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The City of San José is recruiting for a Senior Applications Developer (C# and .Net) (Enterprise Supervising Technology Analyst) in the Information Technology Department (ITD). The purpose of the position is to support ITD's vision of developing an efficient IT applications portfolio that meets the process automation and records management needs of both internal and external stakeholders.  

Duties may include but are not limited to:  

• Leading the delivery of projects and solutions to completion in a team environment while demonstrating a consultative personality, leadership mindset, and collaborative communication style. 
• Leveraging an understanding of Business Relationship Management, Business Process Automation (BPA)/Management, IT Service Management, Enterprise Content Management, Records Management, Web Content Management, Intranet, and Collaboration concepts to build high quality internal and external solutions for customers. 
• Customizing solutions leveraging programming languages using C#, .Net, JavaScript, PowerShell, and API. 
• Assisting with software upgrades, testing, and resolving production support problems in a prompt and efficient manner.  
• Liaising with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.  
• Developing, testing, and preparing support documentation of new releases for custom applications and providing support for .NET 4.7 or higher version of framework-based web applications to address city needs. 
• Developing reports using Crystal Reports or SQL Server 2019 Reporting services.   
• Establishing and maintaining effective working relationships with all levels of customers and technology staff. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies  

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: 

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 

The ideal candidate will also possess a combination of following Application Development and/or BPA knowledge and experience:  

• Experience with server maintenance, .NET, SQL Server, Windows Server, and Microsoft Architecture.  
• Strong programming skills and technical experience to design and develop web application solutions utilizing Microsoft .NET platform, to ensure application deployment and support of service delivery at an enterprise level. 
• 5-7 years of experience with designing and developing C# and .NET applications / platform and .NET Framework’s newest features. 
• Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures is required, including system support, system maintenance and assisting with software implementation and upgrades.  
• Strong understanding of the structure and logic of Object-Oriented programming. 
• Advanced knowledge to design, develop and automate custom solutions to tailor solutions to enterprise process needs. 
• Experience with gathering and documenting business requirements. Familiar with techniques which help in modelling and understanding business and its operations.  
• Background in business process automation or business application development with a strong understanding of collaboration, integrations and business processes. 
• Working knowledge of Crystal Reports and/or SQL Reporting Services reports. 
• Experience with BPA tools, workflows, and solution builds is desirable. 
• Technical skills to build and automate solutions to support Business Processes is desirable. 
• Knowledge of project methodologies (Waterfall, Agile) is desirable. 
• Working knowledge of content migration tools such as SharePoint, AvePoint, Sharegate is a desirable. 
• Proficiency of C# and .NET along with a familiarity of coding environment in Microsoft Visual Studio 2019 is highly desirable. 
• SharePoint Server experience is highly desirable. 
• 5 years of knowledge of API programming is highly desirable. 
• Knowledge of change management and IT Service Management is highly desirable. 

Planning – Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.   

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.  

Teamwork and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.  

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.  

The City of San José’s Information Technology Department is seeking a Senior SharePoint Administrator responsible for design and implementation of Microsoft's collaboration platform within organization. The ideal candidate possesses strong technical experience to design and provide sophisticated solutions utilizing Microsoft SharePoint platform, ensure SharePoint deployment, and support services delivery at an enterprise level.  

Duties may include but are not limited to: 

• Developing strategy, roadmap, and feature enhancements for a City-wide enterprise content management and records management solution.  
• Defining Physical Architecture, Logical Architecture, and Capacity Planning and making sure the environment is scalable. 
• Developing site Information Architecture plan and administering best practices and governance procedures for SharePoint Online sites. 
• Defining the Information Architecture and Taxonomy and clearly defining Taxonomy Term Store for the whole Enterprise. 
• Implementing best practices and Governance procedures for SharePoint custom solutions.  
• Creating access control policies/plans for SharePoint Online 
• Participating in Architectural Peer Review activities with other groups such as Database Administration (DBA), Active Directory (AD), Network and Security teams, to ensure that there is no point of failure. 
• Leading functional migration and modernization of SharePoint solutions. 
• Leading and facilitating information gathering sessions to validate business cases. 
• Gathering and documenting business and functional objectives. 
• Defining project deliverable standards and ensuring quality of customer deliverables and alignment to industry best practices. 
• Defining the Detailed Disaster Recovery strategy which aligns into Enterprise DR strategy. 
• Demonstrating knowledge of SharePoint Farms, SharePoint Server roles, SharePoint installation, configuration and administration, Central Administration management, and PowerShell administration modules. 
• Performing site and data migration tasks between cross farms, sites, and site objects. 
• Creating and maintaining documentation for SharePoint infrastructures, deployments, and service specifications. 
• Collaborating with the Infrastructure and DBA groups on backup/recovery operations and disaster recovery testing related to SharePoint implementation.  
• Working with developers to deploy custom applications and solutions to production and pre-production environments. 
• Managing Service applications and creating web applications and site collections. 
• Defining and enforcing security rules at the farm and site collection levels.  
• Knowledge of project methodologies (Waterfall, Agile) is desirable. 
• Responsible for mentoring SharePoint development and support team.  
• Demonstrating the ability to maintain good relationships with key vendors and working closely with them to understand their offerings and roadmaps. 

If you are looking for an exciting opportunity that presents important challenges, want to help a City thrive through collaboration technology, and have an excellent track record leading SharePoint solution, this is the role for you!  

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

FINAL FILING DATE:   We are accepting applications on a continuous basis. PERS retired annuitants or current PERS members are not eligible to apply.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the temporary and part-time position of Fitness Instructor in the Parks, Recreation & Libraries Department.  The normal work schedule will vary and may include evenings and weekends.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

THE DEPARTMENT

The City of Roseville Parks, Recreation & Libraries Department incorporates our culture into our everyday interactions with our co-workers and our community.

• Take Pride - We’re proud of the services that we provide to our residents.
• Be Creative - We encourage an environment that allows for passion and innovation.
• Always Improving - We embrace change by fostering opportunities to learn, adapt and grow.
• Work As a Team -Teamwork makes us stronger, more efficient and adds value to our department.
• Make it Fun - We celebrate our co-workers, achievements and successes.

DEFINITION

To perform a variety of duties related to teaching and instructing high intensity physical fitness classes.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Supervise, coordinate and lead fitness exercise classes.
• Assist in planning, promoting, conducting and evaluating recreation programs and activities.
• Interact and stimulate interest while conducting, demonstrating and supervising program activities such as aerobic, non-aerobic and strength training activities or water fitness program activities for groups and/or individuals.
• Inspect assigned recreation facilities and/or equipment and recommend any necessary repair or maintenance work and supply needs.
• Set up facility as needed for assigned program activity.
• Complete records and reports as required.
• Promote and enforce safety procedures; render first aid and CPR, if certified, as required.
• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Perform related duties as assigned

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of physical fitness, aerobic exercise and personal training.
• Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication.
• Methods and principles in instructing individuals or groups of children, teens, or adults.
• Principles and techniques of first aid and CPR respiration.
• Principles and practices of safety management.

Ability to:

• On a continuous basis, know and understand operations and observe safety rules; stand, bend, stoop, kneel as necessary to instruct a high intensity physical fitness class.
• Intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff; lift or carry weight of 45 pounds or less.
• Lead and motivate large group classes.
• Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified.
• Understand and carry out written and oral directions.
• Communicate tactfully with customers.
• Communicate effectively and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training

Experience:

• Six months of experience as an instructor in group exercise or personal training, preferred.

Training:

• Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree.

License or Certificate

• Possession of CPR and First Aid certificates within six months of hire.
• Possession of a national certification from an accredited fitness association such as ACE, AFAA, or AEA in group exercise or personal training within six months of hire. Or a Bachelor’s degree with emphasis in exercise-related studies.

SUPPLEMENTAL QUESTIONNAIRE

1. Please list you current national fitness instructor certification(s).
2. What formats are you qualified/certified to teach?
3. Please list your current availability.
4. Are you interested in becoming a fitness substitute instructor?
5. Are you a current CalPERS member? A current CalPERS member is someone who has funds on deposit with CalPERS.

• Yes
• No

SELECTION PROCESS

Applications will be screened by the Human Resources Department for minimum qualifications.  Qualifying applicants may be contacted by the Department to interview. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

The San Jose Police Department requires data and communications resources to be functioning twenty-four hours per day, seven days a week, 365 days per year. The Police Department has the largest network in the City. The Police Department includes 21 remote sites. The Local Area Network (LAN) provides technical support to over 1000 desktop computers, 450 Mobile Data computers, and over 80 Application and Data servers. The department's main network is currently using Microsoft Active Directory.

This position, working under the supervision of the Information Systems Analyst in Application team of Systems Development Division and will provide application systems solutions and support users at San Jose Police Department and will be responsible for the following functions:

-Continue support of several critical systems including the CAD, RMS/AFR and other applications. This may include the enhancement of these systems.

-Provide programming, scripting, coding / technical level support for the RMS/AFR, CAD, and other applications

-Perform regular RMS/AFR systems audits

-Develop, create and deliver trainings relative to each Unit’s needs on the RMS/AFR systems.

-Compiles and export the systems’ data to include analysis and preparation of reports for management as requested.

-User support through phone, email, walk-in and Helpdesk ticketing system.

-Follow through issues on CAD, RMS/AFR, and other Department applications with stakeholders and vendors.

-Support SaaS applications by collaborating with users and vendors.

-Implementation of deployment of new application releases

-Development of Police department specific tools and applications tools as appropriate to improve business processes and procedures.

-24X7 environment on-call expectation to CAD and RMS/AFR.

In addition to the Citywide SAP skills requirements the following technical skills will be essential:

· Microsoft SQL Server

· Oracle SQL Plus/SQL Developer

· Visual Studios

· SharePoint,

· Microsoft Teams

· Azure

· JavaScript

· HTML/XML

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The County of Yuba is currently recruiting for a Probation Analyst in the Probation Department. Under general direction, collects and analyzes data to produce meaningful information; prepares, compiles, and sorts information and/or documents for processing; performs complex data analysis in response to reporting requests utilizing business intelligence software programs  or tools to query, validate, format, and organize structured and unstructured data; define and create new data models and visualizations to ensure information needs are met; research and apply new or expanded knowledge in the criminal justice field by exploring and defining problems, planning the approach for the study, analyzing data, interpreting rules, documenting and reporting findings and recommending program and technological changes; and performs related work as assigned. This is a stand-alone journey-level criminal analyst classification. This position reports directly to the Chief Probation Officer and may receive direction from the Assistant Chief Probation Officer.

About Probation:

The Probation Department provides a wide range of community supervision to support Public Safety. Compliance with Criminal Justice law is one of our most critical functions. We work diligently to ensure we are compliant in this quickly changing landscape.

Examples of Duties :

• Oversees all day-to-day operations of the Probation Case Management System (CMS), as well as other local databases and datasets, including data integrity, maintenance, user access, reporting and training.
• Plan, organize and conduct research and evaluation studies for the Department’s programs and services, including the implementation of AB 109 (2011 Public Safety Realignment Act).
• Provide ongoing improvements, maintenance, and support of the Probation case-management software, system data, business processes, including system access and security configurations.
• Develops and executes strategic initiatives for Probation systems and provides project management.
• Provide ongoing improvements, maintenance, and support of the Probation case-management software, system data; business processes; including system access and security configurations.
• Develop and document procedures for analysis and production of all probation analysis reports; ensure reports are produced timely and in a format that will be most usable by management and for funding purposes.
• Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data and present results and recommendations to stakeholders.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of Campbell announces an employment opportunity for: 

IT Technician (Temporary) 

Salary: $35.00 - $54.00 per hour 

Closing Date: Open Until Filled 

IT Technician: Under general supervision, maintains, repairs, installs, and configures personal computer hardware and software, peripherals, telecommunications, and telephone equipment; works on projects supporting the implementation of new computer systems and technologies; provides desktop support of standard applications, workstations, and printers; performs limited system administration functions, and performs related work as required.

Typical Duties: Provides support for personal computer, network, and telecommunications systems; installs and configures personal computer hardware and software, support and troubleshoot user profile, email, voicemail, and desktop applications; installs and supports network printers, telephone stations, and related equipment; resolves personal computer and network problems; monitors and maintains file and print servers, email, and peripheral equipment; manages user accounts and mailboxes; maintains and supports intranet and internet web sites, including updates, graphics, and configuration of user applications;  manages work orders; maintains City IT asset database; provides training to users;  manage IT helpdesk ticketing queue; attend training sessions, and performs other related duties as required.

Ability to: Effectively maintain, configure and administer assigned computer, telecommunications, and related equipment; acquire a thorough knowledge of applicable hardware and software, acquire a working knowledge of department and City policies regarding information systems; effectively communicate technical information and to train staff; maintain effective working relationships with those contacted in the course of work; and work extended or irregular hours.

Knowledge of: Microsoft Windows 7 and Windows 10,  Office 365,  Microsoft Active Directory, database, and applications software; data communications/network systems; network-based services including email,  printing, back-ups, anti-virus, and security; operating characteristics, capabilities, limitations, and service requirements of personal computers and related peripheral equipment; basic electronics methods, parts, and tools used in the maintenance and repair of a variety of electronic and communications systems including telephone, voice mail, and related systems; and current information technology products and developments.

Minimum Qualifications:

Education and Experience: Equivalent to an Associate Degree from an accredited college or university with major course work in computer science, information systems, business administration, or a related field, and three years of increasingly responsible experience supporting applicable information systems.  Additional relevant experience may be substituted for the desired education on a year-for-year basis for up to two years.

Possession of:   A valid California Driver’s License and a satisfactory driving record.

Application Process

City employment applications may be obtained by visiting the City’s website at www.campbellca.gov  or www.calopps.org. Postmarks, emails, and faxes will not be accepted. Please do not substitute “see résumé” on the employment history section of the application. Recruitment is open until filled. 

Testing Process:  Following the initial screening of applications, those applicants with the most appropriate qualifications will be invited to continue the selection process.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2122 or email: hr@cityofcampbell.com

Information contained in this announcement is subject to change and does not constitute an expressed or implied contract.  The Human Resources Office will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise the Human Resources Office of such special needs at the time of application. 

The City of Campbell is an equal opportunity employer and does not discriminate in employment based on a person’s race, color, religion, sex, national origin, disability, age, sexual orientation, marital status, or medical condition.

Sonoma County Library

Announces an Employment Opportunity

INFORMATION TECHNOLOGY MANAGER

ROHNERT PARK HEADQUARTERS

40 HOURS PER WEEK – FULL TIME

We are seeking a customer service driven IT Manager to be responsible and accountable for the smooth running of our computer systems for our 14 locations within the limits of requirements, specifications, costs and timelines. Please complete the required supplemental questionnaire as part of the application process. Applicants who do not respond to the supplemental questions will be eliminated from further consideration.

THE POSITION:

Please see the attached job specifications for full details about this position.

The Information Technology Manager plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, etc.

TYPICAL TASKS include, but are not limited to:

• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.

MINIMUM QUALIFICATIONS:

Education and Experience: Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

SALARY RANGE:               IT Manager - $110,531.20 to $138,049.60/annually

CLOSING DATE:                Open until filled- First Review on Tuesday, November 24, 2020

                                                Interviews tentatively scheduled for week of 12/7/20 or 12/14/20

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library

to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Resumes will not substitute for a completed application.

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

RECRUITING PROTOCOL IN RESPONSE TO CORONAVIRUS COVID-19:

Pursuant to California Governor Newsom’s Executive Order N-29-20 issued on March 17, 2020, and all applicable COVID 19 Shelter in Place Orders issued by the Sonoma County Health Officer, the recruiting process including interviews, testing, etc. will be held via teleconference or online, if  possible, unless changes occur in the state and/or county health order.

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

Sonoma County Library values diversity, empowerment, community, unity, kindness, connection, and equity. We are committed to diversity and inclusion in the recruiting and hiring of staff.

INFORMATION TECHNOLOGY MANAGER

Under general direction, provides excellent customer service, plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, desktop computers and applications, local and wide area networks, printers, telecommunications systems, and the Library’s website; provides complex professional assistance to Library management staff and the Library Commission in areas of expertise; and performs other duties as required.

Receives general direction from the Library Director or a member of the senior management staff.  Exercises direct and/or general supervision over and provides training to assigned professional, paraprofessional, technical, and support staff. 

Class Characteristics

This is a management classification that manages, directs, and participates in all activities related to the Library’s computer, integrated library system (ILS), and telecommunications infrastructure; oversees, coordinates, and reviews the work of staff performing complex professional, technical, and office support related to all programs and activities of the Information Technology section; develops and administers current and long-range planning activities; manages the effective use of the Library's information technology and telecommunications resources to improve organizational productivity and customer service; oversees and participates in the administration and maintenance of the Library’s ILS (Horizon); and provides highly complex and responsible support to the Library Director in areas of expertise.  Responsibilities are defined by overall objectives and involve a high level of complexity and specialized information.  This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services. 

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Library’s information technology activities.
• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Plans, manages, and oversees the daily functions, operations, and activities of the Information Technology Department, including installation, operation, and maintenance of software and hardware, user support, development of user requirements, technology needs analysis, project management, and the administration and operation of computer and other information technology equipment and telecommunications systems.
• Develops and standardizes procedures and methods to improve the efficiency and effectiveness of information technology programs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; prioritizes and allocates available resources; identifies opportunities for improvement and makes recommendations to the Library Director.
• Manages and coordinates the work plan for the Information Technology section; meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
• Procures information technology equipment and supplies; prepares and evaluates RFPs; evaluates products and vendors; negotiates contracts.
• Develops and reviews staff reports related to information technology activities and services; presents reports to the Library Commission and other committees and boards.
• Provides highly complex staff assistance to the Library Director; prepares and presents staff reports and other necessary correspondence.
• Conducts a variety of organizational and operational studies; recommends modifications to information technology programs, policies, and procedures, as appropriate.
• Implements adopted information technology and telecommunications plans, policies, and standards.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology; researches emerging products and enhancements and their applicability to Library needs.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Manages and executes special projects, such as technology upgrades.
• Performs all information technology and telecommunications related technical and professional duties and activities, as needed.
• Participates as an active member of the Library management team.
• Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.
• Performs other duties as assigned.

competencies

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of budget administration.
• Systems design and development techniques, including requirements analysis, feasibility studies, software design, programming, beta testing, installation, evaluation, and operational management.
• Applicable federal, state, and local laws, codes, and regulations related to the operation of the assigned division.
• Principles and practices of contract administration and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned division.
• General principles of risk management related to the functions of the assigned area.
• Recent and on-going developments, current literature, and sources of information related to the operations of information technology and telecommunications.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the division and the Library in meetings with governmental agencies, community groups and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.

• Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.

• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit various branches and meeting sites.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.