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The Marysville Police Department is recruiting for the position of Public Safety Dispatcher. 

We are seeking energetic and outstanding individuals to join our team.  Ideal candidates are committed to working with their community in total partnership as we work together to improve the quality of life for everyone who works, lives and plays in our city. Public Safety Dispatchers are tasked with dispatching first responders including police, fire and medical services.

Definition:

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Examples of Essential Duties:

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
2. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
3. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
4. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
5. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
6. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
7. Updates and maintains electronic records and logs of data pertaining to calls and activities.
8. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
9. Act in the place of records staff for after-hours walk-in visitors to the Police Department.
10. May assist with the training of new communications personnel.

Minimum Qualifications:

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public; Work various shifts including nights, weekends, holidays, and intermittent shifts as needed.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable .
• A minimum of one year of public safety dispatching and/or basic clerical experience is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

Salary and Benefits:

$93,138.24 – $113,210.11 annually DOE

This is a non-exempt position represented by the Police Officers Association.

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• Flexible Spending Plan: Dependent care and health care reimbursement plan available
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC
• Holidays: 10 annual holidays, plus two floating holidays OR Holiday Compensation
• Vacation: 10 days annually
• Sick Leave: Allowance of 12 days annually

APPLICATION PROCEDURE
A complete City application, cover letter, resume, and testing documents must be submitted online at the City's websiteOpens a New Window..

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. Please make arrangements to sign up for one of these tests in advance. Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

Additionally, A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application. Online typing certificates will not be accepted. If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency.

SELECTION PROCESS
The recruitment will remain open until filled with a first review date of August 17, 2020. Applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a physical, reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; However, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The Fleet Management Division of the Public Works Department is seeking to fill two (2) overstrength Communications Installer positions. These positions are funded through June 30th, 2021.

Under general supervision of the Senior Automotive Equipment Specialist, typical duties of the Communications Installer include installing 2-way radios into a variety of vehicles, including but not limited to Police vehicles and motorcycles, Fire department apparatus and other city department vehicles.

Installations are to be industry accepted best practices including the selection of proper wire sizing based on electrical loading, equipment placement with emphasis on serviceability, proper wire routing, proper power distribution, antenna placement, and grounding/power return.

The Communications Installer will also be responsible for the installation of intercom systems, emergency/warning lighting, vehicle electronics, computer equipment and terminals, antennas, and custom installations of non-standard equipment. This equipment is commonly used in emergency vehicles and municipal equipment.

This position requires the following knowledge and abilities in order to be successful in the position:

-  Knowledge and ability to install and diagnose the systems and equipment similar to the City’s Fleet including sirens, light bars, accessory lighting, FLIR devices, Tracking systems, timers, and the knowledge to interface with those systems when necessary.

-  Ability to follow verbal/written direction, read/ interpret schematics, schematic symbols, and wire diagrams.

-  Ability to accurately document all non-standard installations, complete necessary paper work, installation forms, and data entry in a timely basis.

-  Ability to work effectively and communicate with the vendors on interconnection and installation. May be required to diagnose issues when necessary.

-  Ability to work in a team environment on large projects working within established labor standards to meet project completion goals.

-  Data entry in a fleet database

The Communication Installer may be required to work on weekends and/or holidays when necessary.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

THE POSITION

The City of Dublin is currently seeking an experienced Communications Analyst (Management Analyst-II) to support and implement the City’s public information, media relations, and communications programs. The ideal candidate should have a proven track record of success in public relations, communications, or related fields, as well as excellent written and verbal communication skills. The Communications Analyst is assigned to the City Manager’s Office/Communications Division and reports to the Communications Manager.  

EXAMPLES OF DUTIES

The following key elements describe the basic duties and responsibilities of the position:

• Create and implement digital communications/marketing strategies on various communication channels (e.g., websites, social media, blogs, video, audio, e-marketing) that supports the City’s strategic goals and key initiatives.
• Write original content; coordinate, edit, and proofread written contributions from others; and maintain quality, consistency, and relevance.
• Write press releases and prepare information for the media, as needed.
• Prepare and edit organizational materials, including newsletters and other publications for internal and external audiences.
• Draft talking points and letters to the community on behalf of Staff or electeds.
• Gain insight into target audiences, build engagement, and manage a digital communications strategy that drives consistent, relevant traffic and leads to the City’s social networks.
• Develop compelling stories, messages, and visuals through a variety of mediums that attract and engage a digital audience while following the City’s brand standards and communication style guidelines.
• Monitor relevant conversations in social media, tools, and web applications, and represent the City in these conversations as appropriate.
• Continually assess and remediate websites for accuracy; oversee regular review of digital content with subject matter experts to ensure content remains accurate and current; and ensure online content meets legal and compliance requirements.
• Manage timely responses to customers’ and followers’ queries and comments.
• Employ user testing and analytical techniques (based on data, including web traffic, user interactions, search terms and audience demographics), to guide content decisions and improve the usability of the City’s web presence and digital communication channels.
• Analyze and report on performance, trends, and user engagement of various digital communication channels such as, but not limited to, websites, social media channels, video/audio, and marketing tools; gain insight and make necessary adjustments to put toward future communication/marketing strategies.
• Identify key metrics to track, analyze, and provide reports on a regular basis.
• Research how emerging social and digital tools/networks and features can benefit the City.
• Serves as back-up to the Communications Manager during her/his absence as needed.
• Perform other related duties as assigned.

Please view the job announcement and description below.

Click here to view our Dispatch Recruitment Video: https://www.facebook.com/SimiValleyPD/videos/1489442414447198/

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Intervention Counselor provides crisis intervention and individual and family counseling; identifies appropriate referral services to youth, families and individuals; participates in department and community meetings as necessary.  

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Provide individual, family and group counseling to children, adolescents, and adults using a variety of therapeutic and counseling techniques.  

• Provide crisis intervention services around a variety of issues including: incorrigible youth/status offenders, child/adult abuse, domestic violence, trauma, individuals experiencing mental health issues, and families in conflict; may conduct visits at homes, schools, and juvenile detention centers.  

• Conduct assessments to identify appropriate resources, provide referral services and connect clients with additional services as needed; May receive, process and track all incoming case management, outreach, and counseling referrals as needed. 

• Develop and maintain relationships with other social welfare agencies and organizations.  

• Prepare and give presentations to youth, parents and community members. 

• Conduct outreach to promote programs and services. 

• Generate and maintain appropriate records, client files, and accurate statistical/monthly reports. 

• Participate in department and community meetings as necessary.  

• May provide clinical supervision, training and assistance to other staff, interns or volunteers.  

• Develop and implement new processes and procedures as needed.  

• Attend meetings, trainings and workshops. 

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

The minimum qualifications required for this position are: Graduation from high school or tested equivalent; and Two years of experience within the last five years dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted). The position opens January 24, 2019 and is open continuous.

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $93,795.31 - $114,008.75 Annually

Update 3/24/2020: At this time, we will only accept online applications.

The City of Lincoln is hiring for the regular and full-time position of Public Safety Dispatcher I/II within the Police Department.  This position is open until filled; the first review of applications is April 15, 2019.  Interested applicants are encouraged to apply immediately.

The Lincoln Police Department is authorized for 23 sworn officers, six dispatchers, and various other civilian and volunteer positions.  The dispatch center provides public safety dispatch services for the Lincoln Police Department and three Lincoln Fire stations. The communications center is staffed 24/7 and dispatchers work in pairs or solo. Public safety dispatchers answer emergency and non-emergency calls for police, fire and other city services.  Dispatchers prioritize calls and dispatch public safety units as needed.  Heavy phone and radio use is a primary duty of the position.  Other duties include clerical and specialized record keeping functions.

Under immediate supervision, this position performs a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public and tracks and dispatches field units as appropriate; gathers, records, maintains, retrieves and distributes law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher I is the entry level class in which incumbents learn to perform and perform Police Dispatcher duties under immediate supervision. This classification is alternatively staffed with Public Safety Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher class.

The Public Safety Dispatcher II is the working level class in which incumbents are expected to perform the full range of Police Dispatcher duties with minimum supervision and apply sound judgment regarding their scope of authority in dispatching personnel. This classification is distinguished from the Community Service Officer series in that the latter performs duties involving work in taking reports in the field and performing face-to-face public service activities.

SUPERVISION RECEIVED/EXERCISED
The Public Safety Dispatcher I receives immediate supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision. The Public Safety Dispatcher II receives supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision.

ESSENTIAL FUNCTIONS
Include but are not limited to the following:

• Receives and enters calls for police, fire and medical service in CAD; dispatches and tracks field units; interprets level of service needed through information obtained from field officers or citizens; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles, and missing and unidentified persons; enters and retrieves information from a variety of state and local automated systems; validates selected records from the Department of Justice files including vehicles, boats and missing persons; releases impounded vehicles; processes reports and citations; collects and maintains statistical information.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
• Photocopies and distributes crime, incident, arrest and accident reports to the general public and various agencies such as the Department of Justice (DOJ), California Highway Patrol, District Attorney, Department of Motor Vehicles (DMV) and insurance companies; prepares reports for court; applies federal, state and local laws when releasing information.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS
This position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports and retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone, dispatch and face to face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.

KNOWLEDGE/ABILITIES/SKILLS
The following are a representative sample of the KAS’s necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the I and II levels.

Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; geography of the City and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance.

Ability to: Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information and communication systems; work flexible hours including evenings, weekends and split shifts; learn basic Spanish speaking skills that allow for communication regarding addresses, locations, time descriptions, etc.; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

Skill to: Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately from clear copy at a rate of 35 words per minute.

THE SELECTION PROCESS

To be considered, candidates must possess one of the following at the time of application:

• POST Entry-Level Dispatcher Exam with a T-score of 48 or higher, dated within 24 months of application (We do not accept CritiCall scores at this time).
• A valid POST-certified Public Safety Dispatcher Basic Course Certificate
• A valid POST Dispatcher Basic Certificate

The process may include an in-basket exercise, individual interviews, panel interviews and/or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to the process. The candidate selected for the position will be required to complete a background check including reference checks, fingerprint check, medical/drug-test evaluation and/or other related components.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise HR of any special needs a minimum of five days in advance of the selection process exam by calling (916) 434-3229. The City of Lincoln is an Equal Opportunity Employer.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

  Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers!
If you are currently an experienced public safety dispatcher, we want you!
 

What makes us the best? Our center dispatches for police, fire and medical and includes a progressive in-house training program, team based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs.   In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center.  The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. 

The Ideal Candidate will have:

• Knowledge of Computer Aided Dispatch (CAD) operation.
• Knowledge of basic computer use in a business office and Communications Center environment
• Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies
• Ability to utilize available resources

NOTE: The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime.