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ABOUT THE CITY

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by core values of excellence, integrity, service  inclusion, collaboration and innovation.  Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home.

 

ABOUT THE POSITION

The Library Activity Leader supports the Youth Services and Neighborhood Libraries Divisions working year-round at the family friendly Redwood Shores Branch Library and Schaberg Branch Library. They work with library staff to create and deliver storytimes, events and programs, follow library policy and procedures, and provide excellent customer service to families, children and teens at the branch libraries.

The City of Burlingame is accepting applications for the position of  Per Diem Communications Dispatcher

 

This application is for Part-Time employment only.

 

Our diverse family of employees welcomes you to apply. We are a small city that gets a lot done, and each member of our team is vital to our success as an organization.

We recently asked our employees what they enjoyed most about working for the City of Burlingame, and their responses fell into five general categories:

• Colleagues
• Community
• Location
• The Work
• The Benefits

Browse the Burlingame Welcome Brochure for more information about why employees love  working here or view our City of Burlingame is a Great Place to Work Video: 

Welcome Brochure 

City of Burlingame is a Great Place to Work Video

 

For more detailed information regarding the minimum qualifications and essential functions of the position, please review the Communications Dispatcher job description.

At San Mateo County's Department of Emergency Management, we're building something different. Our vision is audacious: become the most resilient county in the United States by 2030. We coordinate the full cycle of emergency management across 20 cities and 775,000+ residents. And we do it with a team that operates more like a startup than a bureaucracy – entrepreneurial, innovative, and relentlessly focused on what works.

 

WHY THIS ROLE MATTERS

When disaster strikes—earthquake, wildfire, atmospheric river, or cascading crisis—the difference between lives saved and lives lost often comes down to one thing: communication. Did the alert reach the right people? In the right language? At the right time? Did it actually motivate action?

 

As our Alert & Warning Coordinator, you will own this mission. You'll architect the systems, craft the protocols, and build the partnerships that ensure every resident – from Half Moon Bay to Redwood City, from tech executives to farmworkers – gets the information they need to prepare, survive, and recover.

 

WHAT YOU WILL ACTUALLY DO

Build & Innovate:

• Lead the implementation of the Five Elements Framework—an evidence-based framework developed with leading researchers – in all our alerts and warning initiatives.
• Design multilingual alert systems that reach every community, including those often left behind.
• Integrate cutting-edge technologies: IPAWS, Genasys Protect, AI-powered monitoring, and tools that don't exist yet.
• Develop dashboards and systems that give our partners real-time situational awareness.

 

Coordinate & Connect:

• Serve as the nexus point between local, state, and federal emergency communication systems.
• Coordinate with 20 cities, 18 unincorporated areas, fire districts, law enforcement, healthcare systems, and community organizations.
• Build relationships with trusted community messengers who can amplify our reach.
• Manage vendor relationships and contracts for emergency notification platforms.

 

Respond & Adapt:

• Maintain 24-hour readiness and participate in on-call rotation.
• Staff the Emergency Operations Center during activations—from Blue Sky preparedness to Dark Sky crisis.
• Lead after-action reviews that turn every incident into institutional learning.
• Troubleshoot systems under pressure when everything depends on them working.

 

WHO YOU ARE

You're not just checking boxes—you're solving problems nobody's solved before. You bring:

 

The Foundation:

• Bachelor's degree in emergency management, public administration, communications, or related field (Master's preferred but not required).
• 5+ years in program planning, emergency management, or crisis communications.
• FEMA ICS courses (100, 200, 700, 800) and IPAWS certification (IS-247, IS-251)—or willingness to complete.

 

The Technical Credentials:

• Deep knowledge of IPAWS protocols and alert & warning best practices.
• Fluency with emergency notification platforms, GIS, and communication technologies.
• Coding ability (Python, Java, or C++) to build tools, automate workflows, and solve problems.
• Understanding of radio communications systems and redundant infrastructure.

 

The Mindset That Sets You Apart:

• Insatiably curious. You read the research. You ask why. You're never satisfied with "that's how we've always done it."
• Agile under pressure. You don't just tolerate rapidly changing, demanding environments—you thrive in them.
• A team multiplier. You add value wherever you can, not just where your job description ends.
• Resilient. You bounce back. You adapt. You're ready for whatever comes next.
• An exceptional communicator. You write clearly, speak persuasively, and translate complexity into action.
• Equity-minded. You're committed to reaching every community, especially those historically underserved.

 

OUR CULTURE: NOT YOUR TYPICAL EM SHOP

We're breaking the emergency management mold. Our approach integrates:

• Growth mindset: Challenges are opportunities. Failures are learning.
• Agile structure: Swift, decentralized decision-making. No permission culture.
• Human-centered design: Solutions built around people, not bureaucracy.
• Our 3C Framework: Connection, Capability, Communication – the lens through which we approach everything.

 

We pair veteran emergency managers with data scientists, social scientists, and human-centered designers. We operate across Blue Sky (preparedness), Grey Sky (heightened readiness), and Dark Sky (crisis) conditions. And we're building something that will outlast all of us.

 

READY TO JOIN US?

Submit the following via email:

• Resume
• Cover letter responding to these questions (max 2 pages):

1. Describe your experience developing and managing alert & warning systems. What technologies have you worked with and what have you learned in the process?
2. Tell us about a time when communications went wrong during a crisis. What happened, how did you respond, and what systems did you build to prevent it happening again?
3. You are coordinating emergency response and your virtual EOC system fails. Walk us through your troubleshooting process.

 

Please craft the answers to these supplemental questions yourself.  If you use a tool such as AI, please customize your responses. We need to know how you think and what your experiences have been.  

 

Include the words "DEM Coordinator – Alert & Warning - Unclassified" in the subject line of email submission. 

 

Please submit the required materials electronically via email to: 

Rick Reed, DEM Coordinator

Email: rreed1@smcgov.org

 

Application materials will be reviewed as they are received and qualified candidates will be contacted by the department for an interview.  

 

APPLY IMMEDIATELY. Application materials will be accepted until the position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

 

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submissions that do not include all required elements (a resume and a cover letter with responses to supplemental questions) will not be considered.

 

 

The mission of the Department of Emergency Management is to advance community resilience through a proactive and comprehensive approach to emergency management, involving the whole community in every phase of disaster preparedness, mitigation, response, and recovery. 

 

To learn more about the DEM please visit https://www.smcgov.org/dem

 

 

About the County 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

 

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

 

 

Analyst: Chet Overstreet (01232026) (Department of Emergency Management Coordinator - Q002)

Site Location

Village Park Preschool                                                            

1535 California Dr, Burlingame, CA 94010

Village Park Preschool Program

Village Park Preschool is a play-based preschool program offered by the City of Burlingame Parks and Recreation Department at Village Park. We offer 3 programs: Lil’ Sprouts (2 year olds), Cottage Kids (3 year olds), and Afternoon Owls (3 year olds).  The emphasis of the program is physical, social, and emotional growth in a child-centered environment. Activities are designed to foster a healthy child that develops an early love of learning. Village Park Preschool programs strive to create an environment inspiring each child’s individual creativity and self-expression. Children participate in arts/crafts, music, body movement, basic science, cognitive games, creative/dramatic play, cooking, circle and story time, fine and gross motor skill building, and phonics awareness.

Preschool Teacher

The City of Burlingame is looking for an energetic, caring, creative, and responsible Preschool Teacher. Under direction of a Recreation Supervisor, the Preschool Teacher plans, schedules, and organizes preschool classes for the City’s Village Park Preschool program, assures policies and procedures are maintained, and performs related work as required.

Essential Duties

• Plan, organize, and implement activities that support early childhood education and socialization
• Lead a variety of activities including, but not limited to, arts and crafts, organized games, story time, music/singing activities, science, cooking, early writing skills, and interactive circle time
• Ensure proper safety precautions are observed
• Maintain and care for supplies, equipment, and the facility
• Report any supply requests and facility maintenance needs
• Set up daily snack, change diapers and support toilet training
• Help with preparation of monthly newsletter
• Complete assigned paperwork, including timecards and incident and accident reports
• Communicate regularly with parents and staff to disseminate information and build positive relationships
• Perform related duties and responsibilities as assigned

Qualifications

• Knowledge of early childhood education principles, curriculum development, and best practices.
• Completion of 24 units of Early Childhood Education.
• Strong communication and interpersonal skills.
• Previous experience in a preschool or childcare setting is preferred.

Class Times:

School Year (August-May)

• Monday/Wednesday/Friday: 9am-11:30pm (2 year olds)
• Tuesday/Thursday: 9:00am-11:30am (2 year olds)
• Monday/Wednesday/Friday: 8:45am-12:15pm (3 year olds)
• Tuesday/Thursday: 8:45am-12:15pm (3 year olds)
• Tuesday/Thursday: 12:30pm-3:30pm (3 year olds)

Summer Camp (June 9-August 8)

• Monday- Friday: 9am-12pm (3-4 year olds)

Work Schedule:

• 8-20 Hours a week       
• Maximum of 960 hours per fiscal year  

                                             

Benefits: Healthy Workplaces/Healthy Families Act of 2014 Paid Sick Leave Benefit. This benefit accrues at the rate of one hour for every 30 hours worked to a maximum benefit of 24 hours per year. There is no cash value associated with the benefit. No other benefits are offered. This position is at will and is not part of the City's Civil Service System. There is no guarantee of hours and employment may end at any time. 

Salary: $25.48-$31.57 per hour depending on qualifications and experience.

To Apply: Please complete an online job application at www.calopps.org

Filing Deadline: Ongoing until filled

Recruitment Contact: mcrossfield@burlingame.org

Supplemental Questions:

1. What experiences have prepared you for this position?
2. What do you like most about working with young children?
3. Describe a lesson you planned and implemented that inspired the children in your class.

Site Location

Village Park Preschool                                                            

1535 California Dr, Burlingame, CA 94010

Village Park Preschool Program

Village Park Preschool is a play-based preschool program offered by the City of Burlingame Parks and Recreation Department at Village Park. We offer 3 programs: Lil’ Sprouts (2 year olds), Cottage Kids (3 year olds), and Afternoon Owls (3 year olds).  The emphasis of the program is physical, social, and emotional growth in a child-centered environment. Activities are designed to foster a healthy child that develops an early love of learning. Village Park Preschool programs strive to create an environment inspiring each child’s individual creativity and self-expression. Children participate in arts/crafts, music, body movement, basic science, cognitive games, creative/dramatic play, cooking, circle and story time, fine and gross motor skill building, and phonics awareness.

Preschool Aide

The City of Burlingame is looking for a passionate, caring, and creative Preschool Aide. Under the direction of a Recreation Supervisor, the Preschool Aide supports the lead teacher in providing a nurturing and educational environment for young children. This includes helping with classroom activities, supervising children, and ensuring a safe and clean learning environment.

Essential Duties

• Assist in implementing activities that support early childhood education and socialization.
• Assist with a variety of activities including, but not limited to, arts and crafts, organized games, story time, music/singing activities, science, cooking, early writing skills, and interactive circle time.
• Ensure proper safety precautions are observed.
• Maintain and care for supplies, equipment, and the facility.
• Set up daily snack.
• Change diapers and support toilet training.
• Complete assigned paperwork, including timecards and incident and accident reports.
• Communicate with parents and staff to disseminate information and build positive relationships.
• Perform related duties and responsibilities as assigned.

Qualifications

• Experience working with young children.
• Strong communication and interpersonal skills.
• Patience, creativity, and a passion for working with young children.
• Early Childhood Education units a plus.

Class Times:

School Year (August-May)

• Lil Sprouts: Monday/Wednesday/Friday: 9am-11:30pm (2 year olds)
• Lil’ Sprouts: Tuesday/Thursday: 9:00am-11:30am (2 year olds)
• Cottage Kids: Monday/Wednesday/Friday: 8:45am-12:15pm (3 year olds)
• Cottage Kids: Tuesday/Thursday: 8:45am-12:15pm (3 year olds)
• Afternoon Owls: Tuesday/Thursday: 12:30pm-3:30pm (3 year olds)

Summer Camp (June 9-August 8)

• Monday- Friday: 9am-12pm (3-4 year olds)

Work Schedule:

• 8-20 Hours a week       
• Maximum of 960 hours per fiscal year  

                                         

Benefits: Healthy Workplaces/Healthy Families Act of 2014 Paid Sick Leave Benefit. This benefit accrues at the rate of one hour for every 30 hours worked to a maximum benefit of 24 hours per year. There is no cash value associated with the benefit. No other benefits are offered. This position is at will and is not part of the City's Civil Service System. There is no guarantee of hours and employment may end at any time. 

Salary: $23.27-$28.82 per hour depending on qualifications and experience.

To Apply: Please complete an online job application at www.calopps.org

Filing Deadline: Ongoing until filled

Recruitment Contact: mcrossfield@burlingame.org  

Supplemental Questions:

1. What experiences have prepared you for this position?
2. What do you like most about working with young children?

ABOUT THE CITY

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by core values of excellence, integrity, service, inclusion, collaboration and innovation.  Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home.

 

JOIN THE TEAM

Join our team of dedicated staff working in the special events division of Redwood City’s Parks, Recreation, & Community Services Department. Team members will assist in setting up, monitoring, and breaking down events all while providing excellent customer service.

 

ABOUT THE POSITION
Redwood City is known for delivering a large variety of high-quality special events year-round including concerts, festivals, cultural events, kids concerts, pop up recreational activities, and more. Duties for this position include, but are not limited to, the following: follow event plan and execute assigned duties effectively and efficiently; understand proper setup and breakdown procedures of special events equipment; maintain and care for equipment as necessary; monitor program areas for quality assurance; operate effectively as a member of a team; report to supervisors orally and in writing; complete assigned paperwork such as timecards and incident and/or accident reports.
Work schedules can vary during the year pending current event programming. Candidates can expect an average of 15-20 hours per week throughout the year.

About the Department

The San Mateo County San Mateo County Emergency Management (SMC EM) is not your typical government agency. We operate more like a startup within the public sector – building innovative programs, forging cross-sector partnerships, and redefining what modern emergency management looks like for a county of 775,000 residents across 20 cities and 18 unincorporated areas.

Our mission is to advance community resilience through a proactive and comprehensive approach to emergency management, involving the whole community in every phase of preparedness, mitigation, response, and recovery.

To learn more about SMC EM, visit: https://www.smcgov.org/dem

 

About the Role

This is not a desk job. This is not a new position we are trying to figure out. And this is not a role where you sit behind a screen waiting for the next alert to go out.

For over a year, SMC EM has been deliberately building a countywide Alert and Warning (A&W) program that brings coherence, consistency, and credibility to how San Mateo County communicates with the public before, during, and after emergencies. We have developed training curricula, created frameworks, established partnerships, and advanced the conversation across the Operational Area. Now we need someone to carry that work forward – externally.

The Alert and Warning Coordinator is fundamentally an external-facing role. There are 32 agencies within the San Mateo County Operational Area that hold alerting authority and sending rights. Each has its own protocols, staffing models, and levels of experience with alert and warning systems. Your job is to be the connective tissue—socializing our approach to A&W with operational area partners, building alignment across jurisdictions, and ensuring that when an alert goes out in this county, it is timely, accurate, actionable, and drives protective action.

You will brief city councils, law and fire chiefs with equal confidence. You will sit with an Incident Commander during a fast-moving wildfire and translate urgency into a message that saves lives. You will train authorized users on alerting platforms and hold the line on quality when others want to cut corners. And you will do all of this while representing a department that is changing the culture of emergency management in one of the most complex operational areas in the state.

 

What This Role Actually Involves

Partnership and Coordination (Primary Focus)

• Serve as the primary liaison to the 32 agencies across the Operational Area on all matters related to alert and warning, building relationships and driving alignment toward consistent A&W practices countywide.
• Brief alert and warning programs, standards, and best practices to diverse audiences—from city councils and boards of supervisors to law and fire chiefs, emergency managers, and community organizations—adapting your message for each.
• Coordinate monthly and recurring touchpoints with Operational Area partners to advance shared A&W goals, identify gaps, and troubleshoot challenges collaboratively.
• Represent SMC EM at stakeholder meetings, advisory committees, work groups, tabling events, and public-facing engagements at all levels of government.
• Facilitate training seminars and hands-on workshops for authorized users across jurisdictions on alerting platforms, protocols, and message crafting.

 

Alert Crafting and Operational Readiness

• Develop, review, and issue emergency alerts that drive protective action – messages that are clear, accurate, geographically targeted, accessible across languages, and calibrated to the threat. This includes understanding what makes an alert effective, not just how to press “send.”
• Maintain fluency across multiple alerting platforms including IPAWS, Wireless Emergency Alerts (WEA), the Emergency Alert System (EAS), mass notification systems, and reverse 9-1-1.
• Participate in a weekly on-call rotation, maintaining 24-hour readiness and responding to the field or Emergency Operations Center (EOC) during emergencies or disasters.
• Conduct regular testing and evaluation of A&W systems to ensure functionality, reliability, and interoperability across jurisdictions.
• Participate in after-action reviews and improvement planning to refine protocols based on lessons learned from exercises and real-world incidents.

 

Program Development and Standards

• Advance the County’s A&W program by developing and refining emergency notification standards, protocols, templates, and processes that serve as a model for the Operational Area.
• Assess existing community alert and warning programs for effectiveness, identify service gaps, and recommend evidence-based improvements – incorporating research on protective action decision-making, message design, and crisis communications.
• Coordinate with local, state, and federal agencies to ensure A&W system integration and interoperability, including IPAWS compliance and alignment with emerging federal guidance.
• Manage vendor services and contracts related to alerting platforms and notification systems.
• Review and update Operational Area alert and warning plans on a regular basis.
• Prepare reports, briefing materials, presentation decks, and other professional documents as needed.

 

Who We Are Looking For

The right person for this role is not just technically proficient in alerting systems – they understand the weight of what an alert means and the responsibility that comes with it. They know that a poorly crafted message can erode public trust, cause unnecessary panic, or worse, fail to prompt the protective action that saves lives.

We are looking for someone who combines operational skill with judgment, presence, and the relational ability to be credible across a complex Operational Area.

 

Mindset and Character

• Growth mindset. You are insatiably curious, always learning, and never satisfied with “the way we’ve always done it.”
• Willingness to ask for help when uncertain and to verify information before acting. In this work, getting it right matters more than getting it fast.
• Thrives under pressure. You can pivot, adapt, verify, and make sound decisions in rapidly evolving, high-consequence situations.
• Comfort with ambiguity. Emergency management rarely offers a clear playbook. You can operate effectively when the situation is messy, the information is incomplete, and the stakes are high.
• Integrity and courage. If you believe an alert is inaccurate or could cause harm, you speak up – even when it’s uncomfortable.

 

Knowledge and Experience

• Strong knowledge of IPAWS protocols and the broader alert and warning ecosystem, including WEA, EAS, and mass notification platforms.
• Demonstrated fluency using alerting platforms—not just awareness of them, but hands-on operational experience issuing, testing, or managing alerts.
• Understanding what makes an effective emergency alert: message design principles, protective action messaging, audience considerations, and the science behind how people receive and act on warnings.
• Familiarity with local, state, and federal regulations governing public alerts and emergency communications.
• Experience engaging diverse stakeholders including elected officials, public safety leaders, community organizations and adapting communications to the audience.
• Excellent written communication skills, including experience with reports, briefings, proposals, and professional presentations.
• Familiarity with the five Emergency Management Sections (Management, Operations, Planning, Logistics, Finance/Admin) and the Incident Command System.
• Completion of ICS Courses 100, 200, 700, and 800, or ability to complete within first 90 days.
• Completion of IS-247.C (IPAWS for Alert Originators) and IS-248 (IPAWS for the American Public), or ability to complete within first 90 days.
• A valid California Driver’s License.
• Ability to work across a wide variety of settings (field, office, EOC) and disciplines (law enforcement, fire services, emergency medical personnel).

 

Preferred but Not Required

• Master’s degree in emergency management, public administration, public affairs, crisis communication, homeland security, or a related field.
• Experience working across multiple jurisdictions or within a complex multi-agency operational environment.
• Knowledge of information technology related to emergency management, including radio communication systems and interoperability standards.
• Experience with grant writing, program budgeting, or contract management related to emergency communication systems.

 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify:

• Education: Bachelors and Masters (preferred) degree from an accredited college or university in emergency management, public administration, communications, homeland security, or a related discipline.
• Experience: Minimum five (5) years of experience in alert and warning operations, emergency communications, or emergency/disaster planning and management in a public, military, or private organization.

 

Application/Examination

 

How to Apply

If you are interested in being considered for this position, please submit the following materials via email:

• Resume
• Cover letter with responses to the Supplemental Questions below (maximum 2 pages)

Supplemental Questions

1. Describe your hands-on experience with alert and warning systems and platforms. What role did you play in developing, issuing, or managing alerts and what did you learn about what makes an alert effective at driving protective action?
2. This role requires building alignment across 32 agencies with different levels of A&W experience and capacity. Describe a time you had to bring multiple organizations or stakeholders together around a shared standard or practice. What was your approach, and what did you learn?
3. Tell us about a time when you identified that information being communicated during an emergency or high-pressure situation was inaccurate or incomplete. What immediate steps did you take, and what did you put in place to prevent it from happening again?

Please include “SMC EM Coordinator – Alert & Warning - Unclassified” in the subject line of your email submission. Submit required materials electronically to:

Rick Reed, SMC EM Coordinator

Email: rreed1@smcgov.org

 

Important: APPLY IMMEDIATELY. Application materials will be reviewed as received, and qualified candidates will be contacted for an interview. This posting is open on a continuous basis and a selection may be made at any time. Submissions that do not include all required elements will not be considered. Application materials are only accepted via email.

 

About San Mateo County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California, serving a multitude of culturally, ethnically, and linguistically diverse communities.

 

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

 

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

 

Chet Overstreet, Analyst (03032026) (Q002)

Open Until Filled-Apply Immediately

Interviews: TBD

Resumes are not accepted in lieu of completing a city application.

 

DEFINITION
Under general direction, performs complex and responsible technical and clerical work for the Director of Human Resources and as administrative support to the City's Human Resources Department. Completes related work as required.

DISTINGUISHING CHARACTERISTICS
An incumbent in this position is a Human Resources generalist performing a wide range of personnel assignments in administering and processing health and welfare benefits; managing the administrative duties associated with the Personnel Board and overseeing the preparation and management of all employee requisition and action forms; managing the office and providing administrative support to the Director of Human Resources, Assistant to the Director of Human Resources, Senior Management Analyst, the Human Resources Analyst(s) and Human Resources Specialist(s).

EXAMPLES OF DUTIES
Including but not limited to maintaining frequent, sensitive and critical contacts with public and private agencies, other departments, professionals and officials; transmits information, decisions and directives. Answers inquiries by phone or email; investigates and resolves complaints or provides information, explains departmental or City procedures; exercises judgment in giving information and proper disposition of problems; composes correspondence and prepares reports. Maintains and files employees' personnel records and other departmental records; provides information to employees regarding benefits. Screens telephone calls and visitors; receives, screens and routes incoming mail for appropriate action and follows up on its disposition; arranges for meetings and conferences and assists in providing material on information to be discussed. Interprets and apply rules and regulations of the classified service. Keeps abreast of pertinent information and changes in City procedures and regulations.

Prepares inter-office memoranda and requisition forms; elicits employee evaluation forms for all departments by preparing and transmitting initial forms. Manages performance appraisal forms for distribution in accordance with established procedures. Serves as Assistant for the Personnel Board, other related meetings, and disciplinary and appeal hearings by collecting, preparing, and sending agendas, taking and transcribing minutes, and typing and distributing minutes and other material. Processes and manages distribution retiree health reimbursement checks. Administers Department of Motor Vehicles (DMV) Pull Program, tracks employee driving records and issues quarterly department list of commercial drivers’ medical expirations. May assist in responding to internal and external surveys. May assist department personnel with data entry on applicant tracking program, proctoring Civil Service examinations, in administering certification of active Civil Service Employment Lists using applicant tracking program, and assists with City-wide events. Processes employee separations and cafeteria plan worksheets, enters employee information into ERP system, tracks employee trainings; and processes invoices.

Provides support to the Director of Human Resources, Assistant to the Director of Human Resources, Senior Management Analyst, Human Resources Analyst(s) and Human Resources Specialist(s). Administers the documentation requirements of the 1986 Immigration and Control Act. Prepares and processes required Human Resources’ forms, such as new employee forms and employee Action Forms. Assists with preparation and publication of the employee newsletter. Maintains and orders office supplies and other duties as assigned.

MINIMUM REQUIREMENTS

Ability to: Communicates effectively both orally and in writing; speaks to and direct large groups; Interacts positively and cooperate with co-workers, responds politely to customers, works as a team member, functions under demanding time pressure, responds in a positive manner to supervision, attends work and perform duties on a regular and consistent basis. Understands and applies instructions, rules, regulations and policies including the City’s Rules and Regulations of the Classified Service; analyzes, processes and schedules detailed work accurately; learns, understands, and communicates employee benefit parameters and regulations, learns and uses Microsoft Office Suite applications, Human Resources Information System (HRIS), applicant tracking system and other City software programs. Transcribes proceedings at meetings of commissions, boards or special committees; exercises good judgment in matters of a confidential nature; works independently in absence of supervision.

Knowledge of: Appropriate English grammar and spelling; current office equipment and methods including operation of computer programs, including advanced, competent use of Microsoft Word; record keeping and organizational practices; basic arithmetic; and certain federal, state and municipal personnel regulations.

Education: Graduation from high school or equivalent and an Associate of Arts (AA) degree.

Experience: A minimum of two years of experience in administrative and Human Resources technical work that involved regular contact with the public.

License: Possession of a valid Class C California Driver's License.

Position Summary

 

Under the general direction of the Deputy General Manager of Bus, the Director of Business Operations is responsible for planning, directing, and managing the Bus Division’s Business Operations Unit, including Data Analytics & Program Management, Schedules & Service Development, and Bus Administration.

 

This position provides strategic and operational leadership over all bus scheduling functions, including network coordination with the Planning Department, development of vehicle and crew schedules, roster development, and oversight of signup bidding and deployment activities. The Director ensures that service delivery is aligned with operational goals, labor agreements, and financial constraints.

 

In addition, this position leads performance management, business analytics, budget development, and capital and operational program support functions for the Bus Division. The Director works collaboratively across departments and with external agencies to ensure safe, efficient, compliant, and customer-focused transit service.

 

Essential Responsibilities

 

A. Business Operations Leadership & Administration

• Leads and manages Business Operations functions, including Data Analytics & Program Management, Scheduling & Service Development, and Bus Administration
• Supports the development of division goals, priorities, and performance expectations in coordination with division leadership
• Leads development and monitoring of operating and capital budgets, including workforce and resource forecasting
• Provides analytical, financial, and policy support to division leadership and partner departments
• Oversees Bus Administration functions, including coordination of division-wide administrative processes, policy and program tracking, and support for budgeting, reporting, and organizational initiatives
• Leads or supports capital and operational projects impacting service delivery and business functions
• Represents the division in internal and external meetings related to business operations functions
• Promotes a culture of accountability, collaboration, and continuous improvement

 

B. Scheduling and Service Development 

• Leads the design and development of bus schedules, including timetables, blocking, run-cutting, and rosters
• Supports service planning activities, including evaluation and development of service changes and operational scenarios
• Ensures scheduling practices align with service goals, labor agreements, and budget constraints
• Partners with the Director of Transportation to ensure schedules are operationally feasible and effectively implemented
• Coordinates with the Planning Department and external agencies to support integrated regional service delivery
• Oversees scheduling-related processes, including quarterly signups, bidding, and workforce deployment, in coordination with Transportation and Labor Relations
• Ensures effective integration of scheduling systems with downstream operational, financial, and customer information systems (e.g., CAD/AVL, payroll, and reporting platforms)

 

C. Data Analytics, Performance Management & Program Support

• Oversees the collection, analysis, and reporting of operational and financial performance data
• Develops and maintains key performance indicators (KPIs), dashboards, and reporting tools to support decision-making
• Monitors and analyzes system performance metrics, including ridership, on-time performance (OTP), service reliability, and operational efficiency
• Provides regular reporting to internal leadership, external agencies, and governing bodies
• Supports evaluation of service, policy, and operational changes through data-driven analysis, including financial impact assessments
• Oversees integration and effective use of business systems (e.g., CAD/AVL, APC, fare systems, and scheduling platforms)
• Leads and manages technology initiatives and program delivery related to business operations systems, including system upgrades, implementations, integrations, and coordination with Information Systems and external vendors
• Supports cross-functional initiatives and capital or operational projects impacting service delivery
• Ensures compliance with regulatory and reporting requirements
• Performs additional related duties as assigned
• Regular and reliable attendance is a requirement of this position

The City of San Mateo is currently taking applications for the position of Dispatcher. Being a police dispatcher is an exciting career opportunity for those who thrive in fast-paced and dynamic environments. As the critical link between the public and law enforcement, dispatchers play a vital role in ensuring community safety by coordinating emergency responses and providing essential support to officers in the field. This position offers the chance to make a real difference in people's lives every day while developing valuable skills in communication, multitasking, and problem-solving. If you are looking for a rewarding career that challenges you to stay calm under pressure and be a part of a dedicated team, consider becoming a police dispatcher.

 

This is a continuous recruitment. Applicants are added to the employment list if they meet the minimum qualifications.