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DEFINITION

The Human Resources Manager is a key member of the City’s Senior Management Team (SMT) and is assigned to the City Manager’s Office. Under direction of the City Manager, the Human Resources Manager oversees, organizes and directs the human resources operations for the City, including employee relations; recruitment and selection; classification; compensation; benefits administration; safety; payroll; employee health and rehabilitation; training and risk management and workers compensation. The Human Resources Manager provides operational and strategic advice and support to the City Manager and the SMT; directs, coordinates, reviews and evaluates the work of subordinate staff; and performs related work.

CLASS CHARACTERISTICS

The Human Resources Manager performs complex and politically sensitive tasks including functioning as the City’s Personnel Director ( as defined in the City’s Personnel Rules, Employee Relations Resolution, and applicable State and Federal law and regulations). Appropriate judgment is essential to this position, as incumbents are expected to use professional judgement and skills in establishing relationships working with employees, employee bargaining groups, regulatory agencies, other cities, regional authorities, and professional organizations. Strategic thinking is also essential to this position, including the ability to see emerging trends and develop strategies to succeed in a changing environment. Community sensitivity and cultural intelligence are crucial to this position, including engaging and being able to effectively communicate to a very culturally diverse community for the purpose of recruiting and maintaining a diverse workforce that represents the Union City community. Creativity is paramount in developing and implementing effective HR programs, including marketing and public information programs, preparing grant applications, and developing new programs to increase the level of employee productivity and engagement.

EXAMPLES OF DUTIES (illustrative only)

• As a member of the SMT, advises the City Manager on human resources management issues and formulation of City personnel policies and procedures;
• Plans, directs, organizes and coordinates work activities of subordinates and staff in the Human Resources Department relating to the City’s personnel management program, employment, compensation, labor relations, and employee relations; 
• Coordinates human resources and staffing planning activities with the various City Departments;
• Represents the City in and oversees the City's labor relations and labor contract (MOU) negotiation activities;
• Monitors and reviews personnel activities for consistency and propriety with regard to the City’s goals, policies, and procedures;
• Oversees the employee recruitment, examination, hiring and retention programs for the City; 
• Coordinates special human resources project activities for the City; 
• Supervises Human Resources, Payroll and other support staff; 
• Manages budget for Human Resources/Payroll. 
• Oversees nondiscrimination, human resources compliance and equal employment opportunity programs and initiatives for the City; 
• Oversees department timekeeping and payroll processes ensuring coordination and adherence to City, State and Federal requirements; 
• Develops and implements employee recognition programs and works to enhance employee morale; 
• Supervises worker’s compensation and return to work programs. 
• Chairs the City’s Safety committee and coordinates all training and development programs city-wide. 
• As a member of the SMT, advises the City Manager and the Director of Finance on various human resources management issues and formulation of City personnel policies and procedures;

Applications accepted until minimum number meeting our qualifications have been received.

Interviews: TBA

DEFINITION

Under general direction, performs complex and responsible technical and clerical work for the Director of Human Resources in the administration of the City's Human Resources program. Completes related work as required.

DISTINGUISHING CHARACTERISTICS

An incumbent in this position is a Human Resources generalist performing a wide range of personnel assignments in administering and processing health and welfare benefits; managing the administrative duties associated with the Personnel Board and overseeing the preparation and management of all employee requisition and action forms; managing the office and providing administrative support to the Director of Human Resources, Senior Management Analyst and the Human Resources Analysts. 

EXAMPLES OF DUTIES

Maintains frequent, sensitive and critical contacts with public and private agencies, other departments, professionals and officials; transmits information, decisions and directives. Answers inquiries by phone or mail; investigates and resolves complaints or provides information, explains departmental or City procedures; exercises judgment in giving information and proper disposition of problems; composes correspondence and prepares reports. Maintains employees' personnel records and departmental records; provides information to employees regarding benefits. Screens telephone calls and visitors; receives, screens and routes incoming mail for appropriate action and follows up on its disposition; arranges for meetings and conferences and assists in providing material on information to be discussed. Interprets and apply rules and regulations of the classified service. Keeps abreast of pertinent information and changes in City procedures and regulations.

Prepares and signs inter-office memoranda and requisition forms; elicits employee evaluation forms for all departments by preparing and transmitting initial forms. Manages performance appraisal forms for distribution in accordance with established procedures. Serves as Secretary for the Personnel Board, other related meetings, and disciplinary and appeal hearings by collecting, preparing, and sending agendas, taking and transcribing minutes, and typing and distributing minutes and other material. Manages distribution of performance appraisals schedule and retiree health reimbursement checks. Administers Department of Motor Vehicles (DMV) Pull Program, tracks employee driving records and issues quarterly department list of commercial drivers’ medical expirations.  May assist in responding to internal and external surveys. May assist department personnel with data entry on applicant tracking program, proctoring Civil Service examinations, and in administering certification of active Civil Service Employment Lists using computerized applicant tracking program.

Provides support to the Senior Management Analyst and Human Resources Analysts. Administers the documentation requirements of the 1986 Immigration and Control Act. Prepares and processes required Human Resources’ forms, such as new employee forms and employee Action Forms. Assists with preparation and publication of the employee newsletter. Maintains and orders office supplies.

MINIMUM QUALIFICATIONS

Knowledge of: Appropriate English grammar and spelling; current office equipment and methods including operation of computer programs, including advanced, competent use of Microsoft Word; record keeping and organizational practices; basic arithmetic; and certain federal, state and municipal personnel regulations.

Ability to: Communicates effectively both orally and in writing; speaks to and direct large groups; Interacts positively and cooperate with co-workers, responds politely to customers, works as a team member, functions under demanding time pressure, responds in a positive manner to supervision, attends work and perform duties on a regular and consistent basis. Understands and applies instructions, rules, regulations and policies including the City’s Rules and Regulations of the Classified Service; analyzes, processes and schedules detailed work accurately; learns, understands, and communicates employee benefit parameters and regulations, learns and uses all Microsoft Office Suite applications, Human Resources Information System (HRIS), applicant tracking system and other City software programs. Transcribes proceedings at meetings of commissions, boards or special committees; exercises good judgment in matters of a confidential nature; works independently in absence of supervision.

Experience: Two years of experience in responsible administrative and human resources technical work that involved regular contact with the public. 

Education: Graduation from high school or equivalent and an AA degree.

Licenses or Certificates: Possession of a valid Class C California Driver's License.

Are you looking for an interesting, collaborative workplace where your work will help promote an inclusive environment for all employees? 
 
The County of San Mateo Human Resources Department is looking for a results-oriented, self-starter to join our Equal Employment Opportunity division as an EEO Workplace Investigator/Senior EEO Workplace Investigator.   The EEO Investigator will conduct complex investigations into sensitive EEO complaints of discrimination, harassment and other workplace complaints in a thorough, efficient, and professional manner. 
 
Depending on the level of relevant experience, we will hire at either the EEO Workplace Investigator level or the EEO Senior Workplace Investigator level. 
 
The ideal EEO Workplace Investigator will have strong writing skills, attention to detail, research and analytical skills, and the ability to conduct thorough interviews and interact professionally with staff of all levels.  Some examples of experience, education, and work backgrounds which may provide such knowledge and abilities may include:  a human resources professional who has conducted personnel or employee relations investigations; an attorney who has practiced employment law; an editor/ copywriter who specializes in factual/ investigation writing; a law school or other graduate who has completed courses on civil rights, employment law, or investigations; or a mediator, judicial law clerk, or paralegal who has handled employment cases relating to discrimination or harassment, among other work backgrounds.
 
The ideal Senior EEO Workplace Investigator has a bachelor's or JD degree, knowledge of state and federal employment laws, at least three years of relevant work experience performing investigative duties, excellent writing skills, and experience leading or supervising staff.
 
Duties for the EEO Workplace Investigator/Senior EEO Workplace Investigator will include, but are not limited to:

• Conducting complex investigations into sensitive EEO complaints of discrimination, harassment, and other workplace complaints in an efficient, thorough, and professional manner  
• Interviewing witnesses, including staff at all levels of the organization using appropriate tact and impartiality
• Providing practical, problem solving, even-handed solutions to EEO or personnel matters while serving as a trusted and confidential resource within our large, multi-faceted organization
• Researching EEO laws such as Title VII, California Fair Employment and Housing Act, Americans with Disabilities Act, and other EEO statutes and case law
• Preparing thorough, professional reports of human resource, EEO, or personnel matters, including review of policy violations, performance, and/or conduct concerns
• Providing highly complex analysis across a broad spectrum of programs, policies, and initiatives or providing in-depth, complex analysis in employee relations, human resources, or EEO investigations
• Reviewing, investigating, and responding to DFEH and EEOC charges of discrimination, including the preparation of Position Statements and supporting documents
• Providing sound technical and practical advice and guidance to County managers, leaders, and staff on EEO matters, employee concerns, and workplace initiatives
• Developing and conducting trainings on EEO topics including preparation of presentations, and handouts on EEO cases and workplace initiatives

 
Following an initial employment period with sufficient demonstration of the ability to complete work assignments effectively, the individual in this position could have some flexibility in their work schedule and some ability to work remotely. 

The current position is a limited term, at-will position and is an exceptional opportunity to experience working in the public sector for a progressive local jurisdiction.  The County of San Mateo is recognized state-wide as an innovative organization that provides comprehensive services to the residents and businesses in the county.  Our limited term positions are appointments that can last up to three years but the individual could be eligible for regular employment opportunities as they become available.  The classification for this position is Associate Management Analyst/Management Analyst and is considered a management position with the County with associated management-level benefits.
 
Limited Term employees receive full medical and dental benefits, like regular employees, and a portable 401(a) plan.
 
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, limited term, unclassified, and regular classified vacancies. 

QUALIFICATIONS

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications could be:

• Equivalent to a Bachelor's, Juris Doctorate law degree, or Advanced Degree from an accredited college, university, or graduate program; and/or certification in investigations, human resources, or a related area.
• At least one year of professional experience is typically required at the Workplace EEO Investigator level, and at least 3 years for the Senior Workplace EEO Investigator level.

 
Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures
• Principles of statistical computations
• Research and reporting methods, techniques, and procedures 
• English usage, grammar, spelling, vocabulary, and punctuation 
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures
• Principles and practices of public administration as applied to workplace investigations and employment law
• Principles and practices of county management and government
• Sources of information related to a broad range of county programs, services, and administration
• Recent and on-going developments, current literature, and sources of information related to workplace investigations and employment law
• Record keeping principles and procedures
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations
• Techniques for providing a high level of customer service by effectively working with the public, vendors, contractors, and County staff 

 
Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative
• Evaluate and develop improvements in operations, procedures, policies, or methods
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations
• Establish and maintain a variety of filing, record keeping, and tracking systems
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner
• Use English effectively to communicate in person, over the telephone, and in writing
• Establish, maintain, and foster positive and effective working relationships with those contacted during work
• Plan, organize, and carry out assignments from management staff with minimal direction
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations
• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional and regulatory organizations, and in meetings with individuals.

 
Skills:

• Strong writing skills
• Strong interview and communication skills
• Strong research and analytical skills
• Interpersonal skills including the ability to communicate with manager, leaders, and staff at all level with appropriate tact and diplomacy
• Self-starter with strong organizational skills to independently manage workload and multiple tasks and deadlines
• Ability to resolve and manage conflicts, complaints, and concerns from a variety of stakeholders, employee, and groups
• Ability to work in a confidential setting and maintain appropriate confidentiality and discretion
• Use of appropriate professional judgment

APPLICATION/EXAMINATION

To apply for this exciting opportunity, the following materials must be submitted using the County's online application system:

• The County of San Mateo Employment Application Form
• Responses to the Supplemental Questionnaire that is part of the Employment Application Form

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
Examination Process: The examination process will consist of the steps detailed below. Because of this examination process, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process.

• Initial review of application materials.  At this step applicants submitting incomplete applications, lacking relevant qualifications, and/or not following instructions will be disqualified.
• Application Screening. The application, supplemental responses, and writing samples for applicants who pass the initial review will be evaluated by a panel of subject matter experts. All applicants passing this step will be invited to the panel interview
• Panel Interview. At this step, applicants will be invited to a Civil Service interview, which may include the evaluation of a written and/or performance exercise given immediately preceding the interview. Applicants passing this stage will be placed on an eligible-for-hiring list.

 
This is a continuous recruitment, which will be open until the position is filled.  We encourage you to apply expediently.  A first review of applications and a first round of interviews will occur as indicated below.  Additional screenings and interviews will follow if needed.

First Review of Applications:  May 23, 2019 (for applications received through May 22, 2019)
First Set of Panel Interviews (tentative): May 30, 2019

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.

We are proud to be an Equal Employment Opportunity Employer.

Recruiter: Chet Overstreet (042919) (Associate Management Analyst-D182/Management Analyst-D181)

TO VIEW JOB ANNOUNCEMENT, CLICK ON JOB PDF BELOW.