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DESCRIPTION/RESPONSIBILITIES:

Supervising Applications Analyst 

The Police Department is seeking to fill an opening for a Supervising Applications Analyst in the Systems Development Division of the Bureau of Technical Services.  This position will manage the Applications Sustainment Support team, including activities related to developing and maintaining major department wide applications, which includes the 911 Communications, Record Management Systems,  and Police Department operations.  This position will also develop, maintain, and update the methodologies that measure performance of various facets of Police Department applications.  This is a hands-on position whose daily activities include management of a team (currently consisting of 2 Information Systems Analysts, 2 Senior Systems Applications Analyst, Analyst, and Staff Specialist). The Systems Development Division supports a main campus and 22 field offices, ensuring availability and reliability of critical systems is paramount. This position reports directly to the Information Technology Manager. Excellent command of verbal and written communication skills is required. 

The responsibilities include, but are not limited to the following: 

     * Research, plan, and implement best practices and strategies that address the applications needs for the Department, including development, administration, upgrade of the various applications used by the Police Department (911 Communications, RMS, Business Intelligence, and PD Applications).

     * Provide administration for Department Database including the following: Install, configure, start/stop, upgrade, patch monitor , manage , performance tuning, troubleshooting and maintain database objects, third party tools, replication, and clustering

     * Maintain documentation of the database/instance configurations.

     * Configure database backups and ensure backups are executed successfully

     * Apply Security Technical Implementation Guideline (STIGs) on all databases.

     * Analyze issues holistically, from the application tier through the database down to the storage.

     * Resolve database, systems, and infrastructure-related issues.

     * Knowledge of Oracle and SQL DBMS and its components.   Specifically, the knowledge and experience needed to integrate with other applications from Oracle and SQL platforms.

     * Ability to read DB Schema and compose contrived and formal relationships between tables specifically to develop forms and applications and Crystal Report integration.

     * Knowledge and experience using Microsoft Visual Studio, Eclipse SDK or other enterprise development applications to develop Java, JavaScript, VB, C++, C# or other high level programming languages

     * Knowledge of configuration and deployment of Microsoft IIS and previous experience deploying Web applications using IIS.

     * Coordinate Department needs with stakeholders and Police Department Senior Staff, and create a mid-range plan of applications development and implementation.

     * Provide administrative oversight over the Systems Development Division personnel and contracts. Take ownership and act with a high sense of urgency.

Work closely with the City's IT Department in coordinating city wide applications and the utilization at the Police Department.  

The successful candidate will have solid information management experience, strong interpersonal and management skills, and hand-on experience with systems, equipment and methodologies used by police departments.  

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies 

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge and use of applicable Citywide and departmental procedures/policies; demonstrates knowledge and use of applicable federal and state rules and regulations. Knowledge of, and strong experience in, database development and programming such as; Oracle and SQL Server, as well as an understanding of complex database concepts and interfaces including the implications of different database designs. 

The ideal candidate will also possess a combination of the following knowledge and experience:

     * Oracle 11g and12c database, Oracle Data Guard, Oracle Enterprise Manager (OEM), Oracle Recovery Manager (RMAN), Oracle Database appliance (ODA)

     * Oracle Certified Professional (OCP) and/or MSCA is highly desirable

     * MS SQL Server Database Mirroring, MS Failover Cluster, SQL programming

     * UNIX  and /or Linux

     * PowerShell programming

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner. 

Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form; responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility

Technology Use/Management - Uses efficient and cost effective approaches to integrate technology into the workplace and improve program effectiveness.

Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process:

* Please describe in detail of your work experience and includes years of experience. Your experience should be consistent with your work history.  

*Please describe in detail your recent participation in a software development project, your role, summary of the project approach and the key factors that contributed to the success of the project. 

*Please describe in detail your experience with Information Technology within the Police Department, or in a similar setting. How do you believe your previous experience and responsibilities would transfer into this position?

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of this position, please contact Rudy Yeung (rudy.yeung@sanjoseca.gov.)

If you have questions about the selection or hiring processes, please contact Alexandria Rodriguez (Alexandria.Rodriguez@sanjoseca.gov. ) 

DEFINITION:

This is a supervisory position within the Police Records Division providing direct supervision of Police Records staff, reporting to the Police Support Services Manager. You will join a dynamic team environment and provide exceptional customer service to the public and to the employees of the Los Altos Police Department.

EXAMPLES OF TYPICAL JOB FUNCTIONS: The following statements are intended as general illustrations of the work in this job class.

Under general supervision:

• Receives information and complaints from the public by telephone and in person, relaying information as needed to appropriate department personnel
• Responds to inquiries from the general public with information on Police services and procedures
• Processes and indexes a variety of Police records and reports
• Updates and types various types of records
• Operates office machines and computers
• Receives bail money and schedules court dates
• Reviews requests for the release of police reports
• Uses interpersonal skills in dealing with upset individuals and emergency situations
• Testifies in court as required  
• Researches and supplies various information and reports to authorized persons other than department personnel, as permitted by law
• Provides direct supervision of Police Records Specialists, including interpretation of department policies and procedures
• Assigns, coordinates, supervises, and evaluates the work of subordinate records personnel on an assigned shift
• Monitors employee workload
• Prepares employee work schedules
• Assists the Police Services Manager in developing and maintaining the training program, training manual and Standards and Operating procedures
• Represents the department at meetings and/or serves as liaison with other criminal justice agencies involving records or telecommunications issues
• Performs other related duties as assigned by the Police Services Manager

QUALIFICATIONS:

KNOWLEDGE OF: Basic English and arithmetic; City and Police Department policies, procedures, and services; types, sources, and nature of Police records; a variety of automated and manual law enforcement information systems such as CLETS and CJIC; basic principles and practices of supervision.   

ABILITY TO:

Accurately type 40 words per minute; communicate effectively verbally and in writing using proper English grammar and spelling; maintain a wide variety of records related to Police services; courteously and tactfully relate to subordinates, the public, city personnel and law enforcement personnel; process related Police matters such as receiving bail money, scheduling court dates; resolve problems of a complex nature; take appropriate action in a variety of work situations; complete evaluations for staff supervised; motivate and counsel subordinate staff; make effective decisions without supervision and based on well thought out rationale and train personnel.

EXPERIENCE AND EDUCATION:

Any combination of experience and education that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Graduation from high school or possession of GED
• Minimum of two years of increasingly responsible technical experience in law enforcement related work
• Knowledge of County and State laws pertaining to public records release
• Knowledge of public safety systems, such as computer aided dispatch (CAD) records management (RMS), as well as regional, State and Federal criminal justice systems such as CLETS, NLETS, and NCIC
• Lead/supervisory experience in police records and significant contact with the public

LICENSE(S) AND CERTIFICATION(S):

• Possession of a valid California Class C driver’s license at the time of appointment and for the duration of employment
• Completion of a P.O.S.T. certified Police Records Supervisory course within one (1) year of appointment
• All candidates will be required to pass a City background investigation, which will include fingerprinting, and polygraph and psychological testing

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: The ideal candidate is an exceptional communicator who enjoys providing outstanding customer service to the public, works well with team members, understands different styles and perspectives while acting with a high degree of emotional intelligence, has a can-do attitude and is a diligent worker who can multi-task and prioritize assignments while paying close attention to detail, is a respectful professional who understands the importance of confidentiality, is a fast-learner who is technically savvy and able to keep abreast of new and changing technology. Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification with standing and walking between work areas. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

ENVIRONMENTAL ELEMENTS

Works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

RECRUITMENT PROCESS:

The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a livescan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. 

This position is open until filled with a first review date of December 9, 2019.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  

POSITION SUMMARY:

To contribute to police services by maintaining the police records system, by responding to citizen inquiries, and by providing information from the records system to other department personnel. This is the entry-level position in the Police Records Specialist series.

GENERAL ACCOUNTABILITIES: The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives information and complaints from the public by telephone and in person, relaying information, as needed, to appropriate department personnel.
2. Responds to inquiries by the general public with information on police services and procedures.
3. Processes an index of a variety of police records and reports.
4. Enters data from various police reports.
5. Operates office machines and computers.
6. Receives bail money and schedules court dates.
7. Researches and supplies various information when requested by department personnel.
8. Researches and supplies various information and reports to authorized persons other than department personnel as permitted by law.
9. Searches prisoners of the same gender as needed; assists in the care of children brought to the attention of the Police Department; may assist in questioning of subjects or victims as needed.
10. Prepares cases for filing with the court or District Attorney’s Office, coordinates service of subpoenas on public and department personnel, maintains departmental forms supply as assigned.
11. Prepares monthly and annual statistical reports as assigned.
12. Maintains warrant system and coordinates prisoner transport as assigned.
13. Prepares police reports for minor incidents from information received in person or by telephone.
14. Sends warrant notification letters to offenders.  Confirms and verifies warrant information with other agencies.  Ensures warrants received from court are complete and accurate.
15. Seals and purges records in compliance with court orders and state statutes.

MINIMUM POSITION REQUIREMENTS:

KNOWLEDGE OF: Basic English and arithmetic; City and Police Department policies, procedures and services; types, sources and the nature of police records; techniques of body searches.

SKILL AND ABILITY TO: Accurately type 40 words per minute; maintain a wide variety of records related to police services; courteously and tactfully relate to the public and law enforcement personnel; process related police matters such as receive bail money, schedule court dates, etc.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: Occasional heavy and unpredictable workloads. Required to work rotating shifts, including nights, weekends and holidays.

EXPERIENCE AND EDUCATION:

• Training and experience equivalent to graduation from high school
• One year of full-time clerical experience

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:  Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

COMPENSATION:
This is a part-time, per diem position.
$25.00 to $40.24 hourly DOE
 

OTHER INFORMATION

Temporary employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.

RECRUITMENT PROCESS:
The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a livescan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.
 

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  

The San Jose Police Department is accepting applications for the position of Senior Crime & Intelligence Analyst, which is the higher of two levels in the Crime and Intelligence Analyst series and is a working, first-line supervisor position.

This essential position in the Crime Analysis Unit is responsible for supervising staff and performing crime and intelligence analysis utilizing administrative, strategic, operational, tactical, and intelligence analysis techniques.  The position provides accurate and timely crime and intelligence information in support of patrol operations, criminal investigations, crime prevention, and administrative functions.  The position extracts raw data from multiple law enforcement systems and utilizes specialized analytical software applications to identify and monitor crime trends and criminal activity.  The position assists investigators in solving criminal cases by translating data into viable intelligence information.  The position also provides statistics for Police and City Budget management reports, resource allocation, grant-funded initiatives, special programs, etcetera.

Key duties of the Senior Crime & Intelligence Analysts include but are not limited to:

-Supervising a team of Crime & Intelligence Analysts, including prioritizing and assigning work, conducting performance evaluations, training staff, and making hiring, termination, and disciplinary recommendations.

-Reviewing incoming requests and determining the appropriate assignment based on the nature of the request, complexity, geographic area, staffing concerns, legal considerations, and deadlines.  This position works on highly confidential requests and/or conducts most complex crime and intelligence analysis assignments.

-Assigning daily requests for information and determining which systems and software applications to utilize for accessing, extracting, formatting, analyzing, interpreting, and disseminating data.

-Supervising the collection of official crime statistics to the Department of Justice per the FBI Uniform Crime Reporting Program as mandated by the State of California (and subsequent National Incident Based Reporting System) as needed.

-Providing support for the Chief's management operations; participating in regional data sharing and specialized briefings; and presenting training sessions to sworn and other civilian staff.

-Utilizing various law enforcement systems and software applications to develop comprehensive charts, graphs, tables, maps, timelines, telephone toll analyses, and related materials for use by various law enforcement personnel, City departments, and outside agencies.

-Conducting spatial and temporal analysis utilizing multiple databases within a geographic information system for use in identifying and depicting locations of serious offenders, crime patterns, trends, and series.

-Directing and assisting with special analytical projects dealing with crime, demographic resource allocation, budget, homeland defense, traffic enforcement, special operations, grant-funded initiatives, and event planning.

-Testifying in court as to methodology employed in gathering information used in crime analysis publications, as required.

This recruitment may be used to fill multiple positions in this or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Please click the links below for complete details regarding this recruitment.

Please click on the link below for complete details regarding this opportunity.

THE DEPARTMENT

The Milpitas Police Department is a full service department, with 110 employees (86 sworn). The department provides public safety to 71,000 residents in a 14.5 square mile urban area. A wide variety of services include a SWAT Team, K-9 Unit, Crime Prevention Unit, Detective Bureau, and Traffic Safety Unit. Most officers work a 4-10 plan.

THE POSITION

Police Officers serve a diverse community by performing law enforcement and crime prevention duties, which include but are not limited to: controlling traffic flow, conducting investigative work, and performing a variety of technical law enforcement tasks. Police Officers also patrol the City in computer-equipped vehicles, make arrests as necessary, interview victims, complainants and witnesses, collect evidence, and prepare written reports.

MINIMUM QUALIFICATIONS

Entry Level/Academy: Must be able to provide proof of completion of 60 semester or 90 quarter units from an accredited college or university with major course work in police science, liberal arts, business, political science, psychology, or a related field. 

LICENSE

Must possess and maintain throughout employment a valid California Driver’s License.

EXAMINATION PROCESS 

Applicants whose qualifications best meet our current needs will be invited to participate in the oral board interview (weighted 100%). Candidates successfully passing the interview will be placed on an eligibility list that will remain valid for one year.

Definition:

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Examples of Essential Duties:

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
2. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
3. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
4. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
5. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
6. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
7. Updates and maintains electronic records and logs of data pertaining to calls and activities.
8. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
9. Act in the place of records staff for after-hours walk-in visitors to the Police Department.
10. May assist with the training of new communications personnel.

Minimum Qualifications:

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public; Work various shifts including nights, weekends, holidays, and intermittent shifts as needed.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable .
• A minimum of one year of public safety dispatching and/or basic clerical experience is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

Salary and Benefits:

$91,312.00 – $110,994.00 annually DOE

This is a non-exempt position represented by the Police Officers Association.

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• Flexible Spending Plan: Dependent care and health care reimbursement plan available
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC
• Holidays: 10 annual holidays, plus two floating holidays OR Holiday Compensation
• Vacation: 10 days annually
• Sick Leave: Allowance of 12 days annually

APPLICATION PROCEDURE
A complete City application, cover letter, resume, and testing documents must be submitted online at the City's websiteOpens a New Window..

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. The P.O.S.T Entry-level Dispatcher Test will be held at the South Bay Regional Public Safety Training Coyote on 8/27/19, 9/30/19, 10/25/19, and 11/26/19. The Criticall Dispatcher tests will be held at the South Bay Regional Public Safety Training Coyote on 9/5/19 and 10/2/19. Please make arrangements to sign up for one of these tests in advance. Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

Additionally, A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application. Online typing certificates will not be accepted. If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency.

SELECTION PROCESS
The recruitment will remain open until filled. Applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a physical, reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; However, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Location

70 N First Street Campbell, 95008

Description

The City of Campbell announces an employment opportunity for: Public Safety Dispatch

Open Date: Monday, August 12, 2019

Close Date: Continuous Recruitment

Salary: $7,829.47 – 9,514.27 per month DOE

Public Safety Dispatcher: Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required.

Typical Duties: On an assigned shift, receives and transmits information by telephone; receives and transmits voice radio calls from Police, Mutual Aid Frequencies, and Public Works units; obtains and records information; dispatches appropriate equipment to emergency scenes; keeps radio contact with units on patrol and on assignment; maintains a variety of records including, but not limited to, logs of calls for service and case log of criminal incidents; operates telecommunications and information systems including computer aided dispatch (CAD) and the 9-1-1 telephone system and computer equipment; monitors a variety of radio frequencies which may result in the transmission of assignments or requests to other agencies.

Minimum Qualifications:

Education & Experience: Equivalent to graduation from high school. Two years clerical experience with public contact responsibilities or closely related experience.

Knowledge of: Modern office methods and procedures; correct English usage, spelling, punctuation and grammar.

Ability to: React quickly and calmly to emergency situations; meet the public with courtesy and tact; establish and maintain cooperative working relationships; understand and interpret map information; understand and carry out  verbal and written directions; learn police procedures and assume responsibility for performing assigned duties with a minimum of supervision; learn the operation of radio communications  and computer equipment; hear accurately and distinctly; speak clearly and precisely; write legibly; work any assigned shift (day, swing, midnight, or a variation including weekends and holidays); accurately input a variety of material on a computer keyboard at a rate that satisfies the needs of the department.

Hours of Work: Public Safety Dispatchers typically work 40 hours per week (4/10 Plan) on a six-month rotating shift basis – days, evenings, midnights – or a variation including weekends and holidays.

Application Process:  Required documents for application:

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above.  The P.O.S.T Entry-level Dispatcher Test will be held at the South Bay Regional Public Safety Training Coyote on 8/27/19, 9/30/19, 10/25/19, and 11/26/19.  The Criticall Dispatcher tests will be held at the South Bay Regional Public Safety Training Coyote on 9/5/19 and 10/2/19.  Please make arrangements to sign up for one of these tests in advance.   

Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application.  Online typing certificates will not be accepted.  If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency. Express Employment in San Jose offers typing certification tests.  To schedule, please call (408)378-2700.

Applicants are encouraged to apply as soon as possible. This recruitment may close once a sufficient number of qualifying applications have been received. A completed employment application, supplemental questionnaire, and typing certificate must be received by the Human Resources Division. City employment applications may obtained by visiting the City’s website at https://www.ci.campbell.ca.us or www.calopps.org. Supporting documents can also be emailed to salinaf@cityofcampbell.com or delivered to Campbell City Hall, HR Division, 70 N First Street Campbell, CA 95008 or faxed to 408-374-6889.  Postmarks, emails and faxes of the application will not be accepted. Please do not substitute “see résumé” on the employment history section of the application.  PLEASE NOTE: Your application will be rejected if any of the required documents are not included in your application packet.

Testing Process:

Applicants meeting the employment standards as stated may be invited to continue in the selection process. Prior to hiring, applicants must pass a background investigation, a polygraph examination, a psychological exam, and a medical examination.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2122 or email hr@cityofcampbell.com.