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A Dispatcher II is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher II acts as the Department’s primary dispatcher, receiving and relaying incoming calls for emergency and non-emergency assistance; dispatching police units; operating a variety of telecommunications equipment including radio, telephone, and computer-aided dispatch systems; status monitoring, records and file maintenance in a computer-aided environment; and entry level dispatch training. A Dispatcher II may be assigned to work various hours, shifts, holidays, weekends and overtime.

Additional duties may include, but are not limited to, the following: prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports. Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

APPLICATION
Applications are only accepted online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application. Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application. Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency. Lateral applicants from a POST certified agency are not required to submit a typing certificate.

SELECTION PROCESS
Candidates are encouraged to apply early. Initial screening of applications is tentatively set for January 22, 2020. The most qualified applicants based on background and experience as evidenced by their application, will be invited for an oral board interview, which is weighted 100%. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration. Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

IMMIGRATION REFORM AND CONTROL ACT
To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER
The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

The City of Livermore is currently accepting applications for the position of Public Safety Dispatcher - Lateral.  Apply online at www.cityoflivermore.net/jobs to be considered.  This recruitment is open until filled and may close at any time.

THE POSITION

Public Safety Dispatchers receive 9-1-1 system emergency and non-emergency calls and dispatch assignments according to police procedures.  Dispatchers also provide support services; maintain records; and may be assigned to assist in processing of arrested persons. 

THE POSITION

Under general direction, the Web and Database Administrator coordinates the design, development, programming, and maintenance of the City’s Internet and Intranet web sites; maintains on premise and cloud databases and related services, including the security, effectiveness, efficiency, appeal and troubleshooting of databases; and develops databases and/or web applications that are in compliance with applicable city government requirements, standards and best practices.

ESSENTIAL DUTIES

Duties may include but are not limited to the following: 

• Strategically plan, develop, execute and manage the City website (architecture, format and design) in a way that makes it user friendly and effective;
• Design and optimize city Intranet site on SharePoint, using feedback from department leads and power users. 
• Ensures the clear, comprehensive and accurate presentation of the City’s on-line presence in the Internet/Intranet web sites.
• Design, develop and maintain web site documents, templates, graphics and navigational tools;
• Work cross-functionally among City departments to determine needs and ensure web solutions are developed to address those needs;
• Collaborate with the Communications and Marketing team to ensure proper branding and messaging is integrated into the architecture and content of the web sites;
• Track, measure and report on key website metrics for effectiveness of customer engagement;
• Keep current on emerging trends to ensure optimal user experience and engagement;
• Design, develop and maintain highly available databases, developing project plans that translate department needs into technical requirements.
• Execute complete database solutions from evaluation to implementation. This may include researching and implementing “off the shelf” database applications or the development of unique in-house applications which should be protected by an appropriate authorization constraint;
• Develop and enforce data management standards and/or new development protocols that promote standards and ensure that all applications are fully compliant with applicable regulations and best practices;
• Work closely with IT peers to maintain the integrity of the city’s data through multiple access schemes; facilitate sharing of common data by overseeing proper key and index management. Monitor database backups, install, upgrade and maintain database software; restore and/or recover data as necessary;
• Create data flow and data life-cycle documentation; develop and maintain internal database documentation describing requirements, design specifications, implementation and ongoing changes in applicable procedures for use by end users as well as other network personnel.

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.  A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

APPLICATION

To apply, please complete an application and supplemental questionnaire online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application.  Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application.  Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency. Lateral applicants from a POST certified agency are not required to submit a typing certificate.

 SELECTION PROCESS

CONTINUOUS RECRUITMENT:  Applications will be reviewed on an ongoing basis.  You must ensure complete submission of employment application and typing certificate as recruitment may close at any time.  Qualified applicants may be invited to take a written, entry-level Dispatcher test administered by City personnel. Applicants will be notified by email of the scheduled time and location.  Lateral applicants from a POST certified agency will not be subject to a written test. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score of 70% on the written test will be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

THE POSITION

Under general supervision, the Public Safety Dispatcher receives emergency and non-emergency calls for service and dispatches police and fire units or other public safety personnel; performs data entry and other clerical duties; and performs related work as assigned.

Knowledge of:

• Basic law enforcement terminology, rules and procedures.
• Modern office methods and procedures, equipment and filing systems.

Ability or Skill to:

• Communicate effectively with callers who may be injured, hysterical or angry, and from a variety of socio-economic backgrounds.
• Quickly and accurately read and analyze computer responses from a variety of systems to gather necessary information.
• Rapidly learn policies and procedures related to the work.
• Learn the principles and techniques of radio communication and record keeping.
• Learn the formats used in handling information for a variety of law enforcement communication networks.
• Learn criteria to determine an emergency or non-emergency.
• Learn to operate a computer-aided dispatch (CAD) system.
• Coordinate the work and track the status and location of law enforcement and fire personnel in the field at all times.
• Act with resourcefulness, courtesy and initiative.
• Work accurately under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Take facts and apply established procedures to the solution of problem situations.
• Learn pertinent codes, public record acts, and penal code sections.
• Courteously receive requests and complaints, answer questions, and make referrals.
• Learn the geography of the City of Newark.
• Maintain neat and accurate records.
• Communicate clearly and effectively with people from a variety of socio-economic backgrounds.
• Understand and carry out verbal and written instructions.
• Establish and maintain cooperative working relationships.
• Operate a variety of communications and office equipment.
• Type a minimum of 35 wpm.
• Perform multiple tasks at same time.

Want to be involved in the full array of public safety communications services for Police/Fire and EMS? Are you interested in doing that as part of a dynamic and progressive team? 

This is an outstanding opportunity to become part of our dedicated team and to be actively involved in taking our District forward. The San Ramon Valley Fire Protection District and the San Ramon Police Department have partnered to develop a joint 9-1-1 Emergency Communications Center. Dispatchers process all incoming emergency and non-emergency calls-for-service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state-of-the-art voice, data, and wireless technology utilizing TriTech CAD/RMS, Vesta 4.0, and Motorola MCC 7500 Elite. 

Below is a summary of some of the typical tasks a Public Safety Dispatcher completes. 

DUTIES:  

• Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
• Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
• Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
• Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information

For more information about the Public Safety Dispatcher duties, please visit: https://www.governmentjobs.com/careers/srvfire/classspecs/1178119?page=2&pagetype=classSpecifications

BENEFITS:
Please visit our website to view a summary of benefits: https://firedepartment.org/our-district/human-resources/benefit-summary

MINIMUM QUALIFICATIONS
Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications

REQUIRED EDUCATION
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.

REQUIRED LICENSE
Possession of a valid California Driver's License.  Maintenance of a valid California driver's license is required as a condition of employment. 

REQUIRED SPECIALIZED CERTIFICATES 
P.O.S.T. Basic Dispatch certificate required at time of application 

HIGHLY DESIRABLE BUT NOT REQUIRED
Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch
Healthcare Provider CPR certificate

APPLICATION PROCESS
Qualified candidates are encouraged to apply.  Candidates must apply online through Government Jobs at: https://www.governmentjobs.com/careers/srvfire. A complete job announcement is also available on the District website at www.firedepartment.org/employment.

This is a continuous posting. Applications will be reviewed on a rolling basis. Incomplete applications will not be accepted.

The District will review application material and select the most qualified candidates to participate in the recruitment process, which includes a panel interview.  

As part of the overall recruitment process, candidates who receive a conditional offer of employment will be required to successfully pass a background investigation, including credit report, and a medical examination, including drug screening.

THE SAN RAMON VALLEY FIRE PROTECTION DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.

The City of Fremont is accepting applications for the position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. We are accepting applications on a continuous basis.

For more information about the City of Fremont, the Fremont Police Department and the position, view our most recent job announcement by clicking the Job Announcement button to the right.

The City of Fremont is accepting applications for the position of Police Communications Dispatcher.  We are accepting applications on a continuous basis.  For more information about the City of Fremont, the Fremont Police Department and the position, view our most recent job announcement by clicking the Job Announcement button to the right.

Help Doesn’t Just Arrive. It’s Dispatched.
“Dispatching is much more than you could ever begin to imagine. It is the most rewarding career I could have ever imagined.” —Kayla Bacon, Police Communications Dispatcher

The Ideal Candidate
The City is searching for an effective team player who is able to multi-task in a fast-paced work environment. Our dispatchers:

• Learn the principles and techniques of radio communication and record keeping
• Possess the ability to communicate clearly both orally and in writing
• Project a clear, distinct speaking voice
• Read and interpret maps and act with resourcefulness, courtesy and initiative

Benefits
The City of Fremont offers a diverse benefits package to better your work-life balance as a Police Communication Dispatcher. The benefits include, but are not limited to the following highlights:

• Excellent CalPERS retirement plan
• Prime Schedule: 11 hour shifts, 4 days on, 4 days off
• One hour paid on-duty workout
• 12 paid holidays and 1 floating holiday
• 192 hours annual General Leave starting, with a maximum of 264 hours
• In-house training and continuous development
• $1,797 monthly City contribution towards the Teamsters Local
• 856 Health and Welfare Trust, which includes medical, dental, vision, retiree medical and supplemental life insurance
• $50,000 City paid life insurance
• $650 annual uniform allowance
• Up to $1,500 in tuition reimbursement annually
• Specialist pay and opportunities for overtime pay
• A culture of promoting from within
• Wellness Program