deposits; track account balances; communicate with the Finance department on outstanding and closed accounts; process refund requests.
• Assist engineering staff with the advertising and bidding of improvement projects including all coordination with the local newspaper, contractors, and printing/posting agency, administration of the bid opening, and tabulation of the bid results in Excel. (Raisa is currently doing this, but it is an option for the future.
• Operate standard office equipment including computer equipment and software applications as assigned.
• Perform related duties as assigned.

 

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying.   A typical way to obtain the knowledge and abilities would be:

 

Education, Training & Experience

Minimum of two years of progressively responsible experience in an engineering, building or planning department of a public agency, construction office, or other similar agency.  Education equivalent to completion of high school supplemented by courses and/or seminars in business, management, communication, engineering, building, and/or planning.

Licenses & Certificates

• A valid California Driver’s License and a satisfactory driving record are required.
• ICC Permit Technician certification is highly desirable.

Knowledge of:

• Permits processing, permitting software, and procedures in a public agency.
• Records management practices; general office practices and procedures.
• Organization and departmental procedures and processes.

Ability to:

• Understand general information on plans submitted with permit application.

• Understand and effectively explain the city ordinances, regulations and procedures.
• Maintain neat and accurate records.
• Interact effectively and courteously with members of the public.
• Compile and tabulate data; operate a variety of office equipment and computer software.
• Maintain and administer an inspection scheduling system.
• Perform basic fee calculations.
• Work harmoniously in a team oriented atmosphere.                                             
• Perform the essential job functions of the classification.

Application Process Apply online at www.CalOpps.org- Member Agency: Redwood City

Candidates with a disability, which may require special assistance in any phase of the application or selection process, should advise the Human Resources Division upon submittal of application.

Selection Process Oral Board Interview Tentatively scheduled for November 15, 2019

 

 

All applications, including supplemental questionnaire, will be reviewed for neatness, accuracy, completion, relevant education, experience, training and other job related qualifications. Those who best meet the stated qualifications and requirements for the position will be invited to participate in the testing process, which will consist of an oral board interview.

A City application and supplemental questionnaire is required. Prior to appointment, candidates will be required to pass a background check (at no cost to the candidate) including the following:

1. Criminal History Check
2. DMV Check

CITY VALUES Our Core Purpose: Build a Great Community Together The values that guide us are:  

• EXCELLENCE: Passion to do our best in each moment.
• INTEGRITY: Do the right thing, not the easy thing.
• SERVICE: We care and it makes a difference.
• CREATIVITY: Freedom to imagine and courage to act.

The City of Redwood City is proud to be an Equal Opportunity Employer! The Immigration Act of 1986 requires proof of identity and eligibility for employment at date of hire.  Any provisions contained in this bulletin may be modified or revoked without notice.

Communications Specialist

Open To All Applicants

SALARY RANGE:  $7,546 - $9,049 PER MONTH

Apply by Monday, October 21, 2019 by 4:30 p.m. for manual submissions; 5:00 p.m. for online submissions.

Posted: October 7, 2019

 

This is an excellent opportunity for an innovative communications and marketing professional to be part of creating new programs at a high-profile organization with the dual mission of providing high-quality drinking water and protecting one of the North Bay’s most pristine watersheds.

 

SUMMARY: Under the direction of the Communications and Public Affairs Manager, the Communications Specialist develops and implements comprehensive communications and public outreach programs; creates content for the District’s website, social media, and digital programs; assists with the planning and production of marketing collateral; and develops branding, community outreach events and presentations to promote understanding and awareness of the District’s mission, vision and goals. The Communications Specialist is part of a high-performing team that informs,  educates and engages a wide range of stakeholders, including the general public, community leaders, customers, and internal staff.
 

THE DISTRICT: The District is a medium-sized, municipal, water agency with a Board of Directors/General Manager form of government, 240 full-time employees and a $105,000,000 combined annual operating and capital budget for FY 2020.  Annually, the District delivers water to 190,000 residents and businesses in the central and southern portions of Marin County and has stewardship responsibilities for 21,000 acres of pristine watershed lands on Mt. Tam.   
 

EXAMPLES OF DUTIES

· Develops, produces and maintains effective collateral, including factsheets, brochures, newsletters, bill inserts, annual reports, advertising content, and materials related to special projects and initiatives;

· Designs and maintains effective content for the District’s website, digital e-newsletter, and social media accounts to increase awareness and build affinity to grow the District’s audience and reach across platforms;

· Assists in developing and implementing effective and innovative community outreach programs to increase awareness of the District’s initiatives, programs, projects, and services;

· Writes effective press releases, public service announcements, and media advisories as needed;

· Researches, interprets, and synthesizes complex information from various departments, including conservation and operational initiatives, to create clear, accurate and engaging messaging for various platforms;

· Produces relevant photos and videos for news media or District  use as needed;

· Communicates in a professional manner with staff, customers, the general public, private businesses, community groups and local, state and federal agencies as needed;

· Plans, schedules, makes arrangements for, and participates in District-sponsored tours, conferences, and other events as assigned;

· Organizes, coordinates, and promotes public hearings, meetings, and other  community/public-oriented presentations and events as  needed;

· Coordinates and executes the production of a variety of publications, presentations, videos, exhibits and similar materials for district events, including typography, illustrations, layouts, formats, and other printing and graphics requirements;

· Responds to questions from the public in person, by telephone, in writing or via email and social media as needed;

· Assists in the management and promotion of the District’s style guide and branding to ensure a consistent brand message across departments;

· Assists with coordinating outside vendor services such as printers, graphic designers, event venues, public relations and advertising consultants, and public opinion research firms as needed; and

· Performs related duties as assigned.

 

DESCRIPTION/RESPONSIBILITIES:

 

 

     The San José Fire Department is seeking to hire a qualified individual to fill a Network Technician position. 

      

     Network Technician I salary range is $56,825.60 - $69,243.20.

      

     Network Technician II salary range is $66,830.40 - $81,224.00.

      

     Network Technician III salary range is $74,048.00 - $90,043.20.

      

 

     The starting salary will be determined by the selected candidate’s qualifications and experience.  In addition to the starting salary, employees in the Network Technician I/II/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

      

 

     The Fire Department’s Information Technology Team supports 33 fire stations and 2 field offices, ensuring availability and reliability of their critical software/hardware systems.  The individual hired into this job classification will provide significant technical assistance with major computer systems that support Fire operations such as:  supporting connectivity for the remote locations as well as fire apparatus, proactively and efficiently support the enterprise client environment, which includes the latest Windows Operating Systems, Office 365 suite, Mobile Devices, and other enterprise software.  Primary duties of this individual include day-to day system administration for the desktop hardware and software, Office 365, and mobile devices, as well as resolving end-user help requests.

      

     Responsibilities include, but are not limited to the following:

      

     * Provide support for Windows desktop and office productivity applications such as Microsoft Windows 10, Microsoft Office 365 suite, and client applications.

        

     * Provide support for mobile devices such as iPads, iPhones, Android devices, apparatus MDC’s and their associated applications.

        

     * WAN support for data network connecting 38 Fire Department facilities.

        

     * Create and update desktop, laptop, and mobile images.

        

     * Assist with managing and maintaining Fire Department file servers, print servers and application servers.

        

     * Respond to incoming incidents and/or help requests from end-users via telephone, email in a timely and courteous manner.

        

     * Prioritize and schedule help desk tickets and post resolutions.

        

     * Setup, troubleshoot, deploy, and maintain hardware and software for department PCs, printers, peripherals and network and communications hardware.

        

     * Create and manage Active Directory objects such as users and computers.

        

     * Apply drivers, patches and anti-virus/malware updates to PC’s and mobile devices.

        

     * Respond to and remediate desktop level security incidents.

        

     * Update documentation for service desk tickets, knowledge base, system administration procedure, etc.

        

     * Evaluate documented resolutions and analyze trends for ways to prevent future problems.

        

     * Perform duties with minimum supervision following Department standards and best practices to make good judgment calls for system issues resolutions or escalation. 

 

      

 

     This recruitment may be used to fill multiple positions in this, or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

 

 

     Selection Process

      

 

     The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions.  Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

      

 

     You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. 

      

     * Please describe your experience working in a HelpDesk or Desktop support environment.

        

     * Please describe your experience deploying a new PC in a business environment.  Be specific in how you connected it to the network, installed common software such as Microsoft Office, and configured specific end-user settings such as printers. 

 

      

 

     You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. 

      

     If you have questions about the duties of these positions, the selection or hiring processes, please contact Lynda De Santiago, HR & Recruitment Analyst, at lynda.desantiago@sanjoseca.gov .

THE POSITION

Tri-City is looking for two (2) special individuals to serve as a Clinical Wellness Advocate I/II/IIIs for the Children’s Full Service Partnership (FSP) Program. The Clinical Wellness Advocate I/II/III positions will appeal to individuals who are passionate about working with children with moderate to severe behavioral health concerns.  This position is a field-based position in which incumbents will be required to meet with clients in their homes, at schools, shelters, etc.  The Clinical Wellness Advocate I/II/III will report to a Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

 

• Provide advocacy, guidance, outreach, feedback and support to clients and families to access and work more efficiently toward recovery;
   
• Assist clients with basic forms, mentoring and coaching;

 

• Attend and participate in meetings, attend intakes and other appointment to strengthen and support recovery;
• Perform wellness checks, documentation of outreach and services;

 

• Ensure that documentation is updated in Electronic Health Record (EHR) regularly and provide case management services;

 

• May be required to transport client(s) in his/her own vehicle and/or a Tri-City vehicle and other duties as assigned, etc.