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Management Analyst II: $124,259.20 - $159,057.60 Annually 
Senior Management Analyst: $133,806.40 - $171,350.40 Annually 

Join Our Team!

Are you passionate about driving impactful projects through grant funding? Valley Water is seeking to hire a dedicated Senior Management Analyst/ Management Analyst II to lead pre-award efforts within our Grants, Compliance, and Claims Management Unit. If you're looking for a role where you can collaborate across multiple teams and contribute to the success of vital water projects, this is the opportunity for you!

Overview:
The Grants, Compliance, and Claims Management Unit with Valley Water is the centralized unit for seeking and managing grants brought in to help fund Valley Water projects. The pre-award side of work within the unit will be administered by this Senior Management Analyst, with support from a Management Analyst II, and oversight by the Grants Unit Manager.
 
Senior Management Analyst (SMA): Core components of the Senior Management Analysts work will include researching grant opportunities and writing grant applications; high levels of collaboration with project teams, grants liaisons in watersheds and water utility divisions, procurement, legal, government relations, capital improvement program, and communications; and tracking/reporting. The position will tie efforts into the two grant roadmaps (i.e. strategic funding plans), assist in preparing updates to the Board and staff via all employee communications, and aid in early compliance reviews (pre-agreement) to ensure Valley Water can meet grant terms and conditions. As a Senior, the position will help implement new grants management software on the pre-award side in coordination with the unit’s compliance and claims staff, assist in updating standard operating procedures, and work with the Unit Manager to clearly define rationale for which grants to pursue.

Management Analyst II: Core components of the Management Analyst II's work will include assisting the SMA in researching grant opportunities and writing grant applications, coordinating with project teams, tracking and reporting grant-related information, assisting with compliance tracking for federal and state grant terms and conditions, and assisting with grant communications such as the bi-monthly Grants One Pager update for the Board of Directors and the Grants Action Team monthly meeting.

Our Commitment: 
Racial equity, diversity and inclusion are integral to Valley Water. We are committed to building and sustaining an inclusive and equitable working environment for all. We believe every member of our team enriches our diversity, contributes to inclusion, and strengthens belonging by broadening our perspective and collective understanding of the world around us to accomplish our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship. 

Key skills necessary for this position include:

• Grant writing/technical writing
• Attention to detail
• Time management
• Project/program management
• Knowledge of finance/budgeting 
• Knowledge of procurement/contracting
• Software skills (Word, excel, PowerPoint, Smartsheet, DocuSign, financial management software)
• Communications (we work with large teams across the agency as well as with granting agencies)
• Ability to work independently and report out findings

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• For Management Analyst II: Three (3) years of grant experience performing administrative, operational, management, or financial analysis of complex issues.
• For Senior Management Analyst: Five (5) years of grant experience performing administrative, operational, management, or financial analysis of complex issues.

Ideal Skills and Abilities: 
Management Analyst II:

• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Coordinate and participate in administrative, budgeting, and fiscal reporting activities.
  Independently identify, plan, and conduct management, financial, administrative, and operational studies.
• Develop improvements in operations, procedures, policies, or methods.
  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Perform quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.
• Develop and maintain specialized computer software and databases for gathering and analyzing data.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations, technical written material, and Valley Water policies and procedures.
• Represent the unit/division and Valley Water in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Senior Management Analyst:
In addition to the qualifications for a Management Analyst II:

• Train, organize, assign, and review the work of assigned staff.
• Analyze, identify options, and make recommendations for the solution of budgetary, procedural, and general management problems and program needs.
• Prepare a variety of administrative, financial, statistical, and analytical reports.
  Recommend, gain stakeholder buy-in, and implement modifications to existing programs, projects, systems, policies, and procedures.
• Collect, interpret, and evaluate highly complex and diverse information and data.
• Manage ambiguity, quantitative or qualitative, to prepare clarity for decision-making.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Research, analyze, and review the project plan for assigned projects and determine workflow needs.
• Research, analyze, and propose integration of legislative and regulatory matters into current area of responsibility.
• Interact with political acumen with elected officials and executive staff.
• Administer and monitor assigned contracts.
• Use common desktop applications and software.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Ideal Knowledge: 
Management Analyst II: 

• Complex theories, principles, and practices of public administration as applied to operational unit and program administration.
• Sources of information related to a broad range of Valley Water programs, projects, services, and administration.
• Methods of quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles of budget preparation, analysis, forecasting, and control.

Senior Management Analyst:
In addition to the qualifications for Management Analyst II:
Some Knowledge of:

• Principles, practices, and responsibilities involved in leading the work of assigned staff.
• Common desktop applications and software.
• Principles of business writing and report preparation.
  Working Knowledge of:
• Principles and practices of program development and administration.
• Principles of budget preparation, analysis, forecasting and control.
• Methods and techniques of contract administration.

Thorough Knowledge of:

• Theories, principles, and practices of public administration as applied to assigned unit or division.
• Government agency programs such as, but not limited to, finance, budgeting, procurement, human resources, government relations, legal, water utility and watershed operations and management, and/or other related programs.
• Methods and techniques used to analyze business processes and recommend solutions for existing problems.
• Methods and techniques used to collect and analyze data and prepare reports based on findings.          

Ideal Training and Education:
Equivalent to a bachelor’s degree from an accredited college or university with major course work in public administration, business administration, accounting, finance, or a related field.
Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.  

 

Required License or Certificate Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.
 
To review the Classification Specification for Management Analyst II, please click here (Download PDF reader)
To review the Classification Specification for Senior Management Analyst, please click here (Download PDF reader) 

Grants, Compliance, and Claims Management Unit (Position Code 68) 

Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.  

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite.    

The Digital Media Manager is the lead writer and content strategist for the Office of Supervisor Paloma Aguirre. This position is responsible for developing and executing written content for social media, newsletters, speeches, digital platforms, press releases, and official statements. The Digital Media Manager ensures consistent voice, tone, and message alignment across all platforms and works closely with the Media Content Producer to deliver cohesive digital storytelling. This position reports to the Director of Communications. 

Key Responsibilities:

• Draft, edit, and publish content for newsletters, social media, and the official website.
• Write press releases, talking points, public statements, and speeches.
• Develop and maintain a content calendar in alignment with office goals and public engagement efforts.
• Support rapid response communications during high-profile or crisis events.
• Collaborate with the Media Content Producer to pair visual and written content effectively.
• Track analytics on digital engagement to track performance and adjust content strategies accordingly.
• Ensure all written content reflects the values and voice of the Supervisor.
• Monitor trends and conversations in local media to inform messaging and identify opportunities for engagement.
• Assist with translation and adaptation of bilingual content for cultural accuracy and tone.

 

Business Systems Analyst, Confidential

 

Regular Full-Time Employment Opportunity

 

This classification has been designated as confidential. Salary listed includes a 3.5% confidential premium.

 

The final filing date is Monday, August 25, 2025 at 5:00 p.m. or after receiving 100 qualified applicants, whichever is first.

 

The City of Sunnyvale is recruiting for the position of Business Systems Analyst, Confidential. The Business Systems Analyst assigned to this role will provide complex analytical support for the maintenance and/or enhancement of the City’s Oracle ERP system. They will serve as a functional expert and a liaison between the Human Resources Department, business users, Information Technology Department Staff, vendors, and service providers. The primary responsibility of this position is to provide lead and consultation on the HRIS system and continued maintenance.  We are looking for an organized, detail oriented, and collaborative individual with great interpersonal skills. In this confidential position, a significant degree of discretion, integrity and independent judgment is required.

 

Work Schedule: The position is eligible for telework, up to 2 days per week, after a 6-month mandatory onsite work schedule. The telework schedule is subject to approval from the department director as permitted by City policy and practice.

 

Minimum Qualifications

Education/Experience

 

A Bachelor’s degree from an accredited college or university with concentration in public administration, business administration, computer science, information technology, business information systems or closely related field; AND two years of technical or professional experience in a field related to the department.
 
NOTE: A Master’s of Science degree in Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience.

 

A complete application consists of a City application and responses to the required supplemental questions.  The position opens on Monday, August 4, 2025 and the final filing date is Monday, August 25, 2025, at 5:00 pm.  Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. 

Salary:  $113,170.01 - $144,437.36 Annually

 

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click JOBS

To apply, click the following link:

https://www.governmentjobs.com/careers/sunnyvale/jobs/5022960/business-systems-analyst-confidential

 

Job Description Link:

https://www.governmentjobs.com/careers/sunnyvale/classspecs/1763528

ADMINISTRATIVE ANALYST (LABOR COMPLIANCE)

 

Regular, Full-Time Employment Opportunity

 

This position opens on August 8, 2025, and the final filing date is August 28, 2025, at 5:00 p.m. or after receiving 75 qualified applicants, whichever is first.

 

The current vacancy in the Public Works Department is for the Labor Compliance Program. This position will provide support to public funded public works projects, including auditing and reporting duties. The position will review, interpret, and apply state and federal labor codes related to possible Labor Code violations. The job involves responding to technical questions regarding prevailing wage rates, working with internal and external customers, and reviewing and processing certified payroll records.

 

The ideal candidate will possess strong leadership skills, the ability to work independently and collaboratively as part of a team with an emphasis on cooperation with other departments and partner agencies to achieve the City’s goals and objectives.

 

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application and responses to the supplemental questionnaire.  The position opens Friday, August 8, 2025and final filing date is Thursday, August 28, 2025 5:00 PM or after receiving 75 qualified applicants, whichever is first. For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

 

Salary: $47.43 - $60.53 Hourly

Do you have a passion for protecting and preserving open space?  Midpeninsula Regional Open Space District is seeking a skilled and motivated Wildlife Ecologist III to join our team of resource management professionals working to protect and restore the natural environment within Midpen’s land in the Santa Cruz Mountains and the San Francisco Peninsula.  While there is regular field work, the ideal candidate will also bring strong communication, project management, and collaboration skills to the position.

 

About Midpen: Midpen helps plants, animals and people thrive throughout the greater Santa Cruz Mountains region by preserving a greenbelt of more than 70,000 acres of public open space with more than 250 miles of trails in 27 extraordinary preserves, permanently protected for natural resource conservation and ecologically sensitive public enjoyment and education.  Midpen is a public agency with a focused mission that guides our work, and where every employee makes an impact.  If you are looking for an outstanding opportunity to contribute to the legacy of open space protection, natural resource restoration and outdoor recreation, working with an incredible team of like-minded colleagues, we invite you to apply for this position! 

 

The incumbent will be a part of a cohesive team of 15 in the Natural Resources Department, which is comprised of three Programs: Wildlife, Vegetation, and Earth Sciences. The Wildlife Program has five full-time program staff, including this position, and a seasonal intern. The Wildlife Program covers a broad range of topics including but not limited to: permit administration, wildlife conflict management, special status species monitoring and research. The Natural Resources Department is part of the Visitor and Field Services service line. For additional information about the position, see the Job Description on Midpen’s website.

 

About the Position: The Wildlife Ecologist III will co-lead Midpen’s natural resource permitting program for capital and routine maintenance with their counterpart in the Earth Sciences Program.  This position is responsible for negotiating, administering and overseeing compliance with regulatory permits; reviewing documents and other work products prepared by consultants or District staff as needed to satisfy permit application or reporting requirements; obtaining wildlife (Endangered Species Act) permits and overseeing permit compliance for capital projects and routine maintenance; generating reports for submittal to regulatory agencies; and coordinating with regulatory agency staff on permitting and compliance.  General responsibilities of this position will also include managing consultants and contractors; managing wildlife habitat restoration or enhancement projects; writing detailed technical summaries and reports for District staff and the public; and conducting surveys in the field.

 

The Wildlife Ecologist III has broad technical experience in wildlife and habitat management, is self-directed, and works independently managing complex large-scale projects. The ideal candidate will have knowledge and experience in: negotiating and securing permits (ideally programmatic permits) from regulatory agencies primarily California Department of Fish and Wildlife and US Fish and Wildlife Service but may include US Army Corps of Engineers or Regional Water Quality Control Board; overseeing sensitive status species monitoring, reporting and recovery efforts; land stewardship and environmental planning; data collection, analysis, and interpretation; GIS software or online platforms; preparation of clear and concise reports; developing and maintaining records for regulatory agency permits; and managing consultants and contractors. Knowledge of CEQA is desired but not required.

 

The Ideal Candidate:

• Possesses a broad breadth of understanding of wildlife management for wide ranging taxa from large megafauna to micro invertebrates

• Experience in negotiating and securing permits (ideally programmatic permits) from regulatory agencies primarily California Department of Fish and Wildlife and US Fish and Wildlife Service but may include US Army Corps of Engineers or Regional Water Quality Control Board.
• Experience overseeing sensitive status species monitoring, reporting and recovery efforts
• Is a creative thinker, problem solver and able to juggle competing priorities
• Strong background in project management, from developing project scopes, schedules and budgets to consultant and contract oversight
• Ability to work collaboratively in a multidisciplinary team to deliver capital projects, and public access projects, while avoiding or minimizing impacts to sensitive natural resources
• Assists staff in designing projects to reduce the need for mitigation, understands mitigation monitoring and reporting, and works creatively to secure mitigation when needed
• Ability to develop and maintain relationships with partner agencies, environmental advocacy groups, scientists and researchers, as well as other staff, boards, volunteers, vendors and the general public
• Strong public speaking skills
• Report writing skills

A Few Reasons Why You May Love This Job

• Collaborative work that directly supports Midpen’s mission to protect and restore the natural environment
• You’ll be part of a talented and dynamic team whose work contributes to providing nature’s benefits to everyone
• Excellent employee benefits, including medical, dental, vision, tuition reimbursement, and a retirement pension through California Public Employees Retirement System (CalPERS)

Work Environment: The Wildlife Ecologist III functions within a team environment with other Resource Management staff. The position is located in Midpen’s District’s Los Altos office, reporting to the Senior Resource Management Specialist. Work will occur in both office and field environments throughout the District’s Open Space Preserves, with travel from site to site. When conducting field assignments, work may include traversing rough, difficult terrain in inclement or hot weather with exposure to poison oak and other environmental risks. Following onboarding and successfully meeting job performance expectations.  Midpen offers a hybrid office/telecommute and 9/80 schedule for this position.

 

Education & Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• equivalent to graduation from an accredited four-year college or university with major coursework in watershed science/management, hydrology, water law policy, engineering, ecology, biology, earth sciences or other closely related subject, and
• three years increasingly responsible experience in the field of resource planning and management, including at least one year of supervisory and administrative responsibility. Requires excellent organizational, interpersonal, oral and written communication skills.
• A master’s degree is desirable.

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

 

Benefits: Midpen provides a competitive benefits package including health, life and disability insurance, CalPERS pension and paid leaves.

How to Apply:   Apply online via CalOpps.org.  

Application deadline is Monday, September 1, 2025. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for an interview.

 

The following application items are required:

1. Fully completed CalOpps employment application* 

2. Cover letter 

3. Resume 

4. Supplemental question responses

*Incomplete CalOpps employment applications, or applications without the required application items listed here, will not be considered for the position.

 

Interview Schedule (we are unable to accommodate individual schedules):

First Interview (virtual): Thursday, September 18, 2025

Final Interview (in-person): Wednesday, September 24, 2025

 

A note to applicants who currently live outside of the San Francisco Bay Area: before committing to the application process, and if you haven’t done so already, we suggest evaluating the feasibility of relocation. We recommend researching the cost of living in the San Francisco Bay Area, the cost to relocate, and typical commute times to Los Altos from outlying areas.

 

At Midpen, we believe open space is for all. Our public lands are shared spaces provided for the community by the community. All people, regardless of background, deserve respect, dignity, safety, and a sense of belonging. Midpen welcomes all people to enjoy the public open space preserves we hold in trust, supporting the mental, physical, and social well-being of our region.

 

Midpeninsula Regional Open Space District is an Equal Opportunity Employer

Applicants with disabilities may request reasonable accommodation

by contacting the Human Resources department at 650-691-1200   

Put your passion for Open Space to work!

 

ABOUT THE POSITION

We have a fantastic opportunity for an experienced, forward-thinking professional to join our team as Facility Maintenance Manager and lead our dynamic citywide facility maintenance program. In this pivotal role, you’ll work collaboratively with City staff, contractors, community partners, and public facility users with tact, discretion, and professionalism in every interaction. As our Facilities Maintenance Manager, you’ll take the helm in planning, organizing, coordinating, and managing both staff and operations of the Facilities Maintenance Division. Your strategic vision will drive long- and short-term project planning while you oversee the maintenance and repairs of municipal facilities. You’ll spearhead the development and maintenance of comprehensive asset management programs; optimize division resources to boost organizational productivity and customer service and serve as the go-to expert providing complex and strategic support in areas of expertise; and perform related work as required.

This dynamic management position empowers you to shape, evaluate, and elevate all programs, services, and activities within the Facilities Maintenance Division. You’ll lead the charge in delivering comprehensive facility maintenance and improvements, craft and implement forward thinking policies and procedures for assigned programs and oversee budget administration and asset management systems. As a trusted professional resource, you’ll drive organizational, managerial, and operational analyses and studies while exercising independence, initiative, and discretion within our supportive framework.

The position is open until filled; Candidates are encouraged to apply early.

Review the complete job description.

The Policy Advisor for Public Safety is responsible for tracking and shaping policies related to law enforcement, emergency response services, probation, juvenile justice, and criminal justice reform. The Advisor works to ensure that public safety systems in District 1 are rehabilitative, transparent, equitable, and aligned with community needs. This position reports to the Director of Policy. 

Key Responsibilities:

• Monitor board items and legislative actions related to the Sheriff’s Department, Probation, District Attorney, and emergency response.
• Draft board letters, amendments, talking points, and constituent updates.
• Draft talking points and speeches that communicate the elected’s policies, priorities, and vision to constituents, stakeholders, and community leaders
• Serve as liaison with community safety coalitions, violence prevention groups, and first responders.
• Provide support to the elected at community events coordinating scheduling, logistics, and constituent engagement.
• Conduct research and communicate policy ideas in support of the elected’s legislative agenda.
• Develop strategies that promote rehabilitation, accountability, de-escalation, diversion programs and reduce recidivism. 
• Track jail conditions, behavioral health service integration, and reentry programs.

The Policy Advisor for Land Use and Environment Group (LUEG) leads the Supervisor’s agenda in areas including the Tijuana River sewage crisis, environmental policy, transportation, housing, climate adaptation, agriculture, and regional planning. This person plays a key role in the Supervisor’s priorities for equitable development and environmental justice. This position reports to the Director of Policy.

Key Responsibilities:

• Analyze and advise on policies related to planning, permitting, housing sustainability, and transportation.
• Draft policy proposals, board letters, environmental reviews, and public updates.
• Draft talking points and speeches that communicate the elected’s policies, priorities, and vision to constituents, stakeholders, and community leaders.
• Monitor the County’s Climate Action Plan, general plan amendments, and mobility investments.
• Conduct research and communicate policy ideas in support of the elected’s legislative agenda.
• Provide support to the elected at community events coordinating scheduling, logistics, and constituent engagement.
• Engage with academic researchers, environmental advocates, housing developers, and regional planning agencies.

Housing Specialist I, Term-Limited

 

This term-limited position is currently approved for a two-year assignment with the potential of an extension to three years upon approval.
 

The position opens Wednesday, August 6, 2025, and the final filing date is Wednesday, August 27, 2025, at 5:00 pm.

 

The City of Sunnyvale is seeking a term-limited Housing Specialist I to join the Housing Division in the Community Development Department. The term-limited Housing Specialist I will focus on the planning and implementation of unhoused services and programs. Under direction of the Housing Officer, Homeless Services Manager, or the Affordable Housing Manager, the term-limited Housing Specialist I will play a key role in the planning and development of new affordable housing, creating new housing programs and unhoused services and programs, implementing the Housing Element, applying for grants/funding to support affordable housing, and monitoring housing legislation. The term-limited Housing Specialist I will perform technical and professional level planning and community development work, with an emphasis on creation and implementation of programs that serve people experiencing homelessness and/or affordable housing programs. This position will closely collaborate with affordable housing developers, various housing advocacy groups, local non-profits, and the community. The ideal candidate will be a passionate affordable housing professional who is a motivated self-starter able to work independently, while also being a team player who can communicate effectively with supervisors, colleagues, consultants, and decision-makers. Creativity, critical thinking, public speaking, and the ability to perform research and analyses are essential traits.

The Housing Division is a passionate and hardworking group of professionals dedicated to meeting the housing, human services, and unhoused service needs of the community. We work collaboratively to achieve our housing goals and foster an innovative and team-focused work environment. The City continues to be a leader in supporting affordable housing and implementing dynamic housing programs. Since the 1980’s, the City has awarded more than $100 million in City housing funds towards developing or preserving affordable housing, and awards over $1.5 million in federal funds annually.

 

The minimum qualifications for education and experience can be met in the following way:

 

(1) a Bachelor's degree from an accredited college or university in urban planning, public administration, business administration, architecture, public policy, social work, psychology, public health or a related field; AND Three years of professional housing programs/policy experience, real estate development,  land use planning program experience or program management, planning, development and/or evaluation of unhoused services or programs; OR
 
(2) a Master's degree from an accredited college or university with major coursework in urban planning, architecture or a related field; AND Two years of professional housing programs/policy experience, real estate development, land use planning program experience, or program management, planning, development and/or evaluation of unhoused services or programs. 

 

The eligibility list from this recruitment may also be used to fill future vacancies in the classification.

 

Salary: $54.98 - $70.17 Hourly

 

To review the full job description and apply, please use this link: https://www.governmentjobs.com/careers/sunnyvale/jobs/5023445/housing-specialist-1-term-limited

TEMPORARY LIBRARY SPECIALIST III, PART TIME

Note: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30). *Seasonal non-benefited employees are limited to working no more than six (6) consecutive months and no more than 900 hours in a fiscal year (July 1-June 30). 
 
 The City of Sunnyvale is seeking to fill the positions of Temporary Library Specialist III. An energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills is needed. 
 
 This classification provides clerical support for Library operations and programs by receiving and responding to patron questions, performing circulation duties, and performing duties related to the opening and closing of the Library. This classification differs from the lower-level classification of Library Specialist II in that the Library Specialist II performs the more routine duties.

Essential Job Functions:

(May include, but are not limited to, the following):

• Conducts transactions with the public and employees including the acceptance of payments or fees, registration of new library cards, checking library materials in and out using either manual or automated circulation systems, updating patron records, preparation of requisitions, and receiving reports, distribution of documents, data, or information.
• Provides information about library services, policies, and procedures to the public.
• Performs simple operations for updating or blocking certain fields in a patron's record and performs related work on the online system.
• Assists and trains patrons on the use of the Technology Center; troubleshoots public access computer issues; and responds to patron questions regarding computer usage.
• Uses the online system to search for library materials and patron information.
• Assists in receiving and resolving patron complaints and questions.
• Deletes and discards outdated and damaged library materials from circulation system.
• Processes and shelves holds and other library materials.
• Types documents and routine correspondence.
• Mends books, media and audiovisual library materials.
• Performs simple maintenance on library equipment and machines.

 

In addition to the duties above, employees may be assigned to one or more workgroups.
 
 If assigned to the Circulation work group, additional duties include:

• Provides first point of contact customer service to patrons in person and on the phone.
• Performs daily start-up and closing operations for the computerized circulation system including setting up and taking down self check-out machines, logging on and off computers and restocking the circulation desk.
• Delivers library materials to homebound residents and offsite locations.

If assigned to the Technical Services work group, additional duties include:

• Processes new library materials; applies labels and creates packaging; programs RFID tag, enters information into circulation system and organizes onto carts for processing.
• Corrects call number labels and barcodes; reviews and resolves issues related to media playability.
• Receives and processes receiving slips and invoices for payments.
• Maintains work group's processing manual.
• Develops, maintains, and archives a variety of files, fling systems, and records.
• Collects information from various sources and compiles data for reports.

WORKING CONDITIONS
 Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books, carts and documents weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.
 

Minimum Qualifications:

Education and Experience:
 
 The minimum qualifications for education and experience can be met in the following way:
 Graduation from high school or tested equivalent; AND,
 One year of clerical, customer service or library work experience.
 
Knowledge of:

• Library circulation principles.
• Modern office equipment and designated specialized computer software and operating programs.
• Cash handling techniques.
• Principles of alphabetical and numerical filing.
• Advanced customer service principles.

Ability to:

• Make simple calculations.
• Carry out routine clerical and library procedures.
• Consistently apply policies and procedures according to available guidelines.
• Handle records accurately.
• File alphabetically and numerically.
• Operate modern office equipment and applicable software.
• Receive, research and resolve customer questions.
• Provide excellent customer service to the public and City employees.
• Understand and follow written and oral instructions.
• Communicate effectively, both orally and in writing.
• Establish and maintain and promote positive and effective working relationships with employees and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Apply the operations, policy and procedures of the Library.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles and work in a safe manner.

Willingness to:

• Work irregular hours, evenings and weekends as required.

Licenses/Certificates:
 Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. 
 
DESIRABLE QUALIFICATIONS

• Customer service and/or clerical experience
• Experience in a public library environment
• Ability to speak other languages that represent the demographics of the community.