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At San Mateo County Health, we lead by example. From our most seasoned professionals to our newest team members, everyone has the opportunity to step forward to offer their insight, opinions and ideas. As part of our hospital, you’ll have the chance to explore new avenues for growth while you meet the diverse healthcare needs of a thriving, vibrant community. If you’re ready to discover the leader in you, we invite you to discover San Mateo County Health. San Mateo County Health is located is 25 minutes South of San Francisco, 25 minutes North of San Jose and 25 minutes from beautiful Half Moon Bay!
   
As a Revenue Integrity Manager - San Mateo Medical Center (Financial Services Manager II), you are responsible for the development, coordination, implementation, and oversight of the revenue integrity function. The basis of revenue integrity at San Mateo Medical Center (SMMC) is to prevent recurrence of issues that can cause revenue leakage and/or compliance risks through effective, efficient, replicable processes and internal controls across the continuum of patient care.

The ideal candidate for this position will have:

• Broad understanding of the healthcare revenue cycle, demonstrated by process improvement initiatives that led to quantitative improvements in revenue cycle performance and key performance indicators. 
• Broad understanding of Medicare and Medicaid (Medi-Cal) regulations and programs demonstrated with a history of working in organizations with revenue sources from Medicare and Medi-Cal.
• Strong analytical thinking, attention to detail, effective communication, and problem-solving abilities.
• Bachelor’s degree in Business, Finance or Healthcare Administration, Master’s degree preferred.
• Seven (7) years of progressive experience in medical billing or revenue cycle operations, including five or more in a leadership role at a hospital or healthcare environment.
• Advanced leadership, coaching, and team development skills.
• Strong written and oral communication and collaboration skills with the ability to partner across functions and departments.
• Proficiency in EHR systems (e.g., EPIC)
• HFMA Certified Revenue Cycle Representative.

Responsibilities include:

• Manage the Charge Description Master to ensure inclusion of all billable service codes. Support and facilitate the annual charge description master (CDM) pricing review in alignment with finance and reimbursement policies and guidelines.
• Maintain, review, and revise internal policies, and procedures related to revenue integrity. Communicate and ensure training for such policies and procedures to stakeholders.
• Ensure the effectiveness of the revenue integrity program, including overall consistency and integration of integrity activities throughout the organization.
• Work closely with the CFO and Compliance Officer to ensure that the revenue integrity program meets applicable financial, operational, and legal requirements. Monitor and assess integrity risks and ensure that the revenue integrity program is responsive to those risks.
• Develop key performance indicators for revenue integrity and define targets based on industry standards. Track metrics and report on no less than a monthly basis to the CFO, Revenue Cycle Excellence Committee, and Executive Management Team. Identify barriers to meeting targets and lead related performance improvement activities.
• Perform ongoing monitoring of charge capture patterns, including late charges, charge reconciliation, coding conflicts and charge related denials, to identify and prioritize areas for optimization. 
• Partner with clinical departments to support timely and accurate charge capture. Drive communication of CDM changes to impacted clinical departments
• Support clinical departments related to new revenue initiatives, serve as the subject matter expert in the development of new CDMs to support the new clinical service offering.
• Oversee monitoring of bulletins from the Centers for Medicare & Medicaid Services, Medi-Cal and other payors. Assess the impact of such bulletins and coordinate with revenue cycle managers to implement changes driven by such informational bulletins; ensure the action plans are implemented accurately and in a timely manner. 
• Consult with the Compliance Officer as needed and serve as liaison to revenue cycle, supporting auditing, data and analytics requests.
• Facilitate revenue cycle participation in compliance audits and investigations, plan and execute internal compliance reviews, audits and activities, and conduct routine internal audits of department revenue capture.   
• Serve as an internal resource for billing-related questions, provide training related to charge capture, and work with various departments to help ensure billing compliance.
• Collaborate with other department managers on relevant aspects of assigned program area; discuss organization problems, develop alternatives strategies for dealing with those problems; assist in implementation of solutions, as necessary.
• Direct, mentor and evaluate staff.  Ensure staff members are knowledgeable about revenue assurance needs and reimbursement issues identified through audits, reviews, and aggregate data analysis.
• Oversee the management of EPIC work queues, identify automation opportunities, and partner with Health Information Technology to address updates or changes needed to optimize revenue cycle performance.
• Perform related duties as assigned.

Education and Experience:  
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Three years of increasingly responsible experience performing a wide variety of administrative, financial, managerial or automation duties in a large, complex public agency.

Application/Examination

Open & Promotional. Anyone may apply.  Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application documents. Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. All interviews will take place in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Thursday, December 4, 2025, at 11:59 P.M. PST
Screening: December 8-10, 2025
Combined Panel Interviews: Week of December 15, 2025

Under supervision, initially in a training capacity, to answer 9-1-1 calls and dispatch personnel and equipment for one or more public safety operations.

Start an exciting career and become a 9-1-1 Dispatcher! Watch these videos to hear from 9-1-1 Dispatchers who work for County of Santa Clara's Dispatch Operations Center.

Requirements

This is a Peace Officer Standards and Training (POST) position. Candidates must successfully pass a complete background investigation including fingerprints, polygraph, psychological and medical examinations. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.

After passing the exam, hiring interview and screening processes, candidates are eligible to be hired as Communications Dispatcher I - Unclassified (U) and attend the 8-week Basic Communications Dispatcher Academy training program as a trainee. Benefits include medical, dental, and life insurance programs.

Communications Dispatcher I - U are eligible to become classified Communications Dispatcher I's and be considered probationary employees of County Communications. A newly appointed Communications Dispatcher I must successfully complete an 18-month probationary period during which they will be required to complete additional training under the supervision of a trainer.

**Candidates hired as Classified Communications Dispatcher I may be eligible to receive a sign-on bonus, up to $5,000**

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Make a lasting impact through the power of communication.

First 5 Orange County is seeking an experienced, skilled, and purpose-driven Senior Manager of Marketing Communications to successfully execute strategic plans and programs that build awareness, inspire enthusiasm, and amplify our mission to support young children and their families.
We’re looking for a strategic thinker and skilled executor who understands how to leverage brand, website, public relations, and social media to expand awareness and deepen public commitment to First 5 Orange County’s mission and impact. This role is ideal for someone who thrives at building and managing effective communication strategies, and who can bring thoughtful ideas to life through expert coordination and implementation.
If you’re motivated by meaningful work, grounded in strategy, and experienced in managing integrated communications efforts, this is your opportunity to lead with purpose and be part of a mission-driven team making a difference across Orange County.
We welcome all interested and qualified applicants. Please submit a cover letter and resume to First5OC@cfcoc.ocgov.com.

About the Role

Reporting to the Director of Partnerships and Government Relations, the Senior Manager of Marketing Communications brings a collaborative spirit and a self-starter mindset. This role requires someone who is equally comfortable leading strategy and rolling up their sleeves to execute on day-to-day marketing needs. They bring thoughtfulness to how messaging is developed and deployed, ensuring all communications reflect First 5 Orange County’s mission and values.
The ideal candidate understands the full spectrum of marketing communications, including how reputation, awareness, and demand intersect to support organizational goals. They have the strategic expertise to shape campaigns and the tactical know-how to implement them effectively. They are experienced in building and managing content for websites, understand best practices in user experience, and know how to leverage digital platforms to educate and engage the public. An understanding of government agencies is especially important, as is experience navigating the unique communications needs and protocols in those environments.
Social media plays a key role in the communications ecosystem, and this leader will guide its use as a tool for public awareness and education. Additionally, they bring seasoned public relations experience and are confident managing external vendors, creatives, and consultants to bring ideas to life. Above all, they have a deep commitment to making a difference in the lives of children and families and are energized by the opportunity to contribute to a mission-driven organization.

Essential Job Responsibilities

• Develop and lead a comprehensive marketing and communications strategy aligned with First 5 Orange County’s mission and strategic plan.
• Lead content development across all platforms, including website, newsletters, social media, presentations, and marketing collateral.
• Plan, write, and oversee the production of marketing collateral such as brochures, fact sheets, infographics, flyers, and other outreach materials.
• Manage and produce the organization’s annual report, ensuring it effectively communicates impact, financial transparency, and community outcomes.
• Coordinate visual storytelling efforts, including photography and videography at community events and for campaigns.
• Oversee the planning, creation, and publication of compelling content that educates, informs, and inspires action.
• Manage and optimize the organization’s website for content accuracy, accessibility, SEO, and user experience.
• Design and execute social media strategies to increase engagement and awareness, managing both content and performance metrics.
• Build and maintain media relationships and manage proactive and reactive public relations initiatives.
• Lead or support the development and execution of public education campaigns in partnership with creative agencies and vendors.
• Ensure messaging consistency across all internal and external communications.
• Analyze and report on the effectiveness of marketing and communications efforts, using data to guide improvements.
• Collaborate with cross-functional teams and community partners to ensure communications are inclusive, culturally responsive, and effective.
• Manage relationships with marketing consultants, designers, web developers, and other vendors.
• Serve as a thought partner to leadership on communications strategy and crisis communications, as needed.
• Lead and oversee branding strategy to ensure consistent, accurate, and compelling use of logo, visual identity, and messaging across all communications.

Additional Information
This is an "at-will" position. Incumbents in this position will serve at the discretion of First 5 Orange County and can be terminated at any time. In such an event, the candidate has no right to any appeal or grievance procedure under any rule or regulation of First 5 Orange County or the State.
 

The Marysville Police Department is recruiting for the position of Public Safety Dispatcher. 

We are seeking energetic and outstanding individuals to join our team.  Ideal candidates are committed to working with their community in total partnership as we work together to improve the quality of life for everyone who works, lives and plays in our city. Public Safety Dispatchers are tasked with dispatching first responders including police, fire and medical services.

Location: San Mateo, CA
Specialty: Geriatric Medicine, Internal Medicine, or Family Medicine

About the Role

Ron Robinson Senior Care Center (RRSCC) is seeking two full-time geriatricians to join our outpatient primary care clinic, located within San Mateo Medical Center in the heart of the San Francisco Bay Area.

Our clinic is specifically designed to meet the unique needs of individuals aged 60 and above. Through a comprehensive interdisciplinary team approach, we empower older adults to lead healthier, more fulfilling lives.

Our team of medical doctors and nurse practitioners is supported by a clinic-dedicated psychiatrist, psychologist, neuropsychologist, pharmacist, nutritionist, podiatrist, and social worker, in addition to our committed nursing and patient service staff. We also offer home visits for homebound patients and host bi-monthly inter-agency meetings to coordinate care for complex cases.

This role is ideal for mission-driven physicians who value collaborative care, innovation, and continuous improvement in geriatric medicine.

Key Responsibilities

• Provide comprehensive medical care to older adult patients, including diagnosis, treatment, and chronic disease management

• Work collaboratively in a multidisciplinary care team

• Use data-driven strategies to improve care coordination and outcomes

• Engage in quality improvement projects and team-based care initiatives

• Support the education of residents, medical students, and other staff

Ideal Candidate

• Board-certified or board-eligible in Internal Medicine, Family Medicine, or Geriatrics

• Experienced and passionate about geriatric medicine and serving older adult populations

• Dedicated to patient-centered, collaborative care

• Committed to innovation and quality improvement in primary care

• Spanish-speaking skills are a plus

Why Join Us?

• Competitive salary

• Full suite of health benefits (medical, dental, vision)

• Retirement plans and retiree medical benefits

• Annual CME funds ($3,000) and protected administrative time

• Loan repayment support through NHSC for eligible providers

• Flexible schedules with potential for telehealth

• Onsite wellness programs, fitness classes, massage, and gym access

• Opportunities for leadership training and quality improvement support

Apply Today!

Join a compassionate and innovative team transforming senior care in San Mateo County.

Join our team!      

We’re looking for skilled 9-1-1 Police Dispatchers who are passionate about public safety and excel in communication to join our dynamic Police Department.

This critical role involves handling emergency and non-emergency calls, dispatching officers to service calls, and operating advanced communication equipment, including radios, telephones, and computer systems. It’s a challenging yet deeply rewarding position that directly impacts the safety and well-being of our community.

We offer competitive pay, with the ability to hire above the starting rate based on relevant experience.

Work Schedule: This position follows a 4/10 varied work schedule, including nights, weekends, and holidays, with rotations every four months.

Pay range for this position is $29.09 - $37.12 hourly, plus additional night shift pay, and amazing benefits!

Our Minimum Qualifications for consideration are:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. 

Experience: Two years of increasingly responsible communications or dispatch experience; or two years of law enforcement support experience utilizing one or more of the following systems:

• California Law Enforcement Telecommunications Systems (CLETS)
• Computer-Aided Dispatch (CAD)
• National Crime Information Center (NCIC)
• Criminal Justice Information System (CJIS) 

License/Certificates: Possession of, or ability to obtain, a Peace Officer’s Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment.

Special Requirements: Must be 18 years of age as of the date of hire; a United States citizen or meet citizenship requirements; and be of good moral character with no felony convictions.

Testing Process:

• Oral Interview
• Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening.

A full Job Description is available for review utilizing the link below: 

Join our team!

Looking for a fast-paced, rewarding career in public safety? Join our Police Department as a 9-1-1 Dispatcher Trainee and become an essential part of the emergency response team.

Make a difference every day in this role, you'll provide life-saving services, connect those in need with critical assistance, and help ensure the safety and well-being of our community.

See it for yourself! Click on the link below for a behind-the-scenes look at the high-energy world of emergency dispatching

Paid Training Provided!

We equip you with the skills to handle emergency & non-emergency calls, dispatch police officers, and operate advanced communication systems.

Starting Pay: $53,545/year ($25.74/hour) 

Promotion to Police Dispatcher: $60,507/year ($29.09/hour) 

Growth Potential: Up to $77,209/year ($37.12/hour)

Work-Life Balance

• 10-hour shifts (4 days a week)

• Rotations every four months

• Night, weekend, & holiday shifts may apply

Minimum Qualifications:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. 

Experience: Some emergency or non-emergency dispatch experience is desirable. 

License/Certificates: Possession of, or ability to obtain, a Terminal Operator Certificate within one year of employment. 

Special Requirements: 

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

Recruitment Process:

1. Computerized test - Pass or Fail*
2. Oral Interview
3. Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening. 

*Computerized Testing Process: Testing is administered by the National Testing Network (NTN), which will share your test results with the City to progress your application to the next steps. 

To register and schedule your test:

1. Visit www.nationaltestingnetwork.com
2. Select "Find Jobs," then "Emergency Communication Jobs."
3. Sign up for the Simi Valley Police Department.

During your visit to the NTN website, complete the registration process, schedule your test, and review detailed information, including the testing process and FAQ's. Testing is available virtually or in person at designated facilities.

Testing Fee Waiver: A fee is required for the written exam. Candidates facing financial hardship may request a fee waiver before registering for the test. For more details, see Candidate FAQ #26 at NTN FAQ's.

The City of Berkeley invites you to apply for the position of Advanced Practice Provider in the Health, Housing & Community Services Department! In this role, you will make assessments, provide treatment based on a patient's physical and psychosocial condition, provide patient counseling and guidance in the maintenance of health and the prevention of illness; and perform other related work as required.

In the Public Health Division, the Advanced Practice Provider provides health care at the Berkeley High School Health Center (BHSHC) and the City of Berkeley's Public Health Clinic. This position has overall responsibility for the delivery of clinical care and supports other clinical staff.

This is an hourly, part-time position working up to 19 hours per week. It is not a benefited position.

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills and abilities outlined above is:

• Equivalent to graduation from a Physician Assistant program from an accredited institution approved by the Physician Assistant Board of California (PAB) and one year of clinical experience in a health-related occupation; OR
• Equivalent to completion of a graduate-level Nurse Practitioner program from an accredited institution approved by the California Board of Registered Nursing (BRN). Completion of an approved preceptorship and appropriate academic training in an area of specialization covering extended roles in traditional nursing and must meet all other requirements as an advanced practice registered nurse as specified in standards by the California Board of Registered Nursing.

Education and training in specialty area appropriate to the clinical assignment are desirable.

Other requirements include:

• Must possess a valid and active license as a Registered Nurse and certification as a Nurse Practitioner by the California Board of Registered Nursing (BRN) or possess a valid and active license as a Physician Assistant by the Physician Assistant Board of California (PAB).
• Must possess the ability to prescribe, dispense, and administer medication.
• Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor and the Community Services Manager, the Intervention Counselor provides crisis intervention, individual and family counseling; identifies appropriate referral services to youth, families and individuals.

CLASS CHARACTERISTICS:

Intervention Counselor is a journey-level professional classification. Incumbents perform the full range of counseling duties within the Community Services division. Incumbents in this position receive occasional instruction as new or unusual situations arise. The Intervention Counselor is distinguished from the Clinical Supervisor in that the latter is responsible for overseeing clinical work, providing direct supervision to clinical staff and interns, responsible for ensuring counselors follow professional guidelines, establishes processes and procedures for the clinical side of the division, researches and provides appropriate training, and is the primary liaison with the school district and police department in regard to referrals, counseling, and crisis support. While the Intervention Counselor provides direct counseling, run group counseling and workshops, and provides intervention services and supportive tools and resources to clients.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Provide individual, family and group counseling to children, adolescents, and adults using a variety of therapeutic and counseling techniques. 
• Provide crisis intervention services around a variety of issues including: incorrigible youth/status offenders, child/adult abuse, domestic violence, trauma, individuals experiencing mental health issues, and families in conflict; may conduct visits at homes, schools, and juvenile detention centers. 
• Conduct assessments to identify appropriate resources, provide referral services and connect clients with additional services as needed.
• May receive, process and track all incoming case management, outreach, and counseling referrals as needed.
• Represent the City of Union City in the name of AC Probation, Centro de Servicios, Tiburcio Vazquez, Malabar House/Eden Counseling Services, NHUSD school administrators – principals, teachers, student services staff, UC Family Center,  Fremont Resource Center, (Fresh Lives for Youth (FLY), Filipinos  Advocates For Justice (FAFJ), MidPen Housing, Bay Area Community Health (BACH),  Safe Alternatives To Violent Environments (SAVE) to continue to develop and maintain relationships with these social welfare agencies and organizations. 
• Prepare and give presentations to youth, parents and community members.
• Conduct outreach to promote programs and services.
• Generate and maintain appropriate records, client files, and accurate statistical/monthly reports.
• Participate in weekly and monthly department and community meetings, trainings, and workshops as necessary.
• May provide guidance and clinical support to non-clinical staff who engage with clients. 
• Develop and implement new processes and procedures as needed. 
   

Per Diem Dispatchers will provide public safety dispatching at Levi's Stadium and/or Santa Clara Police/Fire Communications.

 

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. 

 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

 

 

Typical Duties

 

Duties may include, but are not limited, to the following:

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

Graduation from high school or possession of a GED

 

Minimum Experience Requirements: 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

 

License/Certifications: 

Possession of a current P.O.S.T. Basic Dispatch certificate is required.

 

Other Requirements:  

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.
• Must be able to perform all the essential functions of the job assignment.  All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.

 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

 

Skill In: 

• Reading and interpreting maps; and maintaining accurate records

 

Ability to: 

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

 

 

Additional Information: 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

 

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

 

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.