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Job Description

Are you passionate about civil rights and equity? VTA is seeking enthusiastic individuals to join our Accessibility, Civil Rights, and Equity (ACRE) team as an HR Analyst. In this role, you'll play a vital part in shaping and implementing various programs, including VTA's Title VI Program, Language Access Plan, Public Participation Plan, Equal Employment Opportunity Program, and ADA Transition Plan.

Why Join Us?
This is an exciting time to join our expanding team! ACRE, within the Human Resources Division, is dedicated to supporting VTA's accessibility, civil rights, and equity goals. Your dedication to civil rights will contribute significantly to our mission of fostering respect in the workplace, promoting equitable transit, and engaging with our community.

We need someone who:

• Is passionate about strengthening diversity, equity, and inclusion in the workplace and community.
• Excels in communication, both written and verbal, and can interact effectively with people from diverse backgrounds.
• Is a critical thinker capable of analyzing complex issues and synthesizing information to reach informed conclusions.
• Demonstrates exceptional writing skills, producing detailed and persuasive reports.
• Can manage multiple tasks and projects simultaneously, even under tight deadlines, while maintaining professionalism.
• Is familiar with EEO, Title VI, and ADA legislation.
• Has a four-year college degree or equivalent experience in investigative roles.
• Experience conducting confidential interviews.
• Is proficient in creating complex reports and presentations.
• Has experience in meaningful community engagement experience.

• Assisting in administering various civil rights compliance programs internally and externally.
• Conducting thorough investigations into discrimination, harassment, or retaliation complaints, ensuring confidentiality.
• Analyzing transit services, programs, and activities to ensure compliance with relevant statutes and regulations.
• Building and maintaining effective relationships with VTA divisions, community-based organizations, and the public.
• Developing outreach strategies and representing VTA at community events to foster community partnerships.

• Prioritizing tasks amidst competing deadlines.
• Navigating diverse personalities and interests.
• Handling confidential and sensitive investigations involving acquaintances.

• Making a meaningful impact on workplace fairness and community equity.
• Gaining expertise in civil rights issues and advancing diversity, equity, and inclusion efforts.
• Working with a supportive, collaborative team eager to listen to your ideas.
• Continuously engaging in challenging and impactful problem-solving opportunities.

• Attention to detail
• Problem-solving skills
• Critical thinking ability
• Excellent communication (written and verbal)
• Results-oriented
• Self-motivation
• Creativity
• Dependability
• Customer service orientation
• Strong work ethic
• Responsibility

Essential Job Functions

Typical Tasks

Not all positions perform all duties and not all duties performed are listed. Duties performed vary depending on the area of assignment and within working level assigned.

• Administers various human resources programs;
• Reviews and analyzes existing or proposed policies, procedures systems, management and personnel activities, advises on their impact and makes recommendations for change;
• Provides consultation and analyses/recommendations concerning human resources functions and issues;
• Analyzes, investigates and responds to issues in assigned functional area;
• Researches, resolves, facilitates resolution of and/or makes recommendations concerning human resources issues;
• Conducts analytical studies;
• Prepares and presents written and oral reports and statistical analyses, as well as letters, memorandum, training materials, and other written documents;
• Plans, develops, organizes, implements, and evaluates a variety of difficult and complex management and employee training programs and organizational development applications;
• Conducts needs assessments regarding employee, management, and organizational training needs;
• Previews and evaluates vendor instructional materials; negotiates project contract and pricing with vendor;
• Conducts analysis of employee work force in compliance with FTA affirmative action guidelines;
• Assists in developing goals for the disadvantaged business enterprise and employment programs;
• Assists in drafting the Affirmative Action Plan;
• Performs outreach recruitment to encourage participation by underrepresented groups in and equal employment opportunity programs;
• Conducts investigations for grievances or challenges regarding the employment accessibility and ADA programs;
• Performs research and provides technical assistance to the General Counsel's office regarding a variety of human resources issues;
• May provide training and lead direction to other staff;
• Determines the most suitable recruitment strategies and selection process designs;
• Performs recruitment activities such as preparing and distributing job announcements and composing and placing advertising;
• Represents VTA at job fairs and other public events;
• Plans and conducts salary/benefits surveys;
• Conducts job audits and analyses;
• Analyzes and evaluates positions for classification, compensation, recruiting and testing;
• Determines appropriate compensation for positions;
• Interprets and applies procedures, labor agreements, contracts and benefits policies;
• Assists employees in understanding benefits programs;
• Works with benefits carriers to ensure proper administration of benefits contracts, correct payment of premiums and resolution of any service delivery issues;
• Investigates and assists in the resolution of grievances, discrimination and other types of complaints; Performs wellness related activities;
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in human resources;
• May manage multiple projects with short targeted completion dates;
• May act as a "technical analyst" for specialized computer applications;
• Performs related duties as assigned.

Minimum Qualifications

Employment Standards
Sufficient education and increasingly responsible experience to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree; and two (2) years of increasingly responsible experience performing human resources management and analysis and/or training for a public or private sector organization.

Attainment of experience in a large public agency is preferred.

Supplemental Information

Knowledge of:

• Human resource systems, techniques, practices and functions, including recruitment, classification, testing, selection, placement, training, equal opportunity programs, employee relations, and employee and retiree benefits management;
• Standard office practices and procedures, including automated human resource and word/data processing systems;
• Principles and practices of public personnel administration, management analysis, organization, budget, and communication;
• Applicable state, federal, and local laws, rules, regulations, and court decisions;
• Principles of training and motivation;
• Job analysis, recruiting and examining strategies and plans, position classification, position control, wage and salary administration;
• Employee benefit programs, including health plan administration and cost containment measures;
• Principles, practices, techniques and methods of planning, developing and administering training and employee development programs;
• Public sector employee relations, typical provisions of collective bargaining agreements and public employee labor laws, current labor relations practices, trends and major problems in the public sector;
• Techniques for investigating, analyzing, and resolving employee grievances;
• Applicable FTA regulations and guidelines relating to employment;
• Collaborative problem solving.

• Use initiative and good judgment;
• Consistently apply concepts, laws, methods, techniques, approaches and other guidelines of professional work in the human resources management field;
• Persuade, justify and project the consequences of decisions and/or recommendations;
• Organize and prioritize work and meet deadlines;
• Communicate clearly and effectively, both orally and in writing;
• Follow written and oral directions;
• Define problem areas, evaluate, recommend, and implement creative solutions to complex issues and problems;
• Plan, coordinate, and initiate action necessary to implement recommendations in order to manage assigned project;
• Work effectively under stressful situations involving confrontation and conflict;
• Organize and analyze varied and complex data and cost out various proposals;
• Develop and implement procedures and guidelines consistent with VTA policies and interpret these policies and procedures to staff and other agencies;
• Interpret and apply federal, state and local policies, laws and regulations;
• Be sensitive to cultural, racial, economic, and ethnic diversity;
• Translate specific organizational/training needs into curriculum, and conduct employee/management training sessions;
• Establish and maintain effective working relationships with employee associations, community groups, and individuals at all levels in a large, complex organization;
• Operate a computer and perform standard word-processing, spreadsheet, database, and human resources applications;
• Provide technical support on specialized computer applications as assigned;
• Maintain accurate records, files, and databases;
• Exercise good judgment within established policies and guidelines.

• Classic Members: 2%@55 
• PEPRA Members: 2%@62 

•  457 pre-tax 
• 457 Roth 
• Self-directed brokerage account option for qualifying employees 

Are you a motivated and detail-oriented individual with a strong interest in public finance and government operations?   If so, we want YOU!

The City of Sausalito is seeking qualified candidates for the Position of

(ACCOUNTING) INTERN

Pay: $25.00 Hourly

Part-time/ limited to maximum of 960 hours in a fiscal year.

This position is located in the City offices.

This is not remote/hybrid work.

Open until filled. First screening will be May 27, 2024.

At the City of Sausalito, we are committed to promoting transparency, accountability, and fiscal responsibility in our municipal operations. As an Accounting Intern, you will play a crucial role in supporting our finance department, understanding the intricacies of government accounting, and making a positive impact on our community.

The Accounting intern performs routine and/or general assistance tasks with variable difficulty. This assignment is to work within the finance department. The selected candidate will have the opportunity to network with professionals in local government and to observe firsthand the efforts of the City to resolve complex issues of policy and governance.

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live work and do business. Moreover, San José is the center of cultural government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.

The salary range for Staff Specialist is approximately $76,330.80 - $92,820.00 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience.

This is a class-based recruitment. Candidates who meet the minimum qualifications for Staff Specialist will be added to the active Qualified Candidate Group and contacted when a department-specific vacancy becomes available. If you are in the current Qualified Candidate Group, you will need to re-apply in order to be considered for future vacancies.

Staff Specialists perform paraprofessional administrative work of considerable complexity in various areas of public administration. An employee in this class performs a variety of administrative assignments related to the execution of administrative detail and assisting in departmental administrative service areas. A Staff Specialist may act as a lead to lower-level clerical classifications but is primarily an individual contributor with a high level of expertise in generalized office administration.
Typical duties and results may include:

• • Create surveys and compile data for general or departmental use; perform statistical and clerical work by creating, analyzing and preparing reports, and abstract written materials.
  • Participate in budget preparation and review by assembling and analyzing data of operating departments, such as staffing and equipment requests.
  • Provide assistance with personnel functions such as position control, interviewing, benefits, handling routine grievances, disciplinary actions, classification matters, claims, employee relations, and interpretation of personnel rules and procedures.
  • Supervise the maintenance of files and records, including automated recordkeeping systems; developing filing systems and procedures for file use; and ensure irretrievability of filed information.
  • Performs other related duties as required.

Apply by Friday, June 14, 2024 for first consideration

FIREFIGHTER/PARAMEDIC

Salary:  $111,408 - $132,815 Annually

ABOUT THE DEPARTMENT

The San Rafael Fire Department is an all-risk fire agency that includes 69 operational firefighters trained in the areas of firefighting, Advanced Life Support (ALS) response, ambulance transport, technical rescue, hazardous material response, disaster response, fire prevention, and community preparedness.  We constantly strive to provide the highest level and most capable emergency service delivery possible to our community; a service that is professional, compassionate, predictable, consistent, and sustainable.

We are looking for individuals whose values align with our departmental commitment to respect, integrity, compassion, equality, and fairness.

To schedule a station visit, phone or video call with active-duty personnel, e-mail Fire.Department@cityofsanrafael.org and provide your name and a contact phone number.

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $172 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

Come join our extraordinary team!

Please review the Firefighter-Paramedic job description available on our website.

The Firefighter-Paramedic protects life, property, and the environment by performing firefighting activities, emergency medical aid, hazardous materials response, and fire prevention duties. The position is also responsible for maintaining fire equipment, apparatus, and facilities.

The Department seeks individuals whose values align with our departmental commitment to respect, integrity, compassion, equality, and fairness. Our six San Rafael neighborhood fire stations deliver exceptionally courteous, compassionate, and professional public service.  Our firefighters are committed to helping their community and their fellow firefighters. Our workforce is diverse and continuously strives to reflect the diversity of the communities we serve.  Our members work closely with multiple service agencies to ensure we are meeting the unique needs of the multicultural community of San Rafael.

Our department supports a behavioral health program consisting of IAFF trained Peer Support members, as well as members trained in critical incident stress management. The culture established by our personnel is cited as a key contributor to what makes the San Rafael Fire Department a great place to work.  With over half of our line personnel having been hired within the past decade, there is a major focus on physical fitness, training, health and wellness, and an overall excitement about learning the art and trades of firefighting and emergency medicine.

MINIMUM QUALIFICATIONS:

• Candidates must have a high school diploma AND a minimum of 21 semester units of college coursework. 
• The following documents should be attached to your application as ONE PDF file.  If you are still in the process of obtaining a Firefighter I or Paramedic License you will be asked to provide a status update prior to full background:
  • CPAT card dated on or after June 14, 2023.  To register for an upcoming exam, visit https://www.fctonline.org/ 
  • Completion of CA State Board of Fire Services Firefighter I curriculum or ability to obtain prior August 1, 2024.
  • Valid California Paramedic License (or equivalent) or ability to obtain prior to August 1, 2024.  

BENEFITS:

The City of San Rafael offers an attractive compensation and benefits program, including participation in the Marin County Employees’ Retirement (MCERA) pension program, tiered contributions towards CalPERS health insurance, matching Retiree Health Savings (RHS) contributions, fully paid Dental coverage and Uniform Allowance.

Please review the attached job bulletin for benefit information.  You can also review our benefits summary and the San Rafael Firefighters’ Association MOU for more information.

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Department of Public Works (DPW) is seeking an individual whose values align with the values of the City's employees

The Public Works Department is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.Salary range for this classification is $122,959.20 - $149,822.40 annually. This range includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience.

The Department of Public Works is recruiting for a Chief of Surveys to provide the following typical duties and responsibilities which may include but are not limited to:

• Supervises an office technical staff in the preparation of drawings, corner records, record of surveys, reviewing improvement plans and specifications, parcel maps and tract maps.
• Reviews, approves, or examines land surveying documents (maps, plats, reports, descriptions, etc.) under supervision of the Land Surveyor.
• Manages surveying staff including supervision, hiring, training and performance evaluations.
• Plans, coordinates, and schedules all office surveying activities.
• Sets and maintains standard practices for office surveying activities and quality control.
• Consults with public and private engineers, inspectors, and contractors relative to requested work and coordinates any necessary activities.
• Communicates with clients and the public and resolves issues that arise during field surveys.
• Performs map and document research for field and office survey projects.
• Interprets construction documents for construction surveys.

The City of Sausalito is seeking qualified candidates for the Position of

Payroll Specialist

36 hours/4 days a week work schedule

This position is located in the City offices.

This is not remote/hybrid work.

Open until filled. First screening will occur April 22, 2024.  

Second screening will occur May 13, 2024.

Join our collaborative team today as a Payroll Specialist! Under general direction from the Finance Director, this position performs a variety of technical and professional payroll functions.

The successful candidate will be a key contributor to the Finance team, ensuring the City’s payroll operations meet all federal and state tax filing requirements and will be adept at managing tax withholdings, filings, and reporting. Duties include the processing and maintenance of the City's payroll, maintenance of employee payroll and leave records, preparing payroll reports, providing information to employees, and performing other related tasks to support the Finance Department.

Please click on the Job PDF to view the announcement.

Senior Management Analyst I/II

Finance Department

Level I:  $7,985 - $9,705 per month

Level II:  $9,507 - $11,555 per month

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Friday, February 16, 2024, for first consideration

The City of San Rafael is recruiting to fill a Senior Management Analyst vacancy within the Finance Department.  This position will report directly to the Finance Director.   The Senior Management Analyst I/II will support the city-wide budget process, including operating and capital budgets as well as long-term financial planning/forecasting.  You will perform fiscal and policy analysis of city-run programs and services. As a critical member of the Finance team, you will evaluate opportunities for regional inter-governmental collaborations for improved service delivery or efficiencies, participate in inter-departmental teams on priority special projects (such as Enterprise Resource Planning-ERP-system participation), and review financial policies and procedures to ensure alignment with industry best practices. 

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

THE POSITION:

This position provides advanced staff level assistance to executive or other management level staff, performs a wide variety of responsible and complex administrative and analytic duties, including providing information to the public and communicating Department and City activities and programs. 

You will join a team of analysts across the City who are assigned to different departments but work together as a team on the important management, budget, communications, and analytic functions for the City. 

This position is part of the Unrepresented Mid-Managers group and is “at will”.  Employment may be terminated with or without cause or notice, at any time by the City of San Rafael. 

Senior Management Analyst I – this is the entry-level classification.  Initially incumbents perform the more routine administrative analysis on new and current projects while learning City policies and procedures and gaining specialized knowledge related to the area of assignment.  As experienced is gained, there is a greater independence of action within established guidelines. 

Senior Management Analyst II – this class is the full journey level class and is experienced to work independently in identifying the need for and developing changes to operating practices, systems, programs and policies.  Incumbents perform the full array of duties within the area of assignment, including complex analytical projects and providing staff support to department administration and city officials as well as working with high degree of independence in interacting with all levels of city employees, managers, elected officials, community groups, and other governmental agencies and the public. 

This position performs the following essential job duties (including but not limited to):

• Assists or leads projects, tasks, and assignments that are priorities for the senior management staff.
• Assumes direct responsibility for managing a variety of projects and programs; oversee assigned administrative support functions including budget.
• Supervises, plans, organizes, and reviews the work of lower level technical and clerical staff.
• Leads departmental communication efforts, providing information to the pubic and interacting with media on issues pertaining to the functions and issues of the Department and City.
• Participating in drafting and implementing Department and/or City-wide goals, policies, and procedures.
• Manages or participates in special projects, including complex research of new programs and services, budget analysis and preparation, and feasibility analyses; prepare and present reports; participates in a variety of Department operations.
• Reviews council reports to ensure financial information is accurate and that policy issues have been addressed in advance.
• Tracks the impact of State and Federal legislation on the Department or city and make recommendations regarding City positions. 
• Prepares and monitors department annual and capital budgets, mid-year budget review, work plans and periodic forecasts; provides complete analysis of revenues and expenditures for each program, re-forecasts and develops new budgets.
• Compiles narrative, fiscal and status reports on department, division, project and fund revenues and expenditures and assists with necessary adjustments.
• Compiles narrative, fiscal and status reports on department, division, project and fund revenues and expenditures and assists with necessary adjustments. 
• Prepares and administers various grants for the department; monitors active grants to ensure that all stipulations and regulations regarding the use of funds are met; and maintains required records to ensure compliance.
• Participates in the public information functions of the City’s Emergency Operation Center.
• Prepares City Council agenda reports.
• Acts as staff to City Advisory Committees as directed by senior executive staff.
• Performs related duties as required.

To be eligible for this position, you must have knowledge of:

• Principles and practices of local government and public administration.
• Methods of research, program analysis, and report preparation.
• State legislative procedures.
• Communication strategies.
• Public relations and relationship building.
• Negotiations.
• Computer skills including graphics software.
• Municipal budget development and administration.
• Grant writing and management.

To be eligible for this position, you must have the ability to:

• Communicate effectively both orally and in writing.
• Work cooperatively with management, staff, and the public.
• Evaluate program policy and practice.
• Plan, coordinate and evaluate the work of staff.
• Compile, organize and analyze complex statistical data.
• Prepare clear and concise analytical and financial reports.
• Prioritize and meet multiple, frequently changing deadlines.
• Work independently and collaboratively to resolve issues and reach consensus.
• Interpret, apply and communicate policies, procedures and regulations.
• Make oral presentations.

EDUCATION and/or EXPERIENCE:

Any combination of education and experience that demonstrates possession of the requisite knowledge, skills, and abilities.  A typical way to obtain these would be:

• Equivalent to graduation from an accredited four-year college or university with major coursework in public administration, business administration or a related field.
• A master’s degree in public administration, public policy, or business administration is highly desirable.

Senior Management Analyst I:

• Three to four years of progressively responsible analytical experience.

Senior Management Analyst II (in addition to the requirements for the Senior Management Analyst I, this level requires):

• Five years or more of experience performing increasingly complex, professional analytical work with a high degree of autonomy.

SPECIAL REQUIREMENT:

• Possession of a valid driver’s license

See complete Senior Management Analyst I/II Job Description here.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is

required to use hands to finger coordination, handle, or feel and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video display and regularly works in inside environmental conditions.  The employee frequently works in evenings or weekends.  The employee occasionally works with use of personal vehicle.  The noise level in the work environment is usually moderate.

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.  Note:  Prior to appointment, candidate must pass a pre-employment physical, background check/fingerprinting, and driving record.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application:  https://www.calopps.org/san-rafael/job-20464983.

For more information about the City of San Rafael, please visit www.cityofsanrafael.org. 

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodation must be requested by the applicant. 

Per Diem Dispatchers will provide public safety dispatching at Levi's Stadium and/or Santa Clara Police/Fire Communications.

 

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. 

 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

 

 

Typical Duties

 

Duties may include, but are not limited, to the following:

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

Graduation from high school or possession of a GED

 

Minimum Experience Requirements: 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

 

License/Certifications: 

Possession of a current P.O.S.T. Basic Dispatch certificate is required.

 

Other Requirements:  

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.
• Must be able to perform all the essential functions of the job assignment.  All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.

 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

 

Skill In: 

• Reading and interpreting maps; and maintaining accurate records

 

Ability to: 

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

 

 

Additional Information: 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

 

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

 

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.

 

Please click on the Job PDF to view the announcement.