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The Town of Hillsborough is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Communications Officer positions in the Police Department. Shift coverage is needed on daytime and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years.

Per Diem Communications Officer

GENERAL PURPOSE

Under general supervision, receives and transmits routine and emergency telephone and radio traffic;

dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

CLASS CHARACTERISTICS

Communications Officer II

This classification has primary responsibility for staffing the Town’s public safety dispatch communication center. Under most circumstances, the training and experience for this position would occur by having prior experience working for another police department as a Communications Officer for a period of at least one year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.

• Performs numerous duties simultaneously.

• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.

• Maintains radio logs and records other information as required.

• Maintains resource files for computer aided dispatch system.

• Serves as trainer to newly hired dispatchers on as needed basis.

• Assist with providing state-mandated training on relevant matters to other department staff, as directed.

• Oversees and performs work related to the warrant process.

• Maintains dispatch center work area and equipment in clean and working condition

• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
One or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

This job opportunity is continuous and application reviews are performed periodically.

The Position

San Mateo is a city of approximately 104,000 residents, strategically located midway between San Francisco and San Jose, and is within the Silicon Valley.  One of the City’s strengths is its diversity, both in the ethnic makeup and the physical development of the community.  San Mateo has a vibrant business and retail environment with national and international businesses, two major shopping centers and an active downtown.  The community values its historic and new residential neighborhoods and recently approved a major new Transit Oriented Development that will add 1,500 new homes, 300,000 square feet of new retail and as much as 1.5 million square feet of commercial office space.  

The City organization has a culture of innovation, collaboration and strong customer service.  The City’s annual budget is $191 million and is staffed by over 540 full time employees.  The City is continually evaluating new and innovative ways of providing high quality services to its residents while acknowledging the competing demands for the limited funds available. Find out more interesting facts at:  www.cityofsanmateo.org.

This position will receive general direction from the Chief Plant Operator and instruction from their Shift Supervisor to provide daily guidance to lower level operators and trainees. The WWTP Operator III will be responsible for supporting these efforts to guide, develop and mentor staff on their assigned shift, act in a supervisory capacity in the absence of the Shift Supervisor, and is the assigned lead in getting both scheduled and unscheduled work completed. Those who have prepared themselves and are ready for the challenge to use their skills as a journey-level wastewater professional should seriously consider this opportunity.

This position is assigned rotating shifts working nights, weekends, and holidays with on-call emergency response 24 hours per day.  However, along with this challenge is the benefit of working  a 12-hour shift that results in a very favorable work/life balance and requires the minimum commuting days as compared to other standard 8-hour shifts.

The Department

The Wastewater Treatment Plant (WWTP) is a 15.7 MDG sub-regional facility that serves an estimated 164,545 customers  administering the annual operation and maintenance budget over $12.8 million with a staff of 34 professional and technical personnel.  The City of San Mateo is building a team tasked with the safe and continuous operation of the current expansion of this conventional activated sludge plant by introducing new facilities including; preliminary treatment, primary treatment, enhanced biological nutrient removal/membrane bioreactors (BNR/MBR), biological and chemically enhanced treatment (BioACTIFLO), and additional upgrades to existing process equipment. A vital and instrumental member of this team is the WWTP Operator III.

The Duties

Depending upon assignment, duties may include, but are not limited to the following.

Operate wastewater treatment facilities to control flow and processing of wastewater, sludge and effluent; monitor gauges, meters and control panels; observe variation in operating conditions, interpreting meter and gauge readings and test results to determine process requirements.

• Operate valves and gates; start and stop pumps, engines and electric motors to control and adjust flow and treatment processes; operate and maintain boilers; perform routine maintenance work on valves, tanks, related equipment and facilities to optimize performance.
• Maintain appropriate plant records to support water quality goals.
• Perform the duties of the Designated Operator-in-Charge when required in accordance with State regulations.
• Operate rolling vehicles and stationary machinery as required to perform essential job functions.
• Foster and maintain good working relationships and provide excellent customer service in the course of their work.
• Assist in the inventory, requisition, and purchase of supplies and materials.
• Supervise and train less experienced operators on assigned shift.

THE POSITION

Under general supervision, the Public Safety Dispatcher receives emergency and non-emergency calls for service and dispatches police and fire units or other public safety personnel; performs data entry and other clerical duties; and performs related work as assigned.

Knowledge of:

• Basic law enforcement terminology, rules and procedures.
• Modern office methods and procedures, equipment and filing systems.

Ability or Skill to:

• Communicate effectively with callers who may be injured, hysterical or angry, and from a variety of socio economic backgrounds.
• Quickly and accurately read and analyze computer responses from a variety of systems to gather necessary information.
• Rapidly learn policies and procedures related to the work.
• Learn the principles and techniques of radio communication and record keeping.
• Learn the formats used in handling information for a variety of law enforcement communication networks.
• Learn criteria to determine an emergency or non-emergency.
• Learn to operate a computer-aided dispatch (CAD) system.
• Coordinate the work and track the status and location of law enforcement and fire personnel in the field at all times.
• Act with resourcefulness, courtesy and initiative.
• Work accurately under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Take facts and apply established procedures to the solution of problem situations.
• Learn pertinent codes, public record acts, and penal code sections.
• Courteously receive requests and complaints, answer questions, and make referrals.
• Learn the geography of the City of Newark.
• Maintain neat and accurate records.
• Communicate clearly and effectively with people from a variety of socio-economic backgrounds.
• Understand and carry out verbal and written instructions.
• Establish and maintain cooperative working relationships.
• Operate a variety of communications and office equipment.
• Type a minimum of 35 wpm.
• Perform multiple tasks at same time.

SELECTION PROCESS

The selection process will consist of a review of applications to determine those applicants who are best qualified.  The best qualified candidates will be invited to continue in the selection process which may include an oral board exam(s) and a data entry skills test to be tentatively held on September 24, 2019.  Candidates will be notified by email or phone regarding the exam date, time, & location.

An eligible list will be established as a result of this selection process and will be valid for a period of six months. The list may be extended up to a maximum of two (2) years. The Police Department will review the eligible list to determine candidates to continue in the department selection process.

We will make reasonable efforts in the selection process to accommodate persons with disabilities.  Please contact the Human Resources Department at (510) 578-4267 for accommodation requests.

Prior to receiving a conditional offer of employment, the candidate will be required to successfully complete fingerprinting and a background investigation, which will include a polygraph. Upon receiving a conditional offer of employment, the applicant will be required to complete a psychological evaluation and a City-paid pre- employment medical examination to include testing for the presence of drugs and alcohol.  Applicants must be successful in all phases of the selection process to be considered for the position.

The City of Albany is looking for qualified applicants who are interested in a fast-paced, rewarding career as a Public Safety Dispatcher.  The job classification for this position falls under the Communication Clerk job description with the City.  This position offers you a competitive salary, excellent benefits, and the ability to be a part of a cohesive team environment.

Public Safety Dispatchers do skilled technical work in the operation of telecommunications and computer-aided dispatch (CAD) equipment to provide a vital communications link between emergency response units in the field, and locations where emergency assistance is requested by the public.

A Dispatcher performs law enforcement, fire, and emergency medical dispatch, and rescue-related telecommunications dispatch work in the City's 9-1-1 communications center.  Duties include:

• Operate computer aided dispatch systems, multi-line telecommunications and radio communications equipment to receive requests for emergency public safety assistance
• Determine the type and level of response necessary
• Accomplish timely and effective dispatch of emergency response units
• Monitor response and safety of responding units
• Retrieve supplemental information from other local, state, and federal information systems.  

The work is performed in accordance with prescribed communication center dispatch policies, procedures, and practices, and under the general direction of assigned supervisory staff.  Dispatchers are required to work shift work that may include nights, days, weekends, holidays, and overtime.

Benefits

Retirement

• CalPERS Classic Members (employees hired on or after January 1, 2013, and defined as “classic” PERS members) participate in a 2% @ 60 retirement formula.
• New CalPERS Members as defined by PEPRA (employees new to PERS or with greater than 6 months gap in service with PERS) participate in a 2% @ 62 formula.
• This position participates in Social Security.

Health Insurance

• 9 CalPERS Health Plans to choose from.  Employer-paid family health insurance up to the Bay Area Kaiser premium rate.
• Alternate benefit in-lieu of health insurance of elective paid leave with a quarterly cash out at Kaiser single rate for employees choosing to opt out. Employees must provide proof of outside coverage.

Other Insurance

• Employer paid dental insurance through Delta Dental
• Supplemental Orthodontia reimbursement plan
• Employer paid life insurance in the amount of $50,000
• Employer paid long-term disability insurance

Other Optional Benefits

• Vision Insurance (VSP) - with competitive rates
• Section 457 deferred compensation program, administered through ICMA
• Section 125 flexible spending benefits plan for health care and dependent care expenses
• Commuter Checks

Vacation

• 11 days of vacation per year

Holidays

• 13 days of holiday pay per year

Sick Leave

• 12 days of sick leave per year

Education and Experience

No prior experience as a Public Safety Dispatcher is required to apply. 

• 18 years of age or older
• Graduation from high school, a General Education Development (GED) certificate, or a California Proficiency Certificate
• At least one year of work experience performing clerical, receptionist, or public contact duties, preferably within a police or other public safety agency

Other Requirements

• Successfully complete the P.O.S.T Basic Dispatcher course within six (6) month of employment
• Must be available to work overtime, holidays, weekends, and off-hour shifts
• May be required to work extended shifts in relief or emergency situations
• May be assigned to attend off-site training in lieu of assigned duties.
• Must be able to work a 4-day/10-hour schedule
• All Dispatchers wear a police department provided uniform
• The successful candidate will be required to pass a comprehensive pre-employment background, polygraph, drug screen and psychological investigation

Selection Process

Interested individuals are highly encouraged to apply today!  The City will review all application materials and the most highly qualified will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the recruitment process and the Chief of Police will make a final recommendation for appointment.

To be considered for this recruitment you must submit BOTH documents with your application:

• A typing certificate verifying 35 or more net words per minute that is dated within one year.  To view local agencies who offer typing exams, visit http://www.albanyca.org/departments/human-resources/typing-certificates.    
• A CritiCall testing certificate that is dated within one year.  To sign up for a CritiCall test, go to https://www.eventbrite.com/o/criticall-exams-12070276604. 

If you are currently employed as a dispatcher, you do not need to submit these documents with your application. 

If you have any questions, please email mimcquiston@albanyca.org or call (510) 528-5715.

Recruitment Timeline

The dates below are tentative and subject to change.  All candidates moving to the next phase in the recruitment process will be notified and given the exact dates, times and locations of tests and interviews.

• Deadline to Submit Application - October 6, 2019
• Oral Board Interviews - October 16-17, 2019
• Interview with Chief of Police - Week of October 21

The information contained in this Employment Opportunity flyer is subject to change and does not constitute either an expressed or implied contract.  The information contained above is subject to change and does not constitute either an expressed or implied contract.   The City of Albany  is an equal opportunity employer and does not discriminate against race, color, gender, religion, national origin, age, sex origin or disability.  In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact Human Resources at 510-528-5715.

Department: Police

FLSA Status: Non-exempt

The Town of Hillsborough is looking for an experienced Dispatcher/Communications Officer

GENERAL PURPOSE

CLASS CHARACTERISTICS

Communications Officer II

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
• Performs numerous duties simultaneously.
• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
• Maintains radio logs and records other information as required.
• Maintains resource files for computer aided dispatch system.
• Serves as trainer to newly hired dispatchers on as needed basis.
• Assist with providing state-mandated training on relevant matters to other department staff, as directed.
• Oversees and performs work related to the warrant process.
• Maintains dispatch center work area and equipment in clean and working condition
• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

Please click the links below for complete details regarding this per diem opportunity.

Answer the Call... Become a Dispatcher with the City of Belmont Police Department!

The City of Belmont is currently recruiting for Lateral Dispatcher candidates to fill current and future openings.

$84,250-$102,406 annually (depending on experience)
 

Why Belmont?

We are a Department located in the heart of the San Francisco Peninsula and adjacent to the Silicon Valley. Our diverse team of men and women pride themselves on making a difference in the community and continuing the Department’s long standing “Tradition of Service”.

As a Dispatcher with the City of Belmont you will be a part of a team dedicated to providing community oriented law enforcement, crime prevention, public assistance and education.

The Position

Dispatchers play a vital role in the department by answering both emergency and non-emergency calls, dispatching units and providing information and assistance to the community. 

Dispatchers work twelve (12) hours shifts - with four (4) days off every other week.

Answer the Call... Become a Dispatcher with the City of Belmont Police Department!

The City of Belmont is currently recruiting for Entry-Level  candidates to fill current and future openings.

$84,250.20 Annually to Start
 

Why Belmont?

We are a Department located in the heart of the San Francisco Peninsula and adjacent to the Silicon Valley. Our diverse team of men and women pride themselves on making a difference in the community and continuing the Department’s long standing “Tradition of Service”.

As a Dispatcher with the City of Belmont you will be a part of a team dedicated to providing community oriented law enforcement, crime prevention, public assistance and education.

The Position

Dispatchers play a vital role in the department by answering both emergency and non-emergency calls, dispatching units and providing information and assistance to the community. 

Dispatchers work twelve (12) hours shifts - with four (4) days off every other week.