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ACCOUNTING AND CUSTOMER SERVICE ASSISTANT

Part-Time Temporary (No Benefits*)

$22 to $28 per hour

(Up to 19 Hours Per Week)

The Position

The City of San Bruno is searching for a part-time temporary Accounting and Customer Service Assistant to work up to 19 hours per week. This position will be assisting the CityNet Services department with the overflow of customer service phone calls and emails, as well as entering invoices into the City’s financial payment system.

Ideal Candidate

The ideal candidate possesses a high level of attention to detail, organizational skills, ability to multi-task and handle stressful customer service interactions, problem-solving and troubleshooting capabilities.

How to Apply

Applications may be submitted online at https://www.calopps.org/san-bruno/job-20042907. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job-related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

* This is a part-time/temporary/seasonal position with the City of San Bruno.  As such, employees agree to serve in an at-will capacity and understand that service with the City may be terminated at any time.  This position works a maximum of 19 hours per week and does not provide any benefits, except for paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes.  Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment.  Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment.

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.  The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.

Employment Opportunity

City of St. Helena, California

Accounting Technician I

(Utility Billing)*

Salary Range: $54,713—$64,453 annually*

The City of St. Helena has an exciting opportunity to fill a position in the Finance Department.  This is a great opportunity to become part of a Customer Service focused team of dedicated individuals that take pride in serving the local community.

Distinguishing Characteristics:  The Accounting Technician I is the entry level class in the accounting support series that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision, incumbents perform the more routine accounting support and customer service duties while learning City policies and procedures. As experience is gained, there is greater independence of action within established guidelines.

The Accounting Technician I receives direction from the Director of Finance, or designee.

Examples of Duties: (include but are not limited to the following) 

• Operates cash register, acts as front counter staff.
• Receives the public, answers questions and processes requests; responds to inquiries from customers and others and refers, when necessary, to appropriate persons.
• Prepares, processes, maintains and verifies purchasing, financial and accounting documents and records.
• Performs accounting and financial office support work in areas such as cashiering, accounts receivable, utility billing, fixed assets and business licenses.
• Provides information to the public and City staff requiring the use of judgment and the interpretation of a variety of policies, rules and procedures; processes outgoing mail.
• Receives payments, issues receipts, balances cash and prepares bank deposits.
• Performs data entry and posts receipts to various City accounts and funds.
• Maintains and files various documents and records. May perform a variety of general office support functions, including typing, record keeping, proofreading and forms and report generation.
• Prepares financial, statistical or operational reports as assigned.
• Prepares accounts receivable billings and reconciliation.
• Verifies incoming revenue from various City departments and other agencies.
• Processes all utility billing and utility customer requests.
• Maintains posting of payments.
• Works with the Water Department to process monthly meter reads and customer requests.
• Generates new utility billings and past due notices.
• Prepares monthly utility billing reports and reconciliations.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

There is a no smoking policy in effect within the City offices and vehicles. St. Helena is an equal opportunity employer. The City of St. Helena will require documentation of the legal right to work in the United States as required by the Immigration Reform and Control Act upon hire.

Compliance with Americans with Disabilities Act (ADA): With prior notice to the Personnel Department regarding testing or job performance modifications, the City will make every attempt to offer reasonable accommodations for qualified applicants and employees with disabilities.

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.

DEFINITION: Under general supervision, provide personal fitness training to clients requesting service; maintain personal schedule at the front desk; enforce all rules and regulations pertaining to the safety and well being of all patrons; keep fitness floor tidy and clean. Perform related work as required, may include light cleaning and janitorial.

EXAMPLES OF DUTIES:

• Ensuring that the participant’s needs are met through personal recognition and by providing quality service and group fitness classes.
• Provide corrective feedback and proper technique.
• Maintain certain class records and reports as required.
• Assuming a leadership role as a professional.
• Ensuring that a safe and healthy environment exists for exercising.
• Enforce all rules and regulations.
• Recognize and respond professionally to emergencies, provide care as indicated under the scope of training.
• Assume assigned duties connected with care and maintenance of the facility.
• Provide basic maintenance, equipment care.
• Deal tactfully and courteously with the public.
• Establish and maintain effective working relationships with other city employees, other agencies, and the general public.
• Actively attend and participate in required staff training and in-service drills.
• Ability to communicate clearly both orally and in writing.
• The ability to speak English clearly and understandably.
• Perform related duties as required.

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. The employee must satisfactorily complete an evaluatory period before obtaining regular status. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.

DEFINITION: Under general supervision, provide personal fitness training to clients requesting service; maintain personal schedule at the front desk; enforce all rules and regulations pertaining to the safety and well being of all patrons; keep fitness floor tidy and clean. Perform related work as required, may include light cleaning and janitorial.

EXAMPLES OF DUTIES:

• Train clients safely according to current industry standards and training.
• Offer and conduct free fitness floor orientations to new customers during Fitness Floor shifts.
• Learn basic operation instruction for fitness equipment and teach these techniques to visitors. Provide corrective feedback and proper technique.
• Maintain certain class records and reports as required.
• Ensuring that a safe and healthy environment exists for exercising. Monitor guests’ activities in the fitness center.
• Enforce all rules and regulations.
• Recognize and respond professionally to emergencies, provide care as indicated under the scope of training.
• Assume assigned duties connected with care and maintenance of the facility.
• Provide basic maintenance, equipment care.
• Deal tactfully and courteously with the public.
• Establish and maintain effective working relationships with other city employees, other agencies, and the general public.
• Actively attend and participate in required staff training and in-service drills.
• Ability to communicate clearly both orally and in writing.
• The ability to speak English clearly and understandably.
• Perform related duties as required.

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. The employee must satisfactorily complete an evaluatory period before obtaining regular status. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence
 
The San Mateo County Registration & Elections Division is seeking seasonal Election Worker - Warehouse Technicians/Field Technicians to assist in the upcoming November 3, 2020 Presidential Election. The Elections Division is a fast-paced environment and this is an excellent opportunity to work with a group of dynamic, well-organized, and highly efficient individuals committed to the democratic process.
 
We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Office Assistant to be hired into one of the following areas:
 
Warehouse Technician 

• Testing functions of electronic voting equipment 
• Staging heavy equipment containers for delivery 
• Inventorying and moving voting equipment and Vote Center supplies 
• Assisting in delivery and pickup of voting equipment at Vote Centers 
• Assisting in delivery of spare equipment and supplies to Vote Centers  

Field Technician 

• Testing functions of electronic voting equipment 
• Assisting in delivery, connection, and testing of voting equipment at Vote Centers 
• Troubleshooting voting equipment at Vote Centers 
• Assisting in delivery of spare equipment and supplies to Vote Centers 
• Driving regularly to each Vote Center on an assigned route to make sure that all equipment is properly functioning 

Warehouse Technicians and Field Technicians are classified as Office Assistants. The starting hourly wage for Warehouse Technicians and Field Technicians is $19.88. 

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Overtime is expected especially as the Election approaches. 

Important:  The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff.  Such measures include, but are not limited to, enforcing social distancing and providing staff with personal protective equipment such as gloves, hand sanitizer, face masks, and sneeze guards.

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence

The San Mateo County Registration & Elections Division is seeking seasonal Election Vote Center Representatives (Office Assistant I) to assist in the upcoming November 3, 2020 Presidential General Election. Vote Centers have replaced polling places as in-person voting sites and offer additional services over a longer period of time. This position requires the ability to operate a computer and computer applications/software quickly and accurately.  

We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Vote Center Representative to be hired for the following duties:

1. Use a computer to verify voter eligibility.
2. Provide information about the upcoming election.
3. Guide voters on use of electronic ballot marking devices.
4. Operate/troubleshoot voting equipment.
5. Provide in-person customer service including assisting voters to register to vote and assisting voters in casting a ballot.
6. Issue ballots.
7. Maintain accurate files and records.
8. Secure Election materials and supplies.

Several, but not all, Vote Center Representatives require fluency in Spanish, Mandarin and/or Cantonese, Tagalog/Filipino Korean, Burmese, Hindi, or Japanese.
 
Vote Centers will be open for four to eleven days. Those hired can expect to work approximately 7 – 15 days including training.
 
Vote Center Representatives will work 5 days per week and 8 hours per day. This assignment will include weekends and potentially 2 or more evenings. On Election Day, Vote Center Representatives will work from 6:00 a.m. - 9:00 p.m. or later if necessary.
 
Vote Center hours are 8:30 a.m. to 5:30 p.m. daily during the period of operation, including weekends and holidays, and 6:00 a.m. to 9:00 p.m. on Election Day, November 3, 2020.  These positions may require evening work assignments.
 
Personal protective equipment and sanitizing supplies will be provided to staff to be used in the Vote Centers and protective measures will be implemented to ensure the safety of Vote Center Representatives, as well as the public.
 
NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Hourly wage starts at: $21.02

IMPORTANT: The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff. Such measures include, but are not limited to, enforcing social distancing and providing staff with personal protective equipment, such as gloves, hand sanitizer, face masks, and sneeze guards.

Ideal candidates will have a minimum of one year of general clerical, office assistant, phone services or computer experience, and a close attention to detail. Vote Center hours are 8:30 a.m. to 5:30 p.m. daily during the period of operation, including weekends and holidays, and 6:00 a.m. to 9:00 p.m. on Election Day, November 3, 2020. These positions may require evening work assignments.

The position requires basic addition and subtraction. Vote Center representatives must be proficient in the operation of a computer and computer software and applications.

Applicants with past experience as Poll Workers or Vote Center Representatives are strongly encouraged to apply.

Eleven-day Vote Centers will open on October 24, 2020, and four-day Vote Centers will open on October 31, 2020. Once opened, Vote Centers will remain operational through November 3, 2020.
 
Critical skills for all Vote Center positions include the ability to prioritize work, coordinate several activities, organize and maintain accurate files and records, and understand and carry out oral and written directions. 

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence

The San Mateo County Registration & Elections Division is seeking seasonal Election Worker - Office Assistants to assist in the upcoming November 3, 2020 Presidential General Election. The Elections Division is a fast-paced environment.  This is an excellent opportunity to work with a group of dynamic, well-organized, and highly efficient individuals committed to the democratic process.

We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Office Assistant to be hired into one of five areas:

Clerical Support/Vote by Mail

• Data entry
• Assembling election supplies
• Assembling and processing of Vote by Mail ballot packets
• Counting ballots
• Operating voting equipment

Customer Service/Phone Bank

• Assisting voters in finding election material and understanding their voting opportunities over the phone

Outreach Services

• Demonstrating voting equipment
• Registering voters
• Presenting information about the upcoming election

Voting Equipment

• Helping function test voting equipment
• Assisting in delivery and pickup of voting equipment at Vote Centers

 
Supplies

• Inventorying and packing/unpacking Vote Center supplies
• May also help with delivering supplies to Vote Centers           

 
Fluency in Spanish, Mandarin and/or Cantonese, Tagalog/Filipino, Korean, Burmese, Hindi, or Japanese preferred in Customer Service/Phone Bank and Outreach Services but not required.
 
The Election Worker is classified as an Office Assistant. The hourly wage for the Election Worker - Office Assistant is $19.88.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Overtime is expected.     

IMPORTANT: The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff. Such measures include, but are not limited to, enforcing social distancing and providing staff with personal protective equipment, such as gloves, hand sanitizer, face masks, and sneeze guards.