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Program Assistant - Receptionist

Salary Range: $18.52 - $30.68/hour, depending on experience.

 

DEFINITION

Perform a wide variety of general clerical and/ or operational support duties at the Danville Community Center and/ or Senior Center. Incumbent serves as the facility receptionist, assisting with customer service-related questions and issues, and directing callers and visitors according to established procedures.
 

• This is a part-time temporary, non-benefitted position.
• 0-20 hours per week; not-to-exceed 950 hours per calendar year.

 

SUPERVISION

Direct supervision is received from the Administrative Assistant with indirect supervision from the Recreation Superintendent. May exercise supervision of part-time personnel and volunteers as assigned.

 

ESSENTIAL JOB DUTIES

Essential duties are inclusive of, but not limited to the following:

• Serve as first point of contact with the public; responds to information requests regarding services, classes, and events offered by the Town by email, in person or over the phone.
• Perform a wide variety of routine office duties to support department operations including filing, preparing basic reports, and program registration.
• Register participants, and support facility reservations using Active Net software.
• Performs cash handling duties, process payments, and issue receipts. 
• Assist in proofreading the Activity Guide and other marketing materials.
• Communicate with a variety of department staff to resolve customer inquiries.
• Provide support on special projects, and perform other duties as assigned.

 

QUALIFICATIONS

Must be able to handle multiple tasks, have strong computer skills and excellent customer service skills. Must be able to work a flexible schedule throughout the year.

 

Knowledge of:

• Correct English usage, spelling, grammar and punctuation.
• Modern office methods, procedures and equipment, including office automation hardware and software.
• File management.
• Word processing (Microsoft Word) and data processing systems, including Microsoft Outlook.

 

Ability to:

• Respond to and effectively prioritize multiple phone calls and requests for service.
• Understand and follow oral and written instructions.
• Use English effectively to communicate in person, over the telephone, or in writing.
• Have attention to detail and accuracy.
• Maintain a welcoming environment in a busy office.
• Complete tasks in a timely fashion.
• Establish and maintain positive and effective working relationships with those contacted in the course of work.

 

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

 

Experience:

One (1) year of experience performing standard clerical and secretarial duties. Prior experience as a receptionist in a related field preferred.

 

Education:

The equivalent of the successful completion of the twelfth grade; some college experience preferred.

The San Mateo Police Department is accepting applications for Police Officer Trainee

This is a Continuous Recruitment

 

Experience:

None required

Education:

Equivalent to completion of an Associate's degree from an accredited college

License and Certificates:

Possession of and ability to maintain a valid California Driver’s License.

Possession of a POST (Peace Officer Standards & Training) written examination certificate with a preferred T-Score of 52 or above and a passing score for the WSTB physical agility examination. Or possession of a National Testing Network Law Enforcement written examination certificate with a preferred score in the 90th percentile and a passing score for the WSTB physical agility examination.

 

Necessary Special Qualifications:

Free of any felony convictions.

Effective January 1, 2023, peace officers must be legally authorized to work in the United States under federal law. There are no specific citizenship requirements per Senate Bill 2. California Government Code Section 1031(h) limits employment authorization documents to those consistent with Section 274a.2 of Title 8 of the Code of Federal Regulations. Specific documentation requirements can be found on the I-9, Employment Eligibility Verification form issued by the U.S. Citizenship and Immigration Services. Government Code section 1031(g) permits departments to adopt additional and/or higher standards.

Age not less than 21-years-old at time of appointment to the rank of police officer.

Vision in each eye, correctable to at least 20/30.

Must pass a background investigation.

Must meet all Department medical, physical and psychological standards.

 

The Position:

This is a non-sworn classification structured for incumbents hired for the purpose of becoming a sworn police officer.  Police Officer Trainees are hired into this civilian position for the period prior and during the time they are assigned to a POST-certified Basic Law Enforcement Academy.  Upon successful completion of training at the academy and upon the availability of a Police Officer position, Police Officer Trainees are sworn in and appointed to the classification of Police Officer.  Police Officer Trainee benefits are limited to those of a civilian employee.

 

The Department:

Consists of a diverse and outstanding group of men and women who have dedicated themselves to public service. Our staff, which consists of 113 sworn police officers and 40 civilian positions, is devoted to protecting and serving the citizens of San Mateo professionally, while providing outstanding customer service.

*Effective the first full pay period following 1/1/2025, a 3% Cost of Living increase and up to 4% equity adjustments will be applied to the hourly wage for the Police Officer Lateral position (totaling 14% in two years). *The listed salary does not include an additional 17.5% in potential incentive pay upon completion of FTO or a projected 14% raise paid over the next two years*

 

A Good Place to Live

The City of Union City is a recipient of the 1999 All-America City award. Conveniently located in the East San Francisco Bay Area, in Southern Alameda County, Union City is known as the gateway to the Silicon Valley. Transected by major freeways, railways, and both the Dumbarton and San Mateo Bridges, the city is perfectly situated for easy access to San Francisco, Oakland, and San Jose airports and metropolitan attractions.

Union City’s 73,452 population is enriched with a strong diversity of culture and wide-ranging demographics. Adorned with award winning schools and easily accessible parklands and trails, and a city-owned and operated sports center, Union City hails as an ideal community for families. The city offers low interest home loans to those interested in residing in the community. Union City is chartered under a city council/city manager form of governance.

 

A Great Place to Work

The Police Department was formed in 1966 and is currently staffed by 81 sworn and 31 non-sworn positions. The Department is a dynamic and enthusiastic service-oriented organization with an annual budget of more than $20 million.

The Challenge

As a Police Officer your duties will typically include patrolling assigned areas; interacting with the public; conducting criminal investigations; enforcing laws; investigating collisions; preserving the peace and writing reports. You will be assigned to one of three shifts spanning the 24-hour day and these shifts will periodically change. In the Patrol Section you will work three 12 hour and 20-minute workdays and have four days off. If you are assigned to any other Section, you will work four 10-hour workdays with three days off. As your skills develop you may be assigned to investigations; community policing,; traffic; canine; bicycle patrol; Special Weapons and Tactics Team; narcotics; or school resource officer.

Recruitment Process

Application and supplemental questionnaire should be completed on-line via the CalOpps website. (Resumes can be attached onto the CalOpps application.)

 

Application and materials can also be mailed or delivered to the Police Personnel and Training Unit at the address below. Resumes will not be accepted in lieu of a completed application. Application should be submitted as soon as possible as the recruitment can close at any time. Faxed application material will not be accepted.

Application may be obtained from:

Union City Police Department

Attn: Personnel and Training

34009 Alvarado-Niles Road

Union City, CA 94587-4497

Tel: (510) 675-5286

Job Hotline: 510-675-5286

Employment questions will be responded to via E-mail at: ucpdhiring@unioncity.org

The Selection Process Properly complete and submit a Union City employment application and supplemental questionnaire.

Meeting the minimum requirements does not guarantee that you will be invited to participate in the process. Only the candidates that have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. The process will include an oral panel interview with law enforcement professionals, may also include an interview with Operation and Support Services Managers, and other related test components. A limited number of applicants will be subjected to a polygraph examination, a thorough examination of their personal background, a thorough medical examination, and a psychological assessment.

The Examination Process

Union City will make reasonable efforts to accommodate persons with disabilities. If you feel you will need accommodations, you must notify the Personnel and Training Unit at (510) 675-5286 and provide a reasonable amount of time for arrangements to be made.

Authorization to Work

Before an appointment may be made to the position, the person selected must provide proof of identity and authorization to work in the United States, according to the federal law.

Please note that this announcement does not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revised without notice.

Applications are being accepted for the position of Communications Dispatcher – Lateral Transfer with the South San Francisco Police Department. 

Please note: This job posting is for lateral-transfer applicants and NOT entry-level, academy graduate or academy attendee applicants. 

CONTINUOUS RECRUITMENT

As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents. This recruitment is to establish an eligible list for current and future vacancies.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

THE DEPARTMENT:

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center has opened at 1 Chestnut Avenue.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

THE POSITION:

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works, and other municipal staff and equipment via multifrequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.                                                                              

The City of Fremont's Public Works Department is recruiting for the position of Senior Construction Inspector.

View our job posting and apply online at www.fremont.gov/cityjobs

Applications are being accepted for the position of Communications Dispatcher – Academy Graduate & Academy Attendee with the South San Francisco Police Department. 

Please note: This job posting is for academy graduate & academy attendees and NOT entry-level or lateral transfer applicants.

CONTINUOUS RECRUITMENT

As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents. This recruitment is to establish an eligible list for current and future vacancies.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

THE DEPARTMENT:

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center has opened at 1 Chestnut Avenue.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

THE POSITION:

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works, and other municipal staff and equipment via multifrequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.                                                                              

Definition

Under general supervision, performs a variety of complex technical accounting support duties in the preparation, maintenance, and processing of accounting and financial transactions, including payroll, general accounting, and financial reporting; and performs related duties as assigned.

 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Assistant Finance Director.  Exercises no direct supervision over staff.

 

Class Characteristics

This is the advanced-level classification in the Accounting Technician series responsible for performing the most complex work assigned to the series.  Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment.  Positions in the classification rely on experience and judgment to perform assigned duties in accordance with federal, state, and local laws, rules, and regulations.  Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines and methods to complete assignments.  Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.  This class is distinguished from the Assistant Finance Director in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of accounting and finance operations within the department.

 

Examples of ESSENTIAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Receives, reviews, verifies, and processes time recording documents to prepare payroll for all Town employees; audits documents for completeness, accuracy, and compliance with rules and regulations; prepares and balances payroll reports and records.
• Processes, calculates, and maintains records of a variety of personnel transactions and payroll actions; maintains employee records for voluntary and non-voluntary deductions; sets up, analyzes, and maintains pay, deduction, and tax codes; uploads direct deposit file; prepares journal entries of payroll transactions for posting to the general ledger.
• Prepares reports and payments for various payroll tax, financial, and benefits organizations; processes and files quarterly federal and state tax reports. 
• Interprets, applies, explains, and ensures compliance with provisions of collective bargaining contracts and personnel rules as they apply to payroll.
• Reviews, verifies, posts, balances, reconciles, and records a variety of accounting and financial transactions to the general ledger in accordance with established processes and procedures; calculates and makes adjustments; records and submits journal entries for any necessary adjustments; verifies account balances and available funds; coordinates management review and approval of accounting and financial transactions
• Researches and interprets payroll, accounting, and financial information and materials for various reports and year-end auditing, reconciliation, and closing processes; compiles, reconciles, and verifies information and prepares various payroll, accounting, financial, budget, and state and federal mandated reports, schedules, statements, and analyses; generates and distributes routine monthly revenue and expenditure reports.
• Reconciles receipts from cash register report; processes bank deposits; allocates funds to correct accounts; balances and reconciles accounts; and maintains petty cash.
• Prepares, processes, and issues various bills and invoices; sets up customer accounts; sets up and maintains billing codes; monitors past due accounts and sends to collections as appropriate.
• Generates and analyzes water usage reports; identifies usage patterns, inconsistencies, and discrepancies; recommends field investigations; and recommends account adjustments.
• Maintains accurate, complete, and detailed accounting and financial records and files according to established policies and procedures.
• Drafts procedures as they relate to assigned functional area of responsibility in coordination with assigned management staff.
• Researches and stays current on applicable federal, state, and local laws, rules and regulations and implements the necessary changes into the processes.
• Researches and responds to a variety of customer, vendor, and staff questions and complaints in person and over the telephone; researches and resolves problems; makes appropriate adjustments to accounts.
• Performs related duties as assigned.

 

Qualifications

Knowledge of:

• Terminology and practices of financial and account document processing and record keeping, including payroll and general accounting.
• Payroll reporting and payment requirements of various state and federal agencies and benefit providers.
• Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
• Mathematical principles and practices of financial and statistical techniques.
• Principles and practices of data research, analysis, and report preparation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Town staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Perform complex and detailed accounting and financial support work accurately and in a timely manner.
• Interpret, apply, and explain applicable federal, state, and local laws, rules, regulations, ordinances, and Town policies and procedures relevant to assigned area of responsibility.
• Review and audit payroll, accounting, and other financial documents for completeness and accuracy.
• Review, post, balance, reconcile, and maintain accurate and confidential payroll and accounting records.
• Work closely with staff to maintain a high level of integrity and confidentiality when dealing with sensitive and complex payroll issues.
• Understand the organization and operation of the Town and of outside agencies as necessary to assume assigned responsibilities.

• Make accurate mathematical, financial, and statistical computations.

• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:   Equivalent to an associate degree in accounting or twelve (12) units of relevant accounting classes and three (3) years of increasingly responsible experience in a technical area of accounting processing, such as payroll or general accounting.

Description

The Town of Hillsborough is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Communications Officer positions in the Police Department. Shift coverage is needed on daytime and overnight shifts. This position is only open to candidates with two or more years of experience as a Public Safety Dispatcher in California in the previous five (5) years.

 

Per Diem Communications Officer

GENERAL PURPOSE

Under general supervision, receives and transmits routine and emergency telephone and radio traffic;

dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

 

CLASS CHARACTERISTICS

Communications Officer II

This classification has primary responsibility for staffing the Town’s public safety dispatch communication center. Under most circumstances, the training and experience for this position would occur by having prior experience working for another police department as a Communications Officer for a period of at least two years.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.

• Performs numerous duties simultaneously.

• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.

• Maintains radio logs and records other information as required.

• Maintains resource files for computer aided dispatch system.

• Serves as trainer to newly hired dispatchers on as needed basis.

• Assist with providing state-mandated training on relevant matters to other department staff, as directed.

• Oversees and performs work related to the warrant process.

• Maintains dispatch center work area and equipment in clean and working condition

• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

 

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Two or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

The San Mateo Medical Center's Patient Financial Services Department is seeking a qualified individual for the position of Patient Services Supervisor - Hospital Billing and Follow Up.

The Patient Services Supervisor-Hospital Billing and Follow Up is responsible for:

• Supervising and managing A/R (accounts receivable) follow-up staff.
• Ensuring timely and effective insurance and patient account collections.
• Monitoring staff productivity, quality, and adherence to departmental goals.
• Providing training, coaching, and performance evaluations for team members.
• Assigning workloads and prioritizing accounts based on aging and payer guidelines.
• Ensuring timely follow-up on unpaid claims with insurance companies, government agencies, and patients.
• Reviewing and resolving complex billing issues, denials, and underpayments.
• Supervising and analyzing denial trends and implementing corrective actions.
• Coordinating with coding, billing, and clinical departments to resolve claim issues and ensure accurate documentation and resubmission of denied claims.
• Preparing and reviewing A/R performance, aging, and productivity reports; tracking key performance indicators, such as Days in A/R, denial rate, and cash collection.
• Ensuring timely management of provider enrollment for Medicare and Medi-Cal payers.

This Full-Time, Regular vacancy is located in South San Francisco, and the successful hire will travel throughout the County for supervision meetings, etc.

The ideal candidate will have at least four years of experience in hospital billing and follow up functions; be able to plan, organize, prioritize and supervise the work of hospital follow up effectively; supervise staff conducting patient billing and follow up activities; work independently with minimal supervision using initiative and sound independent judgment within established guidelines; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work; and demonstrate experience working with diverse client groups and staff.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Supervise and direct patient services office support and business office support staff and activities.
• Plan, schedule and assign office support work in admitting, registration and program billing areas.
• Participate in the hiring of assigned staff, recommending selection for management approval.
• Train assigned staff in patient services office support, business office and County procedures and policies.
• Evaluate employee performance, counsel employees, and effectively recommend initial corrective actions and other personnel decisions.
• Provide input into the budget and goal setting processes.
• Research and compile information from a variety of sources for the completion of forms or the preparation of periodic and special reports.
• Provide information to the public or to County staff that requires the use of judgment and the interpretation and application of policies, rules or procedures.
• Organize and maintain various patient intake, insurance billing or general files; type draft or finished materials from dictated tapes or brief instructions using a typewriter or word processor; proofread material as required.
• Develop, recommend and implement improved operating procedures, forms and work processes.
• Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; operate standard office equipment.
• Perform complex, technical, difficult and/or specialized office support related to the patient services or business office area.
• Provide off hours support as required.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.
• Policies, procedures and medical terminology related to the organizational area to which assigned.
• Applicable laws, ordinances, rules and regulations.
• Business office management practices and procedures, including records management and the operation of standard office equipment.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Business data processing principles and the use of word processing or computing equipment.

Skill/Ability to:

• Plan, assign, supervise, review and evaluate the work of others.
• Train others in work procedures.
• Analyze and resolve office administrative problems.
• Read, interpret and apply rules, policies and procedures.
• Organize, research and maintain patient and general files.
• Compose routine correspondence independently or from brief instructions.
• Use initiative and sound independent judgment within established guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Organize and prioritize work, meet critical deadlines and follow up on assignments with a minimum of supervision.
• Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Four years of patient services assistant experience providing office support in a medical or clinic setting.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to httsp://jobs.smcgov.org/ to apply. A supplemental application form must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Date for Filing: Wednesday, April 1, 2026, at 11:59PM PST
Application Screening: Thursday, April 2-7, 2026
Combined Civil Service/Department Interviews: Week of April 20, 2026

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo as an employer is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.
We encourage applicants with diverse backgrounds and lived experiences to apply.

HR Contact: Debbie Kong (03162026) (Patient Services Supervisor E415)

San Mateo County Health's Behavioral Health and Recovery Services (BHRS) Division has an exciting opportunity for an experienced Clinical Services Manager I -Nursing (CSM I) in Behavioral Health and Recovery Services. This position has a leadership component and will be part of the Management leadership team, and report to the Medical Director. This CSM I Nursing Manager will provide clinical supervision, consultation and training to the Community Mental Health nurses who provide services to adult outpatient and field-based teams, throughout the County of San Mateo, BHRS.

The Clinical Services Manager I-Nursing manager will provide clinical supervision for the Community Mental Health nurses, participate in the overall management of division and inter-division nurse issues, train and provide orientation to a dedicated and experienced nursing team, develop clear and consistent policies and procedures for nursing practice at BHRS, for necessary standardization of practice, quality onboarding of new staff, continuous training, oversight of practice, and quality control. The CSM I Nursing will Co-Chair the Infection Control Committee (ICC).

The CSM I Nursing manager direct care role, will provide nursing support to outpatient teams, providing psychiatric assessments, clinical case management services, medication therapy and individual, group and family counseling. They will work with acute hospitals and community resources to coordinate clients' clinical care and recovery services.

This is a full-time 40-hour per week position. This position will have an office located at 2000 Alameda De Las Pulgas, but will travel throughout San Mateo County and out of the county.

The ideal candidate for this position will have:

• A Master's degree in Psychiatric Nursing.
• A minimum of one-year experience in an outpatient community mental health setting.
• Skill in establishing and maintaining productive working relationships with consumers, families, and contract providers.
• Skills and knowledge of principles and practices of supervision which includes development of medical/nursing policies, procedures and protocols.
• Ability to organize, coordinate and evaluate nursing services to ensure quality client care and conform to all prescribed standards.
• Ability to analyze nursing service delivery problems and develop recommendations and consult with executive management to resolve concerns.
• Experience training nursing staff and experience providing clinical supervision
• Knowledge of current psychiatric nursing practice including psychopharmacology and the medical issues associated with serious mental illness.
• Knowledge of the behavioral health needs of adults with serious mental illness and co-occurring disorders.
• Knowledge of the principles of psychiatric rehabilitation and recovery.
• Experience in providing individual and group skill-based psychoeducation.
• Experience in the geriatric population and experience in collaborating with older adult services providers in the community.
• Great organization skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• Willingness to work as a team member.
• Experience working within a multi-disciplinary team as a direct service provider.
• Bilingual Spanish skills preferred.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Co-lead the BHRS Infection Control Committee.
• Manage and provide practical support for the Medication Rooms located in clinical areas.
• Support laboratory resources for the clinical areas through contract management, staff scheduling and coordination of resources.
• Provide supervision to nursing staff.
• In collaboration with Medical Director and other BHRS Leadership will monitor adherence to medical/nursing policies, procedures and protocols and develop nursing policies, procedures and protocols as needed.
• Respond to client grievances, critical incident reports, and personnel matters.
• Set standards for high quality nursing practice at BHRS and lead continuous improvement efforts.
• Recruit, hire, provide orientation, training and supervision to Community Mental Health Nurses providing services in outpatient/field-based settings.
• Work in collaboration with the administrative supervisors of the clinical teams in which the nurses are embedded to ensure appropriate coverage and client care.
• Provide direct clinical care to clients with Serious Mental Illness when needed for coverage of clinical areas including administration of psychiatric injectable medications at outpatient clinics, client’s homes or other community settings in or outside of the county.
• In collaboration with Psychiatry provide and support monitoring of anti-psychotic medications including clozapine) monitoring lab values, addressing critical results as needed, lead group medication appointments, and leading BHRS Performance Improvement Plans to ensure quality of care and health equity meeting measurement-based goals.
• Conduct psychiatric nursing admission assessments, develop care of plans with clients, and provide psychoeducation to clients with Serious Mental Illness and their families
• Participate/lead case conferences, complex case conferences and provide care coordination and collaboration with all members of the client’s treatment team, including partners in primary care, specialty care, private providers, Health Plan of San Mateo and Community based organizations (CBOs).
• Provide case management, linkage and referrals to programs and services to meet the client’s housing, financial and other psychosocial needs.
• Coordinate and participate in training, staff development, and professional growth activities.
• Observe, record, and report clinically significant changes in the client's condition.
• May travel to clients’ homes, board and care facilities and other community locations in and out of San Mateo County to provide clinical care as needed for coverage.
• Perform related duties as assigned.

Qualifications

Licensure/Certification:
Possession of a valid California license as a Registered Nurse (R.N.).

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is;

• Three years of professional nursing experience in an accredited hospital or clinic, of which at least one year included responsible supervisory experience, unless otherwise specified below in the additional qualifications.

Knowledge of:

• Nurse Practice Act.
• Principles and practices of nursing and clinical systems, including safety and infection control practices.
• Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
• Principles and practices of program management, including planning, implementation, and evaluation.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision and evaluation.
• State and other regulatory requirements for assigned unit or program.
• Emergency Medical Services Act (EMS), relevant EMS regulations and functions, and public safety/law enforcement organizations, if assigned to EMS.
• Principles and practices of public health, public health nursing, epidemiology, communicable disease control and prevention, emergency preparedness response and environmental health, if assigned to disease control and prevention and public health nursing programs.
• Non-profit public/private entities, community/faith-based organizations and related state and federal agencies, as well target population for assigned program, if assigned to public health nursing programs.
• Treatment and intervention practices for acute psychiatric population, if assigned to psychiatric nursing.
• Third-party reimbursement systems, revenue streams, and other principles relevant to the financial management of operating rooms, if assigned to perioperative nursing.

Skill/Ability to:

• Organize, direct, coordinate and evaluate nursing services that ensure quality patient care and conform to all prescribed standards.
• Work cooperatively with other County departments and public and private organizations, including private medical providers.
• Analyze service delivery problems accurately, develop recommendations and take appropriate action to resolve them.
• Develop, evaluate and maintain accurate records; prepare complex and detailed written reports, procedures and contracts.
• Communicate effectively with administrative, medical, professional, clinical and citizen groups.
• Train staff and coordinate activities of contractors, volunteer groups and staff, as appropriate.
• Conduct field public health investigations; administer immunizations, TB skin tests, and chemoprophylaxis; and perform venipuncture and collect diagnostic specimen, if assigned to disease control and prevention and public health nursing programs.
• Maintain medical stability of acute and chronic conditions in a 24/7, non-medical setting, if assigned to correctional health nursing.
• Lead multi-disciplinary patient care conferences, if assigned to psychiatric nursing.
• Provide unit management and support during evening, off hours and weekends, if assigned to administration and designated as nursing supervisor.
• Surgical scheduling systems, if assigned to medical-surgical nursing.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination will consist of an interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
DEADLINE TO APPLY: Monday, March 30, 2026, at 11:59 PM
APPLICATION SCREENING: April 6, 2026
COMBINED PANEL/DEPARTMENTAL INTERVIEWS: April 20, 2026

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

We encourage applicants with diverse backgrounds and lived experiences to apply.

Analyst: Carolyn Burns (031626) (Clinical Services Manager I - Nursing - D144)