DEFINITION:
This is a supervisory position within the Police Records Division providing direct supervision of Police Records staff, reporting to the Police Support Services Manager. You will join a dynamic team environment and provide exceptional customer service to the public and to the employees of the Los Altos Police Department.
EXAMPLES OF TYPICAL JOB FUNCTIONS: The following statements are intended as general illustrations of the work in this job class.
Under general supervision:
- Receives information and complaints from the public by telephone and in person, relaying information as needed to appropriate department personnel
- Responds to inquiries from the general public with information on Police services and procedures
- Processes and indexes a variety of Police records and reports
- Updates and types various types of records
- Operates office machines and computers
- Receives bail money and schedules court dates
- Reviews requests for the release of police reports
- Uses interpersonal skills in dealing with upset individuals and emergency situations
- Testifies in court as required
- Researches and supplies various information and reports to authorized persons other than department personnel, as permitted by law
- Provides direct supervision of Police Records Specialists, including interpretation of department policies and procedures
- Assigns, coordinates, supervises, and evaluates the work of subordinate records personnel on an assigned shift
- Monitors employee workload
- Prepares employee work schedules
- Assists the Police Services Manager in developing and maintaining the training program, training manual and Standards and Operating procedures
- Represents the department at meetings and/or serves as liaison with other criminal justice agencies involving records or telecommunications issues
- Performs other related duties as assigned by the Police Services Manager
QUALIFICATIONS:
KNOWLEDGE OF: Basic English and arithmetic; City and Police Department policies, procedures, and services; types, sources, and nature of Police records; a variety of automated and manual law enforcement information systems such as CLETS and CJIC; basic principles and practices of supervision.
ABILITY TO:
Accurately type 40 words per minute; communicate effectively verbally and in writing using proper English grammar and spelling; maintain a wide variety of records related to Police services; courteously and tactfully relate to subordinates, the public, city personnel and law enforcement personnel; process related Police matters such as receiving bail money, scheduling court dates; resolve problems of a complex nature; take appropriate action in a variety of work situations; complete evaluations for staff supervised; motivate and counsel subordinate staff; make effective decisions without supervision and based on well thought out rationale and train personnel.
EXPERIENCE AND EDUCATION:
Any combination of experience and education that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
- Graduation from high school or possession of GED
- Minimum of two years of increasingly responsible technical experience in law enforcement related work
- Knowledge of County and State laws pertaining to public records release
- Knowledge of public safety systems, such as computer aided dispatch (CAD) records management (RMS), as well as regional, State and Federal criminal justice systems such as CLETS, NLETS, and NCIC
- Lead/supervisory experience in police records and significant contact with the public
LICENSE(S) AND CERTIFICATION(S):
- Possession of a valid California Class C driver’s license at the time of appointment and for the duration of employment
- Completion of a P.O.S.T. certified Police Records Supervisory course within one (1) year of appointment
- All candidates will be required to pass a City background investigation, which will include fingerprinting, and polygraph and psychological testing
IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: The ideal candidate is an exceptional communicator who enjoys providing outstanding customer service to the public, works well with team members, understands different styles and perspectives while acting with a high degree of emotional intelligence, has a can-do attitude and is a diligent worker who can multi-task and prioritize assignments while paying close attention to detail, is a respectful professional who understands the importance of confidentiality, is a fast-learner who is technically savvy and able to keep abreast of new and changing technology. Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification with standing and walking between work areas. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
ENVIRONMENTAL ELEMENTS
Works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
RECRUITMENT PROCESS:
The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a livescan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.
This position is open until filled with a first review date of December 9, 2019.
EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
