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Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
 

About the Department

Are you ready to join a team that is “Building Community Through Fun?”

Are you ready to make a difference?

The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live and visit. Our mission is to connect people through parks, recreation, and neighborhood services for an active San José. ActivateSJ, PRNS’s strategic plan, envisions healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity, and public life.
 
The Department creates and activates thriving public places, including over 40 community centers, 10 regional parks, over 200 neighborhood parks, Happy Hollow Park & Zoo, and over 65 miles of trail. We also offer diverse programming for all ages and abilities. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.
 
For more information, please visit sanjoseca.gov/prns.
 

Position Duties:

The total salary range for the Parks, Recreation, and Facilities Supervisor classification $112,563.36 - $137,220.72 annually.

This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidates’ qualifications and experience. 

The Parks, Recreation and Neighborhood Services (PRNS) Department is currently seeking to fill one (1) Parks, Recreation, and Facilities Supervisor position in the Recreation Division overseeing the Citywide Aquatics Program. The position will be responsible for the oversight and administration of the Aquatics programs at six (6) city owned facilities including one (1) year-round program. The position is responsible for all related duties to the operation and maintenance of the programs and its facilities. This includes but is not limited to the development and implementation of the Learn to Swim Program, Recreation Swim Program, training programs, staff certifications, contracts with external partnerships, and management of Full Time and Part Time seasonal staff.

The position will also be responsible for the oversight of maintenance and related capital improvements necessary to maintain all City owned pools in good working order consistent with local, State, and Federal requirements. This includes but is not limited to daily pool chemistry checks, pool vacuuming, monitoring of automated pool chemistry systems, development of annual capital plan for pools, and any other necessary duties to maintain the pools in good working order.

Bilingual applicants speaking a second language such as Spanish or Vietnamese are encouraged to apply.   

The Parks, Recreation, and Facilities Supervisor (PRFS) positions perform duties that may require knowledge in a variety of subject areas, such as recreation, therapeutic recreation programs, and/or gerontology recreation programs, and care and shelter coordination. The PRFS assigned to the Recreation Division performs duties that may require knowledge in a variety of subject areas, such as recreation, therapeutic recreation programs, and/or gerontology recreation programs. The PRFS may be assigned to Community Center operations, Citywide service areas (including leisure, seniors, therapeutics, or aquatics). Community Center operations include responsibilities in leading a team at a multi service HUB including seniors, adults, and youth programs in addition to recreation programming throughout the Council District at satellite sites. PRFS’ assigned to Citywide roles will be responsible for the administration and delivery of major citywide recreation programming related to the areas assigned to that PRFS. The positions must have the ability to constantly adjust to changing conditions and support a wide variety of customers, agencies, partners and department staff. 

In some assignments the PRFS may be responsible for ensuring the proper maintenance and operation of City Parks by supervising interpretive and education programs for City park users, ensuring safe, secure parks; maintaining and conserving natural features and wildlife in City parks and coordinating emergency services within parks, such as search and rescue and fire suppression. The positions must have the ability to constantly adjust to changing conditions and support a wide variety of customers, agencies, and department staff.

Responsibilities may include, but are not limited to the following:

• Supervises, trains, and evaluates subordinate staff and their work. 
• Gathers and compiles routine statistical, program, race, and ethnicity data. 
• Prepares and reviews records, forms, reports, permit applications, and grant reporting.
• May handle cash and perform cash reconciliation, monitors and tracks budgets. 
  • Prepares, controls, and implements budgets for specialized service programs within assigned area and provides budget input for personnel, equipment, supplies, and related items. 
  • Estimates equipment, material, manpower, and time necessary for work completion; sets priorities. Ensures all City safety protocols are followed. Responsible for equipment and inventory control. 
  • Ensures that recreation public facilities/structures are maintained in a clean, safe condition. Conserves and preserves natural open space for public enjoyment. Recommending improvements and inspects projects to maintain and restore natural resources in City Parks, undeveloped City/Park lands.
  • Plans, coordinates, and supervises comprehensive recreation activities for all age groups. 
  • Supervises public contact, liaison work, and preparation/presentation of programs related to recreation service programs.
    • Provides information regarding services and programs available through all forms of media.
  • Develops, reviews and/or supervises contracts for development, operations, projects, or sponsorships. 
  • Supervises development of resources through fundraising, solicitation of donations or co-sponsorships, and obtaining grants to support programs.
  • Responsible for administration of revenue generating activities including fee collections, revenue projections, and revenue analysis.
    • May develop proposals for methods to enhance the facility or operation with non-traditional funding sources or alternative manpower resources. 
    • Researches, evaluates, and recommends new and existing policy and/or organizational changes aimed at organizational development and improvements.
    • Aligns program objectives and work plans with the goal of better supporting the department’s cost recovery, fee generation, and financial sustainability targets. 
    • Performs other related work, as required. 
    • If assigned to fieldwork, possess ability lift, carry, push, and pull materials and objects (such as equipment) up to 50 pounds, or heavier weights, in all cases with the use of proper equipment.
    • Daily Pool Chemistry Checks
    • Pool Vacuuming as needed
    • Annual preseason opening and closing efforts of City owned pools
    • Management and planning of annual maintenance of the City owned pools
    • Participate in the development of annual Capital budget to support pool repairs
    • Evaluate and implement spending plan for Pool operations budget and maintenance budget
    • Possess desirable professional certifications including:
    • American Red Cross Lifeguard Training, CPR for the Professional Rescuer, and Basic First Aid
    • Water Safety Instructor
    • Instructor Trainer:
      • Water Safety Instructor
      • Lifeguard Training
    • Certified Pool Operator or Aquatics Facility Operator
    • Additional trainings as identified to support the oversight of the Aquatics Program 

How to apply:

• • To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose’s careers page by clicking on the URL link below.

  • https://www.governmentjobs.com/careers/sanjoseca/jobs/5160732/parks-recreation-facilities-supervisor-aquatics-parks-recreation-and-neighbo?pagetype=jobOpportunitiesJobs

Are you a passionate Application Developer with a keen eye for data and code and the capability to solve problems and turn ideas into solutions? Do you prefer a mixture of work from home and in the office? If so, we're on the lookout for you to join our innovative team and help us shape the future of our agency! 

As an Application Developer, you will provide solutions to business problems by developing software and scripts to improve data collection, analysis, and workflow development and refinement.  This position supports the Information Systems and Security Manager in supporting business technology across the agency and will collaborate with agency personnel and contractors to define problems, assess solutions, and provide end user support and training.  This position assists with identifying needs, proposing solutions, and estimating budgets for projects.  Additionally, this position will be the party responsible for any technology or information systems required for its work and may perform other duties as assigned. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and in applying concepts, plans, and strategies in ways which may deviate from traditional methods and practices. All work is expected to be carried out in an ethical, accurate, secure, timely, and confidential manner.  The incumbent must be experienced with software and systems related to computer operating systems, security, networking, data backup and recovery, and office productivity.  

Some key initiatives you’ll work on:

• Developing and maintaining custom applications used by the agency for mission-critical decisions.
• Developing data exchanges and processing through the use of various APIs from different software products.
• Developing software and system workflow design by using modeling, diagrams, and markup.
• Review and refactor code in use.
• Provide input on current and future technology initiatives.
• Track changes in technology areas and trends and prepare the agency for adoption of new standards.
• Secure agency applications and systems through the use of proper, secure coding practices.
• Provide support for Microsoft 365, Exchange, Power Platform, SharePoint Online, OneDrive, and Teams systems.
• Provide database administration services.
• Work on GIS system development.
   

Recruitment Timeline
The final date to apply is January 5, 2026. To be considered for this exciting and rewarding career opportunity, please submit your resume and cover letter. Resumes should reflect years and months of positions held.
Preliminary screening interviews, with the most qualified applicants, will be conducted the week January 19, 2026. Next steps which may include but are not limited to testing and/or panel interviews, will be determined by the number of qualified applicants received and will be conducted the week February 2, 2026.

Recruitment Contact
Contact phone: 
(530) 701-8674
Laken Schattner, HR Specialist
lschattner@yubawater.org

Do you enjoy working outdoors? Do you have a passion for preserving outdoor recreation and open space? Midpeninsula Regional Open Space District is recruiting for a Maintenance, Construction, and Resource Supervisor to plan, schedule, assign, and review the work of staff involved in the construction, modification, maintenance, restoration, and repair of District lands and facilities throughout the Santa Cruz Mountains.

About Midpen: Midpen helps plants, animals and people thrive throughout the greater Santa Cruz Mountains region by preserving a greenbelt of more than 70,000 acres of public open space with 250 miles of trails in 27 extraordinary preserves, permanently protected for natural resource conservation and ecologically sensitive public enjoyment and education. Midpen is a public agency with a focused mission that guides our work, and where every employee makes an impact.  If you are looking for an outstanding opportunity to contribute to the legacy of open space protection, natural resource restoration and outdoor recreation, working with an incredible team of like-minded colleagues, we invite you to apply for this position!  At Midpen, we believe open space is for all. Our public lands are shared spaces provided for the community by the community. All people, regardless of background, deserve respect, dignity, safety, and a sense of belonging. Midpen welcomes all people to enjoy the public open space preserves we hold in trust, supporting the mental, physical, and social well-being of our region.

About the Position: The Maintenance, Construction, and Resource Supervisor supervises the staff responsible for carrying out capital improvement projects, managing natural resources, and performing general preserve maintenance. The ideal candidate will plan, prioritize, and oversee construction and maintenance work; communicate effectively and collaborate with other departments to complete project requirements; coordinate with consultant teams; work with local and regulatory jurisdictional agencies to meet permitting requirements; evaluate employee performance; and ensure all safety procedures are followed. The position works under the general direction of the Capital Projects Manager or Area Manager and provides direct and general supervision to technical and maintenance staff. For additional information about the Maintenance, Construction, and Resource Supervisor duties, see the Job Description on the District website.

Assigned Location: Midpen has one vacancy for the position of Maintenance Supervisor. This is the Capital Projects Maintenance Supervisor and reports to the Capital Projects Field Manager. The start date for this position is early March 2026.  The reporting location is the Foothills Field Office - Cupertino (Address: 501 Rancho San Antonio Drive, Cupertino, CA 95014).  Current work schedule is on site Monday through Friday, 7:00 a.m. to 4:30 p.m., recurring 9/80 Monday day off.

In addition to filling this position, we intend to create a pool of highly qualified candidates to fill future opportunities at Midpen for the position of Maintenance Supervisor, and other assigned work locations may be at any of these other offices:

• South Area Office (SAO) – Campbell (Address: 240 Cristich Lane, Campbell, CA 95008)
• Skyline Field Office (SFO) – La Honda (Address: 21150 Skyline Blvd., La Honda, CA 94020) MAP
• Coastal Area Outpost (CAO) – La Honda (Address: 5710 La Honda Road, San Gregorio, CA  94074)

A Few Reasons Why You May Love This Job

• Collaborative work that directly supports Midpen’s mission to protect and restore the natural environment and contributes to providing nature’s benefits to everyone
• You’ll be part of a talented and dynamic team of bright, energetic, and motivated professionals with a passion for the outdoors, trails, and preserving open space
• Excellent employee benefits, including medical, dental, vision, tuition reimbursement, and a retirement pension through California Public Employees Retirement System (CalPERS)

Working Conditions: Work is a combination of office work and outdoor setting within the District’s open space lands with exposure to inclement weather conditions. May be required to work evenings, weekends, and holidays. Must wear prescribed District uniform and adhere to strict safety procedures and work habits. Employees must possess the ability to lift and carry materials and objects weighing up to 60 pounds and must possess the ability to push and pull objects weighing up to 100 pounds, with the use of proper equipment.

Midpen reserves the right to limit or deny off-duty employment or business ownership which creates a conflict of interest or an incompatibility with District employment. Additional information can be found in the Personnel Policies and Procedures Manual Section 4.13 Off-Duty Employment and Business .  

Education and Experience:  We realize your time is valuable, so please apply only if you have at least the required minimum qualifications outlined here: any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to an Associate’s degree from an accredited college or university with major coursework in park maintenance, resource management, or a related field and five (5) years of experience in construction and maintenance of and/or management of natural resources in a park, open space, and/or related facilities.

Licenses and Certifications:

• Possession of a valid California Class C Driver License
• Possession of, or ability to obtain, a valid Professional Rescuer Cardiopulmonary Resuscitation (CPR) certification.
• Possession of, or ability to obtain, a valid First Responder or equivalent certification.
• Possession of, or ability to obtain, the level of certification in the Incident Command System courses as specified under the National Incident Management System (NIMS).
• Possession of, or ability to obtain, a District approved Fire Suppression Training certification.
• Depending on assignment, possession of, or ability to obtain, an appropriate Qualified Applicator’s certificate.
• Depending on assignment, possession of, or ability to obtain, a valid Grade I Water Treatment Operator Certificate and Grade I Water Distribution Operator Certificate issued by the California Department of Public Health (CDPH).
• Possession of a valid California Class A or Class B Driver License desirable but not required.

Additional Information:   Employment offers are conditional upon the results of a fingerprint background check and a pre-employment physical.  Additionally, candidates with a commercial license will be required to pass a pre-employment/pre-duty drug test.  Midpen employees with an active commercial driver’s license who perform safety sensitive duties are subject to quarterly random DOT drug and alcohol testing. 

Ready to apply?  Great!  We welcome your application online at CalOpps.org. 

(To avoid missing important email communication about this recruitment, we suggest adding mpropenspace@calopps.org to your contacts or list of safe senders.)

Application deadline is Sunday, January 11, 2026.  Applicants with the most relevant experience and qualifications suitable for the position will be contacted for an interview.

The following application items are required to be considered*:

1. Fully completed CalOpps employment application 

2. Cover letter 

3. Resume 

4. Supplemental question responses

*Incomplete CalOpps employment applications, or applications without the required application items listed here, will not be considered for the position.

Recruitment Timeline: we are unable to accommodate individual schedules:

First Interview (virtual): Tuesday, February 3, 2026 and Wednesday, February 4, 2026 (Candidates will be scheduled on one of the two days)

Second Interview/Written Exercise (in-person): Wednesday, February 11, 2026

A note to applicants who currently live outside of the San Francisco Bay Area: before committing to the application process, and if you haven’t done so already, we suggest evaluating the feasibility of relocation. We recommend researching the cost of living in the San Francisco Bay Area, the cost to relocate, and typical commute times to Los Altos from outlying areas.

Applicants with disabilities may request reasonable accommodation by contacting the Human Resources department at(650) 691-1200 or via email at hr@openspace.org.

Put your passion for Open Space to work!

The City of Patterson’s Community Development Department is seeking to fill (1) one Building Services Supervisor position.  Duties include but are not limited to: Under general supervision performs responsible, complex and varied support, to include technical advisory work in processing and issuing building permits consistent with building and zoning codes; compiling monthly building reports required by state & county regulations; supervises the work of technical and support personnel assigned to the Building Services unit including, directing, organizing, scheduling, training, and coordinates work-related activities; and performs related duties as required and/or assigned. 

Apply: https://www.governmentjobs.com/careers/mss/jobs/5153781/eligibility-specialist-i

The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required.

 

Eligibility Specialist I:
The Eligibility Specialist I is the entry-level classification in the Eligibility Specialist series.  Incumbents may have prior experience determining eligibility for loans, financial assistance, unemployment or veterans benefits, or publicly or privately funded health, counseling or social services programs; have completed initial classroom training provided as part of the Eligibility Specialist Trainee training program; or may have the required level of education. Incumbents will be placed in a work team and initially may receive classroom instruction prior to being assigned casework and/or tasks. Incumbents will work under close supervision while learning to independently determine public assistance eligibility, and apply knowledge and skills learned from their training in completing eligibility tasks and applying complex regulations. As incumbents gain experience and work toward the journey level in the series, they are expected to work with more independence and have the ability to complete more complex tasks and/or handle larger client caseloads. Incumbents are expected to progress to the journey-level Eligibility Specialist II upon completion of one year of satisfactory performance in the entry-level Eligibility Specialist I classification.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Eligibility Specialist I and II classifications typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

Examples of Duties

 

Duties may include, but are not limited to, the following:
(For Eligibility Specialist I, duties are performed at the entry level.)

• Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services
• Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
• Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and eligibility for participation in various public assistance programs and services
• Ensures accuracy and completion of application and declaration forms
• Resolves discrepancies by securing documentation, medical records and confirmation from other agencies
• Enters and retrieves numerical and narrative data and issues benefits from an automated computer system
• Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results
• Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination
• Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform
• Explains a variety of plan options, costs and individual plan features through Covered California
• Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes
• Determines need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly
• Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy
• Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format
• Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed
• Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality
• Responds to questions and complaints of clients in person, by telephone, mail and/or email communication 
• Provides pertinent forms and pamphlets to clients as required
• Identifies suspected fraud and makes referrals for investigation
• Makes referrals to social service workers as needed
• Participates in special projects, studies, work assignments and committees
• Prepares correspondence and reports
• Performs related duties as assigned

Management Analyst I: $115,980.80 - $148,491.20 Annually
Management Analyst II: $127,982.40 - $163,820.80 Annually

Overview:

Valley Water is seeking a motivated, detail-oriented, and forward-thinking Management Analyst I/II to join our Purchasing & Contracts Unit. This position plays a critical role in managing the procurement of professional services and consultant contracts that directly support the agency’s operations, capital projects, and long-term water infrastructure investments.

As a trusted partner to project teams across the organization, the Management Analyst I/II ensures the timely, compliant, and strategic acquisition of consultant services essential to delivering high-quality water resources, watershed stewardship, and capital construction programs. The ideal candidate brings strong analytical capabilities, excellent communication skills, and the ability to navigate complex procurement and contracting processes with a customer-service mindset.

This position offers an exciting opportunity to contribute to projects that support community resilience, environmental sustainability, and long-term water reliability for Santa Clara County.

Our Commitment:
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

Key Responsibilities include, but are not limited to:

• Manage procurement activities for consultant and professional-services contracts, ensuring compliance with agency policies, procedures, and regulatory requirements.
• Lead solicitation development and advertisement, including collaborating with internal stakeholders to define scope, requirements, and evaluation strategies.
• Conduct market research, cost analysis, and procurement planning to support project delivery and operational needs.
• Facilitate proposal evaluations, negotiations, contract development, and contract amendments.
• Serve as a subject matter expert for procurement, providing guidance to project managers, executives, and staff on best practices and contracting strategies.
• Support procurement process improvements and policy development to enhance efficiency and transparency.
• Perform system functions including encumbering funds, processing contract modifications, maintaining accurate system data, and supporting procurement-related reporting.
• Manage documentation, prepare staff reports, conduct analytical studies, and present recommendations to management or committees as needed.
• Build strong working relationships with staff, vendors, and consultants to ensure timely and successful project execution.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Experience supporting or leading procurement and contracting activities within a public agency or regulated environment.
• Experience developing Requests for Proposals (RFPs), Requests for Qualifications (RFQs), and related solicitation documents.
• Experience conducting contract negotiations, managing contract amendments, and administering consultant contracts.
• Experience performing analytical work such as data analysis, budget review, policy evaluation, or operational research.
• Experience working collaboratively with multidisciplinary teams, consultants, vendors, and internal customers.
• Experience supporting process improvement initiatives or contributing to procedural/policy development.

Ideal Skills and Abilities:

• Strong analytical, research, and problem-solving abilities.
• Ability to interpret and apply procurement laws, regulations, and policies.
• Ability to prepare clear and concise reports, staff recommendations, and procurement documentation.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to support and advise project teams at all levels.
• Ability to facilitate meetings, provide training, and confidently present information to diverse audiences.
• Ability to work independently and exercise sound judgment in complex or sensitive situations.
• High attention to detail and accuracy in contract, financial, and procurement records.

Ideal Knowledge:

• Principles and practices of public-sector procurement, contracting, and contract administration.
• Best practices related to consultant acquisition, negotiation, and contract life-cycle management.
• Public administration, budgeting principles, organizational analysis, and policy evaluation.
• Applicable federal, state, and local procurement and contracting regulations.
• Methods for conducting market research, cost analysis, and vendor/consultant evaluation.
• Familiarity with enterprise financial systems, procurement systems, and reporting tools.

Ideal Training and Education:

A bachelor’s degree in public administration, business administration, accounting, economics, finance, law, or a related field.

Management Analyst I: At least 1 year of experience in contract and procurement administration and analysis involving complex issues.

Management Analyst II: A minimum of 3 years of experience in similar roles, including direct experience managing procurement of professional services and other consulting contracts involving complex issues.

Substitution: Additional directly related experience may substitute for required education (1.5 years of experience = 1 year of education, up to four years).
 

Purchasing & Consultant Contracts Unit (Position Code 372) 
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after six months of employment.

Please click the Job PDF button below to view the full job announcement.

Please click the Job PDF button below to view the full job announcement.

 The Accounting and General Services Specialist III position is in the Public Works Department. This position performs a variety of highly complex technical para-professional administrative duties in support of fiscal and accounting procedures, including budget preparation and auditing a variety of financial records under limited supervision. This position will require thorough knowledge of accounting terminology and procedures. The position is full-time, and scheduled for forty (40) hours per week. 

WHAT YOU’LL DO

• Coordinates services and repairs with maintenance staff and/or vendors; conducts inspections, investigations, or interviews as needed to identify problems.
• Enters data into computer systems and maintains information systems database; enter data, processes transactions, assess and validates data, compiles documentation, examines, reconciles and adjusts financial records and reports.
• Tracks progress of projects, payments, expenditures, and reimbursements.
• Creates, maintains, and monitors facility related agreements and contracts with outside vendors and contractors; monitors vendor/contractor/landlord performance, ensuring discrepancies or problems are resolved and work is done in accordance with contractual requirements.

San Juan Water District Seeks a Customer Service Technician

The Customer Service Technician is responsible to provide customer service and support to the public, responding to inquiries and complaints, receiving and processing payments and fees, and assisting with new connection and permit applications.  The District can hire at the I or II level, depending on experience. 

Duties Include:

• Providing customer service in person, by phone, and electronically; responding to inquiries and complaints regarding utility services, rate structures, billing, payments, hydrant permits, and service orders.
• Receiving, processing, and documenting customer utility payments, fees, and reimbursements; processing payments received by mail, phone, in person, and electronically.
• Assisting in resolving water-related service complaints.
• Maintaining customer accounts by monitoring and ensuring the accuracy of account information.
• Providing estimates to title companies when properties are being sold.
• Preparing, tracking, and assigning work orders related to leaks, service line breaks, water quality concerns, pressure issues, meter replacements, and time-and-material tracked services.
• Notifying customers regarding delinquent accounts, non-payments, and returned checks; applying late fees and penalties; following up on payment arrangements.
• Researching and investigating billing and payment inquiries; applying adjustments as appropriate.
• Preparing Will Serve letters, assigning meters, and assisting applicants with the application process.

To be considered, candidates should be knowledgeable of principles and practices of customer service, methods for cash handling and reconciliation, and billing and account management procedures. 

The qualifications include:

I level:

• Graduation from high school or equivalent 

II level:

• Two semesters of college level coursework or two years of experience related to business or accounting 

AND

• One year of responsible experience equivalent to a Customer Service Technician I. 

Both levels:

• Possession of a valid California motor vehicle operator's class C license.

The salary range for the I level is $30.42 - $36.50 and for the II level $33.60 - $40.32, depending on qualifications. In addition, the District offers competitive benefits which include District contribution to CalPERS retirement, medical (100% of premium for most offered plans), dental and vision for employee and dependents; District paid life insurance; 12 paid days of sick leave; 12 paid holidays; and paid vacation depending on length of service. In addition, the District provides retiree health benefits with 50% of the premium paid with 10 years of service and an additional 5% with each year of service up to 100% with 20 years of service in CalPERS participating agencies.

For more information, visit: https://www.sjwd.org/employment