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“This recruitment can be closed at any time without notice.”

 

THE POSITION Under general supervision, this non-sworn, non-peace officer position performs assignments involving responsible public contact work in crime prevention and delivers non-emergency police services; to include Public Safety (emergency/non-emergency) Radio Comm for Police & Fire responders; also performs related duties as required.

 

Prerequisites / Qualifications 

This is the entry-level position.   Applicants must be 18 years old at time of application, have no felony convictions, have the ability to learn and understand radio and statue codes, understand policy and procedures written in English, function without close supervision, work a variety of shifts including weekends and holidays, and lift and transport various objects.  

 

Education / Experience

Any combination equivalent to graduation from high school plus one (1) year of experience in a clerical of similar position; college credits in criminal justice or communication preferred. 

Licenses / Registrations / Accreditation / Etc. 

Possession of a Valid Class C California Motor Vehicle Operator License; A 35 WPM Typing Certification (Needs to be attached to application); and achieve within one year of appointment the completion of a P.O.S.T. Dispatch Certificate, completion of D.O.J. training for full access operator, and standard CPR and First Aid Certificates issued by the American Red Cross. 

Join a department that cares about its Dispatchers and is LOVED by its community
 

 

Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community.  We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else.  We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers.  As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.    

 
City of San Bruno's Excellent Benefits

 

• CalPERS retirement formula 
  Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members

• Annual accruals of vacation days based on years of service, holidays and sick days 

• Opportunity for bilingual incentive pay up to 2.5%

• Medical, dental and vision benefits provided with employee contribution 

• Life Insurance equal to one year’s annual salary provided at no cost 

• Long-term disability insurance provided at no cost 

• Home loan assistance program 

• Section 125 Flexible Benefit Plan 

• Tuition reimbursement

 
The Position

 
The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers.  Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining
a high level of confidentiality.  Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions.  This position is integral in supporting the goals and objectives of the City and Police Department.  

 

Examples of Duties

 

Essential Duties

• Receives and transmits emergency
  and non-emergency
  telephone and radio traffic.  

• Maintains and processes a variety of communications reports, records and radio logs.

• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.

• Responsible for various Record Management System (RMS) entries, some of these include but are not limited to citations, warrants, subpoenas. 

• Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC).

• Maintains a high level of confidentiality.

• Performs collateral duties including a variety of related clerical tasks:
  records entry, assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. 

• Performs related duties and responsibilities as assigned. 

 

Typical Qualifications

 

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.  In addition, candidates will have a successful track record of the following: 

 

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.  

• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.  

• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action;
  Implementing service practices that meet the customers’ and own organization’s needs. 

• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. 

• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. 

• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior. 

• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. 

• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. 

• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. 

 

Minimum Qualifications 

 

Must be able to pass an extensive background investigation. 
 
Education

 

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

 

• At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required.

 

Certificates and Licenses

 

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.

• Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered.  Online typing certificate permitted with application; formal test will be administered to final candidate.

• Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum
  score of 48 or above;
  or CritiCall Dispatch passing test results within a year of application date.

• Certificate must be submitted with application to be considered.

 

 

Supplemental Information

This is a continuous recruitment. For a full, detailed class specification, click here. 
 
How to Apply

 
Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

When submitting your application, please “upload” the following:

1) POST Entry Level Dispatcher Selection Test Battery (with a score of 50 or above).  If you have not yet taken the test, upcoming test dates can be found at: http://theacademy.ca.gov/tests;  or, CritiCall Dispatch test results.

2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted with application, formal test will be administered to final candidate.

 
 
What happens next?

 

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.

• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

 

Reasonable Accommodations: 

 
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

 
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing 
hr@sanbruno.ca.gov. 
 
Recruitment Contact 
Contact phone: 
(650) 616-7055 
Contact email: 
hr@sanbruno.ca.gov

Applications are being accepted for the position of Communications Dispatcher – Entry-Level with the South San Francisco Police Department. 

Please note: This job posting is for entry-level applicants and NOT for lateral-transfer, academy graduate or academy attendee applicants.

CONTINUOUS RECRUITMENT

As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents. This recruitment is to establish an eligible list for current and future vacancies.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

THE DEPARTMENT:

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center has opened at 1 Chestnut Avenue.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

THE POSITION:

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works, and other municipal staff and equipment via multifrequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.                                                                              

SRFECC is preparing for a Dispatcher Academy, beginning February 2026! As a Dispatcher I, you will be a key player in the public safety network, managing both emergency and non-emergency calls. Your role involves receiving critical information, dispatching appropriate Fire and Emergency Medical Services (EMS) resources, providing live-saving instructions, relaying facts, and ensuring effective communication throughout the incident. This is an entry-level position ideal for individuals with no prior public safety dispatching experience. Advancement to Dispatcher II is expected within two years, and offers greater responsibility and higher pay.

This position requires the ability to work well under pressure, demonstrate exceptional communication skills, and think quickly during emergency situations. Shift work is required, and you must be available for nights, weekends, and holidays.

Key Responsibilities:
Dispatch Operations:

• Operate a Computer-Aided Dispatch (CAD) console with a multi-line telephone system, radio console, and office computer terminal.
• Answer incoming calls and gather necessary information to evaluate the nature and urgency of the situation, and triage the call appropriately.
• Following applicable policies, procedures, and guidelines, dispatch appropriate Fire and EMS units, ensuring a prompt and accurate response.
• Keep track of the location and status of fire apparatus, units, and investigators, updating as needed.

Communication and Coordination:

• Transmit critical messages to Fire/EMS units responding to emergencies.
• Provide emergency medical self-help instructions to citizens while EMS units are en route.
• Coordinate with external agencies, such as utility companies, water services, and law enforcement agencies, as needed.

Support and Documentation:

• Answer general inquiries or refer calls to the appropriate department for non-emergency concerns.
• Complete department forms, maintain accurate logs, and ensure compliance with procedures.
• Participate in regular training, drills, and public education programs.

Customer Service and Continuous Improvement:

• Demonstrate continuous effort to improve the application of operations and work processes, ensuring high-quality customer service.
• Collaborate effectively with colleagues, responders, and other departments to provide seamless service.
   

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.

 

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

 

The minimum qualifications required for this position are - Graduation from high school or tested equivalent; and Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

 

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted).

 

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Join a department that cares about its Dispatchers and is LOVED by its community 

 

Elevate your public safety career as a Lateral Dispatcher    Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community.  We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else.  We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers.  As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.    

City of San Bruno's Excellent Benefits

 

• CalPERS retirement formula
  Safety: 3% @ 50 for classic members or 2.7% @ 57 for PEPRA members
  Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
• Annual accruals of vacation days based on years of service, holidays and sick days 
• Opportunity for bilingual incentive pay up to 2.5%
• Medical, dental and vision benefits provided with employee contribution 
• Life Insurance equal to one year’s annual salary provided at no cost 
• Long-term disability insurance provided at no cost 
• Home loan assistance program 
• Section 125 Flexible Benefit Plan 
• Tuition reimbursement

The Position

The San Bruno Police Department is recruiting for Public Safety Dispatchers (Lateral.)  Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality.  Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions.  This position is integral in supporting the goals and objectives of the City and Police Department.  

 

Examples of Duties

 

Essential Duties

• Receives and transmits emergency telephone and radio traffic.  
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Maintains a high level of confidentiality.
• Performs collateral duties including a variety of related clerical tasks: assisting in preparation of work schedules; training and evaluating performance of new employees; conducting training sessions; assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. 
• Plans, organizes, and directs dispatching and related activities on an assigned shift. This may include preparing schedules and prioritizing work; observing work performed by Dispatcher I employees to ensure compliance with standards; approving time off; conducting employee evaluations; and providing effective recommendations on personnel matters.
• Prepares and maintains training and procedure manuals.
• Maintains liaison with other Department Divisions, City Departments, and other law enforcement and emergency response agencies.
• Maintains various C.A.D and Record Management Files.
• Performs related duties and responsibilities as assigned. 

 

Typical Qualifications

 

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.  In addition, candidates will have a successful track record of the following: 

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.  
• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.  
• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices. 
• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. 
• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. 
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior. 
• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. 
• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. 
• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. 

 

Minimum Qualifications
 

Must be able to pass an extensive background investigation.

Education

 

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

 

• Two (2) years of progressively responsible experience performing duties similar to that of a Public Safety Dispatcher I.

Certificates and Licenses

 

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.
• Peace Officer Standards and Training (POST) Intermediate Dispatch Certificate; an Advanced California POST Certificate is preferred.

 

 

Supplemental Information

 

This is a continuous recruitment. For a full, detailed class specification, click here.

How to Apply

Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

 

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

 

Reasonable Accommodations: 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing
hr@sanbruno.ca.gov.

Recruitment Contact
Contact phone:
(650) 616-7055
Contact email:
hr@sanbruno.ca.gov

 

DEADLINE TO APPLY: Next review scheduled for April 9, 2021; Open Until Filled

THE POSITION: 
The City of Hayward is excited to announce its recruitment for the position of Communications Operator (Dispatcher).

Note: The eligible list established from this recruitment may be used to fill Call Taker vacancies.
Monthy Salary: $5,541 - $6,732

DEFINITION

To operate a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 


 

Essential Duties

Duties may include but are not limited to the following: 

Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.

Dispatches police and fire personnel or other City services in response to such calls.

Relays emergency and non-emergency information to public safety personnel in the field.

Relays information to other agencies as required.

Monitors multiple frequencies.

Maintains accurate record of location and status of public safety units.

Operates a manual dispatch system when necessary.

Assists in relaying information during response to natural disasters.

Performs related work as necessary.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

 

Minimum Qualifications

EXPERIENCE AND EDUCATION

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two (2) years of heavy public contact experience while performing multiple tasks simultaneously. Public Safety dispatch experience is desirable.

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS
Typing Certificate: A typing certificate with 35net words per minute must accompany your application.

1. Certificates will be accepted from a public school, business school or temporary agency;certificates from Internet testing services and/or home computer CD testing will NOT be accepted.
2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.
3. Typing certificate (or signed letter) must state all of the following information: · Five (5)-minute timed typing test.
· Gross typing speed in words per minute.
· Gross number of errors.
· Net words per minute.

 

 

Supplemental Information

 
PROBATIONARY PERIOD: Two (2) years

Candidates must submit a completed City of Hayward job application and typing certificate, which fully describe the nature of their professional experience and qualifications.  Be sure to scan and attach a copy of your typing certificate to your on-line application; however certificates may also be emailed to employment@hayward-ca.gov, no later than the date of the oral exam should you be invited to participate. Please be sure to indicate your first name and last name in the email and the position the typing certificate should be applied to.   Applications submitted without all required materials will not be considered.

Based on the information provided, those best qualified maybe invited to the next phase of the process, which may include an oral, practical, and/or written examination.

EXAMINATION AND SELECTION PROCESS

Next Review - April 9,  2021
Pre-Background Questionnaire Survey - Week of April 12, 2021
*Written Examination (Post Dispatcher Test) - Week of May 17, 2021
Typing Certificate Deadline - Date of Oral Panel 
Oral Panel Interviews - Week of June 28, 2021

Please note; these future dates are tentative and subject to change at the City's discretion.
*Candidates must submit a completed job application and valid typing certificate as described in this bulletin to be reviewed.  Candidates may also provide a POST Dispatcher T-Score of 48 or above from within the last 12 months of the application date by no later than 15 days in advance of the written examination  or participate in the City's administration of the POST Dispatcher Test.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.   APPLICATIONS

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (877) 204-4442.
  The City of Hayward is an Equal Opportunity Employer

The City of San Bruno is currently accepting applications for Public Safety Dispatcher, Per Diem candidates.
 
 

The Position

 

The San Bruno Police Department is recruiting for Per-Diem Public Safety Dispatchers. The San Bruno Police Department has a long-standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This is a per-diem position. Shifts are offered based on staffing needs, and per-diem employees may choose the open shifts that are available. Available shifts may include day, swing, or graveyard hours, including weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. 

 

Examples of Duties

 

• Receives and transmits emergency telephone and radio traffic.  
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Maintains a high level of confidentiality.

• Performs collateral duties including a variety of related clerical tasks: process warrants; assist in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
   

• Maintains various C.A.D and Record Management Files.
• Performs related duties and responsibilities as assigned. 

 

Typical Qualifications

 

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:

 

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.

• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices.
• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.

• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

 

Minimum Qualifications

 

Must be able to pass an extensive background investigation.

 

Education

 

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

 

Experience

 

• Completion of a probationary period in a public safety agency.

 

Certificates and Licenses

 

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.
• Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required. 

 

Special Requirements

 

• Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds.

 

Supplemental Information

 

Part-time temporary employees serve in an at-will capacity and understand that service with the City may be terminated at any time. This position does not provide any benefits, with the exception of paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment. 

 

How to Apply

 

Applications may be submitted online at the City's BambooHR homepage. Applications will be reviewed weekly. You are encouraged to apply as soon as possible. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

 

What happens next?

 

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

 

Reasonable Accommodations

 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

 

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.

 

Recruitment Contact

 

Contact phone:

(650) 616-7055

Contact email:

hr@sanbruno.ca.gov

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

Examples of Duties:

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.   A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

Typical Qualifications:

A combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net.  Knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; type and learn the operation of other standard office equipment; a willingness to work varying shifts; and to learn radio dispatching skills. 

Salary & Benefits

The City of Pleasant Hill offers a comprehensive salary and benefits program. For detailed benefit information, please review the Memorandum of Understanding between the City and Pleasant Hill Police Association.

• Salary: $6,681 - $8,612 per month.
• Health/Medical Benefit: Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a MissionSquare 457 deferred compensation plan.
• Dental & Vision: City-paid for employee and eligible dependents.
• CalPERS Retirement: Enrollment in 2% @ 60 (Classic Member) or 2% @ 62 (PEPRA New Member).
• MissionSquare Deferred Compensation & Roth IRA Plans: Voluntary plans available.
• Retiree Health Savings (RHS) Plan: City contributes $100.45 /month.
• Life Insurance: City-paid life insurance coverage ($50,000).
• Long Term Disability: City-paid long-term disability coverage. 
• Medicare: Employees contribute 1.45% to Medicare with employer match. 
• Flexible Spending Account (Section 125 Plan): Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis.
• ScholarShare 529: College Savings Plan available to all employees.
• Wellness: Program that offers fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources.
• Employee Assistance Program (EAP): Confidential and voluntary benefit provided to all employees, includes counseling and referral services. 
• Uniform Allowance: $1,136 per year, adjusted annually per cost of living.
• Shift Differential Pay: 5% of the employee’s base hourly wage.
• Educational Degree Incentive: 1.25% AA Degree or 60 semester/90 quarter units; 5% Bachelor’s Degree or 120 semester/180 quarter units; 7.5% MA/MS Degree.
• Educational Expense Reimbursement: City will reimburse for tuition, books and technology upgrades up to $500 per semester or quarter.
• Bilingual Pay: $75/month, eligible employees.
• On Duty Exercise Program: 1 hour per shift. 
• Holidays: City recognizes 14 paid holidays per year.
• Sick Leave: Earned at the rate of one day per month, with no maximum accrual.
• Vacation: Earned at the rate of one day per month in the first year, increasing with service years; Lateral accrual rate may include years of service at former agency.
• The City does not participate in Social Security. 

Application & Selection Process

Applications are only accepted online. https://www.governmentjobs.com/careers/pleasanthillca

Typing certification of 40 wpm net (5 minute test taken within the last 12 months) is required.  Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency.

CONTINUOUS RECRUITMENT: Applications will be reviewed on an ongoing basis.  You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. 

Applicants who meet the minimum qualifications may be invited to take an online Dispatcher CritiCall test and will be notified by email of their scheduled testing date.  The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score on the online test, may be invited for an oral board interview, which is weighted 100%. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

Immigration Reform & Control Act

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

Equal Opportunity Employer

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

Recruitment Contacts:  Sgt. Kevin Tillman, (925) 288-4644, ktillman@pleasanthillpd.org or Colleen Duran, HR Analyst, (925) 671-5294, cduran@phillca.gov