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San Mateo County Health is seeking a well-qualified individual for the position of Senior IS Business Analyst – Limited Term. A Senior IS Business Analyst, under general supervision, leads, trains, oversees, sets priorities, and directs the work of staff on a day-to-day basis; performs the most complex and varied systems maintenance, operational duties, and/or modification of application systems; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence to the success or failure to the County; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and ad hoc reports; and performs related work as required.

The current vacancy is limited term in the Health IT Division and will be directly supporting the Environmental Health Services Division. This position is currently located in San Mateo, CA, and may travel/drive throughout the County to perform duties of the job.

The primary focus of this position will be working with the Environmental Health Services Division staff in preparing, selecting and implementing the replacement of the division’s core record management system. In addition, this individual will also recommend and/or assist with implementing other technologies and processes that will improve delivery of services Environmental Health Services provides to county residents and businesses.

Responsibilities will include, but are not limited to: 
 

• Obtain and in-depth understanding of the services the division provides, their processes and system workflows and regulatory reporting needs.
• Work closely with division staff to collect and document existing system workflows, identifying areas in need of improvement and new needs.
• Plan, schedule, prioritize, and assign work in consultation with IS Business Manager; inspect systems and infrastructure for maintenance, repair, and upgrade needs and recommend appropriate actions; assist in developing work plans, procedures, and schedules.
• Inspect and evaluate work in progress and upon completion to ensure activities are performed in accordance with department standards and specifications.
• Coordinate projects, personnel, and systems to facilitate access to assigned information systems; provide adequate, smooth, and efficient services for staff; receive, prioritize, and coordinate response to work orders; estimate and provides adequate materials, equipment, and staff needed.
• Function as a liaison between project managers, analysts, systems specialists, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assist in coordinating activities with other information services staff.
• Provide lead direction during major systems incidents to ensure an expedient response and resolution; maintain communication with all stakeholders on system status; identify underlying problems causing incidents and designs, proposes, and implement resolutions.
• Provide recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Participate in the review and recommendation of contracts with outside vendors and consultants; administer, monitor, and evaluate contract scope of work; review design documents to ensure technical integrity.
• Individually or as a project team leader, work on and is responsible for complex large scale or multiple small scale software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with team members, other section staff, user representatives and outside vendors.
• Oversee the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Oversee and assign requests for assistance related to the use of department and/or program systems and software applications to staff; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Oversee the facilitation of a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Supervise the work of software vendors to identify and resolve programming and other operational problems; oversee the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Design, implement, evaluate, and modify information systems training programs used by the department and/or program; request ad hoc reports.
• Oversee the development and execution of system test plans to ensure application performance conforms to specifications; oversee the modification of technologies to correct errors and optimize system performance and cost-effectiveness.
• Stay abreast of new trends and innovations in technology related to County operations; research, recommend, and evaluate vendor solutions and technologies; implements improvements; work with staff to maintain, revise, or improve operations and systems.
• Provide lead direction to a group of business analyst staff; review and control quality of work.
• Provide training to users and other technical staff and advise on best practices.

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

QUALIFICATIONS

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field and five (5) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least three (3) years of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.  Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

APPLICATION/EXAMINATION

If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 
 

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

1. Describe in detail how your education and work experience qualify you for the Senior IS Business Analyst position, including successful replacement of a record management system, if any. Be specific about where the experience was acquired, the responsibilities and duties performed, and how long you worked in that capacity.

Additionally, state any relevant certifications, trainings, or classes.

2. Describe your project management experience. As part of your response, include types of collecting requirements and tracking issues and risks, and outcomes of the projects.

Additionally, provide one relevant example that best illustrates your project management experience. Include the project, the steps you took, a risk/challenge you encountered along with how you communicated it to stakeholders and how you addressed it, and the ultimate result.

3. Describe in detail your experience and ability to communicate with technical and non-technical stakeholders throughout the project/software development cycle starting from gathering and validating requirements to the software system you implemented to training end-users. As part of your response, describe the communication methods you used, the steps you took in implementation and how you ensured end-user training.

Please include the words "Senior IS Business Analyst – Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:
  

Melissa Sheehan, Health Information Systems and Technology Manager
Email: msheehan@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
 
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
 

The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.
We are proud to be an Equal Employment Opportunity Employer.

The City of Campbell announces an employment opportunity for: 

IT Technician (Temporary) 

Salary: $35.00 - $54.00 per hour 

Closing Date: Open Until Filled 

IT Technician: Under general supervision, maintains, repairs, installs, and configures personal computer hardware and software, peripherals, telecommunications, and telephone equipment; works on projects supporting the implementation of new computer systems and technologies; provides desktop support of standard applications, workstations, and printers; performs limited system administration functions, and performs related work as required.

Typical Duties: Provides support for personal computer, network, and telecommunications systems; installs and configures personal computer hardware and software, support and troubleshoot user profile, email, voicemail, and desktop applications; installs and supports network printers, telephone stations, and related equipment; resolves personal computer and network problems; monitors and maintains file and print servers, email, and peripheral equipment; manages user accounts and mailboxes; maintains and supports intranet and internet web sites, including updates, graphics, and configuration of user applications;  manages work orders; maintains City IT asset database; provides training to users;  manage IT helpdesk ticketing queue; attend training sessions, and performs other related duties as required.

Ability to: Effectively maintain, configure and administer assigned computer, telecommunications, and related equipment; acquire a thorough knowledge of applicable hardware and software, acquire a working knowledge of department and City policies regarding information systems; effectively communicate technical information and to train staff; maintain effective working relationships with those contacted in the course of work; and work extended or irregular hours.

Knowledge of: Microsoft Windows 7 and Windows 10,  Office 365,  Microsoft Active Directory, database, and applications software; data communications/network systems; network-based services including email,  printing, back-ups, anti-virus, and security; operating characteristics, capabilities, limitations, and service requirements of personal computers and related peripheral equipment; basic electronics methods, parts, and tools used in the maintenance and repair of a variety of electronic and communications systems including telephone, voice mail, and related systems; and current information technology products and developments.

Minimum Qualifications:

Education and Experience: Equivalent to an Associate Degree from an accredited college or university with major course work in computer science, information systems, business administration, or a related field, and three years of increasingly responsible experience supporting applicable information systems.  Additional relevant experience may be substituted for the desired education on a year-for-year basis for up to two years.

Possession of:   A valid California Driver’s License and a satisfactory driving record.

Application Process

City employment applications may be obtained by visiting the City’s website at www.campbellca.gov  or www.calopps.org. Postmarks, emails, and faxes will not be accepted. Please do not substitute “see résumé” on the employment history section of the application. Recruitment is open until filled. 

Testing Process:  Following the initial screening of applications, those applicants with the most appropriate qualifications will be invited to continue the selection process.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2122 or email: hr@cityofcampbell.com

Information contained in this announcement is subject to change and does not constitute an expressed or implied contract.  The Human Resources Office will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise the Human Resources Office of such special needs at the time of application. 

The City of Campbell is an equal opportunity employer and does not discriminate in employment based on a person’s race, color, religion, sex, national origin, disability, age, sexual orientation, marital status, or medical condition.

Position:

This is an on call, temporary, non-benefited position in our Urban Search and Rescue Warehouse in East Palo Alto working between 10-30 hours a week.  This is an entry-level position.  The incumbent will report to the Division Chief and work closely with the Logistics Specialist.  This position will provide extra help around the warehouse including:

• Assist Logistics Specialist with daily routine as needed
• Pick up supplies form local vendors
• Deliver equipment to various work sites
• Clean warehouse including restrooms, taking out trash, and grounds as needed
• Move vehicles
• Clean and wash vehicle and equipment
• Assist with inventory
• May be called to assist with deployments and training of the Urban Search and Rescue Team

In order to be eligible you must:

• Possess a valid California driver’s license and a driving record with minimal violations
• Be 18+ years of age at the time of application
• Must possess a High School diploma, GED or equivalent work experience
• Ability to drive safely in all weather and road conditions
• Must be able to carry 50-100 pounds for a short distance
• Must be capable of climbing on, under and around equipment and capable of bending and twisting using proper safety techniques
• Must be physically able to kneel, squat or crawl as needed
• Must be able to wear company provided Personal Protective Equipment (PPE)
• Ability to work flexible schedules (scheduled or ad hoc)

Desired Qualifications:

• Familiarity of local area

To apply:      

• Complete a CalOpps application

Hiring Process:

• Application Period: 6/29/2020-until filled
• Invitations to Interview: e-mailed to best qualified applicants  as soon as a qualified pool of candidates has applied
• Selected applicants will complete a LiveScan (fingerprinting) and submit a 3 year DMV printout (https://www.dmv.ca.gov/portal/dmv/detail/online/dr)

The Menlo Park Fire Protection District invites you to apply for the position of Information Technology Support Assistant (Public Service Assistant I/II).  This is a part-time, temporary position for the technically oriented person that requires flexible hours.  It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.
 

Responsibilities

• Diagnose and resolve desktop computer problems and requests from users in a timely manner. Provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling. Assist in creating documentation and training manuals.
• Data Entry. Input and Quality Control Index customize forms to database
• Train end-users in operating systems, application programs, and basic computer functionality.
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Analyze situations accurately and adopt an effective course of action.
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Maintain confidentiality.
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of  Windows 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

Selection Process

Applications are accepted until filled.  Interested candidates are encouraged to apply early.   Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the process.  Meeting the minimum qualifications does not guarantee continuation in the process.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.
 

The City of Menlo Park is seeking applicants for temporary positions in the Public Works Maintenance Division.  Depending on their experience, individuals may be assigned to work in Trees, Streets, Facilities, Parks, or Water.  Temporary employees will operate and maintain a variety of maintenance equipment, including dump trucks, stump grinders, brush chippers, aerial lifts, forklifts, lawn mowers, backpack blowers, backhoes, jack hammers, lawn edger’s, hedge trimmers, concrete saws, chain saws and hand tools.  Temporary employees will foster positive and effective working relationships and must be able understand and follow instructions.

Applications will be accepted for this position until a sufficient number meeting our qualifications are received. Apply immediately.

$25.66/hour

Not to exceed 20 hours/week

Limited to 960 hours annually

This hourly position is not in Civil Service and does not receive benefits.

DEFINITION

Under general supervision, to perform cleaning duties to maintain city buildings and facilities and perform related work as required.

EXAMPLES OF DUTIES

Sweep, dust, mop, strip, and polish floors; vacuum and shampoo carpets and rugs; dust and polish woodwork fixtures, and equipment; wash windows, walls, and doors; empty and clean waste receptacles; empty recycling containers; clean restrooms and maintain supplies; clean kitchen and lunchroom areas and appliances; dust and clean air vents; Move furniture as required by for cleaning; set up rooms for special events; replace light bulbs and tubes; maintain inventory of equipment and supplies; sweep exterior building entries; secure facilities.

MINIMUM QUALIFICATIONS

Knowledge of:  Methods, materials, and equipment used in custodial maintenance.

Ability to:  Understand and follow written and oral directions; clean and care for assigned facilities in a safe and efficient manner; maintain and appropriate public service demeanor and positive customer service interactions; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Physical capability to:  Perform sustained manual labor; lift, climb, stoop, crawl, and bend to reach work

Experience:  One year of full time custodial maintenance in public buildings or offices.

Education:  Graduation from high school or equivalent.  Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two years.

License:  Possession of a valid Class C California Driver’s License.