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San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts, and has contracted for more than 1 GW of power.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San Jose has one of the cleanest energy mixes of any large city and offers a 62% renewable product and a 100% renewable product.

Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active staff-led Culture and Racial Equity committees, and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities.

For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.

 

Position Duties

 

The Energy department is seeking to fill one (1) full-time Power Resources Specialist I/II position to support the Risk Management and Contracts Administration Division. This position is part of an exciting fast-paced team responsible for mitigating risks and managing a power portfolio comprised of hundreds of Megawatts of renewable energy projects. 

The selected candidate will have the following duties and responsibilities:

• Develop analytical modeling and reporting for evaluating portfolio-level and enterprise-wide risks, providing insights that strengthen decision making. 
• Define and quantify the risk metric to demonstrate financial risk during extreme, disadvantageous energy market conditions and assess their implications for the organization. 
• Support the creation of scalable risk management tools to track the various operational, financial, strategic, legislative, regulatory risks specific to the energy industry.
• Perform quantitative and qualitative analysis to assess critical energy-sector risks - such as wholesale market fluctuations and evolving regulatory requirements - and recommend mitigation strategies.
• Perform attribution analysis to identify the factors contributing to power portfolio performance and generate insights for strategic decision making.
• Perform sensitivity analyses on key energy-related risk variables using financial modeling techniques to evaluate organizational impact and prepare clear, data-driven reports for management.
• Coordinate with different divisions within the department to identify the key risks across various categories, supporting the development and maintenance of an enterprise risk register.
• Monitor the organization's risk exposure and the effectiveness of existing risk management strategies through continuous data analysis. 
• Evaluate enterprise risks, conduct risk assessments, and collaborate with business units to assess, track, and mitigate business-level risks, while informing enterprise-level risk assessment and management.
• Identify emerging operational and financial risks by analyzing internal and external energy-market data to evaluate risk likelihood, impact, exposure, and control effectiveness, providing strategic recommendations to prevent or reduce potential losses.
• Maintain an understanding of existing and new regulatory laws related to California Energy Regulation and assess how policy changes may impact organizational operations and compliance.
• Perform other duties that may be assigned from time to time.

The ideal candidate is a highly motivated individual with strong modeling, analytical, quantitative and problem-solving skills. The candidate should have effective communication skills, show attention to detail, and be able to work independently. Candidates that are highly collaborative with colleagues and are able to think outside the box are ideal. Experience in energy sector is desirable.
 

The Risk Management and Contracts Administration Division is responsible for providing independent oversight of the risks in transacting for energy products and services as well as ensuring compliance with adopted risk management policies and procedures.  This unit also provides strategic support to facilitate the development and execution of various non-energy contracts, administers signed energy contracts, and manages the invoicing process.

The position will remain open until filled, with the first review of applications on March 13, 2026.

 

Minimum Qualifications

 

Education and Experience 

Power Resources Specialist I - A Bachelor's degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or an analytical degree related field to utility business. 

Experience: None

Power Resources Specialist II - A Bachelor's degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Finance, Law, Natural Resources, Statistics, or an analytical degree related field to utility business AND one (1) year of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations. 

Acceptable Substitution

None

Licenses or Certificates: Valid California Driver’s License may be required.

THIS IS A HYBRID POSITION, REQUIRING PART OF THE WORK WEEK TO BE ONSITE IN THE DOWNTOWN SAN JOSE OFFICE. The hybrid work schedule may change due to the department’s business needs in the future.

 

Other Qualifications

 

Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures, policies, and federal and state rules and regulations. 
• Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.
• Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Computer skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access,   MS Excel, as well as data visualization and modeling tools.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process: 
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Adrienne Barreto at adrienne.barreto@sanjoseca.gov. 

 

 

Additional Information:

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.  

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.  

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.  If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.  IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. 

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process. 

The Senior Manager of Human Resources leads the organization’s HR function, managing the daily activities of the Manager, HR and partnering with senior leadership to build a compliant, high-performing, and engaging workplace. Reporting to the Director of Operations, with close collaboration with the CEO, this role oversees talent strategy, employee relations, HR policies, compensation and benefits, performance management, and organizational development for our team of ~65-70 employees in a hybrid work environment. This role will supervise the HR team, build infrastructure for a scalable team, and be hands-on when needed.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.

Silicon Valley Clean Energy Open Positions - Senior Manager of Human Resources 

The Department: 

Silicon Valley Power, Asset Management Group has an excellent opportunity for the position of Engineering Technician (Electric). Job responsibilities include, prepares scaled and dimensioned plans based on sketches prepared by engineering and/or estimating personnel, maintains records of as-builts and updates existing SVP maps and records utilizing ESRI-based GIS applications, maintains master map files, including such records of block maps, street light maps, fiber communication, electric utility single line and operating diagrams and other maps, performs computing and drafting operations in AutoCAD, involved in checking drawings of electric utility facilities, perform other duties as assigned.

The Position: 

The Engineering Technician (Electric) is an entry-level classification in the paraprofessional Engineering Technician series. An incumbent in this classification performs routine technical office and field work in support of various engineering projects in the Electric Utility Department. Specific responsibilities will vary according to assignment. Performs related duties as assigned.

Additional Information: 

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.

The annual salary range for this position is $87,161.88 - $111,436.32. This position may be filled at or near the minimum of the salary range. 

Minimum Qualifications:

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

Graduation from high school or tested equivalent, including satisfactory completion of courses in mathematics

Minimum Experience Requirements: 

One (1) year working with geographic information system (GIS) tools and systems OR one (1) year working with computer-aided drafting (CAD).

Acceptable Substitution: 

Post-secondary education equivalent to thirty (30) semester units or forty-five (45) quarter units including satisfactory completion of courses in mathematics, engineering, CAD, GIS, or related subjects may be substituted for the experience requirement.

License/Certifications: 

Possession of a valid California Class C driver's license is required at the time of appointment and for the duration of employment.

Desirable Qualifications: 

Computer-aided drafting (CAD) AND geographic information systems (GIS) experience
Completion of post-secondary coursework in GIS and CAD.

Other Requirements:  

Employees are required to pass initial and periodic comprehensive background checks, which may include fingerprinting, to meet Federal, State and/or industry security requirements.
Must be able to perform all the essential functions of the job assignment, with or without reasonable accommodations.

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 

VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points.  Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

The Department: 

Silicon Valley Power (SVP) currently provides over 40 percent of Santa Clara’s electricity from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by capturing and burning methane gas from a closed city landfill and using power from solar generating systems on city-owned garages and vacant, unusable land. It is the mission of SVP to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers.

The Position: 

Silicon Valley Power (SVP) is seeking dynamic, engaging and qualified engineers for several vacant Electric Utility Engineer positions in various divisions. 

For SVP Operations Division, this position will be assigned engineering work associated with communication and electrical power engineering. This individual will assist with the programming of industrial multiplexer networks. The individual should have a strong interest in industrial high-speed data networking.

For SVP Engineering and CIP projects Division, this position will be assigned engineering work associated with electrical power engineering, substation design and Transmission and distribution systems. The individual may manage or will assist in managing Capital improvement Projects (CIP) to support growth of the electric utility. The candidates should have strong background and interest in electric systems. 

For System Planning and Asset Management Division, this position will be assigned to perform and maintain distribution system model, participate in integrated SVP system planning and other SVP groups to deliver distribution system results and reports, identify and implement projects that are necessary to support load growth and improve reliability of the distribution system. This position will work closely with customer/developers on their projects, will coordinate with various City departments and support SVP’s field and operation staff as necessary. 

Additional Information: 

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position.   If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.

The annual salary range for this position is $185,797.44 - $236,936.04.  This position may be filled at or near the minimum of the salary range. 

Minimum Qualifications:

EDUCATION AND EXPERIENCE

Minimum Education and Experience Requirements: 

• Graduation from an accredited college or university with: 
  a) Bachelor's Degree in Electrical Engineering and two (2) years experience doing electric utility engineering work,

or

b) Bachelor's Degree in Engineering and three (3) years experience doing electric utility engineering work and experience using AutoCAD and Microsoft office (i.e. Microsoft Word, Excel, PowerPoint and Mathlab)
 

Acceptable Substitution: 

• A Master's Degree in Electrical Engineering from an accredited college or university may be substituted for one (1) year of experience

• An Engineer-in-Training Certification with ten (10) years of experience in electric utility engineering work can be substituted for the degree in engineering and the required experience indicated above

License/Certifications: 

Possession of an appropriate, valid Class C California driver's license is required at time of appointment and for the duration of employment.

Desirable Qualifications: 

• Registration as an Electrical, Mechanical or Civil Engineer in the State of California
• Experience using ESRI based Geographic Information System (GIS)
• Experience using system modeling and load flow software; Aspen one-liner software, GE PSLF, and DEW ISM

Special Conditions: 

May work unusual hours in emergency situations, or while acting as supervisor, or at other than the regular job site.

Other Requirements:  

Must be able to perform all of the essential functions of the job assignment.

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 

PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

THE POSITION

$2500 Sign-on Bonus!

Tri-City is currently hiring to fill one full time vacancy for an Office Specialist within our Access to Care ("ATC") Team.  The Office Assistant positions are for experienced clerical staff who will provide a variety of clerical and administrative program support duties within a behavioral health clinical setting for the ATC Team, but will primarily assist with the ATCs registration process. This position will be responsible for a high volume of data entry and electronic health record entries. This position will report to a Clinical Supervisor.

This position will perform the following essential duties, including, but not limited to:

• Performs technical and procedural work in support for an assigned department, division, or program; applies technical procedures, methods, and techniques to support program and functions and processes; monitors and explains operational and program requirements and processes to various stakeholders.

• Provides information to the public or Authority Staff that requires the use of independent judgment, compliance with laws and interpretation of policies, rules and procedures.

• Greets and provides general information to clients, visitors, vendors, and staff, in person and on the telephone, in a professional manner; schedules appointments and meetings and maintains calendars; assists clients by referring them to applicable sources of information; distributes applications and forms and explains how to complete them; answers requests for information by consulting various available sources.

• Verifies and reviews calculations, forms, data, and reports for accuracy, completeness, and conformance with established Authority regulations and procedures.

• Types, formats, edits, revises, proofreads, tracks, and prints a variety of narrative, statistical, and technical documents, reports, correspondence, spreadsheets, and other documents and materials.

• Inputs, updates, tracks, and extracts information into appropriate databases and billing systems; searches records and files for data.

City of Sunnyvale

Senior Office Assistant – Grant Funded

The City of Sunnyvale is accepting applications for Senior Office Assistant – Grant Funded with one current vacancy in the City’s NOVA Workforce Services Department. NOVA provides grant-funded workforce development services to residents and businesses. The Senior Office Assistant – Grant Funded positions provides administrative support including document control, data entry, the maintenance of files and records, answering the phones, assisting customers, and scheduling appointments.

NOVA Workforce Services (NOVAworks) is a team of caring professionals dedicated to helping every customer succeed in their employment and career goals. Daily, we earn our reputation for delivering professional, customer-focused employment and training services meeting the needs of the Silicon Valley labor market.

In all our interactions, we:

• Lift our customers up.
• Listen, validate, and are respectful.
• Demonstrate empathy and compassion.
• Strive to deliver valuable services and resources.

The position opens on Tuesday, February 17, 2026, and the final filing date is Tuesday, March 17, 2026, at 5:00 p.m. or after receiving 75 qualified and complete applications, whichever is first.

NOTE: A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a typing certificate, dated within a year of this application, with at least 45 net wpm is required to be turned in with your application.  For this recruitment, online or in-person proctored typing tests will be accepted.

Salary:  $37.97 - $48.46 Hourly

$2,500 Sign on Bonus

Hybrid Schedule Available - This position requires full-time, onsite work for the first 60 days.  Hybrid eligibility begins thereafter.

THE POSITION

Under general direction, the Executive Assistant performs a wide range of complex, highly responsible, and confidential administrative and secretarial duties in support of the Executive Director, Executive Management, the Governing Board, the Mental Health Commission, and other officials. This position requires regular access to sensitive and confidential information and the ability to exercise independent judgment in interpreting and applying policies, procedures, and administrative regulations. The Executive Assistant relieves the Executive Director of routine administrative and clerical matters, responds to public inquiries, and routes requests in accordance with established procedures. Performs related duties as assigned.

This position will perform the following essential duties, including, but not limited to:

• Provide high-level, confidential administrative support to the Executive Director and Executive Management, including sensitive and agency-wide matters.
   
• Support strategic initiatives, community engagement, and special projects through research, data compilation, reporting, and performance tracking.
   
• Prepare agendas, presentations, correspondence, reports, and materials for the Executive Director, Executive Team, Governing Board, and Mental Health Commission.
   
• Attend meetings as directed; serve as recording secretary and prepare accurate minutes and follow-up documentation.
   
• Support Governing Board and Mental Health Commission operations in compliance with federal, state, and local laws, including the Brown Act.
   
• Maintain records and files in compliance with HIPAA, FLSA, Public Records Act, and agency retention requirements; coordinate public records requests and legal matters.
   
• Manage executive calendars, scheduling, travel, and hybrid meetings using Microsoft 365, Teams, Zoom, and related platforms.
   
• Serve as primary point of contact for executive leadership; manage and prioritize communications and independently draft responses.
   
• Provide administrative and project support to executive leadership, including purchasing, work orders, fiscal, contract, and regulatory documentation.
   
• Assist with training administrative staff and maintaining executive office workflows.
   
• Research laws, regulations, contracts, and Governing Board actions; maintain required documentation, including conflict of interest filings.

The ideal candidate for Plan Check Engineer with our Office of Building Safety will possess strong technical background in structural engineering and/or building life safety in a wide range of residential and commercial projects.  This candidate will be proactive, customer service-oriented, and a team player and demonstrates effective communication skills.  Analytical skills, initiative, independent judgment, along with strong time management and attention to detail, are key attributes for success in this role.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.

Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.

Overview:

The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water’s records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.

This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.

The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit.

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

Customer Service & Stakeholder Support

• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information.
• Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests.
• Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience.
• Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.

Helpdesk Oversight & management

• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents.
• Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows.
• Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency.
• Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets.
• Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to:
  • Average speed to answer
  • Call response times
  • Abandonment rates
  • First-call resolution rate
  • Ticket aging and backlog metrics
  • SLA compliance
  • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents.
• Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements.
• Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience.
• Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes.
• Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.

Information Governance & Risk Management

• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements.
• Ensure confidentiality, security, and proper disposition of sensitive and confidential records.
• Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.

Automation & Digital Transformation

• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards.
• Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately.
• Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload.
• Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.

Reference Library & Records Management

• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials.
• Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials.
• Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements.
• Restore, preserve, and digitize historic documents and original media.

Public Records & Legal Compliance

• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests.
• Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel.
• Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act.
• Review records responses for quality control, accuracy, and lawful disclosure or exemption.
• Provide sworn testimony during deposition proceedings related to records management, as required.

Leadership & Administration

• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts.
• Supervise staff and support professional development and effective workload management.
• Prepare and present staff reports, recommendations, and program updates to leadership.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Five (5) years of progressively responsible records management, helpdesk management,  library services, or related experience.
• At least two (2) years of direct supervisory or program management experience.
• Experience managing large-scale records collections, including off-site archival storage and onsite digital information
• Experience managing help desk or call center functions and call center automation
• Demonstrated experience administering Public Records Act requests and legal records production.
• Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.

Ideal Skills and Abilities:

• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency.
• Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences.
• Ability to independently administer complex records and library programs while collaborating across departments.
• Strong analytical, organizational, and project management skills.
• Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions.
• Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment.
• Ability to clearly describe records systems, locations, and information environments to internal and external requestors.
• Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.

Ideal Knowledge:

• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles.
• Confidentiality, security, retention, disposition, and destruction of public records.
• Search and retrieval techniques for complex, multi-modal information systems.
• Federal and state laws and regulations related to public records, including the California Public Records Act.
• Digital asset management, metadata standards, taxonomy, and cataloging practices.
• Budget development, contract administration, and sound financial management practices.
• Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.

Ideal Training and Education:

• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. 
• A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.

To review the Job Description, please click here

Records & Library Services Unit (Position Code 423)
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period  (one year).