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JOB DESCRIPTION

The Guest Service Team Member is responsible for providing the highest quality of guest service to all guests. The Guest Service Team Member is expected to work weekends and holidays on a regular basis.

EXAMPLES OF DUTIES   (This is a general description of duties and is not all-inclusive)

• Provide outstanding guest service while performing assigned duties, including interpreting and conveying information throughout the Park
• Complete all daily opening and closing tasks in a timely manner
• Assist in protecting and safeguarding all property assets
• Complete all point of sale transactions accurately and in a timely manner
• Accurately count til amounts at the beginning and end of each shift
• Report transactions accurately including cash, coupon, credit card and complimentary sales
• Assist in preparing food and guest orders
• Resolve guest or associate concerns tactfully and as needed
• Assist with Park events as directed
• Monitor entrance and exit of guests at admission gates and accurately record hourly admission counts from each turnstile while directing a large amount of guests through turnstiles
• Process season pass holders accurately and in a timely manner
• Perform all other duties as assigned

SUPERVISION EXERCISED AND RECIEVED

The position is supervised by the Guest Service Lead and the Food Service/Catering Coordinator.

JOB DESCRIPTION

The Catering Cook / Griller is responsible for providing the highest quality service to all guests. The ideal candidate will take the initiative by undertaking self-development activities, seeking increased responsibilities, asking for help and offering assistance to others when needed. The position is expected to work weekends and holidays on a regular basis.

EXAMPLES OF DUTIES (This is a general description of duties and is not all-inclusive.)

• Provide outstanding guest service while performing assigned duties, including interpreting and conveying information throughout the Park
• Maintain a high degree of confidentiality in performing all aspects of assigned responsibilities
• Prep the kitchen and grill for opening/closing in a timely manner
• Prepare menu and catering items for guests
• Monitor and uphold all safety and health regulations
• Must assist in protecting and safeguarding all property assets
• Must be able to safely operate kitchen and catering equipment
• Must accurately monitor food & beverage stock
• Must be knowledgeable about Aqua Adventure Waterpark to answer any guest questions
• Must resolve guest / associate concerns tactfully and as needed
• Recognize hazardous situations and contain area until help arrives
• Comply with standards of City designated safety agencies
• Attend training and staff meetings as assigned
• Assist other City departments in the event of major emergencies
• Perform other duties as assigned

SUPERVISION EXERCISED AND RECIEVED

Food Service/ Catering Coordinator and the Revenue/ Sales Manager supervise this position

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THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Intervention Counselor provides crisis intervention and individual and family counseling; identifies appropriate referral services to youth, families and individuals; participates in department and community meetings as necessary.  

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Provide individual, family and group counseling to children, adolescents, and adults using a variety of therapeutic and counseling techniques.  

• Provide crisis intervention services around a variety of issues including: incorrigible youth/status offenders, child/adult abuse, domestic violence, trauma, individuals experiencing mental health issues, and families in conflict; may conduct visits at homes, schools, and juvenile detention centers.  

• Conduct assessments to identify appropriate resources, provide referral services and connect clients with additional services as needed; May receive, process and track all incoming case management, outreach, and counseling referrals as needed. 

• Develop and maintain relationships with other social welfare agencies and organizations.  

• Prepare and give presentations to youth, parents and community members. 

• Conduct outreach to promote programs and services. 

• Generate and maintain appropriate records, client files, and accurate statistical/monthly reports. 

• Participate in department and community meetings as necessary.  

• May provide clinical supervision, training and assistance to other staff, interns or volunteers.  

• Develop and implement new processes and procedures as needed.  

• Attend meetings, trainings and workshops. 

THE POSITION:

Under general supervision, the Clinical Supervisor plans, organizes, participates in and oversees the clinical work and clinical staff of Youth and Family Services, including coordinating crisis and counseling intervention services, providing technical expertise, guidance and supervision for clinical staff, administering the clinical intern program, and performing related duties as required.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Plans, organizes, assigns, supervises, reviews, and evaluates the work of clinical staff; recommends selection of clinical staff; trains clinical staff and provides for their professional development; administers discipline as required. 
• Provides clinical expertise and consultation to clinical staff, interns, and police officers.
• Administers the clinical intern program; actively participates in intern recruitment, placement, training, and completion of all documentation required by educational institutions. 
• Provides group and individual counseling to youth and provides family therapy when appropriate, including the most challenging cases; provides crisis assessment and intervention; develops treatment plans and implements interventions; coordinates and follows up on referrals to relevant agencies and service providers; and provides follow-up support to students and families.  
• Conducts assessments of youth, individuals and families to identify appropriate resources and provide referral services.  
• Works in close collaboration with the Program Manager to develop and implement consistent standards and practices in clinical operations; develops and/or revises policies and procedures in response to changing client and organizational needs; participates in the development of Youth and Family Services goals and objectives. 
• Coordinates and responds to the rare occasions of crisis Union City Police Department call-outs and other community emergency situations as needed. 
• Ensures that staff remains current in the professional, legal and ethical standards of the profession; provides training and workshops as necessary for clinical staff and interns.
• Conducts and participates in meetings, trainings, and workshops with community partners, schools, and guardians to ensure high-quality delivery and coordination of services.
• Develops and maintains relationships with all stakeholders, including other social welfare agencies and organizations; conducts presentations and workshops for guardians on various educational topics.
• Works with the Program Manager to develop, track, and compile clinical program data and statistics; prepares various local, state and federal reports as necessary.

POSITION:  The Police Public Service Assistant III works within the Police Department’s Animal Services Unit to provide customer service to the many people visiting the animal shelter. Duties include taking in stray and surrendered animals, adoption interviews, answering phones and e-mails as well as animal behavioral assessments.  In addition, the PSA III will assist the shelter officer with other related tasks.  This is a long-term temporary assignment and may work up to 20 hours per week.

EXAMPLES OF DUTIES:

· Provide customer service including public counter, phones and e-mails.

· Initiate and maintain animal records (paper and electronic) in an organized, systematic manner

· Facilitate adoptions: show animals, counsel potential adopters, process adoptions paperwork, follow-up via phone call/email        

· Provide feedback to supervisory staff regarding animal plans (behavior modification, surgery, foster, adoption, euthanasia)

· Assist medical support team ensuring that animals receive necessary medications and are scheduled for spay or neuter surgery

· Administrative duties for shelter including Lost and Found Reports, email and voicemail

· Assist with behavior assessments for placement of animals

· Outreach to adoption partners

· Assist with enrichment of shelter animals

· Process incoming animals, stray and owner surrendered.

· Ability to perform cash, check and credit card transactions.

· Perform related duties as assigned.

QUALIFICATIONS:  Qualified candidates need to be Knowledgeable in modern office practices and Microsoft Office Suite.  Excellent customer service, strong organization and communication skills are also required for this position. You must be 18 years old to apply for this position. Previous animal handling experience preferred.

BENEFITS:  There are no benefits for this temporary assignment.

APPLICATION INSTRUCTIONS:  To be considered for this position, submit a completed City application and resume through our online application system at fremont.gov/apply or The Human Resources Department at 3300 Capitol Avenue, Building B, Fremont, CA 94538 has a kiosk you may use to apply online.

This position will remain open until filled and may close without further notice.

SELECTION PROCESS:  The process may include individual and/or panel interviews, Police Department background investigation or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process.  Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

The City of Fremont is an Equal Opportunity Employer.

Reasonable Accommodation:  We will make reasonable efforts in the selection process to accommodate persons with disabilities.

 Please advise Human Resources of any special needs in advance by calling (510) 494-4660                            

ABOUT US

Fremont is a well-managed and innovative city, and has recently generated national attention by placing 7th on the list of the Greenest Cities in America according to a 2018 Wallet Hub survey and ranking as the 3rd Best City in the Nation to raise a family,  also according to a 2018 Wallet Hub Survey.  Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,439 residents. As a full service city, Fremont employs over 937 regular employees and has a General Fund budget of $205.7 million for the 2018-19 fiscal year. 

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity.  Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.  Think Fremont!  

The Position

The City of Fremont is looking for an Assistant Chef to join the crew at the City-operated Senior Center.  Under direction of the Chef/Food Services Manager, the Assistant Chef will participate in the preparation, serving and clean up of a large number of “classic” lunch items for seniors as well as some catering engagements.  The Assistant Chef may substitute for the Chef/Food Service Manager in the latter's absence.  This is a thirty-two (32) hours per week position.  Normally the work hours are 6:30am - 1:30pm, Monday through Friday, very rarely are weekends and evenings required.

What is a typical day like for the ASSISTANT CHEF?

¨ Participate in receiving and inventory of ordered food and kitchen supplies.

¨ Prepare raw ingredients for cooking and cook food.

¨ Clean food service equipment such as dishes, flatware, pots, pans, serving equipment, stoves, sinks and floors.

¨ Return food service equipment to correct location after use/cleaning.

¨ Participate in the set up and break down of the food serving line.

¨ Participate in serving of food.

¨ Receive and respond to customer requests.

¨ Purchase food and supplies that are needed immediately from off-site locations.

¨ Coordinate and schedule the set-up and break down of classes & events.

¨ Other duties as assigned.

The ideal Candidate for this job

The City of Fremont is searching for an effective team player who is able to multi-task in a fast-paced work environment.  The Assistant Chef will have knowledge of foods commonly used in quantity meal preparation, kitchen cleaning techniques, and be able to use knives, scissors and other kitchen cooking implements.  The successful candidate must have the ability to prepare foods according to written and oral instructions, use common food preparation implements, and learn to operate specialized kitchen equipment.  In addition, the candidate must have the ability to develop and maintain cooperative working relationships with individuals from diverse backgrounds.

What we are looking for in a candidate:

Any combination of education and/or experience that has provided the knowledge and skills necessary for satisfactory job performance would be qualifying.  A typical way to obtain the required knowledge and skills would be:

¨ Eighteen months of experience in food preparation in a quantity food services facility. 

¨ Course work in an accredited vocational institution which includes quantity food preparation, equipment sanitation, and safe work practices.  This may be substituted for six months of the required experience.

¨ Strong customer service skills are essential and experience working with seniors is preferred.

¨ Possession of a Serve Safe Certification is required.

¨ Possession of a valid Class C California Driver’s License is required.  This classification requires the ability to travel independently within and outside of City limits.

¨ Ability to safely lift and carry up to fifty (50) pound boxes or bags is required.

COMPENSATION & BENEFITS

The salary for this part-time position ranges from $17.86 to $21.72 per hour depending on qualifications.  Fremont offers an attractive pro-rated benefits package, which includes, but is not limited to:  CalPERS retirement plan, paid holidays, medical, dental and other city paid benefits. A complete  benefits summary can be found at Fremont.gov or by using this link: Benefits Summary

This position is represented by the CFEA bargaining unit. The probationary period for this position is twelve (12) months.

READY TO APPLY?

To be considered for this  position, apply online by submitting a completed City application and resume through our on line application system: www.fremont.gov/cityjobs.

The test process for this position may include a written and/or performance exam, an individual and/or panel interview, fingerprint and reference checks, and medical evaluation.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process.  Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Performs a wide variety of semi-skilled and skilled maintenance duties in the installation, construction, repair and maintenance of City utilities and system operations, including the skilled operation of power-driven equipment. 

ABOUT US

Fremont is well-managed and innovative city, and has recently generated national attention by placing in Money Magazine’s top 50 “Best Places to Live 2016” in the country, and ranking 4th on the “Most Family Friendly” list of California cities by Estately.  Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 231,664 residents. As a full service city, Fremont employs over 915 regular employees and has a General Fund budget of $192.2 million for the 2017-18 fiscal year.
 
Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity.  Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.  Think Fremont!

Fremont Police Department—Administrative Operations Division—Animal Services Unit

Fremont Animal Services is responsible for providing care to lost and injured animals as well as protecting the public from animal-carried diseases. The Animal Services Supervisor responds to animal-related calls for service from citizens of the City of Fremont as well as oversees the care of animals being sheltered.  We promote responsible pet ownership and provide licensing services for pets.  The Animal Services Supervisor is responsible for supervising four (4) Animal Services Officers and fourteen (14) hourly employees.  The Animal Services Supervisor reports directly to the Animal Services Manager.

THE POSITION

As a member of the Police Department’s Animal Services team, the Animal Services Supervisor will supervise and participate in the work of the animal shelter section.

This position may be required to work weekends, holidays, and rotating shifts; respond to emergency animal services assignments during off-duty hours.

Example of Responsibilities
· Organize, schedule, assign, review and participate in the performance of work.
· Evaluate and discipline assigned staff.
· Provide technical training in laws, rules, regulations, processes and procedures related to the administration of the City's animal services program.
· Review operations, field developments, and productivity records.
· Monitor work for adherence to professional and mandated standards, completeness, accuracy and timeliness.
· Investigate state and municipal code violations in the area of animal service and take enforcement action.
· Provide input in the budget process.
· Prepare complex written reports.
· Coordinate the activities of volunteers assisting with animal shelter operations.
· Supervise the care and euthanasia of animals.
· Participate in the recruitment, examination and hiring process.
· Other duties as assigned.