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Child Support Specialist I- $21.23-$25.80

Child Support Specialist II- $23.45-$28.51

Child Support Specialist III- $25.92-$31.50

CHILD SUPPORT SPECIALIST I

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.

Working under close supervision, Child Support Specialist I is the entry/trainee level in the Child Support Specialist series. Employees in this class receive in-service training, and are given detailed instructions in the performance of duties related to child support laws, regulations, and a broad range of child support casework activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Specialist II after one year of satisfactory performance at the entry/trainee level.

CHILD SUPPORT SPECIALIST II

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.

Working under general supervision, Child Support Specialist II is the journey level in the Child Support Specialist series. Employees at this level are expected to perform a broad range of child support casework from intake to establishment, enforcement, and case closure. Within legal requirements and departmental policies and procedures, incumbents operate with considerable independence and must exercise discretion and judgment in evaluating cases and determining the level of support and the methods of enforcement. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Child Support Specialist I, or if filled from the outside, require prior related experience.

Child Support Specialist II differs from the higher class of Child Support Specialist III in that the latter is the advanced journey level, and incumbents act as lead worker or exercise detailed subject knowledge of a specific program area or specialized department system.

CHILD SUPPORT SPECIALIST III

Under limited supervision, the Child Support Specialist III performs a wide variety of child support duties involving the more difficult and/or sensitive cases; performs special assignments; maintains a caseload; and performs related work as required.

The Child Support Specialist III is the advanced journey level in the Child Support Specialist series. Incumbents act as the lead-worker to a group of child support staff, and/or exercise detailed subject matter knowledge of a specific program area or specialized system inherent to the operations of the department.

Positions in this class differ from those in the class of Child Support Specialist II by the assignment of complex, sensitive or confidential cases requiring advanced technical skills. Incumbents may act in a lead capacity, may provide training to lower-level Child Support Specialists and may participate in special projects such as audits and/or quality control reviews.

Examples of Duties

CHILD SUPPORT SPECIALIST I

Duties for the Child Support Specialist I may include, but are not limited to the following:

Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.

Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys.

Develops and analyzes information for the establishment of paternity.

Uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities.

Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.

Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff.

Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.

Prepares and processes legal documents necessary for the Documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system.

Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.

Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.

Coordinates and/or conducts genetic tests when needed.

Performs related duties as assigned.

CHILD SUPPORT SPECIALIST II

Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.

Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys. Develops and analyzes information for the establishment of paternity.

Uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities.

Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.

Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff.

Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.

Prepares and processes legal documents necessary for the Documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system.

Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.

Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.

Coordinates and/or conducts genetic tests when needed.

Performs related duties as assigned.

CHILD SUPPORT SPECIALIST III

Analyzes and evaluates the more difficult and sensitive cases.

Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys.

Coordinates and/or conducts genetic tests when needed.

Uses a variety of methods and procedures for locating absent parents.

Develops and analyzes information for the establishment of paternity.

Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.

Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.

Assists or acts as a primary resource to Child Support Attorney.

Attends court hearings to obtain payments and to testify to financial or case matters.

Provides guidance to Child Support Specialists as a technical expert.

Assigns and coordinates work performed by lower level Child Support Specialists.

Reviews lower level cases for quality control, audit, and/or training purposes.

Researches, develops, and conducts group and/or one-on-one training for new and existing staff.

Acts as the supervisor for administrative purposes in the supervisor's absence.

Uses a variety of methods, systems and procedures for locating absent parents, including contacting other agencies, utilizing databases and web-based searches.

May perform State mandated functions, including but not limited to: ombudsperson, customer and community outreach, quality assurance and program improvement, training, Fair Hearing Officer, and/or media relations.

Performs related duties as assigned.