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The City of Berkeley is seeking a General Services Manager to join the Finance Department! In this role, you will act as the division head and will be responsible for planning, organizing, and directing the programs and activities of the General Services Division. The incumbent will have management responsibility for this division, which provides for the centralized purchasing, central duplication and mail services for the City. 

MINIMUM QUALIFICATIONS
A typical way of gaining the knowledge, skills, and abilities for this position is:

Equivalent to graduation from a four-year college with major course work in accounting, business administration, information technology or public administration or a related field, and four (4) years experience with management and supervisory responsibility for purchasing, accounts payable or other municipal services functions similar to those identified herein, of which two (2) years of experience must have been in managing a centralized purchasing operation.

Progressively responsible related experience may be substituted for the college course work on a year-for-year basis.

Other requirements: Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.

APPLICATION PROCESS
Applications must be received by 5:00 PM Pacific on June 10, 2024 and must include a completed application and answers to the supplemental questions. Please note that resumes are not a substitute for a completed application.

Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to ada@berkeleyca.gov. Please allow 10 days for production of the material in an alternative format.

DESCRIPTION/RESPONSIBILITIES:

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Department of Public Works (DPW) is seeking an individual whose values align with the values of the City's employees.

The Public Works Department is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.The total salary range(s) for Engineer I/II classification(s) are:

Engineer I: $95,790.24 - $121,190.16

Engineer II: $108,588.48 - $137,482.80

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

The Department of Public Works is currently seeking to fill multiple full-time Engineer I/II vacancies of different disciplines that may be assigned to work in the various divisions of the department including Transportation and Hydraulic Services (THS) or Development Services (DS).

Transportation and Hydraulic Services Division The Transportation and Hydraulics Services Division is responsible for the design, construction, and master plan of bridges, culverts, streets, sidewalks, storm and sanitary sewers, pump stations, streetlights, landscape and hardscape improvements, traffic signals, and supports construction and engineering, upgrade and revitalization of the San Jose-Santa Clara Regional Wastewater Facility. In addition, this division provides general engineering plan review for general projects and electrical engineering review for projects constructed by private developers.

Development Services Division

The Development Services Division provides development plan review and construction of City infrastructure in conjunction with the private development process, administers permits for work within City's streets, and provides utilities services.

Airport Capital Improvements Program

The Airport Division Capital Improvements team is responsible for the project management and delivery of capital projects related to San Jose Mineta International Airport.

City Facilities Architectural Services Division CFAS Division has the primary responsibility for the delivery of capital improvements projects on City properties and provides design and construction services for public buildings, landscape improvements, and capital maintenance projects, including recreational facilities, parks, trails, libraries, public safety facilities, and various cultural facilities.

Engineering Services Division

The Engineering Services Division is comprised of four sections: Construction Management Services, Structural Engineering and Code Inspection, Material Testing Laboratory, and Survey. This division provides technical support services to City Capital Improvement Programs and Projects, development/utility permit projects, and other citywide customers.

The ideal candidates will possess a high level of professionalism, excellent customer service skills, and supreme work ethic. The position requires excellent judgement, initiative, perseverance, integrity, organizational skills, flexibility, and written and verbal communication skills. Under the direction of an Associate Engineer, these candidates may perform the following key responsibilities:

Key Responsibilities (Dependent upon the position/discipline for which they may be selected.)

     * Develop, review, and interpret plans and specifications for conformance to established standards for major City projects

     * Prepare resource and/or cost estimates

     * Perform field investigation

     * Prepare and administer consultant agreements

     * Supervise, schedule, assign and direct activities for Inspectors and/or Engineering Technicians, Student Interns, and

     * Engineering Trainees

     * Review and make recommendations concerning proposed projects and resolve disputes between contractors, inspectors,

     * developers, utilities, and consultants

     * Work collaboratively in a group or team environment and communicate clearly and effectively

     * Prepare a variety of correspondences and reports

     * Utilize various computer programs to analyze data and produce presentations

     * Generate and maintain project information in the City's database system

     * Ability to perform CAD drafting using AutoCAD or MicroStation

     * Review storm pump station circuit and motor control diagrams

     * Review engineering to support pump station upgrades, force mains and miscellaneous structures

     * Review designs, improvement plans, estimates, specifications, and contract documents for capital improvements projects

     * Assists in CEQA and other permits process

     * Process invoices/pay letters, change orders and submittals

     * Perform complex calculations and data management tasks using MS Excel

     * Coordinate with contractors and/or other City departments to plan and develop City projects

     * Perform a range of work in the field of design, project management or construction project management

     * Assist in the revision of City of San José standard plans and specifications as needed

     * Interact, coordinate, and provide customer service to engineers, inspectors, consultants, contractors, local agencies, citizen

     * groups, general public, and other City Departments

     * Use EADOC construction management software for managing the documentation of capital improvement projects

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.Education:

Engineer I: A Bachelor's Degree from an accredited college or university in the required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate.

Engineer II: A Bachelor's Degree from an accredited college or university in the required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate AND one (1) year of increasingly responsible professional engineering experience reviewing and preparing plans, estimates, and specifications.

Acceptable Substitutions: Certificate of successful completion of the Engineer-In-Training examination issued by the California State Board of Registration for Civil and Professional Engineers, Land Surveyors, and Geologists may be substituted for the required education.

Licenses: Possession of a valid State of California driver's license may be required.

Certifications: Possession of a Certificate of Registration in the required engineering discipline is desirable.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at charmaine.guerrero@sanjoseca.gov .

DESCRIPTION/RESPONSIBILITIES:

Are you ready to join a team that is "Building Community Through Fun?" Are you ready to make a difference?

The City of San José's Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live. Our mission is to connect people through parks, recreation, and neighborhood services for an active San José. ActivateSJ, PRNS' latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity, and public life.

The Department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 10 regional parks, 203 neighborhood parks, Happy Hollow Park & Zoo, 290 playgrounds and almost 63 miles of trails, programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public's trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.

For more information, please visit activatesj.org About Happy Hollow Park & Zoo (HHPZ): This is a 16-acre amusement park and Association of Zoo's & Aquariums (AZA) accredited zoo located in San José, California. HHPZ is open year-round catering to families with children. It operates seven amusement park rides, showcases various endangered species, and operates one of the oldest classical puppet theaters in California, as well as offering many other playgrounds and attractions emphasizing play and imagination in a natural conservation setting.

The department of Parks, Creation and Neighborhood Services is currently seeking to fill two Part Time Security Officers positions for Happy Hollow Park and Zoo.

The hourly range for Security Officer part time classification is $28.77-$34.98. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

Under the direction of the HHPZ Parks, Recreation, and Facilities Supervisor, the part time Security Officer performs security work of moderate difficulty in maintaining a safe environment for the use of public buildings/facilities utilized by San José and Bay Area Residents. This is a highly visible City-wide facility and program with a focus on ensuring safety, security, and customer service for the guests, partners, and staff of Happy Hollow Park & Zoo. This would include patrols, incident reporting, emergency services coordination and customer service. This position works Sunday-Thursday, occasional special events, and some holidays.

Duties include, but are not limited to:

     * Walk HHPZ - inside park, outside fence line, parking lots - East Lot, K1, K2 & K4

     * Report, track and follow up on any break ins, graffiti, litter, guest issues or urgent issues to proper channels

     * Compile issues data, damages amounts and complaints

     * Coordinate Guard daily plan and schedules

     * Communicate with Guard Vendors, walk facility with new guards from vendor

     * Assist clearing the park

     * Coordinate and/or conducts Safety trainings

     * Assist with emergency planning and procedure research

     * Patrols property, watching for signs of prowlers, vandalism, damage to property or needed repairs; reports necessary repairs or suspicious circumstances which cannot be taken care of personally.

     * Checks to see that building security is maintained and that building is secured.

     * Handles disturbance problems, enforces safety regulations, provides information on security measures, enforcement activities and emergency procedures.

     * May assist in recovery of materials, loss prevention, investigation of illegal acts committed.

     * May request emergency police, fire, or ambulance services if needed, report & follow up

     * Prepares a variety of reports regarding security services, procedures, and actions.

     * 311 & 991 reports

     * Attends Happy Hollow Park & Zoo team meetings and trainings

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jaine Davies at jaine.davies@sanjoseca.gov .

The City of Livermore is currently accepting applications for the position of Water Resources Mechanic I/II.  There are 2 vacancies can be filled at the I or II level. Apply online at www.LivermoreCA.gov!

WR MECHANIC I - $6,757.36 - $8,199.65 MONTHLY
WR MECHANIC II - $7,621.28 - $9,249.76 MONTHLY

Water Resources Mechanics perform a wide range of tasks involving mechanical maintenance and repairs of pumps, plumbing systems, electric motors, compressors, piping, boilers, underground infrastructure, facilities and buildings, carpentry, HVAC systems, mechanical drives, gear boxes, blowers, collectors, belt filter presses, and chemical feed systems. The work is done at the Water Reclamation Plant, located at 101 West Jack London Boulevard in Livermore.

A Water Resources Mechanic I performs a range of tasks requiring journey level mechanical ability and aptitude. Work assignments are performed according to established rules and procedures. Independent judgment is required and is supported at regular intervals by supervisory review and direction. A Water Resources Mechanic II is distinguished from the WR Mechanic I by the possession of advanced journey level mechanical ability and aptitude and is responsible for solving more difficult technical problems.

The Finance Department is recruiting for the position of Accounting Technician (Electronic Payments Technician)

This recruitment will close on June 4, 2024 at 5:00 PM (PT) or when the first 150 applications are received, whichever comes first. Interested applicants are encouraged to apply immediately. A resume must be submitted with the completed online application.

Applications submitted without a resume may not be considered. Only online applications will be accepted.

The Position:
This is a journey level accounting technical class and has the ability to perform the full range of duties assigned, with only occasional instruction or assistance as unique situations arise. Employees at this level are fully aware of the operating procedures and policies within the work unit and receive general supervision from an assigned supervisor or manager. Positions in this class may exercise technical and functional supervision over assigned staff.

Ideal Candidate

• Possess knowledge and experience in the theories, principles and practices of financial accounting
• Exercise independent judgment in the course of daily responsibilities
• Demonstrate exceptional skill in written and oral communication
• Work effectively under deadlines
• Create and maintain detailed, accurate, and highly organized financial records
• Perform computational tasks and other technical functions with speed and accuracy
• Possess the ability to compile and reconcile financial data using Excel spreadsheets
• Establish and maintain effective working relationships with internal and external customers

Job Responsibilities: 

• Performs specialized technical and highly detailed work in the preparation, reviewing and processing of financial bank statements and other related documents.
• Assists in providing instruction to other department employees regarding specialized procedures and requirements.
• Administer the Citywide electronic payments program and assist with processing web payments.
• Preparing staff reports and other communication related adoption and implementation of new payment methods.
• Reviews various documents and reports related to area of assignment for accuracy, completeness and compliance with departmental policies, laws and other regulations.
• Prepare monthly spreadsheet of credit card/merchant services transactions and request journals to charge respective departments.
• Calculates and reconciles special assessments.
• Provides information to City employees and others that requires the use of judgment and the interpretation of policies, laws, rules and procedures related to area of assignment.
• Monitors, review and reconcile electronic banking systems (Bank of America, CashPro, Check 21) and internet payment processors/gateways across the City’s enterprise system platforms.
• Reviews and reconciles electronic payment activity with bank statements, the City’s financial management system and credit card transactions related to payments and disputes.
• Coordinates billing processes with other departments and acts as the department contact for credit card machine.
• Resolving technical challenges among the various system components (payment platform, gateway, bank, enterprise system vendors, City IT systems).
• Sets up and monitors accounting ledgers related to area of assignment.
• Reviews and corrects project accounting time sheets and error reports.
• Adjusts journal entries to properly record financial transactions.
• Ensures data integrity of ledger related reports.
• Maintains City investment and debt service portfolios including receipts and statements, broker confirmations, account analysis statements and interest payments.
• Builds and maintains positive working relationships with co-workers, other City employees and the public, using good principles of customer service.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of Sunnyvale is accepting applications for Office Assistant (Part-Time), with a vacancy in the Department of Library and Recreation Services.  The list established from this recruitment may also be used to fill Office Assistant (Part-Time) vacancies in other City Departments. The final filing date is Tuesday, June 11, 2024 at 5:00 pm or after receiving 100 qualified applications, whichever is first.

Under general supervision of an assigned supervisor, performs a variety of general clerical work; and performs related work as required.

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application, and responses to the required supplemental questions. The position opens on May 21, 2024 and the final filing date is on June 11, 2024 at 5:00 pm or after receiving 100 qualified and completed applicants, whichever is first. For complete information regarding this current opportunity, please visit: www.Sunnyvale.ca.gov.

Salary: $28.40 - $36.25 Hourly

Are you looking for a new challenge? Do you have exceptional customer service skills? Are you goal and detail oriented, organized, and adaptable? If so, we may have the perfect opportunity for you!

The Superior Court of California, County of Alameda is accepting applications for the position of Courtroom Clerk I. Under general supervision, the Courtroom Clerk I records and prepares minutes of all types of court proceedings; resolves workflow and other technical and procedural problems within the courtroom; enters and retrieves information from automated and manual record keeping systems; and performs other related duties as assigned.

This is the trainee and entry-level class in the Courtroom Clerk series. The Courtroom Clerk I receives formalized and on-the-job training in the techniques and procedures of courtroom work. Progression to Courtroom Clerk II requires demonstration of proficiency in functioning independently in a variety of courtroom settings and in performing the full range of duties expected of a Courtroom Clerk.

A new eligibility list will be established to fill Courtroom Clerk I vacancies at various court locations. Courtroom Clerks may be assigned or reassigned to various locations within the County and work between the hours of 8:00 a.m. to 5:30 p.m., as determined by the business needs of the Court.

Example of Duties
NOTE: The following are duties performed by employees in this classification; however, employees may perform other related duties at an equivalent level. Each individual in this classification does not necessarily perform all duties listed.

1. Accurately records official minutes of court proceedings in a timely manner; prepares minutes, commitments, orders, judgments, abstracts, rulings and notices; and records appearances of court appointed counsel, medical examiners and expert witnesses.
2. Oversees courtroom operations to ensure that appropriate personnel and parties are present and that the courtroom is ready for business; and calls the courtroom to order as needed.
3. Impanels jury; calls roll; records challenges and proceedings during jury selection; documents jury services; ensures that attorneys have paid jury and court reporter fees; announces charges and jury verdicts; polls jury; and takes charge of the jury in the absence of a bailiff or court attendant; swears witnesses; and administers oaths.
4. Receives, records, marks, secures and maintains control of evidence, including weapons, drugs, hazardous material and other valuable items during court proceedings.
5. Submits requests for interpreters and court reporters; and verifies their appearances and payment vouchers.
6. Provides notice of court action, including issuing notices, rulings, orders and judgments as directed by judicial officer; prepares written correspondence and provides other assistance to judicial officer as needed; assists attorneys, court staff and the public in person and/or by phone and email, including setting hearings as needed; and processes documents.
7. Distributes and posts court calendars; gathers and prepares all files and data pertinent to cases on calendar for presentation to court at proper time; maintains appropriate tickler files; sorts, copies, files and retrieves documents from case files; and images documents as needed when court is not in session.
8. Maintains and coordinates calendars; consults with attorneys, judge and others regarding calendar continuances for pretrial motions, hearings, trials and other calendar matters.
9. Participates in training to ensure competency in providing services in all case types; and assists in cross-training co-workers as needed.
10. Provides coverage for courtroom clerks in departments and locations other than primary assigned as needed.
11. Assists in the Clerk's Offices as needed when court is not in session.
12. Operates electronic equipment such as communication, recording and duplicating devices when required.
13. Performs other related duties as assigned.

Minimum Qualifications
Option I

The equivalent to two years of full-time experience as a Legal Processing Assistant with the Superior Court of California, County of Alameda.

or Option II

Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college coursework with 60 semester units or 90 quarter units from an accredited college or university.

And

The equivalent to two years of full-time increasingly responsible clerical experience in a banking, court, education, health care, law enforcement, legal, probation or social services environment.

Additional qualifying work experience as described above may substitute for the required education on a year-for-year basis. One year (2080 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Ability to record minutes of court proceedings; write legibly and speak understandably; listen carefully to note pertinent information for court records; administer oaths and affirmations; understand, explain and apply specific statutes, codes, laws, regulations and procedures; type at a speed of 35 net words per minute from a clear copy; remain calm in a highly demanding environment; organize, prioritize and coordinate multiple tasks; maintain flexibility; establish and maintain working relationships with the public, attorneys, staff and others; communicate in a tactful and professional manner; locate, identify and correct technical inaccuracies; enter data into a computer; work independently with minimal supervision; meet deadlines and complete tasks in a timely manner; calculated fees and fines; and maintain confidentiality.

This position includes a one-year probationary period. Employment is contingent upon successful completion of fingerprint check and the provision of appropriately identifying documents to certify eligibility to work in the United States.

Hiring Process
The hiring process will include the following components:

• An initial screening of all application materials received including a completed application and supplemental questionnaire. A resume does not substitute for completing the application. An incomplete or partial application or supplemental questionnaire will result in disqualification.
• Applicants meeting the Minimum Qualifications as stated in the job announcement will be invited to complete a Training and Experience (T&E) Questionnaire. The T&E Questionnaire will be reviewed to select the best-qualified candidates for the oral interview process.
• The best qualified candidates will be invited to participate in an oral interview. The oral interview may contain a situational and/or written exercise.

The Court reserves the right to change the components of the examination process and may limit the number of candidates invited to the oral interview process to include only the best-qualified candidates should there be a large applicant pool.
 
The application and supplemental questionnaire are used to evaluate the candidate's qualifications. If you are interested in the opportunity it is recommended that you submit your application and supplemental questionnaire as soon as possible since this recruitment may be closed at any time should the Court receive a sufficient number of qualified applicants. 

If you require accommodation in the examination process because of disability, please call (510) 891-6021 to discuss.

Job Posting End Date
June 18, 2024

Equipment Mechanic  or Supervising Equipment Mechanic

$39.53-$50.46 per hour (Equipment Mechanic)
$45.46-$58.02 per hour (Supervising Equipment Mechanic)

Closing Date: June 9, 2024 (11:59 p.m.)
Oral Board:  Week of June 17, 2024

This recruitment will be filled at the Equipment Mechanic or Supervising Equipment Mechanic. The salary will depend on the candidate's qualifications.

Are you a skilled mechanic who thrives in a fast-paced environment where no two days are the same? The Town of Los Gatos is recruiting for an Equipment Mechanic or Supervising Equipment Mechanic to join the Parks and Public Works Department. This is a great career opportunity for an independent, highly motivated, customer service-oriented, organized individual to:

• Oversee the maintenance and repair of about 100 vehicles, including emergency response vehicles, and a variety of equipment (e.g., generators, trailers, boom trucks, compressors, wheel loaders, street sweepers, etc.).
• Coordinate regular and preventative maintenance on all vehicles and equipment.
• Diagnose mechanical tissues and perform or coordinate the necessary repairs to ensure vehicles are in optimal working condition and meet proper safety protocols.
• Prioritize and schedule maintenance tasks to minimize downtime and ensure fleet readiness.
• Coordinate with vendors and suppliers to procure parts and equipment.
• Oversee the upfitting process for first responder vehicles, ensuring they are equipped with the necessary tools and technology to support emergency operations.
• Support maintenance of the Department's asset management software to track vehicle and equipment maintenance schedules and inventory.
• Provide excellent customer service to internal stakeholders, promptly responding to repair requests and informing them of maintenance progress. 
• Supervise a part-time mechanic.

For a complete list of duties, see the E Equipment Mechanic or Supervising Equipment Mechanic job classification.

 

The mission of the Human Resources Department states: "Our Human Resources team recognizes that our employees power the City of San Jose and our success as a city is dependent on our ability to create a dynamic and engaged workforce. Our employees' ability to provide excellent service is strengthened when we invest in attracting talent, provide opportunities for career growth, enable an environment focused on health, safety, and wellness, and retain a diverse workforce in a workplace that is equitable and inclusive."

San Jose's Human Resources Department offers key strategic support to the City and is responsible for the following core services:
 

• Employee Benefits - Provide benefit programs that best meet the needs of employees, retirees, their dependents, and the City, assist participants in effectively utilizing their plans and promote employee wellness.
• Employment Services - Facilitate the City's ability to attract and hire a diverse and talented workforce.
• Health and Safety - Provide services that promote employee health, safety, and well-being.
• Learning and Development - Provide Citywide employee training and pipeline development programs that support employee recruitment, growth, engagement, and retention.

The Department also offers strategic support in Citywide Human Resources Systems Management and Records Management, Departmental Administration, Customer Service, Personnel Management, Financial Management, and Emergency Response and Recovery.The Human Resources Department is currently seeking to fill a full-time Division Manager of Safety.

Salary range for this classification is: $131,187.68 - $207,658.10

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

The City is seeking a Division Manager to manage all services and activities in the Safety Division of the Human Resources Department. The Safety Manager will report to the Assistant Director of Human Resources and will be responsible for administering the City of San José's extensive safety program, which includes Worker's Compensation, Employee Health Services, Injury and Illness Prevention Programs, City Driving Program, Safety Show Voucher Program, and ergonomics. The Assistant Director and Division Manager will work closely to make recommendations to the City Manager based on their evaluation of all safety plans.

The City of San José's Department of Human Resources is a hard-working, customer-focused, and data-driven team. The Division Manager plays an integral role in ensuring that City employees have a safe and healthy work environment. The position requires someone who is well-organized, resourceful, and creative. The Division Manager role needs an individual with the ability to anticipate problems by proactively planning and a willingness to accept challenges. This person should be a strategic thinker and a confident decision-maker who works collaboratively to reach goals and determine solutions.