Police Records Specialist
Filing Deadline: October 6, 2024
$34.23 - $44.27 Hourly
Plus excellent benefits and 3% salary increases scheduled for July 2025 and July 2026.
The Police Records Specialist is a civilian, non-sworn position responsible for performing essential and sensitive administrative work in maintaining Police Department records, criminal information, and court documents. This position requires strong computer and organizational skills and attention to detail when processing and maintaining various police records, reports, statistics, and other related materials. Police Records Specialists interact daily with Town personnel, other law enforcement agencies, and the public. They must operate with complete confidentiality, diplomacy, and tact.
Police Records Specialists staff the public counter at the Town's Police Headquarters and assist walk-in customers with completing various forms and applications and processing subpoenas, criminal complaints, citations, and warrants. Successful candidates in this position possess strong customer service and communication skills, a calm demeanor, and the ability to maintain composure when dealing with difficult, high-stress situations.
For more information, view the Police Records Specialist classification.
The Ideal Candidate
The successful candidate will join a dynamic team of professionals and will possess the following competencies:
- Communication Skills: Ability to communicate confidently, effectively, succinctly, and respectfully when providing information and assistance, as well as the ability to explain technical concepts in non-technical terminology.
- Ethical Conduct: Displays high standards of ethical conduct and respect for the confidentiality of Police Department interactions and records. The nature of the work generated in the Police Department is considered highly confidential.
- Multi-Tasking/Flexibility: Works well under pressure and can handle multiple requests simultaneously while maintaining attention to detail. Responds quickly to changing priorities and to those that occur outside of the typical work day.
- Problem Solving: Ability to think outside the box and collaborate with other professionals to recommend solutions to complex or unique issues.
- Driven & Energetic: A self-starter committed to accomplishing goals and tasks in a timely manner.
- Customer Focus: Is respectful and patient with internal and external customers and maintains calm under pressure.
About the Department
The Town of Los Gatos and the City of Monte Sereno have a combined population of about 34,000 residents who enjoy a high quality of life with low crime rates. The LGMS Police Department is budgeted for 39 sworn and 21 civilian personnel and has over 50 community volunteers. The members of the LGMS Police Department work hard to provide a full range of services. They are committed to providing our residents, businesses, and visitors with the highest quality service. We are proud of the relationship with our community and are constantly solidifying that relationship through partnerships, collaboration, and individual contacts. The Police Department’s vision includes:
- Building a highly competent, professional police department.
- Building community relationships.
- Engaging in community problem solving.
Learn more about the LGMS Police Department.