LOCATION: 901 Civic Campus Way South San Francisco, CA 94080
Applications are being accepted for the position of Community Resource Clerk (Recreation Leader III) with the City of South San Francisco. This is a non-benefited, part-time/hourly position.
APPLICATION DEADLINE: CONTINUOUS RECRUITMENT. IF INTERESTED, PLEASE APPLY IMMEDIATELY, AS RECRUITMENT MAY CLOSE AT ANY TIME.
Hourly Rate: $23.08- $28.05 per hour
THE POSITION
The City of South San Francisco seeks customer service-oriented individuals to join the Community Resource Team at the new Library | Parks and Recreation Center. This position is shared between the Library Department and Parks and Recreation Department and works under the direction of the Community Resource Analyst. The Community Resource Clerk will typically be stationed at the lobby desks on the first and second floors of the new Library | Parks and Recreation Center at 901 Civic Campus Way in South San Francisco, however, may temporarily be assigned to other sites, or to represent the departments at special events. This position will provide a welcoming presence by greeting members of the public and responding to visitor inquiries to assist with wayfinding in the facility and sharing information about activities in the building as well as city and other local community resources.
IDEAL CANDIDATE
The ideal Community Resource Clerk possesses excellent communication and interpersonal skills and will be comfortable working in a diverse community setting, providing customer service to community members of various ages, ethnicities, and abilities. Candidates with bilingual skills are strongly encouraged to apply. The ideal candidate can work independently as well as with a team, and can make quick, quality, and educated decisions, taking a proactive approach to deal with customer service issues. Skill in using a personal computer and associated applications is required. The ability to work flexible hours, including evenings and weekends, is highly desirable.
TYPICAL DUTIES:
- Assists in implementing the day-to-day operations at the Library | Parks and Recreation Center.
- Helps oversee use of the facility, ensuring appropriate security is maintained, policies and procedures are followed; appropriate equipment and materials are available, and building is operating efficiently.
- Registers participants in programs and assists patrons with Library or Parks and Recreation account inquiries.
- Performs typical service desk duties including but not limited to patron registration and account management, checking in/out materials, utilization of self-check equipment, assisting patrons with fines and fees, payments and placing reserves, and answering patron questions and requests.
- Maintain the posting of current promotional materials, such as flyers, brochures, guides, and other printed materials.
- Assists in coordinating the scheduling of classes, activities, meetings, events, and rentals in the facility.
- Assists patrons in using and locating library materials and equipment; explains library services, rules, and procedures.
- Works cooperatively with staff, parents, children, and other public and private sector employees and volunteers; coordinates with appropriate agencies to ensure that necessary services are provided to clients.
- Provides customer service in person, by telephone, and electronically.
- Performs general housekeeping duties related to the organization of materials and equipment in the common areas of the facility.
- Prepares for programs, including set up and take down; organization of required supplies.
- May be responsible for opening and/or closing the facility according to established procedures.
- Performs related duties and responsibilities as assigned.
QUALIFICATIONS: Any combination of experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Experience: Minimum of 18 years of age. One year of paid or unpaid work experience involving customer service.
Training: Equivalent to graduation from high school.
Licenses/Certificates: All licenses and certificates must be maintained as a condition of employment.
- Possession of, or the ability to obtain, a current First-Aid and CPR certificate within the first 12 months from date of hire.
THE APPLICATION PROCESS:
To be considered, applicants must submit the following REQUIRED items:
- City application
- Responses to the supplemental questionnaire
NOTE: Applications must be filled out in their entirety. Failure to complete the application and/or supplemental questions or failure to include a required attachment will disqualify the applicant from the recruitment process. Failure to list work experience, education or training or indicating “see resume” in the work experience section of the application will be considered an incomplete application and subject to disqualification. additionally, only the application materials and documents specifically requested within this job announcement will be accepted and considered. Any supplemental documents submitted that are not required will not be reviewed as part of the application process.
THE SELECTION PROCESS:
Applicants whose submitted application materials demonstrate knowledge, skills and abilities in best alignment with the required and desired qualifications of this position may be invited to an interview by the hiring department.
SPECIAL INSTRUCTIONS SECTION
Prior to appointment, candidates will be required to submit to any or all of the following (as applicable):
- Reference Check
- SSF Background Check
A conviction history will not necessarily disqualify an applicant from appointment. Determinations are made on a case-by-case basis with consideration given to the nature and recency of the conviction and relationship to job duties. All City standards must be met before the final appointment is made.
Candidates with a disability who may require special assistance in any phase of the recruitment process should advise the Human Resources Department upon submittal of application.
The policy of the City of South San Francisco is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual orientation, gender identity, gender expression, marital status or national origin. It is the intent and desire of the City of South San Francisco that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment. The City of South San Francisco is an Equal Opportunity Employer (EOE).
DISCLAIMER: This general announcement does not constitute an express or implied contract and is subject to change. Any provisions contained within this announcement may be modified or revoked without notice.
Recruitment Contact
Contact phone: (650)877-8914
Contact email: hanching.wong@ssfca.gov
